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Service Desk,[object Object]
“Old school”,[object Object],BLACK BOX,[object Object],OUTPUT,[object Object],INPUT,[object Object],QUESTION,[object Object],REQUEST,[object Object]
“Old school”,[object Object],BLACK BOX,[object Object],QUESTION:,[object Object],“A lamp in my room is broken, canyourepairitthismorning?” ,[object Object],OUTPUT:,[object Object],Someone repairs itsome time,[object Object]
Nowadays,[object Object],Transparent box,[object Object],Predefined services,[object Object],OUTPUT,[object Object],[object Object]
DeliveryINPUT,[object Object],QUESTION,[object Object],REQUEST,[object Object],P.I.,[object Object],(performance indicators),[object Object]
Concept: Central Service Point,[object Object],DEMAND,[object Object],Service,[object Object],Point,[object Object],cleaning,[object Object],maintenance,[object Object],transport,[object Object],catering,[object Object],moving,[object Object]
Essential: use of FMIS,[object Object],DEMAND,[object Object],Service,[object Object],Point,[object Object],cleaning,[object Object],maintenance,[object Object],transport,[object Object],catering,[object Object],moving,[object Object]

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Service Desk Concept

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