From IxDA Seattle, part of a series of presentations and workshops done in collaboration with Dan Szuc. Steve speaks about the interpersonal, creative, and cognitive skill sets that are essential in innovative work cultures. Moving beyond tactical skills and overarching processes, the UX community is increasingly focusing on the role of the whole person in design and innovation. Steve describes the "muscles of innovation" that are needed for growth and success.
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Portigal
We help companies discover and
act on new insights about their
customers and themselves
Soft Skills Are Hard ‹#› Portigal
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Resources, presentations and to purchase
http://rosenfeldmedia.com/books/interviewing-users/
Soft Skills Are Hard ‹#› Portigal
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Don’t rush
me.
• Describe (if not define) soft skills
• Get your soft skills juices flowing
• Point the way for you to pursue and develop
Soft Skills Are Hard ‹#› Portigal
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Soft Skills Are Hard ‹#› Portigal
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Soft Skills Are Hard ‹#› Portigal
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Soft Skills Are Hard ‹#› Portigal
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http://nyti.ms/1nM1EBA
Soft Skills Are Hard ‹#› Portigal
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http://wrd.cm/1oYDjcl
Soft Skills Are Hard ‹#› Portigal
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http://bit.ly/1omZ2gl
Soft Skills Are Hard ‹#› Portigal
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http://1.usa.gov/1mzIuy7
• Communication
• Enthusiasm & Attitude
• Teamwork
• Networking
• Problem Solving &
Critical Thinking
• Professionalism
Soft Skills Are Hard ‹#› Portigal
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http://wp.me/ppfEs-5Ao
Soft Skills Are Hard ‹#› Portigal
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http://bit.ly/1nBTnzq
Soft Skills Are Hard ‹#› Portigal
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Noticing the noticing sensation
Things that make you go “Hmm”
Your attention is grabbed
You stop what you are doing
Laugh/point/cringe
Furrow brow in confusion
Whut tha…?
Soft Skills Are Hard ‹#› Portigal
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Interpersonally, we’re trained
to hear the breath signals
that it’s our turn to talk. This
is not really listening.
F
I
NISHED
Soft Skills Are Hard ‹#› Portigal
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Yes! Not so much.
Soft Skills Are Hard ‹#› Portigal
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Soft Skills Are Hard ‹#› Portigal
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Soft Skills Are Hard ‹#› Portigal
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Soft Skills Are Hard ‹#› Portigal
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The more ways you have
to work out ideas (alone
or with others), the more
impactful you will be.
Moving a pen on paper
will to engage your brain
(and your audience’s
brain) in a different way
than moving a mouse or
typing on a keyboard.
Soft Skills Are Hard ‹#› Portigal
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Picture by Grant Carmichael
(thinkxd)
Soft Skills Are Hard ‹#› Portigal
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Have a different perspective
Help others to know what
they want
Noticing
Awareness
Collaborate
Draw
Promptness
Time management
Organization
Running a meeting
Facilitation
Facilitating conflict resolution
Persuasion
Selling
Negotiating
Communication
Improving vocal projection
Small talk
Confidence in public
speaking
Speaking loud enough to
be heard
Wordsmithing
Storytelling
Articulateness
Listening
Empathy
Tolerance for ambiguity
Leadership
Being okay not having the
answer
Funny
Candid
Honesty
Humility
Pride
Kindness
Appearing approachable
Focus
Disengaging
Mindfulness
Be proactive in helping
others
Be community oriented
Learning people’s names
Networking
Animal magnetism
Routinely seek information
online
Talk with strangers
Work-life balance
Positive attitude
Openness
Going with the flow
Curiosity
Creative
Thinking broadly for
solutions
Looking past today
Reflective
Enthusiasm
Motivation
Confidence
Assertiveness
Responsibility/accountability
Problem-solving
Trusting instincts
Engaging attention
Recognize patterns
Critical thinking
Taking ownership/proactive
Giving criticism or feedback
Self-awareness
Receive criticism or
feedback
Accepting direction
Setting expectations
Respecting other’s opinions
Objectivity
Independence
Patience
Self-editing
Taking risks
Comfort with failure
Being honest about
limitations
Honing instincts
Pattern-matching
http://bit.ly/WzePfv
Soft Skills Are Hard ‹#› Portigal
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Thank you!
Portigal Consulting
www.portigal.com
@steveportigal
steve@portigal.com
+1-415-894-2001
Soft Skills Are Hard ‹#› Portigal