3. New York State Consumer Information Systems (NYCIS)
Client:
New York State Financial Services (formerly known as New York State Insurance Department)
Public access:
http://www.dfs.ny.gov/consumer/fileacomplaint.htm
Description:
Eccentex implemented several solutions for the New York State Financial Services including all aspects of the complaint manage-
ment within the department:
— Various capture channels
— Complex workflow for complaint initiation and data entry
—
Distribution of the information to the complainants and respondents
— Online portal for general public and respondents
etc.
Product was succesfully delivered to the client.
Project budget: 1,400,000.00$
Deliverable(s) Responsible For:
Requirements gathering
Functional/Behavioral Specifications
User Testing
Paper Wireframes
Functional Prototyping
Page Mockups
GUI elements
Icon sets
4. New York State Consumer Information Systems (NYCIS)
Public Portal Screenshots
Customer Complaint https://myportal.dfs.ny.gov/web/guest-applications/consumer-complaint?hn=1&forward=new
5. New York State Consumer Information Systems (NYCIS)
Respondent Portal Screenshots
Open Cases Screen
6. New York State Consumer Information Systems (NYCIS)
Respondent Portal Screenshots
Case Details Screen
7. New York State Consumer Information Systems (NYCIS)
Application Screenshots
Mail Reader Screen
8. New York State Consumer Information Systems (NYCIS)
Application Screenshots
Full Text Search Screen
9. New York State Consumer Information Systems (NYCIS)
Application Screenshots
Navigation Tree Setup
11. AppBase. Dynamic Case Management Platform
Description:
Appbase enables a business expert to design, develop, test, deploy, and host enterprise-grade business applications dealing with
dynamic case management. Forrester defines dynamic case management to be semi-structured and collaborative, dynamic, human-
centered, information-intensive processes undertaken around a given context, while being driven by events, requiring incremental
and progressive responses.
AppBase Structural Scheme:
Project budget: 15,000,000.00$
Find more information on Eccentex’s website:
www.eccentex.com
Deliverable(s) Responsible For:
User Workflows
Informal User Testing
Use Cases
Wireframes
Prototyping
Page Mockups
GUI elements
Icon sets
12. AppBase. Dynamic Case Management Platform
AppBase Model
The AppBase system follows a methodology which defines a set of configurations that must be defined to create a working case
management business model. All configuration is accomplished within two components:
— Solution
— Environment
Solution
The Solution defines the configuration of system. This includes, but is not limited to, Business Objects, Rules, Workflows, and Pag-
es.
Environment
The Environment consists of the operating system (virtualized or otherwise) and related systems and services (hardware and soft-
ware) that are required in order to run the solution.
Deployment
Deployment is the process by which you commit changes you have made to a solution and apply the updated solution to an envi-
ronment. Once deployed, the solution can be used by business users.
13. AppBase. Dynamic Case Management Platform
Creating Solution
Launching Application Studio in order to create a Solution
14. AppBase. Dynamic Case Management Platform
Setting Up Business Objects and Creating Relationships
A business object model is the structure of the business data entities which will form the building blocks of the solution
15. AppBase. Dynamic Case Management Platform
Creating and Editing Workflows
Workflows can be used to consistently manage common business processes within an organization by enabling the organization to
attach business logic to work items in a Solution.
16. AppBase. Dynamic Case Management Platform
Deploying a Solution
Deploy option allows to build a Solution and deploy it to an environment
18. Maintenance and Renewal Services (MARS)
Client:
Private company information.
Product was succesfully delivered to the client.
Project budget: 300,000.00$
Description:
Custom SaaS solution aimed to reduce manual efforts and automate common routine tasks, like managing maintenance renewals.
Application was built with the AppBase platform.
Deliverable(s) Responsible For:
User Workflows
Wireframes
Functional Prototyping
Page Mockups
GUI elements
Icon sets
19. Maintenance and Renewal Services (MARS)
1. Application Screens
Allows to use the application according to sequrity permissions
Example: Details Screen
22. Maintenance and Renewal Services (MARS)
2. Application Studio Screens
Allows to maintain, set up and customize the application
Example: Edit Workflow Screen
