Stratus contact solutions is the state of the art, high touch, multi-channel contact center that incorporates social media, chat, email and traditional call center services, to provide clients with higher ROI results from sales and lead generation campaigns as well as, extend their reach to existing customers. Learn more http://stratuscontactsolutions.com

2. ExpandYour Reach. Increase Your ROI.
Stratus provides customized solutions for connected businesses
who need to engage customers and comprehend data beyond the
traditional call center.
Our customer experience professionals become your brand advocates with real-time
multi-channel engagement tools.
Industries we serve
• Communications
• Direct Response
• Education
• Financial Services
• CRM
• Healthcare
• Hospitality
• Retail
• eCommerce

3. Multi Channel Contact Center
• We understand the
connected customer.
• Our contact center
enables you to meet
your customer where
they choose.
• We provide custom
solutions from high-
touch call center
services to social
media managed
support.
Confidential, ILD Corp
Communication is the Key to Success
3
4
Million
Interac.ons
each
Year

4. Customer Experience Management
Our services focus on generating new revenue and
building loyal customers.

5. Engage Social Media Suite
Our proprietary social monitoring and analytics suite
connects our clients to their customer’s online
conversations in real-time.
Our technology enables you to:
• Monitor web forums, review and rating sites, blogs, traditional news sources,
and social networks
• Evaluate brand and product sentiment based on what audiences are doing,
saying, and sharing online
• Analyze customer behavior and purchase decision processes, helping to build
effective strategies across all levels of your organization
• Engage audiences at their point of need

6. Social Media Management Services
Transform the contact center experience by activating our
representatives to provide real-time services.
Our social media services include:
• Brand monitoring
• Reputation management
• Support community moderation
• Real-time customer care
• Lead generation and acquisition
• Corporate compliance and governance
• CRM integration
• Analytics & insights
• Mention response and engagement

7. Voice
With over 20 years of experience,our US based contact
centers provide 24/7 access to Multilingual customer
experience professionals and high touch voice services.
Our voice services include:
• Full service call center
• Multilingual: English, Spanish, French + 178 Languages
• Inbound capabilities
• Outbound capabilities
• IVR
• Click to call
• VOIP
• CRM integration
• Custom reporting
• US-based customer experience professionals

8. Chat
Reduce call volume,provide real-time support and convert
web traffic into customers with live chat.
Our chat services include:
• Live customer support
• eCommerce sales assistance
• Customer website integration
• CRM & helpdesk integration
• Unobtrusive user experience
• Full text transcripts

9. Email
Email is the mainstream.Our email response is immediate and
guaranteed to assure customers that their need has been
acknowledged and service is only a few moments away.
Our email services include:
• Set, manage and track customer experiences
• Automate service processes
• Pre-empt customer inquires
• CRM & helpdesk integration

10. CRM
Get closer to your customers,clients or sales prospects.
Organize,automate and synchronize business operations across
your organization.
• Develop, track and measure customer relationships on a personal level
• Track inbound / outbound sales activities
• Integrate with social, chat, and email services
• Custom reporting
• Integration with legacy systems

11. Security & Confidentiality
Disaster RecoveryPlatform
Redundancy
• Telephone Carriers
• Internet Providers
• Hardware Components
• Software Servers
• Least Cost Routing
Cloud Hosted IVR
Customer Proprietary Network
CPNI Compliant
• Backup power via UPS and generators
• Internet connection delivered through
multiple Tier 1 providers
• Data Storage back-up regularly, full and
incremental backups with two data centers
• Firewalls, antivirus and IT sercurity policies
Payment Card Industry Compliant
All Agents Security Clearance Certified
Restricted Access to operational areas

12. US Based
Headquartered in Jacksonville,FL with US-based facilities in
Atlanta,Dallas,Fort Lauderdale,with multi-lingual contact center
operations in San Antonio.
Stratus Contact Center
8401 Datapoint, Suite 1000
San Antonio, TX 78229 USA
Corporate HQ
5000 Sawgrass Village Circle, Suite 30
Ponte Vedra Beach, FL 32082 USA
Ft. Lauderdale Office
3230 West Commercial Blvd., Suite 360
Oakland Park, FL 33309 USA
Dallas Office
14180 Dallas Parkway, Suite 300
Dallas, TX 75254 USA

13. Experience Matters
We have more than 20 years of success in enabling
companies to provide customizable contact center
solutions and emerging technologies to meet the rapidly
changing needs of customers.
Clients include

14. Why Stratus?
ExpandYour Reach.IncreaseYour ROI.
Meet your Customers where they choose.
Stratus use the right blend of technology and professionalism to amplify your core
commitment to creating better experience for your customers.
• Measurable Return on Investment
• Over 20 Years of Experience
• Domestic Contact Center
• Proprietary Social Media Monitoring, Engagement and Analytics Suite
• Multilingual customer experience professionals
• Secure and Confidential
• History of successful partnerships