Unified Services Jamcracker
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Unified Services Delivery
![SME Market Potential ,[object Object],Staffing Licenses Support Hardware Expected Cost Savings Percent of Businesses Surveyed Pacific Crest Securities â SMB IT spending this year will increase at twice the rate of large corporate spending, and in the process demand lower cost and simplicity of use.â IDC â Nearly 75% of North American SMBs subscribe to some type of bundled service. Buyers like the lower cost and single source that these deals bring.â Forrester ,[object Object],[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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Unified Services Jamcracker
- 3. On-Demand 1.0 Service Delivery Customer Telcom Services Customer Customer Customer Application Services Customer Customer Customer IT Services Customer Customer
- 4. On-Demand 2.0 Service Delivery VARs & MSPs SME Services Aggregation SOHO Verticals Enterprise CSPs IT Services Telcom Services Application Services Users Services Delivery
- 7. Delivering On-Demand Help Desk Support User Management Billing & Settlement Services Provisioning Security Services Integration On-Demand Services Delivery Unified Provisioning, Administration, Billing, and Support Service Delivery Modules Branded Marketplace Portals and Customer Support Services Communication & Collaboration IT Services Security & Continuity Business Applications Developer Services
- 8. Communication & Collaboration Module - Unified Communications Service Delivery - Voice Security Conferencing Wireless Messaging Help Desk Support User Management Billing & Settlement Services Provisioning Security Services Integration On-Demand Services Delivery Communicate and Collaborate, with Confidence Unified Communication Services Portal
- 9. Unified Service Delivery Who Benefits? Customers: - One-stop-shop of many best-of-breed services - Single point of purchasing, billing, and support - Unified provisioning and user experience Service Providers: - Increase stickiness, reduce churn - Grow net-new ARPU - Increase sales/channel productivity - Bundling value-added services differentiates existing core services Solution Vendors: - Expand distribution thru huge service delivery channel - Bundle existing offerings with new services Unified Services Delivery Who Benefits?