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Business Process Management - topsoft 2010_03_24 13:00

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topsoft - inspiring digital business
topsoft - inspiring digital business

Business Process Management – Was ist das? Und wie bringt man BPM im Unternehmen zum Leben?: Lorenz Brügger, impact AG

Business
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Business Process Management Was ist das? Und wie bringt man BPM im Unternehmen zum Leben? Stand 40b
Was ist BPM? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Die Geschichte von CRM “ Visibilität” Zeit Die Gemeinsamkeiten von BPM und CRM, … CRM CRM CRM
A fool with a tool… + = Die Gemeinsamkeiten von BPM und CRM, … ? ≠
Gartner Hype Cycle Technology Trigger Peak of Inflated Expectations Through of Disillusionment Slope of Enlightenment Plateau of Productivity Die Gemeinsamkeiten von BPM und CRM, … BPM Zeit “ Visibilität” CRM
Starres Prozessweltbild ,[object Object],… der Unterschied zu ERP, …
BPM = Anpassungsfähigkeit … der Unterschied zu ERP, … Steter Wandel des Umfelds
BPM = Anpassungsfähigkeit Zielsetzung Design Verbesserung Prozessowner Business-/ Processanalyst Projektleiter, Entwickler Mitarbeiter Manager Business-/ Processanalyst Ausführung Umsetzung Überwachung BPM Prozesslebenszyklus Kontinuierliche Verbesserung Analyse & Messung … der Unterschied zu ERP, …
Brave New World Management Call Centre Key Account Management Accounting Sales Back-Office … hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
Brave New World Management Call Centre Key Account Management Accounting Sales Back-Office … hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
Brave New World Management Call Centre Key Account Management Accounting Sales Back-Office … hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
Brave New World – Proven Technology … hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
BPMS – Round Trip & Single Truth Zielsetzung Design Verbesserung Prozessowner Business-/ Processanalyst Projektleiter, Entwickler Mitarbeiter Manager Business-/ Processanalyst Ausführung Umsetzung Überwachung Analyse & Messung … hinter die Kulissen der Technologie geschaut.
Wie bringt man BPM zum Leben?
Standards interessieren keinen… Wieso WS-BPEL4PEOPLE kaum zum Ziel führt, … BPMN BPEL WS-BPEL4PEOPLE XPDL WF-XML BPDM UML SBVR RIF R2ML ebXML
… Mehrwert schon! Steigerung der Produktivität Besserer Ressourceneinsatz Reduktion Fehlerquote Gezielte Optimierung Automatisierung der Dokumentation Tiefere Churn Rate Rascherer Wechsel des Lieferanten Schnellere Lieferfrist Reduktion der TTM Verkürzung der Bearbeitungszeit … ROI dafür viel mehr, …
Einführung von BPM = Unternehmenstransformation Erfahrungen Direction  Entscheid zu BPM … die wahre Herausforderung, … „ Execution“ „ Enablement“ ,[object Object],[object Object],[object Object],[object Object],[object Object],Unterstützung „ Proof“ ,[object Object],[object Object],[object Object],„ Plan“ People Prozesse Strategie Technologie
Plan = Konsequenz … die wahre Herausforderung, … „ Proof“ ,[object Object],[object Object],[object Object],„ Plan“ People Prozesse Strategie Technologie Erfahrungen Direction  Entscheid zu BPM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],People Prozesse Strategie Technologie „ Plan“
BPM = … ein komplexes Thema in 20 Minuten lösungsorientiert auf den Punkt gebracht, …
IMPACT – we make you change Prozesse Agile, effektive und effi-ziente Umsetzung der Strategie mit prozess-orientierten Geschäfts-architekturen ,[object Object],[object Object],[object Object],Informations-technologie Optimierung der Effek-tivität und Effizienz der Geschäftsunterstützung ,[object Object],[object Object],[object Object],[object Object],Trans-formation Wertorientierter und methodischer Umbau des Unternehmens ,[object Object],[object Object],[object Object],Strategie Effektive Unternehmens-führung durch zukunfts-weisende, kommunizier-bare und messbare Strategien ,[object Object],[object Object],[object Object],Stand 40b … ein Vortrag von & mit IMPACT.
Besten Dank für Ihre Aufmerksamkeit! Lorenz Brügger Geschäftsleitender Partner Impact Unternehmensberatung AG [email_address] +41 31 307 51 00 +41 79 286 93 72
Business Process Management Back-Up Stand 40b
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ROI vs. SOA Management Call Centre Key Account Management Accounting Sales Back-Office … der Röstigraben zwischen Business und IT, … DOC CRM MIS E R P
ROI vs. SOA … der Röstigraben zwischen Business und IT, … Business IT DOC CRM MIS E R P Management Call Centre Key Account Management Accounting Sales Back-Office SOA Anforderung Spezifikation Neue Anforderung Angepasste Spezifikation Andere Anforderung & 1. Drohung Überarbeitete Spezifikation & Androhung Überzeiteinzug usw. …

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Business Process Management - topsoft 2010_03_24 13:00

  • 1. Business Process Management Was ist das? Und wie bringt man BPM im Unternehmen zum Leben? Stand 40b
  • 2.
  • 3. Die Geschichte von CRM “ Visibilität” Zeit Die Gemeinsamkeiten von BPM und CRM, … CRM CRM CRM
  • 4. A fool with a tool… + = Die Gemeinsamkeiten von BPM und CRM, … ? ≠
  • 5. Gartner Hype Cycle Technology Trigger Peak of Inflated Expectations Through of Disillusionment Slope of Enlightenment Plateau of Productivity Die Gemeinsamkeiten von BPM und CRM, … BPM Zeit “ Visibilität” CRM
  • 6.
  • 7. BPM = Anpassungsfähigkeit … der Unterschied zu ERP, … Steter Wandel des Umfelds
  • 8. BPM = Anpassungsfähigkeit Zielsetzung Design Verbesserung Prozessowner Business-/ Processanalyst Projektleiter, Entwickler Mitarbeiter Manager Business-/ Processanalyst Ausführung Umsetzung Überwachung BPM Prozesslebenszyklus Kontinuierliche Verbesserung Analyse & Messung … der Unterschied zu ERP, …
  • 9. Brave New World Management Call Centre Key Account Management Accounting Sales Back-Office … hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
  • 10. Brave New World Management Call Centre Key Account Management Accounting Sales Back-Office … hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
  • 11. Brave New World Management Call Centre Key Account Management Accounting Sales Back-Office … hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
  • 12. Brave New World – Proven Technology … hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
  • 13. BPMS – Round Trip & Single Truth Zielsetzung Design Verbesserung Prozessowner Business-/ Processanalyst Projektleiter, Entwickler Mitarbeiter Manager Business-/ Processanalyst Ausführung Umsetzung Überwachung Analyse & Messung … hinter die Kulissen der Technologie geschaut.
  • 14. Wie bringt man BPM zum Leben?
  • 15. Standards interessieren keinen… Wieso WS-BPEL4PEOPLE kaum zum Ziel führt, … BPMN BPEL WS-BPEL4PEOPLE XPDL WF-XML BPDM UML SBVR RIF R2ML ebXML
  • 16. … Mehrwert schon! Steigerung der Produktivität Besserer Ressourceneinsatz Reduktion Fehlerquote Gezielte Optimierung Automatisierung der Dokumentation Tiefere Churn Rate Rascherer Wechsel des Lieferanten Schnellere Lieferfrist Reduktion der TTM Verkürzung der Bearbeitungszeit … ROI dafür viel mehr, …
  • 17.
  • 18.
  • 19. BPM = … ein komplexes Thema in 20 Minuten lösungsorientiert auf den Punkt gebracht, …
  • 20.
  • 21. Besten Dank für Ihre Aufmerksamkeit! Lorenz Brügger Geschäftsleitender Partner Impact Unternehmensberatung AG [email_address] +41 31 307 51 00 +41 79 286 93 72
  • 22. Business Process Management Back-Up Stand 40b
  • 23.
  • 24. ROI vs. SOA Management Call Centre Key Account Management Accounting Sales Back-Office … der Röstigraben zwischen Business und IT, … DOC CRM MIS E R P
  • 25. ROI vs. SOA … der Röstigraben zwischen Business und IT, … Business IT DOC CRM MIS E R P Management Call Centre Key Account Management Accounting Sales Back-Office SOA Anforderung Spezifikation Neue Anforderung Angepasste Spezifikation Andere Anforderung & 1. Drohung Überarbeitete Spezifikation & Androhung Überzeiteinzug usw. …

Hinweis der Redaktion

  1. DEJA VU