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As the world’s largest democracy
casts its ballot, project management
provides the tools for success
May 2014 Volume 5 Issue 7
India Votes:
A Great Display of Planning, Execution
2 May 2014
Managing Editor
Raj Kalady
PMI India Communications
Priya Awasare
Publication Project Team
CyberMedia Services Limited (CMSL)
Marketing Communications Division
Project Editor
Panchalee Thakur
Project Manager
Arjun A.
Copy Editor
Shipra Abraham
Design
Shilpi Bhargava
Web Design
CMSL developer team
PMI Organization Centre Private Limited
302-305, III Floor, Balarama,
Plot No. C-3, E Block,
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Bandra East,
Mumbai – 400051, India
Phone
+91 22 2659 8659
+91 22 2659 2235
E-mail
pmi.india@pmi.org
www.pmi.org.in
CONTENTS
Letter from Managing Director, PMI India
By Invitation
Agile Project Management Techniques for Global Software Delivery
Article of the Month
Project Management in Capital Projects in Pharmaceutical Industry
Chapter News
Champion Program
Advocacy Efforts Continue in Full Swing
India Votes: A Great Display of Planning,
Execution
As the world’s largest democracy casts its ballot, project management
provides the tools for success
COVER STORY
6
3
10
11
14
4
CONTENTS
Elections staff checking electronic voting machines to be deployed at
polling stations before the start of elections
May 2014 3
Raj Kalady
Managing Director, PMI India
Letter from the
Managing Director, PMI India
Dear Practitioners,
I’m delighted to share with you some exciting developments
in the past couple of months. We had a highly impactful 2nd
community meeting of PMI India Excellence Enablers Forum
(EEF), a steering committee of senior practitioners, in Banga-
lore on 25 April. The EEF teams shared best practices to ad-
dress common industry challenges, such as managing proj-
ects with an unstable workforce; managing projects with
remotely located, geographically distributed, and multi-cul-
tural teams; and presenting Indian cultural aspects impacting
project execution and objectives. We had 53 attendees from
31 organizations, who were decision makers of project man-
agement strategy for their organizations, program directors,
and heads of project management office, project management
academy, delivery, learning and development.
We have seen progress in our academia outreach program
with PMI India Academic Advisory Group (AAG) coming
out with academic case studies on project management. The
case studies by AAG will be ready for download on our web-
site soon.
In other academic developments, the National Institute of
Industrial Engineering (NITIE) in Mumbai is starting a full-
time program in project management this year. I congratu-
late Dr. Karuna Jain, Dean, NITIE, and chair, PMI AAG, for
this initiative.
We recently presented certificates to two toppers of the 2012-
2014 batch of project engineering and management at the Na-
tional Institute of Construction Management and Research
(NICMAR). I’m confident that more such youngsters will
come forward to imbibe project management knowledge to
fill the skills gap in the country.
Excitement is building for the PMI India National Conference
that is being held in Hyderabad on 11-13 September. The re-
sponse from the community has been highly positive. I en-
courage you to visit the conference website for regular updates.
http://pmi.org.in/conference2014/
The PMI India Research and Academic Conference 2015 will
be held in NITIE, Mumbai, on 13-15 February. We are invit-
ing abstracts for technical papers. You can visit the website
for more details. http://www.pmi.org.in/rac2015/ and www.
pmi.org.in/racpapers.
For the past couple of months, India has been gripped by
elections fever. Managing general elections in India is a proj-
ect worth studying, and Manage India is taking you behind
the scenes to give you a glimpse of elections management. I
thank former chief election commissioner, Dr. S. Y. Quraishi,
for giving us a project management perspective on conduct-
ing elections successfully in India. I hope you enjoy reading
this issue.
Warm regards
Raj Kalady
Managing Director, PMI India
4 May 2014
D
uring my three decades of profes-
sional tenure, I have seen the IT
landscape undergo tectonic
shifts. From mainframes and
minicomputers, we now have Social, Mo-
bility, Analytics and Cloud (SMAC) adding
a new dimension to business models
around the world. The differences are not
limited to core technology and reach; main-
frame and minicomputer programs were
data intensive, distributed PC apps are user
interface intensive, Internet PC apps are
user volume intensive, and today’s SMAC
apps are integration intensive.
Today, integration is not only about tech-
nology but also about customer and partner
firms integrating into the enterprise.
Through Global Software Delivery (GSD), a
new enterprise IT model is created that en-
ables an organization to be more innova-
tive, collaborative, real-time, and productive.
In the GSD context, the basic challenges that most clients
and service providers face are related to time, cost, quality,
and risks. These challenges present themselves in new ava-
tars such as disruptive business models, SMAC opportuni-
ties, value-based pricing, distributed skills, and dynamic
requirements.
Clients today come to IT service providers with specific
SMAC enablement requirements as they want to take advan-
tage of these disruptive technologies. The essence of SMAC
solutions is to provide flexibility and personalization in this
era of volatile customer trends and faster time-to-market re-
quirements. Customers expect a working software over docu-
mentation and an exhaustive process.
Customers require service providers to deliver long-term suc-
cess instead of focusing on just successful delivery. Commer-
cials are linked to the output and value delivered rather than
the input, or in other words, effort spent on delivery. Thus, a
big challenge in GSD is not cost but value for the client.
GSD today is also characterized by distributed workforce
rather than co-located teams. A continuous cycle of develop-
ment, integration, and deployment is the ideal way for a dis-
tributed team to collaborate and innovate.
BY INVITATION
Agile Project Management Techniques
for Global Software Delivery
BY VASU RANGACHARY
Due to shorter business cycles and dynamic business require-
ments, customers want early visibility of product features
under development. Also, large investments in building a
product and long cycle times for return on investment is a
key concern among customers. Co-creation of applications
that involve the customer or a closed loop feedback mecha-
nism incorporated in delivery is the need of the hour.
A majority of these challenges can be overcome using agile
practices in project management as they focus on delivering
value where requirements and solutions evolve through col-
laboration between self-organizing, cross-functional teams. It
promotes adaptive planning, evolutionary development, and
a time-boxed iterative approach. Agile project planning must
reflect a global cadence of collaboration right from the incep-
tion of a project on a storyboard to its final deployment and
closure. In the current software delivery environment, agile
project management methodology is the new ‘normal’ and
the waterfall software development life cycle has become a
luxury. An agile project manager can be seen as more of an
orchestra music conductor than a building contractor.
There are five elements of agile methodologies that project
management needs to imbibe. I refer to them as the “Agile
Pentagram for Project Management” in Global Software De-
livery (Figure on next page).
1. Lean thinking: To do more with less and realizing that
IT Landscape Transition
May 2014 5
BY INVITATION
Agile Pentagram for Project Management
more efficient ways to get the same work done is a key
lean principle. Questioning the “why and what” of vari-
ous tasks across a project is the first step towards trim-
ming the “flab” in the process. While agile practices like
just-enough-documentation, just-in-time elaboration of
requirements and project retrospectives aid in lean man-
agement, agile should not be misunderstood as ad hoc
management. The rules of the game are different in the
world of agile project management methodology, but
practitioners still need to play by the rules. Lean manage-
ment using agile techniques helps address the cost and
time-to-market challenges in GSD and is an ideal method
to deliver SMAC opportunities.
2. Recognizing value: Recognizing value is about doing
the right thing right. Agile principles of frequent
demos and feedback, focusing on prioritization
and concepts like the ‘minimum viable prod-
uct’ helps the team to “do the right thing”.
Engineering practices like having an auto-
mation strategy in place and
planning for frequent inte-
gration are considered
during the initial stag-
es of the project. This
enables the team in
“doing it right”,
while achieving re-
peatable, consistent,
and faster results. For
example, having an in-
house automated develop-
ment platform as part of the
agile delivery model helped
us deliver real-time data ap-
plications on critical busi-
ness performance for a global
client. The success of an agile
project management engage-
ment is contingent on how busi-
ness value is defined and mea-
sured.Iftheprojectteamunderstands
how their product/solution impacts
the end-user (not just the customer), half the battle is
won. In essence, the focus on value in agile project man-
agement methodology elevates GSD from routine com-
modity contracts to outcome-based engagements.
3. Shift from micro-management to macro-management:
Traditionally, project managers are used to telling their
teams what to do. Based on my experience, most success-
ful agile projects have shown that best results are
achieved when the teams are empowered to take deci-
sions. American businessman and renowned cartoonist,
Walt Disney, once said, “Of all the things I’ve done, the
most vital is coordinating the talents of those who work
for us and pointing them towards a certain goal.” Agile
project managers have to be more like facilitators than
managers. In the agile context, project management is not
only the purview of the project manager but also the
team – it is a means of divide and conquer – between the
product owner, the scrum master, and the team – a key
differentiator in the agile project management ecosys-
tem. However, leading a self-organizing team warrants a
tight rope balancing act between team empowerment
and exhibiting control. Achieving this helps teams to le-
verage global talent and deliver predictable results.
4. Foster an adaptive learning environment: Adaptive
learning goes beyond traditional one-time kick-off train-
ing and implies transitioning to learning as a continuous
process. Agile practices like swarming to develop re-
quirements, pair programming, retrospectives, and
cross-functional teams that break down the complexity
into granular logical streams, all thrive in a congenial
learning environment. This is especially true when
teams are physically distributed and project man-
agers have to nurture this environment. The
right set of collaboration tools, communica-
tion skills, openness, and transparency are
critical success factors in such an agile GSD
context.
5. Measurement and
metrics: Project manag-
ers are always focused
on schedule and effort
deviations. Sometimes
this singular focus
leads to the main as-
pect of delivering value
taking a back seat. It is es-
sential to look at metrics in
light of business value being de-
livered. Agile metrics such as ve-
locity, feature burn-up, overall
cycle time, and limits for work
in progress help focus on just
that. In the process, they help
celebrate team achievements
rather than focusing on indi-
vidual heroics. In essence, as-
tute monitoring of earned value
against plan determines the effec-
tiveness of delivery according to ag-
ile techniques.
In conclusion, holistic benefits of agile project management
methodology can be realized when it is embedded deeply
within an organization’s culture through a dedicated agile
center of excellence that works across organizational groups
including talent management, operations, infrastructure, and
projects.
(Mr. Vasu Rangachary is senior vice president, Cognizant
Technology Solutions, and heads the offshore advanced solu-
tions practice. With around 27 years of experience in the soft-
ware industry, he focuses on building specialized large pro-
gram management and niche technology solutions in content
management and design, business process integration, and
digital security.)
ile principles of frequent
cusing on prioritization
minimum viable prod-
“do the right thing”.
ike having an auto-
ce and
e-
-
op-
of the
elped
a ap-
busi-
lobal
agile
ngage-
ow busi-
and mea-
teams are physically distr
agers have to nurture
right set of collabora
tion skills, opennes
critical success fact
context
5
t
sen
light of
livered.
locity,
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in pro
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celeb
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vidual
tute mon
6 May 2014
As the world’s largest democracy casts its ballot, project management provides the tools
for success
The recently concluded general elections in India have cre-
ated headlines internationally as one of the largest human
events in the world. Voting took place for 543 parliamen-
tary constituencies with almost 815 million voters across
nine phases for over a month. The number of voters in
India surpasses those of all 50 European countries put
together. Project management is one of the key factors
behind the success of this mammoth exercise.
The task of conducting elections in India lies with the Elec-
tion Commission of India (ECI), an independent, constitution-
al body that is headed by the chief election commissioner
(CEC). Dr. S. Y. Quraishi, who was the CEC during 2006-2012,
deconstructs what he calls the “biggest management event of
the world” in his recently released book, An Undocumented
Wonder: The Making of the Great Indian Election.
What makes Indian elections a huge challenge?
India does not have a good track record in managing large
public sector projects but when it comes to managing
general elections, it has a strong history. The challenges
are even bigger in this case because of the very uniqueness
of the project.
The timelines are fixed at the start of the project and
are non-negotiable
The elections are conducted with the help of a large
number of government officials who are temporarily
deputed for the job and are not employees of the ECI
The voter’s list, which is the basic tool that allows
citizens to exercise their right, is highly dynamic and
prone to mistakes
A large number of external, unforeseen risks can
jeopardize the elections such as issues related to election
candidates/parties, law and order, and natural calamities
The elections are held in an emotionally charged
environment and are highly publicized, putting huge
pressures on those managing it
Beside CEC, the ECI comprises of two other commission-
ers, 30 officers in Delhi, around 200 support staff, and 8-10
staff in each state. The temporary election staff includes at
least five officials per polling station. Plus, there are
reinforcement teams and security teams, totaling to around
11 million people working towards conducting elections in
India.
For the ECI, work starts many months earlier with identify-
ing eligible voters among 1.22 billion India citizens,
India Votes: A Great Display of Planning, Execution
COVER STORY
BY PANCHALEE THAKUR & SAPNA GUPTA
May 2014 7
COVER STORY
physically reaching them, getting them photographed,
listed on the electoral rolls, and delivering voter identity
cards to them.
What makes the elections in India interesting is how the
ECI has to take care of not just the big numbers but also the
small details because of the diversity of the country. Dr.
Quraishi recalls, “It was the last day of the last phase of
voting during the 2009 election on 13 May. On this day,
100 million people were voting but we were most worried
about the arrangements for 37 voters in two villages in the
Himalayas. Our smallest polling station has just one
registered voter, a temple priest who lives in a remote
corner of Gujarat.”
Dr. Quraishi lists the following as some of the key project
challenges:
Setting up of over one million temporary polling
stations, installing Electronic Voting Machines (EVMs),
providing basic facilities like electricity, transport, GPS
and other tracking and monitoring systems, and building
ramps for the wheelchair-borne. Each polling station
requires 122 items, including stationery, bags, candles, and
torches.
Travelling to remote and inaccessible areas, facing
terrorist threats: election officials have travelled on mules
and elephants, and used helicopters to reach remote
locations. There was one instance where the team took
three days to reach a location on foot.
Prior to elections, the ECI conducts selection and
training of those on election duty, makes arrangements for
their and voter security with the help of local police,
district administration, and para-military forces.
Unruly and unlawful activities at polling stations and
counting centers where the local police may come under
the influence of politicians.
Procurement activities such as acquiring and/or
manufacturing EVMs, ensuring that it is fraud and tamper
proof with a built-in security check, and keeping the
machines under watch.
Educating voters on the importance of voting.
The use of black money by candidates to influence
results by illegal means.
“Social media is playing a role nowadays, both positively
and negatively. There have been instances where election
results for a particular region in Uttar Pradesh had been
delayed. The ECI got alerted through social media. How-
ever, there is no regulatory control to put a stop on cam-
paigning on social media, unlike in newspapers or TV. As
you know, there cannot be any campaigning 48 hours
before elections,” says Dr. Quraishi.
Elections project management
Planning is the key to ensuring success. Six months prior
to the elections, the ECI team visits all the states to plan
election related activities state-wise, including publishing
a list of politicians with a criminal record who would be
barred from contesting elections.
An expenditure monitoring division is set up where
candidates’ reports on expenses are submitted thrice a
fortnight. Candidates have to adhere to a spending ceiling
and it is the ECI’s job to monitor actual expenditure.
Dr Quraishi (right) with Hindi film actor Aamir Khan at the
launch of his book, An Undocumented Wonder: The Making of
the Great Indian Election.
The 2014 general elections saw record voter turnouts even in
urban areas where there is widespread voter apathy.
8 May 2014
A key factor for project success is that roles and respon-
sibilities are clearly assigned and ECI team members are
empowered to take action. The team also draws up
district, state, and constituency level election plans that
address all the project management stages.
Monitoring is conducted through an impact evaluation
process. Vehicles that carry EVMs are fitted with GPS
technology so that they can be easily tracked. Polling
officials send regular SMS updates to the monitoring team
on how many votes have been cast in a polling station
through the day.
A multi-tier communication strategy is adopted, especially
for remote locations. Three dedicated landlines are set up
for each polling booth, besides three mobile phones that
are given to the polling staff, and access to wireless
network of the nearest police station and satellite phones.
“The ECI keeps a check on election activities even in
remote locations with the help of these communication
channels. To take care of an extreme situation when all
modes of communication fail, two runners are appointed
at each station who will reach the nearest accessible place
to inform the ECI of any problem or malpractice,” says Dr.
Quraishi.
A vigilance team checks whether the polling staff are
adhering to the rules. Only those officials with a clean
background are taken on election duty. Officials are not
assigned to their home district where they could have
COVER STORY
A polling official educating tea garden workers on how to use
the electronic voting machine
personal interests in the election results. The training
module includes lessons on election rules and processes,
and motivational aspects to instill a sense of national duty
in them.
Technology plays a big role. The ECI uses live Web
cameras for real-time monitoring. Dr. Quraishi recalls
one incident in which the policemen stationed outside a
polling booth were not allowing people to get into the
polling booth. The ECI team saw this on a live Web
camera that helped in taking quick action.
The ECI conducts booth-wise vulnerability mapping with
data such as the size of the population under that polling
station, known criminals in that area, soft targets for
attack, history of election violence, and past voter turnout.
Actions such as preventive arrests and additional security
cover are taken.
Stakeholder management is important. The biggest stake-
holders are political parties who have to be kept in confi-
dence at all times. Candidates and voters contribute to the
next set of stakeholders, followed by the state administra-
tion and the media.
“Political parties need to be made aware of the plan and
schedule of elections, though the decision rests totally
with the ECI. The team meets the six national parties and
44 state parties where their opinions and preferences on
conducting elections are taken, along with a state-wise
wish list of election dates and the number of election
phases. This is a way to gain the goodwill of political
parties,” Dr. Quraishi explains.
Lessons learned and the way forward
According to Dr. Quraishi, a major factor behind the
success of elections in India is the empowerment of
election staff. “They are entitled to take spot decisions,
neutralize political pressures, and have the power to hire
and fire senior civil servants in case of suspicious activi-
ties that hamper free and fair elections.”
Elections will have better results if all the stakeholders
play a proactive role. Electoral rolls are often a point of
concern as genuine voters are not able to vote sometimes
because the electoral rolls do not have their names.
Voters can proactively check whether their names are
there in the list to ensure there are no surprises on
polling day.
A trial run has been conducted in Goa using biometrics to
identify voters. That will help eliminate the risk of bogus
voting. Face recognition software is another interesting
tool that captures photographs of each person who has
voted. The ECI has started using this technology to check
bogus voting.
May 2014 9
ADVERTISEMENT
10 May 2014
ARTICLE OF THE MONTH
I
n India, the growth and achievements of the pharmaceu-
tical industry in the past five decades have been phe-
nomenal and rated as one of the highest among develop-
ing countries.
The pharmaceutical industry carries out a wide range of ac-
tivities as projects such as drug discovery, novel process for
manufacturing existing products, drug delivery, and new
technologies. In the case of bulk drugs or Active Pharmaceu-
tical Ingredients (API) industry, market projections or exist-
ing requirements, backed by market research, trigger new
projects. Based on this information, a pharmaceutical com-
pany’s management takes a decision to go for a new manufac-
turing facility within an existing plant (brown field) or at a
new site (green field).
Summary of Project Activities
In the pharmaceutical industry, the below activities are cov-
ered elaborately under the qualification and validation phase:
Requirements for a new project are finalized by representa-
tives from various functions and the project team, who then
work in close coordination with the purchase team for final-
ization of contractors and material/equipment suppliers, and
supply timelines. The execution phase is the most important
phase that ends with commissioning of the plant and equip-
ment trials. The project department, along with the cross-func-
tion team, checks the facility and equipment to confirm if the
performance is as per the design intent.
Lesson Learned 1
One of the most commonly encountered problems during a
pharmaceutical project is when the product or process by
which it was to be manufactured undergoes change. This
change may appear simple but it may pose a major challenge.
In this situation, the project and process engineering team tries
to fit changed requirements in the plant that is partially erect-
ed. Accommodating new products or changed process that
was not the part of the original plan may require major chang-
es in the design of the project itself.
In project management terminology, this type of a change is
called scope change that leads to change in project baselines.
Sometimes even after the changes, the plant may not be suit-
able for production and the project may fail or get scrapped.
Recommendations
A major reason for failure is that a project is conceptualized on
one specific product and its process. Rather than basing a proj-
ect on a single product or process, conceptualize a multi-prod-
uct plant with all the necessary equipment and systems for
carrying out basic operations. If a different set of equipment is
required for a group of products, change or eliminate that one
group of products that will not impact the project so as to make
it unviable.
This may increase the cost of the project marginally but will
provide flexibility in changing products without compromis-
ing the quality, regulatory, or safety aspects, and the plant can
run viably for many years.
Lesson Learned 2
Sometimes due to financial constraints, during planning or ex-
ecution phase, management may decide to implement the proj-
ect in stages or phases. It may decide to initially construct one
or two production blocks with all required ancillary facilities
and keep the remaining production blocks for the second phase.
Due to various reasons, the second phase may not materialize.
In this scenario, the capacity of the ancillary facilities crosses
the reduced requirement. This can lead to an increase in over-
head and high operational costs that makes the product non-
viable. Running these equipment and systems at a lower ca-
pacity may not give an efficient output or damage the
equipment. The higher utility cost may add to the product
manufacturing cost.
Recommendations
As a prudent design, it is always good to opt for modular con-
struction of utilities and ancillaries, or even decentralized fa-
cilities. The second option may result in a slightly higher man-
power cost to operate it but will provide the flexibility in
facing waxing and waning production schedules due to un-
foreseen circumstances.
There are many such lessons to be learned in pharmaceutical
projects. To eliminate or reduce the risks of new projects, proj-
ect managers must collect lessons learned across the organiza-
tion to create a rich repository for new project managers to
utilize.
Project Management in Capital
Projects in Pharmaceutical Industry
BY DIPEN SHROFF, PMP
He has over 13 years of experience in the field of project management and production in the API industry.
Currently, he is working with one of the top-most pharmaceutical companies in India.
May 2014 11
CHAPTER NEWS
Preparations are on for Project Management National
Conference 2014 hosted by PMI India Pearl City Chapter
(PMIPCC) in Hyderabad on 11-13 September. A few eminent
personalities have agreed to be keynote speakers at the
conference while discussions with others are at an advanced
stage. As on date, 400 practitioners have expressed interest to
be part of the conference.
PMIPCC has been championing the International Student
Leadership Day on 3 February for the past seven years. This
year they reached out to various educational institutes with
the help of volunteer groups. Students took a pledge, followed
by a presentation on the “Student Leadership Competency
Building” program to help generate interest among students
in the program. As a part of this initiative, the chapter plans
to cover 66 government schools, in collaboration with Andhra
Pradesh Social Welfare Residential Educational Institutions
Society, Hyderabad. These schools are spread across the state
and will be covered in a one-day program in May.
The chapter celebrated International Women’s Day in March
as “International Women’s Leadership Day”. A half-day
conference was organized on 8 March in which five eminent
speakers addressed the audience. The program commenced
withamusicperformancebythestudentsof SriArangiSrinivasa
Rao, a known musician. Mr. Laxmikanth Venkatraman, MD,
Broadridge Financial, India was the chief guest and unveiled
the Project Management National Conference 2014 website.
Elections were held for posts to the chapter board under the
supervision of an independent election officer. The elected
members for the next two years are:
Mr. Raghuveer Gadiraju – works for Tech Mahindra and
has been on the board before
Mr. Tony Jacob – works for BT&BT and has worked as a
chapter volunteer for the previous conference
Mr. Gajanan Hegde – works for Annova Technologies
Mr. Srinivas Kopparapu – has been re-elected and
continues as the chapter president.
PMI PEARL CITY CHAPTER
Celebrating Leadership in Students and Women
PMI West Bengal Chapter’s second Learn and Earn event of
the year was hosted on 22 February. Mr. Raj Kakarla, general
manager, Novotel Kolkata Hotel and Residences, was the
speaker for the event. He spoke about the need for
communication and expectation management in the daily
projects that are being executed in this service industry.
During this session, members of various industries
exchanged ideas on the scope for training in the hospitality
industry.
Novotel is coming up with its first hotel chain in Kolkata
and is in the pre-launch phase. Mr. Kakarla presented on
the various design adoptions, cost, schedule variations, and
workforce preparation for the new construction.
On 28 February, the chapter organized a volunteer meeting
wherein new members were welcomed and existing
volunteers felicitated, besides sharing of ideas and
discussions on the way ahead.
Chapter president encouraged volunteers to meet regularly
as a group to discuss on portfolios, volunteer involvement,
share ideas, and give/receive feedback for better ways to
connect and make the chapter grow.
PMI WEST BENGAL CHAPTER
Learn & Earn, Volunteer Meet
Participants at the session on organizational and portfolio management
12 May 2014
CHAPTER NEWS
PMIPune-DeccanChapterorganizeditsannualnationalconference,
OnTarget 2014, on 16 February in Pune. OnTarget is an annual
mega-conference of business leaders, practicing project managers,
senior leaders in government and professional organizations,
academicians, and school and college students. This year’s theme
was “Leadership for Effective Project Management.” Over 250
practicing project managers, senior managers, entrepreneurs,
and academicians attended it. A major highlight of the event was
global participation through the Webcasting option by people
from different geographies. Practitioners participated in online
discussions and shared their thoughts, feedback, and queries
through 500+ tweets and numerous Facebook comments, besides
interacting on the chapter’s collaboration portal, WizTango.
The conference has set new benchmark in terms of the services
offered and the value delivered to delegates. The professional
track has seen 125 percent year-on-year growth in delegate
registrations. This year’s introductions of multi-track sessions for
diverse interest groups and the e-learning collaboration platform,
WizTango, were highly successful.
PMI PUNE– DECCAN CHAPTER
On Target 2014
PMI Mumbai Chapter organized its 13th
annual general meet-
ing on 15 February to comply with the statutory norms. It
was also an opportunity to felicitate 74 active volunteers and
73 speakers who have contributed to the development of
chapter in the following areas:
Functioning of chapter, including board of directors,
committee members, branch development, training etc.
Advisory role
Upgrading of study material from A Guide to Project
Management Body of Knowledge (PMBOK®
Guide) fourth
to fifth edition
PM Conclave 2013
Elections
Speakers in PMP Club meetings
Chapter development, including student chapter
To encourage more volunteers and spread the awareness of
project management, the chapter board has also felicitated the
following members with special awards as in Table 1.
PMI MUMBAI CHAPTER
Volunteer Recognition and New Board Constitution
Volunteer Name Award Category
Anand Kumar
Subramaniam
Volunteer of the Year 2013
Yagna Boorada Volunteer Excellence of the Year 2013
Minaxi Vaishnav Volunteer Excellence for Ahmedabad
Branch Program 2013
Ahmed Ashfaq Volunteer Excellence for Membership
Program 2013
Nimish Panchal Student Volunteer of the Year 2013
Rohan Gupta Student Volunteer Excellence of the
Year 2013
(Table 1)
Board Position PMI Member Name
President Mr. Saurabh Parekh
Secretary Mr. Yagna Boorada
Vice President – Finance Mr. Ketan Vyas
Vice President – Certifications
and Training
Mr. Bharat Bhagat
Vice President – Professional
Development
Mr. Sreegith Nair
During this meeting, a new board of directors was constituted
to manage chapter activities from 1 April 2014. The new
chapter board is as in Table 2.
PMI Pune - Deccan Chapter annual conference OnTarget 2014
In his welcome speech, chapter president, Mr. Girish Kadam,
spoke on the importance of leadership in effective project
management. The other conference speakers were Mr. B. G.
Jayaram, past president, PMI Bangalore Chapter; Mr. A. C.
Board Position PMI Member Name
Vice President – Branches Mr. Oscar D. Souza
Vice President – Outreach Mr. Manoj Sarasappan
Vice president – Volunteer
Development
Mr. Jay Raval
Vice President – Membership Mr. Ahmed Ashfaq
Vice President – Marketing Mr. Bhavesh Thakkar
(Table 2)
May 2014 13
PMI North India Chapter re-introduced its newsletter, Synergy,
in March with a new look. It had articles on talent management,
scope creep in construction management, keeping small
team motivated by simplifying processes, and test driven
development.
The chapter hosted two industry-academia interactions. The first
session, “Assessing Organizational and Portfolio Management
Best Practices using OPM3 – A Practice Approach”, was a
half-day event that was organized along with the International
Management Institute. The interaction with students and
professors gave insights on new ideas and the research work
taking place in colleges and universities.
Mr. Raju Rao, PMP, SCPM and OPM3 professional, conducted
an interactive workshop for members and students. This was
followed by a session by Mr. Hemant, director – Riskpro India,
in which he spoke about the nature of risks and how to deal
with them effectively. There were close to 150 participants.
The second session was an interaction with infrastructure
project management veterans on 7 March. The half-day event
was organized along with ERA Business School. Mr. Harish
Chawla, who has more than 50 years of industry experience
and over 30 years in project and contract management, spoke
at the event. Mr. Tanmoy Prasad, consultant in the IT advisory
group, Government of Haryana, presented as how the Ministry
of Corporate Affairs is transforming itself to meet the ever-
changing needs of the competitive world.
The chapter celebrated 26 April as Agility Day. Agile project
management methodology is a topic of growing importance
today. This full-day event started with a presentation on the
“Agile Manifesto”, followed by a session on scrum. There was a
post-lunch session on “Pull Planning, Lean and Kanban”. Before
closing out, there was an open discussion on the PMI Agile
Certified Practitioner (PMI-ACP)®
certification during which the
speakers and the chapter guided participants on how to prepare
for the certification.
On 7 January, PMI Bangalore Chapter put up a stall at the Institute
of Electrical and Electronic Engineers (IEEE) International
Conference on Electronics, Computing and Communication
Technologies (CONECCT) 2014 exhibition and conference
held at J. N. Tata Auditorium at the Indian Institute of Science,
Bangalore, that generated a lot of interest about PMI among
conference participants.
Chapter board members held a focused strategy meeting on 8
February and drafted a vision plan on how to nurture and grow
the different initiatives of the chapter.
The team from Rotary International, West Bangalore, came to the
chapter office and presented a project report on the Vidyadeepa
project that it is jointly promoting with the chapter. Through this
project, schoolchildren from backward areas in the region receive
solar lamps that help them study during power cuts in the state.
On 8 March, a workshop was organized on “The Art of Managing
Project Stakeholders” by Mr. Venkatesh Seshadri and Mr.
Shankar Thayumanavan, PMP, from the Arbinger Institute. As
part of PM Footprints, on 13 March, Mr. S. A. Kumar, head,
business excellence, Infineon Technologies, spoke on the “Key
Project Management Practices in an R&D Focused Product
Development Environment”, and on 27 March, Mr Venkatesh
Seshadri, CEO, Arise Awake, spoke on “Deep Self Awareness —
How it can Help at Work.”
PMI NORTH INDIA CHAPTER
Industry-academia Interactions
PMI BANGALORE CHAPTER
Engaging Members in Varied Ways
CHAPTER NEWS
Chaturvedi, executive director and chief knowledge officer,
National Thermal Power Corporation; Mr. Achyut Godbole,
managing director, Softexcel Consultancy Services; and Ms.
Rena Striegel, president, Empowered Business Strategies. For the
first time this year, the conference had parallel sessions in which
experts presented on a variety of topics centered on leadership
and people in project, program, and portfolio management.
The conference was also an occasion to honor members and
organizations for their contributions, including the PMI Pune
Awards for Life Time Achievement, the PMI Pune Awards for
Outstanding Contribution to Social Sector, and the PMI Pune
Awards for Outstanding Project Management Practitioner.
The GyanLahari students’ track of OnTarget 2014 was organized
on 8 February and was hosted by Pawar Public School,
Magarpatta, Pune. GyanLahari is an initiative through which
the chapter works towards nurturing and building leadership
competency among high school students. The event had over
150 students and 20 teachers across five schools in Pune. It was
inaugurated by Dr. Anil Avachat, social worker, sculptor, poet,
and literature awardee. There were a host of activities, including
speech, essay writing and skit competitions for students.
OnCampus 2014 was an integral part of OnTarget 2014, and is an
annual event for students, alumni, academia, and professionals.
Students gained knowledge about project management from
professionals. The event was held at the Institute of Industrial
and Computer Management and Research (IICMR) on 22
February. Besides speeches, there was a networking session and
a panel discussion.
(Chapter news was contributed by Mr. Ravi Vurakaranam, PMP, Mr. Prashant Malhotra, PMP, Mr. Rinoo Rajesh, PMP,
Ms. Rekha Unni, PMP, Capt. L. N. Prasad and Mr. Bhavesh Thakkar, PMP)
14 May 2014
Advocacy Efforts Continue in Full Swing
CHAMPION UPDATE
F
ebruary and March were action-packed for the PMI
India Champion program with around 50 new mem-
bers, passionate about project management, joining
the team as PMI India Champion Designates. This
would reinforce PMI India’s efforts in continuing the advo-
cacy efforts to disseminate best practices in the field of proj-
ect management. These designates are being mentored by ex-
isting Champions and Senior Champions, and are expected to
graduate as PMI India Champions this month.
With this augmented team, the PMI India Champion pro-
gram has now extended its advocacy efforts to industry seg-
ments like clinical research, engineering &consultancy, fa-
cility management, life sciences, manufacturing, and oil
& gas.
In the western region, Mr. Partha Ghose, PMP, a Champion
Advisory Committee (CAC) member, had been pursuing ad-
vocacy efforts at SIES College of Management Studies, Nerul
for a while that helped 10 operations management students
complete their formal training for Certified Associate in Proj-
ect Management (CAPM)®
certification on 2 February. He also
addressed a larger group of students on 3 February on project
management that triggered interest in rest of the students and
professors to learn about the CAPM®
credential. The students
who completed the training now intend to take the CAPM®
exam.
In the southern region, associate CAC member, Mr. Sai
Prasad, PMP, delivered a two-hour session on “Value of Proj-
ect Management and CAPM®
Credential” at S. A. Engineering
College, Chennai on 4 February. The session, attended by
around 200 final year engineering students, focused on three
areas – project selection, planning, and monitoring project
progress, and value of the CAPM®
credential and the proce-
dure to apply.
PMI India Champion designate, Ms. Dipti Trivedi, PMP,
strengthened the project management advocacy efforts in the
automotive industry by conducting an interactive session on
Participants at an interactive session on Six Sigma, Lean and project management at Sathyabama University
May 2014 15
CHAMPION UPDATE
“Project Management Best Practices for the Automobile In-
dustry” on 15 February. Mr. Kanchan Kumar Biswas, head -
learning &development, TACO House, Pune, delivered the
welcome speech. Around 18 automobile engineers from dif-
ferent functional departments of Tata Motors attended the
session. The participants ranged from freshers to engineers
with significant field experience. Ms. Trivedi shared her ex-
perience and lessons learned in managing projects in the au-
tomotive industry. She underlined the power of standard PMI
methodologies in managing projects to achieve objectives
within the defined scope, cost, and time. She also spoke about
various PMI certifications for career growth and knowledge
enhancement, and conducted an informative session on the
importance of PMI credentials at Cybage Software Services,
Pune, her current employer.
In Chennai, PMI India Champion designate, Mr. M. Mani-
kandan, PMP, conducted a five-hour interactive session on
“Path breaking practices of Six Sigma, Lean and Project
Management” on March 8 at Sathyabama University. The
session was inaugurated by Dr. Venkataraman, a celebrated
scientist and associate director, Indira Gandhi Centre for
Atomic Research (IGCAR). As many as 22 scientific officers
from the quality assurance department of IGCAR Kalpak-
kam attended the session.
In Sivakasi, PMI India Champion designate, Mr. Shanmuga
Velayutham, PMP, presented on “Project Management and
Career path” to students of Arasan Ganesan Polytechnic Col-
lege. The lecture elaborated on the key concepts of project
management, while giving an introduction to various chapter
activities, volunteering initiatives, memberships, and certifi-
cations offered by PMI India.
PMI India Champion designate, Mr. Kalyan Sathyavada,
PMP, ITIL, conducted a one-day PMP®
workshop for manag-
ers. The participants included employees from organizations
like Wipro, EA, Ness Technologies, STC, Semantic Space,
Ramco and NTT Data. The session touched upon the 10 key
knowledge areas and 47 work processes, included mock tests
for the participants and ended with information on PMI cre-
dentials, the advantages of becoming a PMI member, and
ways to maintain credentials.
Another PMI India Champion designate, Mr. Abhishek Shar-
ma, presented a paper on “Constraints in your project? Not a
problem – INNOVATE!!” The paper highlighted the impor-
tance of constraints in projects, how to look at them positively,
and identify opportunities to innovate with constraints.
Mr. B. Sai Prasad, PMP, also delivered a three-day workshop
on Microsoft Project 2013 to scientists at the ONGC Geodata
Processing & Interpretation Centre in Dehradun on 28-30
March. The workshop, in collaboration with PMI India, is
part of an initiative to see research work as projects and use
Microsoft Project for planning, tracking, monitoring project
progress to forecast the total cost and effort, and improve re-
source utilization.
(Contributed by PMI India Champion Mr. Sunil Telkar,
PMP, MIMA)
Managers from several technology companies attend a one-day PMP®
workshop that gives them an
overview of PMI membership and credentials
16 May 2014
PMI Organization Centre Pvt. Ltd.
302-305, III Floor, Balarama, Plot No. C-3, E Block, Bandra Kurla Complex, Bandra East, Mumbai – 400051, India
Tel No. +91 22 2659 8659 |Fax No. +91 22 2659 2235. www.pmi.org
© 2014 Project Management Institute, Inc. All rights reserved.
“PMI,” the PMI logo, “Making project management indispensable for business results,” “PMI Today,” “PM Network,” “Project Management Journal,” “PMBOK,” “CAPM,”
“Certified Associate in Project Management (CAPM),” “PMP,” “Project Management Professional (PMP),” the PMP logo, “PgMP,” “Program Management Professional
(PgMP),” “PMI-RMP,” “PMI Risk Management Professional (PMI-RMP),” “PMI-SP,” “PMI Scheduling Professional (PMI-SP),” “OPM3,” “PMI-ACP,” “PMI Agile Certified
Practitioner (PMI-ACP),” the PMI Educational Foundation logo and “Empowering the future of project management” are marks of Project Management Institute, Inc.
For a comprehensive list of PMI marks, contact the PMI Legal Department.
For Private Circulation Only

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India General Election: A Great Display of Planning, Execution

  • 1. As the world’s largest democracy casts its ballot, project management provides the tools for success May 2014 Volume 5 Issue 7 India Votes: A Great Display of Planning, Execution
  • 2. 2 May 2014 Managing Editor Raj Kalady PMI India Communications Priya Awasare Publication Project Team CyberMedia Services Limited (CMSL) Marketing Communications Division Project Editor Panchalee Thakur Project Manager Arjun A. Copy Editor Shipra Abraham Design Shilpi Bhargava Web Design CMSL developer team PMI Organization Centre Private Limited 302-305, III Floor, Balarama, Plot No. C-3, E Block, Bandra Kurla Complex, Bandra East, Mumbai – 400051, India Phone +91 22 2659 8659 +91 22 2659 2235 E-mail pmi.india@pmi.org www.pmi.org.in CONTENTS Letter from Managing Director, PMI India By Invitation Agile Project Management Techniques for Global Software Delivery Article of the Month Project Management in Capital Projects in Pharmaceutical Industry Chapter News Champion Program Advocacy Efforts Continue in Full Swing India Votes: A Great Display of Planning, Execution As the world’s largest democracy casts its ballot, project management provides the tools for success COVER STORY 6 3 10 11 14 4 CONTENTS Elections staff checking electronic voting machines to be deployed at polling stations before the start of elections
  • 3. May 2014 3 Raj Kalady Managing Director, PMI India Letter from the Managing Director, PMI India Dear Practitioners, I’m delighted to share with you some exciting developments in the past couple of months. We had a highly impactful 2nd community meeting of PMI India Excellence Enablers Forum (EEF), a steering committee of senior practitioners, in Banga- lore on 25 April. The EEF teams shared best practices to ad- dress common industry challenges, such as managing proj- ects with an unstable workforce; managing projects with remotely located, geographically distributed, and multi-cul- tural teams; and presenting Indian cultural aspects impacting project execution and objectives. We had 53 attendees from 31 organizations, who were decision makers of project man- agement strategy for their organizations, program directors, and heads of project management office, project management academy, delivery, learning and development. We have seen progress in our academia outreach program with PMI India Academic Advisory Group (AAG) coming out with academic case studies on project management. The case studies by AAG will be ready for download on our web- site soon. In other academic developments, the National Institute of Industrial Engineering (NITIE) in Mumbai is starting a full- time program in project management this year. I congratu- late Dr. Karuna Jain, Dean, NITIE, and chair, PMI AAG, for this initiative. We recently presented certificates to two toppers of the 2012- 2014 batch of project engineering and management at the Na- tional Institute of Construction Management and Research (NICMAR). I’m confident that more such youngsters will come forward to imbibe project management knowledge to fill the skills gap in the country. Excitement is building for the PMI India National Conference that is being held in Hyderabad on 11-13 September. The re- sponse from the community has been highly positive. I en- courage you to visit the conference website for regular updates. http://pmi.org.in/conference2014/ The PMI India Research and Academic Conference 2015 will be held in NITIE, Mumbai, on 13-15 February. We are invit- ing abstracts for technical papers. You can visit the website for more details. http://www.pmi.org.in/rac2015/ and www. pmi.org.in/racpapers. For the past couple of months, India has been gripped by elections fever. Managing general elections in India is a proj- ect worth studying, and Manage India is taking you behind the scenes to give you a glimpse of elections management. I thank former chief election commissioner, Dr. S. Y. Quraishi, for giving us a project management perspective on conduct- ing elections successfully in India. I hope you enjoy reading this issue. Warm regards Raj Kalady Managing Director, PMI India
  • 4. 4 May 2014 D uring my three decades of profes- sional tenure, I have seen the IT landscape undergo tectonic shifts. From mainframes and minicomputers, we now have Social, Mo- bility, Analytics and Cloud (SMAC) adding a new dimension to business models around the world. The differences are not limited to core technology and reach; main- frame and minicomputer programs were data intensive, distributed PC apps are user interface intensive, Internet PC apps are user volume intensive, and today’s SMAC apps are integration intensive. Today, integration is not only about tech- nology but also about customer and partner firms integrating into the enterprise. Through Global Software Delivery (GSD), a new enterprise IT model is created that en- ables an organization to be more innova- tive, collaborative, real-time, and productive. In the GSD context, the basic challenges that most clients and service providers face are related to time, cost, quality, and risks. These challenges present themselves in new ava- tars such as disruptive business models, SMAC opportuni- ties, value-based pricing, distributed skills, and dynamic requirements. Clients today come to IT service providers with specific SMAC enablement requirements as they want to take advan- tage of these disruptive technologies. The essence of SMAC solutions is to provide flexibility and personalization in this era of volatile customer trends and faster time-to-market re- quirements. Customers expect a working software over docu- mentation and an exhaustive process. Customers require service providers to deliver long-term suc- cess instead of focusing on just successful delivery. Commer- cials are linked to the output and value delivered rather than the input, or in other words, effort spent on delivery. Thus, a big challenge in GSD is not cost but value for the client. GSD today is also characterized by distributed workforce rather than co-located teams. A continuous cycle of develop- ment, integration, and deployment is the ideal way for a dis- tributed team to collaborate and innovate. BY INVITATION Agile Project Management Techniques for Global Software Delivery BY VASU RANGACHARY Due to shorter business cycles and dynamic business require- ments, customers want early visibility of product features under development. Also, large investments in building a product and long cycle times for return on investment is a key concern among customers. Co-creation of applications that involve the customer or a closed loop feedback mecha- nism incorporated in delivery is the need of the hour. A majority of these challenges can be overcome using agile practices in project management as they focus on delivering value where requirements and solutions evolve through col- laboration between self-organizing, cross-functional teams. It promotes adaptive planning, evolutionary development, and a time-boxed iterative approach. Agile project planning must reflect a global cadence of collaboration right from the incep- tion of a project on a storyboard to its final deployment and closure. In the current software delivery environment, agile project management methodology is the new ‘normal’ and the waterfall software development life cycle has become a luxury. An agile project manager can be seen as more of an orchestra music conductor than a building contractor. There are five elements of agile methodologies that project management needs to imbibe. I refer to them as the “Agile Pentagram for Project Management” in Global Software De- livery (Figure on next page). 1. Lean thinking: To do more with less and realizing that IT Landscape Transition
  • 5. May 2014 5 BY INVITATION Agile Pentagram for Project Management more efficient ways to get the same work done is a key lean principle. Questioning the “why and what” of vari- ous tasks across a project is the first step towards trim- ming the “flab” in the process. While agile practices like just-enough-documentation, just-in-time elaboration of requirements and project retrospectives aid in lean man- agement, agile should not be misunderstood as ad hoc management. The rules of the game are different in the world of agile project management methodology, but practitioners still need to play by the rules. Lean manage- ment using agile techniques helps address the cost and time-to-market challenges in GSD and is an ideal method to deliver SMAC opportunities. 2. Recognizing value: Recognizing value is about doing the right thing right. Agile principles of frequent demos and feedback, focusing on prioritization and concepts like the ‘minimum viable prod- uct’ helps the team to “do the right thing”. Engineering practices like having an auto- mation strategy in place and planning for frequent inte- gration are considered during the initial stag- es of the project. This enables the team in “doing it right”, while achieving re- peatable, consistent, and faster results. For example, having an in- house automated develop- ment platform as part of the agile delivery model helped us deliver real-time data ap- plications on critical busi- ness performance for a global client. The success of an agile project management engage- ment is contingent on how busi- ness value is defined and mea- sured.Iftheprojectteamunderstands how their product/solution impacts the end-user (not just the customer), half the battle is won. In essence, the focus on value in agile project man- agement methodology elevates GSD from routine com- modity contracts to outcome-based engagements. 3. Shift from micro-management to macro-management: Traditionally, project managers are used to telling their teams what to do. Based on my experience, most success- ful agile projects have shown that best results are achieved when the teams are empowered to take deci- sions. American businessman and renowned cartoonist, Walt Disney, once said, “Of all the things I’ve done, the most vital is coordinating the talents of those who work for us and pointing them towards a certain goal.” Agile project managers have to be more like facilitators than managers. In the agile context, project management is not only the purview of the project manager but also the team – it is a means of divide and conquer – between the product owner, the scrum master, and the team – a key differentiator in the agile project management ecosys- tem. However, leading a self-organizing team warrants a tight rope balancing act between team empowerment and exhibiting control. Achieving this helps teams to le- verage global talent and deliver predictable results. 4. Foster an adaptive learning environment: Adaptive learning goes beyond traditional one-time kick-off train- ing and implies transitioning to learning as a continuous process. Agile practices like swarming to develop re- quirements, pair programming, retrospectives, and cross-functional teams that break down the complexity into granular logical streams, all thrive in a congenial learning environment. This is especially true when teams are physically distributed and project man- agers have to nurture this environment. The right set of collaboration tools, communica- tion skills, openness, and transparency are critical success factors in such an agile GSD context. 5. Measurement and metrics: Project manag- ers are always focused on schedule and effort deviations. Sometimes this singular focus leads to the main as- pect of delivering value taking a back seat. It is es- sential to look at metrics in light of business value being de- livered. Agile metrics such as ve- locity, feature burn-up, overall cycle time, and limits for work in progress help focus on just that. In the process, they help celebrate team achievements rather than focusing on indi- vidual heroics. In essence, as- tute monitoring of earned value against plan determines the effec- tiveness of delivery according to ag- ile techniques. In conclusion, holistic benefits of agile project management methodology can be realized when it is embedded deeply within an organization’s culture through a dedicated agile center of excellence that works across organizational groups including talent management, operations, infrastructure, and projects. (Mr. Vasu Rangachary is senior vice president, Cognizant Technology Solutions, and heads the offshore advanced solu- tions practice. With around 27 years of experience in the soft- ware industry, he focuses on building specialized large pro- gram management and niche technology solutions in content management and design, business process integration, and digital security.) ile principles of frequent cusing on prioritization minimum viable prod- “do the right thing”. ike having an auto- ce and e- - op- of the elped a ap- busi- lobal agile ngage- ow busi- and mea- teams are physically distr agers have to nurture right set of collabora tion skills, opennes critical success fact context 5 t sen light of livered. locity, cycle in pro that. celeb rather vidual tute mon
  • 6. 6 May 2014 As the world’s largest democracy casts its ballot, project management provides the tools for success The recently concluded general elections in India have cre- ated headlines internationally as one of the largest human events in the world. Voting took place for 543 parliamen- tary constituencies with almost 815 million voters across nine phases for over a month. The number of voters in India surpasses those of all 50 European countries put together. Project management is one of the key factors behind the success of this mammoth exercise. The task of conducting elections in India lies with the Elec- tion Commission of India (ECI), an independent, constitution- al body that is headed by the chief election commissioner (CEC). Dr. S. Y. Quraishi, who was the CEC during 2006-2012, deconstructs what he calls the “biggest management event of the world” in his recently released book, An Undocumented Wonder: The Making of the Great Indian Election. What makes Indian elections a huge challenge? India does not have a good track record in managing large public sector projects but when it comes to managing general elections, it has a strong history. The challenges are even bigger in this case because of the very uniqueness of the project. The timelines are fixed at the start of the project and are non-negotiable The elections are conducted with the help of a large number of government officials who are temporarily deputed for the job and are not employees of the ECI The voter’s list, which is the basic tool that allows citizens to exercise their right, is highly dynamic and prone to mistakes A large number of external, unforeseen risks can jeopardize the elections such as issues related to election candidates/parties, law and order, and natural calamities The elections are held in an emotionally charged environment and are highly publicized, putting huge pressures on those managing it Beside CEC, the ECI comprises of two other commission- ers, 30 officers in Delhi, around 200 support staff, and 8-10 staff in each state. The temporary election staff includes at least five officials per polling station. Plus, there are reinforcement teams and security teams, totaling to around 11 million people working towards conducting elections in India. For the ECI, work starts many months earlier with identify- ing eligible voters among 1.22 billion India citizens, India Votes: A Great Display of Planning, Execution COVER STORY BY PANCHALEE THAKUR & SAPNA GUPTA
  • 7. May 2014 7 COVER STORY physically reaching them, getting them photographed, listed on the electoral rolls, and delivering voter identity cards to them. What makes the elections in India interesting is how the ECI has to take care of not just the big numbers but also the small details because of the diversity of the country. Dr. Quraishi recalls, “It was the last day of the last phase of voting during the 2009 election on 13 May. On this day, 100 million people were voting but we were most worried about the arrangements for 37 voters in two villages in the Himalayas. Our smallest polling station has just one registered voter, a temple priest who lives in a remote corner of Gujarat.” Dr. Quraishi lists the following as some of the key project challenges: Setting up of over one million temporary polling stations, installing Electronic Voting Machines (EVMs), providing basic facilities like electricity, transport, GPS and other tracking and monitoring systems, and building ramps for the wheelchair-borne. Each polling station requires 122 items, including stationery, bags, candles, and torches. Travelling to remote and inaccessible areas, facing terrorist threats: election officials have travelled on mules and elephants, and used helicopters to reach remote locations. There was one instance where the team took three days to reach a location on foot. Prior to elections, the ECI conducts selection and training of those on election duty, makes arrangements for their and voter security with the help of local police, district administration, and para-military forces. Unruly and unlawful activities at polling stations and counting centers where the local police may come under the influence of politicians. Procurement activities such as acquiring and/or manufacturing EVMs, ensuring that it is fraud and tamper proof with a built-in security check, and keeping the machines under watch. Educating voters on the importance of voting. The use of black money by candidates to influence results by illegal means. “Social media is playing a role nowadays, both positively and negatively. There have been instances where election results for a particular region in Uttar Pradesh had been delayed. The ECI got alerted through social media. How- ever, there is no regulatory control to put a stop on cam- paigning on social media, unlike in newspapers or TV. As you know, there cannot be any campaigning 48 hours before elections,” says Dr. Quraishi. Elections project management Planning is the key to ensuring success. Six months prior to the elections, the ECI team visits all the states to plan election related activities state-wise, including publishing a list of politicians with a criminal record who would be barred from contesting elections. An expenditure monitoring division is set up where candidates’ reports on expenses are submitted thrice a fortnight. Candidates have to adhere to a spending ceiling and it is the ECI’s job to monitor actual expenditure. Dr Quraishi (right) with Hindi film actor Aamir Khan at the launch of his book, An Undocumented Wonder: The Making of the Great Indian Election. The 2014 general elections saw record voter turnouts even in urban areas where there is widespread voter apathy.
  • 8. 8 May 2014 A key factor for project success is that roles and respon- sibilities are clearly assigned and ECI team members are empowered to take action. The team also draws up district, state, and constituency level election plans that address all the project management stages. Monitoring is conducted through an impact evaluation process. Vehicles that carry EVMs are fitted with GPS technology so that they can be easily tracked. Polling officials send regular SMS updates to the monitoring team on how many votes have been cast in a polling station through the day. A multi-tier communication strategy is adopted, especially for remote locations. Three dedicated landlines are set up for each polling booth, besides three mobile phones that are given to the polling staff, and access to wireless network of the nearest police station and satellite phones. “The ECI keeps a check on election activities even in remote locations with the help of these communication channels. To take care of an extreme situation when all modes of communication fail, two runners are appointed at each station who will reach the nearest accessible place to inform the ECI of any problem or malpractice,” says Dr. Quraishi. A vigilance team checks whether the polling staff are adhering to the rules. Only those officials with a clean background are taken on election duty. Officials are not assigned to their home district where they could have COVER STORY A polling official educating tea garden workers on how to use the electronic voting machine personal interests in the election results. The training module includes lessons on election rules and processes, and motivational aspects to instill a sense of national duty in them. Technology plays a big role. The ECI uses live Web cameras for real-time monitoring. Dr. Quraishi recalls one incident in which the policemen stationed outside a polling booth were not allowing people to get into the polling booth. The ECI team saw this on a live Web camera that helped in taking quick action. The ECI conducts booth-wise vulnerability mapping with data such as the size of the population under that polling station, known criminals in that area, soft targets for attack, history of election violence, and past voter turnout. Actions such as preventive arrests and additional security cover are taken. Stakeholder management is important. The biggest stake- holders are political parties who have to be kept in confi- dence at all times. Candidates and voters contribute to the next set of stakeholders, followed by the state administra- tion and the media. “Political parties need to be made aware of the plan and schedule of elections, though the decision rests totally with the ECI. The team meets the six national parties and 44 state parties where their opinions and preferences on conducting elections are taken, along with a state-wise wish list of election dates and the number of election phases. This is a way to gain the goodwill of political parties,” Dr. Quraishi explains. Lessons learned and the way forward According to Dr. Quraishi, a major factor behind the success of elections in India is the empowerment of election staff. “They are entitled to take spot decisions, neutralize political pressures, and have the power to hire and fire senior civil servants in case of suspicious activi- ties that hamper free and fair elections.” Elections will have better results if all the stakeholders play a proactive role. Electoral rolls are often a point of concern as genuine voters are not able to vote sometimes because the electoral rolls do not have their names. Voters can proactively check whether their names are there in the list to ensure there are no surprises on polling day. A trial run has been conducted in Goa using biometrics to identify voters. That will help eliminate the risk of bogus voting. Face recognition software is another interesting tool that captures photographs of each person who has voted. The ECI has started using this technology to check bogus voting.
  • 10. 10 May 2014 ARTICLE OF THE MONTH I n India, the growth and achievements of the pharmaceu- tical industry in the past five decades have been phe- nomenal and rated as one of the highest among develop- ing countries. The pharmaceutical industry carries out a wide range of ac- tivities as projects such as drug discovery, novel process for manufacturing existing products, drug delivery, and new technologies. In the case of bulk drugs or Active Pharmaceu- tical Ingredients (API) industry, market projections or exist- ing requirements, backed by market research, trigger new projects. Based on this information, a pharmaceutical com- pany’s management takes a decision to go for a new manufac- turing facility within an existing plant (brown field) or at a new site (green field). Summary of Project Activities In the pharmaceutical industry, the below activities are cov- ered elaborately under the qualification and validation phase: Requirements for a new project are finalized by representa- tives from various functions and the project team, who then work in close coordination with the purchase team for final- ization of contractors and material/equipment suppliers, and supply timelines. The execution phase is the most important phase that ends with commissioning of the plant and equip- ment trials. The project department, along with the cross-func- tion team, checks the facility and equipment to confirm if the performance is as per the design intent. Lesson Learned 1 One of the most commonly encountered problems during a pharmaceutical project is when the product or process by which it was to be manufactured undergoes change. This change may appear simple but it may pose a major challenge. In this situation, the project and process engineering team tries to fit changed requirements in the plant that is partially erect- ed. Accommodating new products or changed process that was not the part of the original plan may require major chang- es in the design of the project itself. In project management terminology, this type of a change is called scope change that leads to change in project baselines. Sometimes even after the changes, the plant may not be suit- able for production and the project may fail or get scrapped. Recommendations A major reason for failure is that a project is conceptualized on one specific product and its process. Rather than basing a proj- ect on a single product or process, conceptualize a multi-prod- uct plant with all the necessary equipment and systems for carrying out basic operations. If a different set of equipment is required for a group of products, change or eliminate that one group of products that will not impact the project so as to make it unviable. This may increase the cost of the project marginally but will provide flexibility in changing products without compromis- ing the quality, regulatory, or safety aspects, and the plant can run viably for many years. Lesson Learned 2 Sometimes due to financial constraints, during planning or ex- ecution phase, management may decide to implement the proj- ect in stages or phases. It may decide to initially construct one or two production blocks with all required ancillary facilities and keep the remaining production blocks for the second phase. Due to various reasons, the second phase may not materialize. In this scenario, the capacity of the ancillary facilities crosses the reduced requirement. This can lead to an increase in over- head and high operational costs that makes the product non- viable. Running these equipment and systems at a lower ca- pacity may not give an efficient output or damage the equipment. The higher utility cost may add to the product manufacturing cost. Recommendations As a prudent design, it is always good to opt for modular con- struction of utilities and ancillaries, or even decentralized fa- cilities. The second option may result in a slightly higher man- power cost to operate it but will provide the flexibility in facing waxing and waning production schedules due to un- foreseen circumstances. There are many such lessons to be learned in pharmaceutical projects. To eliminate or reduce the risks of new projects, proj- ect managers must collect lessons learned across the organiza- tion to create a rich repository for new project managers to utilize. Project Management in Capital Projects in Pharmaceutical Industry BY DIPEN SHROFF, PMP He has over 13 years of experience in the field of project management and production in the API industry. Currently, he is working with one of the top-most pharmaceutical companies in India.
  • 11. May 2014 11 CHAPTER NEWS Preparations are on for Project Management National Conference 2014 hosted by PMI India Pearl City Chapter (PMIPCC) in Hyderabad on 11-13 September. A few eminent personalities have agreed to be keynote speakers at the conference while discussions with others are at an advanced stage. As on date, 400 practitioners have expressed interest to be part of the conference. PMIPCC has been championing the International Student Leadership Day on 3 February for the past seven years. This year they reached out to various educational institutes with the help of volunteer groups. Students took a pledge, followed by a presentation on the “Student Leadership Competency Building” program to help generate interest among students in the program. As a part of this initiative, the chapter plans to cover 66 government schools, in collaboration with Andhra Pradesh Social Welfare Residential Educational Institutions Society, Hyderabad. These schools are spread across the state and will be covered in a one-day program in May. The chapter celebrated International Women’s Day in March as “International Women’s Leadership Day”. A half-day conference was organized on 8 March in which five eminent speakers addressed the audience. The program commenced withamusicperformancebythestudentsof SriArangiSrinivasa Rao, a known musician. Mr. Laxmikanth Venkatraman, MD, Broadridge Financial, India was the chief guest and unveiled the Project Management National Conference 2014 website. Elections were held for posts to the chapter board under the supervision of an independent election officer. The elected members for the next two years are: Mr. Raghuveer Gadiraju – works for Tech Mahindra and has been on the board before Mr. Tony Jacob – works for BT&BT and has worked as a chapter volunteer for the previous conference Mr. Gajanan Hegde – works for Annova Technologies Mr. Srinivas Kopparapu – has been re-elected and continues as the chapter president. PMI PEARL CITY CHAPTER Celebrating Leadership in Students and Women PMI West Bengal Chapter’s second Learn and Earn event of the year was hosted on 22 February. Mr. Raj Kakarla, general manager, Novotel Kolkata Hotel and Residences, was the speaker for the event. He spoke about the need for communication and expectation management in the daily projects that are being executed in this service industry. During this session, members of various industries exchanged ideas on the scope for training in the hospitality industry. Novotel is coming up with its first hotel chain in Kolkata and is in the pre-launch phase. Mr. Kakarla presented on the various design adoptions, cost, schedule variations, and workforce preparation for the new construction. On 28 February, the chapter organized a volunteer meeting wherein new members were welcomed and existing volunteers felicitated, besides sharing of ideas and discussions on the way ahead. Chapter president encouraged volunteers to meet regularly as a group to discuss on portfolios, volunteer involvement, share ideas, and give/receive feedback for better ways to connect and make the chapter grow. PMI WEST BENGAL CHAPTER Learn & Earn, Volunteer Meet Participants at the session on organizational and portfolio management
  • 12. 12 May 2014 CHAPTER NEWS PMIPune-DeccanChapterorganizeditsannualnationalconference, OnTarget 2014, on 16 February in Pune. OnTarget is an annual mega-conference of business leaders, practicing project managers, senior leaders in government and professional organizations, academicians, and school and college students. This year’s theme was “Leadership for Effective Project Management.” Over 250 practicing project managers, senior managers, entrepreneurs, and academicians attended it. A major highlight of the event was global participation through the Webcasting option by people from different geographies. Practitioners participated in online discussions and shared their thoughts, feedback, and queries through 500+ tweets and numerous Facebook comments, besides interacting on the chapter’s collaboration portal, WizTango. The conference has set new benchmark in terms of the services offered and the value delivered to delegates. The professional track has seen 125 percent year-on-year growth in delegate registrations. This year’s introductions of multi-track sessions for diverse interest groups and the e-learning collaboration platform, WizTango, were highly successful. PMI PUNE– DECCAN CHAPTER On Target 2014 PMI Mumbai Chapter organized its 13th annual general meet- ing on 15 February to comply with the statutory norms. It was also an opportunity to felicitate 74 active volunteers and 73 speakers who have contributed to the development of chapter in the following areas: Functioning of chapter, including board of directors, committee members, branch development, training etc. Advisory role Upgrading of study material from A Guide to Project Management Body of Knowledge (PMBOK® Guide) fourth to fifth edition PM Conclave 2013 Elections Speakers in PMP Club meetings Chapter development, including student chapter To encourage more volunteers and spread the awareness of project management, the chapter board has also felicitated the following members with special awards as in Table 1. PMI MUMBAI CHAPTER Volunteer Recognition and New Board Constitution Volunteer Name Award Category Anand Kumar Subramaniam Volunteer of the Year 2013 Yagna Boorada Volunteer Excellence of the Year 2013 Minaxi Vaishnav Volunteer Excellence for Ahmedabad Branch Program 2013 Ahmed Ashfaq Volunteer Excellence for Membership Program 2013 Nimish Panchal Student Volunteer of the Year 2013 Rohan Gupta Student Volunteer Excellence of the Year 2013 (Table 1) Board Position PMI Member Name President Mr. Saurabh Parekh Secretary Mr. Yagna Boorada Vice President – Finance Mr. Ketan Vyas Vice President – Certifications and Training Mr. Bharat Bhagat Vice President – Professional Development Mr. Sreegith Nair During this meeting, a new board of directors was constituted to manage chapter activities from 1 April 2014. The new chapter board is as in Table 2. PMI Pune - Deccan Chapter annual conference OnTarget 2014 In his welcome speech, chapter president, Mr. Girish Kadam, spoke on the importance of leadership in effective project management. The other conference speakers were Mr. B. G. Jayaram, past president, PMI Bangalore Chapter; Mr. A. C. Board Position PMI Member Name Vice President – Branches Mr. Oscar D. Souza Vice President – Outreach Mr. Manoj Sarasappan Vice president – Volunteer Development Mr. Jay Raval Vice President – Membership Mr. Ahmed Ashfaq Vice President – Marketing Mr. Bhavesh Thakkar (Table 2)
  • 13. May 2014 13 PMI North India Chapter re-introduced its newsletter, Synergy, in March with a new look. It had articles on talent management, scope creep in construction management, keeping small team motivated by simplifying processes, and test driven development. The chapter hosted two industry-academia interactions. The first session, “Assessing Organizational and Portfolio Management Best Practices using OPM3 – A Practice Approach”, was a half-day event that was organized along with the International Management Institute. The interaction with students and professors gave insights on new ideas and the research work taking place in colleges and universities. Mr. Raju Rao, PMP, SCPM and OPM3 professional, conducted an interactive workshop for members and students. This was followed by a session by Mr. Hemant, director – Riskpro India, in which he spoke about the nature of risks and how to deal with them effectively. There were close to 150 participants. The second session was an interaction with infrastructure project management veterans on 7 March. The half-day event was organized along with ERA Business School. Mr. Harish Chawla, who has more than 50 years of industry experience and over 30 years in project and contract management, spoke at the event. Mr. Tanmoy Prasad, consultant in the IT advisory group, Government of Haryana, presented as how the Ministry of Corporate Affairs is transforming itself to meet the ever- changing needs of the competitive world. The chapter celebrated 26 April as Agility Day. Agile project management methodology is a topic of growing importance today. This full-day event started with a presentation on the “Agile Manifesto”, followed by a session on scrum. There was a post-lunch session on “Pull Planning, Lean and Kanban”. Before closing out, there was an open discussion on the PMI Agile Certified Practitioner (PMI-ACP)® certification during which the speakers and the chapter guided participants on how to prepare for the certification. On 7 January, PMI Bangalore Chapter put up a stall at the Institute of Electrical and Electronic Engineers (IEEE) International Conference on Electronics, Computing and Communication Technologies (CONECCT) 2014 exhibition and conference held at J. N. Tata Auditorium at the Indian Institute of Science, Bangalore, that generated a lot of interest about PMI among conference participants. Chapter board members held a focused strategy meeting on 8 February and drafted a vision plan on how to nurture and grow the different initiatives of the chapter. The team from Rotary International, West Bangalore, came to the chapter office and presented a project report on the Vidyadeepa project that it is jointly promoting with the chapter. Through this project, schoolchildren from backward areas in the region receive solar lamps that help them study during power cuts in the state. On 8 March, a workshop was organized on “The Art of Managing Project Stakeholders” by Mr. Venkatesh Seshadri and Mr. Shankar Thayumanavan, PMP, from the Arbinger Institute. As part of PM Footprints, on 13 March, Mr. S. A. Kumar, head, business excellence, Infineon Technologies, spoke on the “Key Project Management Practices in an R&D Focused Product Development Environment”, and on 27 March, Mr Venkatesh Seshadri, CEO, Arise Awake, spoke on “Deep Self Awareness — How it can Help at Work.” PMI NORTH INDIA CHAPTER Industry-academia Interactions PMI BANGALORE CHAPTER Engaging Members in Varied Ways CHAPTER NEWS Chaturvedi, executive director and chief knowledge officer, National Thermal Power Corporation; Mr. Achyut Godbole, managing director, Softexcel Consultancy Services; and Ms. Rena Striegel, president, Empowered Business Strategies. For the first time this year, the conference had parallel sessions in which experts presented on a variety of topics centered on leadership and people in project, program, and portfolio management. The conference was also an occasion to honor members and organizations for their contributions, including the PMI Pune Awards for Life Time Achievement, the PMI Pune Awards for Outstanding Contribution to Social Sector, and the PMI Pune Awards for Outstanding Project Management Practitioner. The GyanLahari students’ track of OnTarget 2014 was organized on 8 February and was hosted by Pawar Public School, Magarpatta, Pune. GyanLahari is an initiative through which the chapter works towards nurturing and building leadership competency among high school students. The event had over 150 students and 20 teachers across five schools in Pune. It was inaugurated by Dr. Anil Avachat, social worker, sculptor, poet, and literature awardee. There were a host of activities, including speech, essay writing and skit competitions for students. OnCampus 2014 was an integral part of OnTarget 2014, and is an annual event for students, alumni, academia, and professionals. Students gained knowledge about project management from professionals. The event was held at the Institute of Industrial and Computer Management and Research (IICMR) on 22 February. Besides speeches, there was a networking session and a panel discussion. (Chapter news was contributed by Mr. Ravi Vurakaranam, PMP, Mr. Prashant Malhotra, PMP, Mr. Rinoo Rajesh, PMP, Ms. Rekha Unni, PMP, Capt. L. N. Prasad and Mr. Bhavesh Thakkar, PMP)
  • 14. 14 May 2014 Advocacy Efforts Continue in Full Swing CHAMPION UPDATE F ebruary and March were action-packed for the PMI India Champion program with around 50 new mem- bers, passionate about project management, joining the team as PMI India Champion Designates. This would reinforce PMI India’s efforts in continuing the advo- cacy efforts to disseminate best practices in the field of proj- ect management. These designates are being mentored by ex- isting Champions and Senior Champions, and are expected to graduate as PMI India Champions this month. With this augmented team, the PMI India Champion pro- gram has now extended its advocacy efforts to industry seg- ments like clinical research, engineering &consultancy, fa- cility management, life sciences, manufacturing, and oil & gas. In the western region, Mr. Partha Ghose, PMP, a Champion Advisory Committee (CAC) member, had been pursuing ad- vocacy efforts at SIES College of Management Studies, Nerul for a while that helped 10 operations management students complete their formal training for Certified Associate in Proj- ect Management (CAPM)® certification on 2 February. He also addressed a larger group of students on 3 February on project management that triggered interest in rest of the students and professors to learn about the CAPM® credential. The students who completed the training now intend to take the CAPM® exam. In the southern region, associate CAC member, Mr. Sai Prasad, PMP, delivered a two-hour session on “Value of Proj- ect Management and CAPM® Credential” at S. A. Engineering College, Chennai on 4 February. The session, attended by around 200 final year engineering students, focused on three areas – project selection, planning, and monitoring project progress, and value of the CAPM® credential and the proce- dure to apply. PMI India Champion designate, Ms. Dipti Trivedi, PMP, strengthened the project management advocacy efforts in the automotive industry by conducting an interactive session on Participants at an interactive session on Six Sigma, Lean and project management at Sathyabama University
  • 15. May 2014 15 CHAMPION UPDATE “Project Management Best Practices for the Automobile In- dustry” on 15 February. Mr. Kanchan Kumar Biswas, head - learning &development, TACO House, Pune, delivered the welcome speech. Around 18 automobile engineers from dif- ferent functional departments of Tata Motors attended the session. The participants ranged from freshers to engineers with significant field experience. Ms. Trivedi shared her ex- perience and lessons learned in managing projects in the au- tomotive industry. She underlined the power of standard PMI methodologies in managing projects to achieve objectives within the defined scope, cost, and time. She also spoke about various PMI certifications for career growth and knowledge enhancement, and conducted an informative session on the importance of PMI credentials at Cybage Software Services, Pune, her current employer. In Chennai, PMI India Champion designate, Mr. M. Mani- kandan, PMP, conducted a five-hour interactive session on “Path breaking practices of Six Sigma, Lean and Project Management” on March 8 at Sathyabama University. The session was inaugurated by Dr. Venkataraman, a celebrated scientist and associate director, Indira Gandhi Centre for Atomic Research (IGCAR). As many as 22 scientific officers from the quality assurance department of IGCAR Kalpak- kam attended the session. In Sivakasi, PMI India Champion designate, Mr. Shanmuga Velayutham, PMP, presented on “Project Management and Career path” to students of Arasan Ganesan Polytechnic Col- lege. The lecture elaborated on the key concepts of project management, while giving an introduction to various chapter activities, volunteering initiatives, memberships, and certifi- cations offered by PMI India. PMI India Champion designate, Mr. Kalyan Sathyavada, PMP, ITIL, conducted a one-day PMP® workshop for manag- ers. The participants included employees from organizations like Wipro, EA, Ness Technologies, STC, Semantic Space, Ramco and NTT Data. The session touched upon the 10 key knowledge areas and 47 work processes, included mock tests for the participants and ended with information on PMI cre- dentials, the advantages of becoming a PMI member, and ways to maintain credentials. Another PMI India Champion designate, Mr. Abhishek Shar- ma, presented a paper on “Constraints in your project? Not a problem – INNOVATE!!” The paper highlighted the impor- tance of constraints in projects, how to look at them positively, and identify opportunities to innovate with constraints. Mr. B. Sai Prasad, PMP, also delivered a three-day workshop on Microsoft Project 2013 to scientists at the ONGC Geodata Processing & Interpretation Centre in Dehradun on 28-30 March. The workshop, in collaboration with PMI India, is part of an initiative to see research work as projects and use Microsoft Project for planning, tracking, monitoring project progress to forecast the total cost and effort, and improve re- source utilization. (Contributed by PMI India Champion Mr. Sunil Telkar, PMP, MIMA) Managers from several technology companies attend a one-day PMP® workshop that gives them an overview of PMI membership and credentials
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