SlideShare ist ein Scribd-Unternehmen logo
1 von 58
Downloaden Sie, um offline zu lesen
Business to Arts Strategy for Performance Improvement Alan Christie, University of Ulster
Strategy for Performance Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object]
Get a Competitive Position! ,[object Object],[object Object],[object Object],[object Object],[object Object]
Successful Companies ,[object Object],[object Object],[object Object],[object Object]
I Will Use….. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Defining the Path ,[object Object],[object Object],[object Object],[object Object]
Defining the Path ,[object Object],[object Object],[object Object],[object Object]
Strategy Process Transparency Masters to accompany Operations Management, 5E (Heizer & Render) 2-10 ©  1998 by Prentice Hall, Inc. A Simon & Schuster Company Upper Saddle River, N.J. 07458 Environmental Analysis Company Mission Business Strategy Function Area Strategies SWOT Analysis Operations Decisions Marketing Decisions Financial / Acct. Decisions
DEVELOPMENT STRATEGIES What basis? Which Direction? How? ALTERNATIVE DIRECTIONS Withdrawal Consolidation Market penetration Product development Market Development Diversification Related Unrelated ALTERNATIVE METHODS Internal Development Acquisition Joint Development / Alliances GENERIC STRATEGIES Price based Differentiation Focus
Elements of Strategic Management STRATEGIC CHOICE STRATEGIC IMPLEMENTATION STRATEGIC  ANALYSIS
Competitive Advantage Through: ,[object Object],[object Object],[object Object],Transparency Masters to accompany Operations Management, 5E (Heizer & Render) 2-11 ©  1998 by Prentice Hall, Inc. A Simon & Schuster Company Upper Saddle River, N.J. 07458
Competing on Differentiation ,[object Object],Transparency Masters to accompany Operations Management, 5E (Heizer & Render) 2-12 ©  1998 by Prentice Hall, Inc. A Simon & Schuster Company Upper Saddle River, N.J. 07458
Competing on Cost ,[object Object],[object Object],Transparency Masters to accompany Operations Management, 5E (Heizer & Render) 2-13 ©  1998 by Prentice Hall, Inc. A Simon & Schuster Company Upper Saddle River, N.J. 07458
Competing on Response ,[object Object],[object Object],[object Object],[object Object],Transparency Masters to accompany Operations Management, 5E (Heizer & Render) 2-14 ©  1998 by Prentice Hall, Inc. A Simon & Schuster Company Upper Saddle River, N.J. 07458
Michael Porter’s Five Competitive Forces Competitors in the industry Competition among existing companies Bargaining power Customers Substitutes Suppliers Threat from substitutes Potential New Entrants Bargaining power Threat from substitutes
GROWTH STRATEGY NEW EXISTING PRODUCTS EXISTING NEW M A R K E T S Product Development Market Development Market Penetration Diversification excluded strategy
Mission ,[object Object],[object Object],[object Object],[object Object],Transparency Masters to accompany Operations Management, 5E (Heizer & Render) 2-6 ©  1998 by Prentice Hall, Inc. A Simon & Schuster Company Upper Saddle River, N.J. 07458 © 1995 Corel Corp.
COW DOG STAR M A R K E T G R O W T H R A T E 10% 0 10X 1.0X 0.1X 20% RELATIVE MARKET SHARE
Re Write The Rules! The paradigm Development of Strategy Implementation Company Performance Step 1 Tighter Controls Step 2 Reconstruct or Develop New Strategy Step 3 Abandon Paradigm and Adopt New One
Performance Management Performance and Appraisal Steve Pollard,  Associate Lecturer
Measuring Performance Where are we now? Where do we want to go to? How do we get there? HOW WILL WE KNOW?
Basic Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Performance Measures Income Response Times Satisfaction Value Added Turnover Ratios Quality Attendances Profit ? Cost
Good Targets ... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Dashboard Approach ,[object Object],[object Object],[object Object],[object Object]
Your Dashboard? Cost Time ??? Volume ??? Quality
Further Module Aims ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Organisation People Hardware Software Manager’s Task:   to deliver the best possible performance from the available resources
Performance Management ,[object Object],Lets come back to this..
The EFQM Excellence Model Leadership People Policy and Strategy Partnerships and Resources Processes People Results Customer Results Society Results Key Performance Results Enablers Results
Think about an occasion when you/your team performed really well ,[object Object],[object Object],[object Object],[object Object]
The DMP Achieving Results Personal Effectiveness Managing People Managing Communications Continuous Improvement Activity:  In groups, pick out key factors from each of the 3 modules which ‘enabled’ the achievement of results Managing Change
Operational Planning Organisation/Personal Aims/ Objectives Planning and Organisation Implementation Monitoring and Control Evaluation
Aims and Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Planning Mind Mapping
Aims and Objectives Activity:  In groups, you are going to plan redecorating a room in your house. This includes some electrical rewiring and a new carpet. For now, we need your aim, objectives (specifications), and milestones.
Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Planning, Implementation, Monitoring and Control ,[object Object]
 
 
 
Improving Performance through Problem Solving ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
1.  Recognising and  Identifying the Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Perceiving the Problem Problem
2.  Analysing the Causes for  the Problem ,[object Object],[object Object],[object Object]
The Fishbone Diagram 20% of service calls are more than one hour late P eople absenteeism overloaded staff untrained staff P lant business location E nvironment traffic roadwork weather E quipment unreliable equipment poor phones M ethods poor scheduling over-ambitious rotas region too big poor admin and filing unavailable spares M aterials
The Ask Why 5 Times Method Change policy Staff judged on activity not results Too busy –  why? Include as agenda item Poor communications –  why? Fix obvious. Locate less obvious Poor working conditions –  why? Low moral –  why? Record reasons High abenteeism –  why? Consequent Improvement Level of Problem
3.  Generating Potential  Solutions: the Creative Process Green Light   Thinking Red Light  Thinking Einstein:  ‘Imagination is more important than knowledge’
3.  Generating Potential  Solutions: the Creative Process
Developing Creative Thinking Attitudes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Brainstorming  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deciding Which Solution to Implement ,[object Object],[object Object],[object Object],[object Object]
Review and Evaluation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Giving Feedback on Performance
Can We Change Things? Circle of Concern Circle of Influence Circle of Concern Being Reactive Being Proactive Circle of Influence
Performance Management ,[object Object]
Can We Change Things? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Internal External
Reflection

Weitere ähnliche Inhalte

Was ist angesagt?

Balanced Scorecard (BSC) for cultural projects and institutions
Balanced Scorecard (BSC) for cultural projects and institutionsBalanced Scorecard (BSC) for cultural projects and institutions
Balanced Scorecard (BSC) for cultural projects and institutionsTheCultKit
 
Lean Six Sigma Hr Point Of View
Lean Six Sigma   Hr Point Of ViewLean Six Sigma   Hr Point Of View
Lean Six Sigma Hr Point Of Viewbmodestus
 
How to Engage the Workforce to Drive Operational Excellence
How to Engage the Workforce to Drive Operational ExcellenceHow to Engage the Workforce to Drive Operational Excellence
How to Engage the Workforce to Drive Operational ExcellenceJuran Global
 
A3 reports
A3 reportsA3 reports
A3 reportsapyoong
 
Performance Improvement Culture
Performance Improvement CulturePerformance Improvement Culture
Performance Improvement CultureAnand Subramaniam
 
Really Simple Balanced Scorecard
Really Simple Balanced ScorecardReally Simple Balanced Scorecard
Really Simple Balanced ScorecardSamuli Pahkala
 
How to be a consultant and run a successful assignment
How to be a consultant and run a successful assignmentHow to be a consultant and run a successful assignment
How to be a consultant and run a successful assignment1STOUTSOURCE LTD
 
Strategy Planning and Deployment Process Training Module
Strategy Planning and Deployment Process Training ModuleStrategy Planning and Deployment Process Training Module
Strategy Planning and Deployment Process Training ModuleFrank-G. Adler
 
Basic Six Sigma Presentation
Basic Six Sigma PresentationBasic Six Sigma Presentation
Basic Six Sigma Presentationvivekissar
 
Introduction To Operational Excellence
Introduction To Operational ExcellenceIntroduction To Operational Excellence
Introduction To Operational ExcellenceAhmed Mansour
 
Who Killed Performance Management
Who Killed Performance ManagementWho Killed Performance Management
Who Killed Performance ManagementDavid Chambers
 
Enhancing Performance Planning And Review for Business and Talent Management
Enhancing Performance Planning And Review for Business and Talent ManagementEnhancing Performance Planning And Review for Business and Talent Management
Enhancing Performance Planning And Review for Business and Talent ManagementKenny Ong
 
The Power of Strategic Planning: 10 Ways to Demystify You Strategic Planning
The Power of Strategic Planning: 10 Ways to Demystify You Strategic PlanningThe Power of Strategic Planning: 10 Ways to Demystify You Strategic Planning
The Power of Strategic Planning: 10 Ways to Demystify You Strategic PlanningVirtual, Inc.
 
Lean A3 for SALES EDCA/PDCA/SDCA
Lean A3 for SALES EDCA/PDCA/SDCA Lean A3 for SALES EDCA/PDCA/SDCA
Lean A3 for SALES EDCA/PDCA/SDCA Business901
 
Total Quality Management (TQM) Frameworks by Operational Excellence Consulting
Total Quality Management (TQM) Frameworks by Operational Excellence ConsultingTotal Quality Management (TQM) Frameworks by Operational Excellence Consulting
Total Quality Management (TQM) Frameworks by Operational Excellence ConsultingOperational Excellence Consulting
 
4 Steps to Drive Process Innovation
4 Steps to Drive Process Innovation4 Steps to Drive Process Innovation
4 Steps to Drive Process InnovationJuran Global
 

Was ist angesagt? (20)

Balanced Scorecard (BSC) for cultural projects and institutions
Balanced Scorecard (BSC) for cultural projects and institutionsBalanced Scorecard (BSC) for cultural projects and institutions
Balanced Scorecard (BSC) for cultural projects and institutions
 
Lean Six Sigma Hr Point Of View
Lean Six Sigma   Hr Point Of ViewLean Six Sigma   Hr Point Of View
Lean Six Sigma Hr Point Of View
 
How to Engage the Workforce to Drive Operational Excellence
How to Engage the Workforce to Drive Operational ExcellenceHow to Engage the Workforce to Drive Operational Excellence
How to Engage the Workforce to Drive Operational Excellence
 
A3 reports
A3 reportsA3 reports
A3 reports
 
Performance Improvement Culture
Performance Improvement CulturePerformance Improvement Culture
Performance Improvement Culture
 
Really Simple Balanced Scorecard
Really Simple Balanced ScorecardReally Simple Balanced Scorecard
Really Simple Balanced Scorecard
 
How to be a consultant and run a successful assignment
How to be a consultant and run a successful assignmentHow to be a consultant and run a successful assignment
How to be a consultant and run a successful assignment
 
A New Perspective on Operational Excellence
A New Perspective on Operational ExcellenceA New Perspective on Operational Excellence
A New Perspective on Operational Excellence
 
Strategy Planning and Deployment Process Training Module
Strategy Planning and Deployment Process Training ModuleStrategy Planning and Deployment Process Training Module
Strategy Planning and Deployment Process Training Module
 
Basic Six Sigma Presentation
Basic Six Sigma PresentationBasic Six Sigma Presentation
Basic Six Sigma Presentation
 
Hr six sigma
Hr six sigmaHr six sigma
Hr six sigma
 
Introduction To Operational Excellence
Introduction To Operational ExcellenceIntroduction To Operational Excellence
Introduction To Operational Excellence
 
Who Killed Performance Management
Who Killed Performance ManagementWho Killed Performance Management
Who Killed Performance Management
 
Enhancing Performance Planning And Review for Business and Talent Management
Enhancing Performance Planning And Review for Business and Talent ManagementEnhancing Performance Planning And Review for Business and Talent Management
Enhancing Performance Planning And Review for Business and Talent Management
 
The Power of Strategic Planning: 10 Ways to Demystify You Strategic Planning
The Power of Strategic Planning: 10 Ways to Demystify You Strategic PlanningThe Power of Strategic Planning: 10 Ways to Demystify You Strategic Planning
The Power of Strategic Planning: 10 Ways to Demystify You Strategic Planning
 
Lean A3 for SALES EDCA/PDCA/SDCA
Lean A3 for SALES EDCA/PDCA/SDCA Lean A3 for SALES EDCA/PDCA/SDCA
Lean A3 for SALES EDCA/PDCA/SDCA
 
A3 problem solving
A3 problem solvingA3 problem solving
A3 problem solving
 
Operational Excellence
Operational ExcellenceOperational Excellence
Operational Excellence
 
Total Quality Management (TQM) Frameworks by Operational Excellence Consulting
Total Quality Management (TQM) Frameworks by Operational Excellence ConsultingTotal Quality Management (TQM) Frameworks by Operational Excellence Consulting
Total Quality Management (TQM) Frameworks by Operational Excellence Consulting
 
4 Steps to Drive Process Innovation
4 Steps to Drive Process Innovation4 Steps to Drive Process Innovation
4 Steps to Drive Process Innovation
 

Ähnlich wie Strategy Performance

Enkkhancing Our Strategic Execution Culture (EOSEC)_Facilitator Guide_V1.0_20...
Enkkhancing Our Strategic Execution Culture (EOSEC)_Facilitator Guide_V1.0_20...Enkkhancing Our Strategic Execution Culture (EOSEC)_Facilitator Guide_V1.0_20...
Enkkhancing Our Strategic Execution Culture (EOSEC)_Facilitator Guide_V1.0_20...Latera1
 
Balanced Scorecard
Balanced ScorecardBalanced Scorecard
Balanced ScorecardMulyono Joyo
 
Balanced score card
Balanced score cardBalanced score card
Balanced score cardtkang87
 
Balanced Scorecard
Balanced ScorecardBalanced Scorecard
Balanced ScorecardMulyono Joyo
 
Introduction to strategic management
Introduction to strategic managementIntroduction to strategic management
Introduction to strategic managementDr Bryan Mills
 
Identifying and Overcoming Roadblocks to Change
Identifying and Overcoming Roadblocks to ChangeIdentifying and Overcoming Roadblocks to Change
Identifying and Overcoming Roadblocks to Changerhefner
 
Break Out of the Training Box with the Six Boxes® Approach
Break Out of the Training Box with the Six Boxes® ApproachBreak Out of the Training Box with the Six Boxes® Approach
Break Out of the Training Box with the Six Boxes® Approachcarlbinder
 
Six sigma awareness
Six sigma awarenessSix sigma awareness
Six sigma awarenesssawate
 
Learning and Business Impact: Making the Case through Metrics and Analytics
Learning and Business Impact: Making the Case through Metrics and AnalyticsLearning and Business Impact: Making the Case through Metrics and Analytics
Learning and Business Impact: Making the Case through Metrics and AnalyticsCornerstone OnDemand
 
Learning and Business Impact: Making the Case through Metrics and Analytics
Learning and Business Impact: Making the Case through Metrics and AnalyticsLearning and Business Impact: Making the Case through Metrics and Analytics
Learning and Business Impact: Making the Case through Metrics and AnalyticsHuman Capital Media
 
How to build a better strategic plan
How to build a better strategic planHow to build a better strategic plan
How to build a better strategic planChris Scafario
 
Morgan stanley marketing implementation
Morgan stanley marketing implementationMorgan stanley marketing implementation
Morgan stanley marketing implementationMark Song
 
Balanced scorecards for the busy business person
Balanced scorecards for the busy business personBalanced scorecards for the busy business person
Balanced scorecards for the busy business personThe Executive Suite
 
Business Growth & Transition- DEAL Readiness Presentation
Business Growth & Transition- DEAL Readiness PresentationBusiness Growth & Transition- DEAL Readiness Presentation
Business Growth & Transition- DEAL Readiness PresentationLEAP CEO Ltd.
 
The Circle Of Simplicity
The Circle Of Simplicity       The Circle Of Simplicity
The Circle Of Simplicity UPES Dehradun
 
Performance Improvement Roadmap V4
Performance Improvement Roadmap V4Performance Improvement Roadmap V4
Performance Improvement Roadmap V4mulcahymike
 

Ähnlich wie Strategy Performance (20)

Enkkhancing Our Strategic Execution Culture (EOSEC)_Facilitator Guide_V1.0_20...
Enkkhancing Our Strategic Execution Culture (EOSEC)_Facilitator Guide_V1.0_20...Enkkhancing Our Strategic Execution Culture (EOSEC)_Facilitator Guide_V1.0_20...
Enkkhancing Our Strategic Execution Culture (EOSEC)_Facilitator Guide_V1.0_20...
 
Balanced Scorecard
Balanced ScorecardBalanced Scorecard
Balanced Scorecard
 
Balanced score card
Balanced score cardBalanced score card
Balanced score card
 
Balanced Scorecard
Balanced ScorecardBalanced Scorecard
Balanced Scorecard
 
Startegic Planning A.Egros
Startegic Planning A.EgrosStartegic Planning A.Egros
Startegic Planning A.Egros
 
Strategy in Action
Strategy in ActionStrategy in Action
Strategy in Action
 
Introduction to strategic management
Introduction to strategic managementIntroduction to strategic management
Introduction to strategic management
 
Identifying and Overcoming Roadblocks to Change
Identifying and Overcoming Roadblocks to ChangeIdentifying and Overcoming Roadblocks to Change
Identifying and Overcoming Roadblocks to Change
 
Break Out of the Training Box with the Six Boxes® Approach
Break Out of the Training Box with the Six Boxes® ApproachBreak Out of the Training Box with the Six Boxes® Approach
Break Out of the Training Box with the Six Boxes® Approach
 
Kepner tregoe Presentation
Kepner tregoe Presentation Kepner tregoe Presentation
Kepner tregoe Presentation
 
Policy Deployment
Policy DeploymentPolicy Deployment
Policy Deployment
 
Six sigma awareness
Six sigma awarenessSix sigma awareness
Six sigma awareness
 
Learning and Business Impact: Making the Case through Metrics and Analytics
Learning and Business Impact: Making the Case through Metrics and AnalyticsLearning and Business Impact: Making the Case through Metrics and Analytics
Learning and Business Impact: Making the Case through Metrics and Analytics
 
Learning and Business Impact: Making the Case through Metrics and Analytics
Learning and Business Impact: Making the Case through Metrics and AnalyticsLearning and Business Impact: Making the Case through Metrics and Analytics
Learning and Business Impact: Making the Case through Metrics and Analytics
 
How to build a better strategic plan
How to build a better strategic planHow to build a better strategic plan
How to build a better strategic plan
 
Morgan stanley marketing implementation
Morgan stanley marketing implementationMorgan stanley marketing implementation
Morgan stanley marketing implementation
 
Balanced scorecards for the busy business person
Balanced scorecards for the busy business personBalanced scorecards for the busy business person
Balanced scorecards for the busy business person
 
Business Growth & Transition- DEAL Readiness Presentation
Business Growth & Transition- DEAL Readiness PresentationBusiness Growth & Transition- DEAL Readiness Presentation
Business Growth & Transition- DEAL Readiness Presentation
 
The Circle Of Simplicity
The Circle Of Simplicity       The Circle Of Simplicity
The Circle Of Simplicity
 
Performance Improvement Roadmap V4
Performance Improvement Roadmap V4Performance Improvement Roadmap V4
Performance Improvement Roadmap V4
 

Kürzlich hochgeladen

Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyHanna Klim
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGlokeshwarmaha
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003believeminhh
 
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...ISONIKELtd
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessAPCO
 
Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examplesamberjiles31
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..dlewis191
 
Personal Brand Exploration Presentation Eric Bonilla
Personal Brand Exploration Presentation Eric BonillaPersonal Brand Exploration Presentation Eric Bonilla
Personal Brand Exploration Presentation Eric BonillaEricBonilla13
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Onlinelng ths
 
Amazon ppt.pptx Amazon about the company
Amazon ppt.pptx Amazon about the companyAmazon ppt.pptx Amazon about the company
Amazon ppt.pptx Amazon about the companyfashionfound007
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toumarfarooquejamali32
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfJohnCarloValencia4
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsIntellect Design Arena Ltd
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Lviv Startup Club
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 

Kürzlich hochgeladen (20)

Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agency
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
 
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
 
Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examples
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..
 
Personal Brand Exploration Presentation Eric Bonilla
Personal Brand Exploration Presentation Eric BonillaPersonal Brand Exploration Presentation Eric Bonilla
Personal Brand Exploration Presentation Eric Bonilla
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Online
 
Amazon ppt.pptx Amazon about the company
Amazon ppt.pptx Amazon about the companyAmazon ppt.pptx Amazon about the company
Amazon ppt.pptx Amazon about the company
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb to
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 
WAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdfWAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdf
 

Strategy Performance

  • 1. Business to Arts Strategy for Performance Improvement Alan Christie, University of Ulster
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Strategy Process Transparency Masters to accompany Operations Management, 5E (Heizer & Render) 2-10 © 1998 by Prentice Hall, Inc. A Simon & Schuster Company Upper Saddle River, N.J. 07458 Environmental Analysis Company Mission Business Strategy Function Area Strategies SWOT Analysis Operations Decisions Marketing Decisions Financial / Acct. Decisions
  • 9. DEVELOPMENT STRATEGIES What basis? Which Direction? How? ALTERNATIVE DIRECTIONS Withdrawal Consolidation Market penetration Product development Market Development Diversification Related Unrelated ALTERNATIVE METHODS Internal Development Acquisition Joint Development / Alliances GENERIC STRATEGIES Price based Differentiation Focus
  • 10. Elements of Strategic Management STRATEGIC CHOICE STRATEGIC IMPLEMENTATION STRATEGIC ANALYSIS
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. Michael Porter’s Five Competitive Forces Competitors in the industry Competition among existing companies Bargaining power Customers Substitutes Suppliers Threat from substitutes Potential New Entrants Bargaining power Threat from substitutes
  • 16. GROWTH STRATEGY NEW EXISTING PRODUCTS EXISTING NEW M A R K E T S Product Development Market Development Market Penetration Diversification excluded strategy
  • 17.
  • 18. COW DOG STAR M A R K E T G R O W T H R A T E 10% 0 10X 1.0X 0.1X 20% RELATIVE MARKET SHARE
  • 19. Re Write The Rules! The paradigm Development of Strategy Implementation Company Performance Step 1 Tighter Controls Step 2 Reconstruct or Develop New Strategy Step 3 Abandon Paradigm and Adopt New One
  • 20. Performance Management Performance and Appraisal Steve Pollard, Associate Lecturer
  • 21. Measuring Performance Where are we now? Where do we want to go to? How do we get there? HOW WILL WE KNOW?
  • 22.
  • 23. Performance Measures Income Response Times Satisfaction Value Added Turnover Ratios Quality Attendances Profit ? Cost
  • 24.
  • 25.
  • 26. Your Dashboard? Cost Time ??? Volume ??? Quality
  • 27.
  • 28. The Organisation People Hardware Software Manager’s Task: to deliver the best possible performance from the available resources
  • 29.
  • 30. The EFQM Excellence Model Leadership People Policy and Strategy Partnerships and Resources Processes People Results Customer Results Society Results Key Performance Results Enablers Results
  • 31.
  • 32. The DMP Achieving Results Personal Effectiveness Managing People Managing Communications Continuous Improvement Activity: In groups, pick out key factors from each of the 3 modules which ‘enabled’ the achievement of results Managing Change
  • 33. Operational Planning Organisation/Personal Aims/ Objectives Planning and Organisation Implementation Monitoring and Control Evaluation
  • 34.
  • 36. Aims and Objectives Activity: In groups, you are going to plan redecorating a room in your house. This includes some electrical rewiring and a new carpet. For now, we need your aim, objectives (specifications), and milestones.
  • 37.
  • 38.
  • 39.  
  • 40.  
  • 41.  
  • 42.
  • 43.
  • 45.
  • 46. The Fishbone Diagram 20% of service calls are more than one hour late P eople absenteeism overloaded staff untrained staff P lant business location E nvironment traffic roadwork weather E quipment unreliable equipment poor phones M ethods poor scheduling over-ambitious rotas region too big poor admin and filing unavailable spares M aterials
  • 47. The Ask Why 5 Times Method Change policy Staff judged on activity not results Too busy – why? Include as agenda item Poor communications – why? Fix obvious. Locate less obvious Poor working conditions – why? Low moral – why? Record reasons High abenteeism – why? Consequent Improvement Level of Problem
  • 48. 3. Generating Potential Solutions: the Creative Process Green Light Thinking Red Light Thinking Einstein: ‘Imagination is more important than knowledge’
  • 49. 3. Generating Potential Solutions: the Creative Process
  • 50.
  • 51.
  • 52.
  • 53.
  • 54. Giving Feedback on Performance
  • 55. Can We Change Things? Circle of Concern Circle of Influence Circle of Concern Being Reactive Being Proactive Circle of Influence
  • 56.
  • 57.

Hinweis der Redaktion

  1. Mission to provide a high quality patient care that is known to be excellent Initiatives To improve responsible dog ownership To reduce the number of dog fouling complaints