Stephen Francoeur gave a presentation to the Suffolk Cooperative Library System about innovation at the reference desk. He discussed several points of service including self-help, research consultations, outreach reference, learning commons, and instruction and reference. The presentation companion website provided additional resources and Francoeur credited image sources from Flickr that were used in the slides.

1. Innovation at the Reference Desk Stephen Francoeur 23 November 2009 Presentation to the Suffolk Cooperative Library System

3. Points of Service

5. Self Help

6. Research Consultations

7. Outreach Reference

8. Learning Commons

9. Instruction and Reference