The document outlines seven steps to designing effective compliance training: 1) help users live the material, 2) show them how it matters, 3) make them care, 4) use scenarios and decisions, 5) practice before theory, 6) tailor access and experiences, 7) focus on actions not just words. It emphasizes using engaging design, relevant language, and interactive elements to better teach compliance and change user behaviors.

1. User-focused
gold-standard
design for
compliance training

2. Compliance e-learning in
three words?

4. Is this the cause
or effect of its
bad
reputation?

5. Let’s
rehabilitate
compliance e-
learning!

6. What do you wantit to be like?

8. Great compliance
e-learning in
three words
Effective
Relevant
Engaging

9. In other
words, user-
focused

10. Help them
live it
Show them
it matters
Make them
care
Three steps
to compliance
greatness

11. Design compliance
e-learning that engages
users and changes
behaviours

12. Help them
live it
Show them
it matters
Make them
care
Three steps
to compliance
greatness

13. Visual design
and concept
1.

14. Do something

15. Do something
Get them to
and

16. Tone of voice
and language
2.

17. Train companies ... use strangely remote
and pompous language. The kind that
tells us they’d rather do anything but talk to
us ... But it’s hard to like anyone who
talks to you the way they do. It will only
ever get one result. Zero compliance.
Banish the business speak
- Jan (The Writer)

18. (Sometimes, less is more)

19. Keep it
We respond well to
language.”
“We prefer words and sentences.
- Nick Parker (The Writer)

20. Have
with it

21. 3.
Variety, choice
and control

22. “ clearly works
- Cathy Moore (Making Change)
Mixand match
better in ...
... And learners clearly have ”

23. Let the user take contro
of the learning
experience

24. Help them
live it
Show them
it matters
Make them
care
Three steps
to compliance
greatness

25. Make them
care
Help them
live it
Three steps
to compliance
greatness
Show them
it matters

26. 4.
Scenarios,
decisions,
outcomes

27. Draw on high profile cases

28. Draw on high profile cases
Recognise any of
these stories?
Let’s take a look
behind the
headlines...

29. Build in stories and anecdotes

30. Meet Jackie
Jackie didn’t take the health and
safety course she was meant to
take before operating heavy
machinery on a building site.
‘What’s the worst that can
happen?’ she thought.
Click here to find out how many
bones she broke...
Build in stories and anecdotes

31. 5.
Practice before
theory

32. Take a tip from the ads
* The legal stuff’s the small print that comes afterwards
Put the ,
and
stuff centre-stage *

33. 6.
Tailored access
and
experiences

34. Think about the audience
Group job roles into

35. “Save everyone’s time with a
- Cathy Moore (@CatMoore)
Let learners prove they don’t
need the training.”
Find out what they already know

36. ...tell them
Just that –

37. Make them
care
Help them
live it
Three steps
to compliance
greatness
Show them
it matters

38. Make them
care
Show them
it matters
Three steps
to compliance
greatness
Help them
live it

39. 7.
Actions, not
words

40. What do you want to get from
today?

41. To create e-learning that changes real-
world behavior, we have to first
identify what people need to do, and
only then decide if there’s anything that
they need to know.
Set behavioural outcomes
- Cathy Moore (Making Change)

42. Actions, not words
Know how to handle data appropriately

43. Actions, not words
Know how to handle data appropriately

44. Actions, not words
Know how to handle data appropriately
Explain the evacuation procedure

45. Actions, not words
Know how to handle data appropriately
Explain the evacuation procedure

46. Actions, not words
Know how to handle data appropriately
Explain the evacuation procedure
Define what constitutes fraudulent acts

47. Actions, not words
Know how to handle data appropriately
Explain the evacuation procedure
Define what constitutes fraudulent acts

48. Check the right thing
Design an assessment that
not just

49. 8.
Challenging
questions and
activities

50. first, later
Design
not

51. Remember
the rule

52. Things to avoid when writing
questions?

53. 9.
An ongoing
experience

54. Make them
care
Show them
it matters
Three steps
to compliance
greatness
Help them
live it

55. Help them
live it
Show them
it matters
Make them
care
Three steps
to compliance
greatness

56. Help them
live it
Show them it
matters
Make them
care
User-focused design for
gold-standard compliance training

57. Design compliance
e-learning that engages
users and changes
behaviours

58. References
Tone of voice and language
• Banishing the business speak (Stephanie Dedhar): http://bit.ly/c9IYWX
• Bad language hits the buffers (The Writer): http://bit.ly/dEnzlg
• Words that can change your world (Nick Parker): http://bit.ly/aFdeEf
• How to write for the web (Econsultancy): http://bit.ly/9KaOfi
• Stephen Fry kinetic typography (RogersCreations via YouTube): http://bit.ly/bqoCdS
• Dump the drone (Cathy Moore): http://bit.ly/kF0v
Variety, choice and control
• Learning styles – worth our time? (Cathy Moore): http://bit.ly/9FhO6W
Practice before theory
• Learning from the ad men (Kineo): http://bit.ly/bZpOsn
Actions, not words
• Why you want to focus on actions, not learning objectives (Cathy Moore): http://bit.ly/bFv4I
Challenging questions and activities
• Can you answer these questions about multiple-choice questions? (Cathy Moore): http://bit.ly/cHftw
• Tips for effective questions (Saffron): http://bit.ly/9dDWcZ

59. Image credits
1. SUAT EMAN / FREEDIGITALPHOTOS.NET
2. JSCREATIONZS / FREEDIGITALPHOTOS.NET
4. GRAUR CODRIN / FREEDIGITALPHOTOS.NET
5. GRAUR CODRIN / FREEDIGITALPHOTOS.NET
6. JSCREATIONZS / FREEDIGITALPHOTOS.NET
9. FREEDIGITALPHOTOS.NET
13. M_BARTOSCH / FREEDIGITALPHOTOS.NET
16. KANDYJAXX / FLICKR.COM
21. PIXOMAR / FREEDIGITALPHOTOS.NET
26. FILOMENA SCALISE / FREEDIGITALPHOTOS.NET
30. FREEDIGITALPHOTOS.NET
31. FRANCESCO MARINO / FREEDIGITALPHOTOS.NET
33. AMBRO / FREEDIGITALPHOTOS.NET
39. SUAT EMAN / FREEDIGITALPHOTOS.NET
40. JSCREATIONZS / FREEDIGITALPHOTOS.NET
49. GRAUR RAZVAN IONUT / FREEDIGITALPHOTOS.NET
52. JSCREATIONZS / FREEDIGITALPHOTOS.NET
53. SALVATORE VUONO / FREEDIGITALPHOTOS.NET
59. RENJITH KRISHNAN / FREEDIGITALPHOTOS.NET