Presentation at IECSC Fort Lauderdale...Experience knowledge to fine tune your spa success.

1. Successful Bottom Line Practices Bonnie Canavino President Red Cherry Certified Organic Labs IECSC 2009

2. Spa Inner-Line to Bottom Line

3. Our Spa Blueprint Definition Who, What & When of Inventories Treatment VS Dispensary Laundry Room VS Locker Room Services Match the product Usage Blue print of Service Product measurements Manuals measure UP Ordering Strategy What’s Hot & What’s Not product Levels Impulse VS Last Minute Purchasing Lets examine Today

4. Spa Size & Culture Difference

5. Inventory Where? If you Use, See or Smell it… Inventory it! Develop an over head Cost = Lights /Energy/ Water Support Payroll + Service Room Amenities Operations Service Cost Keep Looking Product Per Service Cost Laundry

6. Add up the over head - total for one week! List with Cost for Utilities List Support Payroll expense Reception, laundry, retail, mgr. etc. List Support Expenses Amenities, Locker supplies, etc. Add up the number bookable hours in one week for one service room, then multiple the number of rooms Now divide the number of bookable hours by the total $ over head.. Example Spa 5 rooms = 10 hours per day X 5 = 50 services a day X 6 days 300 bookable hours per week… Divide into the expenses per week of 2500.00 = 8.33 per service hour of support staff expense Over head-Cost Formula!

7. Add up 3 (three) one hour basic services and divide by 3 to formulate your base dollar per hour standard charge Dollar Per Hour Charge? Facial Body Wrap Body Massage 110.00 95.00 78.00 110.00 + 95.00 + 78.00 = 283.00 Divide by 3 = 94.33

8. Who-What-When of inventories

9. Where We Were, Are and Going

10. Design a service room “BLUEPRINT” based on the number of bookable service per day, per week etc. Signature Professional Products Daily Use items per services Laundry per service Room amenities = robes etc. Equipment & tool list Design a weekly inventory sheet Services match the Product usage

11. “Lavender Day Spa”“BLUEPRINT” Massage Room 16oz. Signature Cert Organic Unscented Oils 16oz. Sig Blend-1 16oz. Sunflower-1 8oz. Extra Virgin Olive Oil-1 8 oz. Jojoba Oil-1 Disposables 1 box Kleenex-2 Plastic trash bags-7 Laundry per service 5 organic cotton flat sheets 2 organic cotton blankets Room amenities 5 organic cotton robes Equipment & tool list One Hot Cabi One heat Lamp Design a weekly inventory sheet Services match the Product usage

12. Dispensary Weekly / Daily Back Bar Pro Products: in a Dispensary for Exotic Services: by costs, usage and control Back Bar Bulk Basic Pro Service items Back Bar Laundry: weekly use /per day Back Bar Room Amenities: Robes, Candles Etc. Back Bar Extra Tools and Equipment Experiment and find your spa culture’s formula

13. Dispensary “Does and Don’ts” Do Not Leave it an open-to-take Leave the control to a part-timer…Cover Important times Leave it Unlocked Use Disposable Dispensary Plastic and Paper Cups! Do Assign a Controller Create a signin-take sheet Inventory weekly Demand weekly maintenance and inventory Demand Dispense in only Sanitized Bottle and Jars Experiment and find your spa culture’s formula !

14. Manual Heaven or Hell!

15. Ordering Strategy Keep a ledger of what’s hot and what’s not so hot Mirror the Hot? Developing your spa culture! Eliminate the not so hot ? Good temp Gage Create a month to month Calendar and base it on the prior year to analyze the up and coming months Match you order projection with reality and forecasting.

16. Review to Refresh & Rejuvenate

17. Red Cherry Group Booth 1416