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                                           AUTOMOTIVE DEALERSHIPS

                                           WEBSITE BUILDER RANKINGS
       284 BUILDERS 20 MARKETS 32 BRANDS
 




                    2




                                                Sorgenfrei,	
   LLC	
   is	
   a	
   consulting,	
   competitive	
   intelligence,	
   and	
   market	
   research	
   9irm	
  
                                                based	
  in	
  New	
  York.	
  The	
  2irm’s	
  principals	
  come	
  from	
  the	
  automotive,	
  2inancial	
  services,	
  
                                                and	
  consumer	
  goods	
  industries	
  and	
  have	
  experience	
  in	
  corporate	
  strategy,	
  marketing,	
  
                                                market	
  research,	
  ,inance,	
  and	
  investment	
  banking.	
  Our	
  focus	
  on	
  client	
  responsiveness	
  
                                                and	
  precise	
  data	
  analysis	
  has	
  helped	
  us	
  generate	
  a	
  client	
  list	
  consisting	
  of	
  some	
  of	
  the	
  
                                                world’s	
   most	
   in-luential	
   companies,	
   such	
   as	
   Toyota,	
   Mazda,	
   Sony,	
   and	
   American	
  
                                                Express.	
  
                                                	
  




                                                NOTICE	
  
                                                The	
  content	
  in	
  this	
  document	
  represents	
  the	
  current	
  view	
  of	
  Sorgenfrei	
  as	
  of	
  the	
  date	
  of	
  publication.	
  Because	
  
                                                Sorgenfrei	
  responds	
  continually	
  to	
  changing	
  market	
  conditions,	
  this	
  document	
  should	
  not	
  be	
  interpreted	
  as	
  a	
  
                                                commitment	
   on	
   the	
   part	
   of	
   Sorgenfrei.	
   Sorgenfrei	
   cannot	
   guarantee	
   the	
   accuracy	
   of	
   any	
   information	
  
                                                presented	
  after	
  the	
  date	
  of	
  publication.	
  
                                                	
  
                                                Copyright	
  ©	
  2011,	
  Sorgenfrei,	
  LLC.	
  All	
  rights	
  reserved.	
  




                                                Sorgenfrei,	
  LLC	
  
                                                320	
  Washington	
  Avenue	
  
                                                Brooklyn,	
  NY	
  	
  11205	
  
                                                Phone:	
  646-­‐875-­‐8816	
  
                                                Fax:	
  646-­‐390-­‐7547	
  



       w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 




                    3




                                                                                                                             CONTENTS	
  

                                                                                                     Executive	
  Summary	
   .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
   04	
  
                                                                                                                            Introduction	
   .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
   04	
  
                                                                                                                                     The	
  Study	
   .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
   05	
  
                                                                                                                           Methodology	
   .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
   05	
  
                                                                                                                                              Results	
   .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
   06	
  
                                                                                          Getting	
  to	
  the	
  *irst	
  page	
   .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
   07	
  
                                                        Moving	
  toward	
  the	
  head	
  of	
  the	
  class	
   .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
   08	
  
                                                                                                               Reaching	
  the	
  top	
   .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
   09	
  
                                                                                    Differences	
  across	
  brands	
   .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
   10	
  
                                                                                                                                 Conclusion	
   .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
   13	
  
                                                                                                                                      Appendix	
   .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
  .	
   14	
  
                                                                                                                                                                         	
   .	
  	
                                                                                             	
  




       w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 
	
  




                      4
                                                                               284 website builders, 20
                                                                               markets, 32 brands, 1 winner




       EXECUTIVE	
  SUMMARY	
                                                                      INTRODUCTION	
  
       This	
   study	
   examines	
   284	
   website	
   providers	
   who	
                     This	
  paper	
  is	
  the	
  third	
  in	
  a	
  series	
  commissioned	
  by	
  
       serve	
   automotive	
   dealerships	
   in	
   the	
   United	
   States.	
                Dealer.com	
   to	
   examine	
   the	
   effectiveness	
   of	
  
       Speci&ically	
   the	
   study	
   investigates	
   search	
   results	
                    automotive	
  dealer	
  website	
  builders.	
  	
  
       using	
   Google	
   for	
   an	
   automotive	
   dealership	
   from	
                    	
  
       one	
   of	
   32	
   brands	
   in	
   the	
   20	
   largest	
   metropolitan	
           All	
   three	
   studies	
   have	
   looked	
   at	
   how	
   frequently	
   a	
  
       areas	
  of	
  the	
  country.	
  	
                                                        builder's	
   clients	
   show	
   up	
   in	
   the	
   top	
   rankings	
   on	
  
       	
                                                                                          Google’s	
  search	
  engine	
  results	
  page.	
  
       The	
   study	
   focuses	
   on	
   each	
   builder’s	
   ability	
   to	
   get	
        	
  
       their	
   clients’	
   websites	
   ranked	
   among	
   the	
   4irst	
   10	
             The	
   two	
   previous	
   papers	
   highlighted	
   the	
  
       search	
   results	
   on	
   a	
   Google	
   Search	
   Engine	
   Results	
              importance	
   of	
   online	
   search	
   in	
   general	
   and	
   Google	
  
       Page	
  (SERP)	
                                                                            in	
  particular.	
  	
  
       	
                                                                                          	
  
       Two	
  companies	
  stand	
  out	
  as	
  the	
  most	
  pro2icient	
  by	
                 In	
   an	
   effort	
   to	
   make	
   this	
   document	
   more	
   succinct	
  
       far:	
  Dealer.com	
  and	
  Cobalt	
  Group.	
  	
                                         we	
  are	
  omitting	
  those	
  sections	
  here,	
  assuming	
  that	
  
       	
                                                                                          the	
   reader	
   is	
   aware	
   of	
   the	
   role	
   search	
   plays	
   in	
   the	
  
       In	
   more	
   than	
   25%	
   of	
   all	
   the	
   searches	
   we	
   conducted	
     automotive	
  retail	
  channel.	
  	
  
       Dealer.com	
  is	
  responsible	
  for	
  the	
  number	
  one	
  listed	
                  	
  
       result	
  on	
  the	
  SERP.	
  	
                                                          The	
  two	
  previous	
  reports	
  can	
  both	
  be	
  downloaded	
  
       	
                                                                                          from	
  www.sorgenfreillc.com.	
  
       This	
   could	
   be	
   attributed	
   to	
   Dealer.com’s	
   size,	
                    	
  
       however	
   looking	
   across	
   brands	
   and	
   markets	
   the	
                     	
  
       result	
  is	
  the	
  same.	
  
       	
  

                                                                                                                                                             …	
  this	
  is	
  the	
  third	
  
                                                                                                                                                             report	
  in	
  a	
  series	
  
                                                                                                                                                                   examining	
  the	
  
                                                                                                                                                            ef#icacy	
  of	
  website	
  
                                                                                                                                                             builders	
  catering	
  
                                                                                                                                                                  to	
  auto	
  dealers	
  



       w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 
	
  




                     5

                                                                            6,400 search results analyzed




       THE	
  STUDY	
  

       METHODOLOGY	
  
       The	
  two	
  previous	
  studies	
  elicited	
  valuable	
  feedback	
                    In	
   order	
   to	
   duplicate	
   users’	
   experience	
   searching	
  
       from	
   website	
   builders	
   mentioned	
   in	
   the	
   studies.	
                  Google	
   from	
   around	
   the	
   country,	
   we	
   used	
   Change	
  
       One	
   of	
   the	
   criticisms	
   of	
   the	
   methodology	
   was	
   that	
        location	
  and	
  Google’s	
  Adwords	
  targeted	
  ad	
  preview	
  
       we	
  had	
  chosen	
  the	
  automotive	
  brands	
  we	
  examined	
                     tool.	
   The	
   searches	
   took	
   place	
   during	
   the	
   last	
   two	
  
       to	
  please	
  the	
  study's	
  sponsor.	
  	
                                           weeks	
   of	
   November	
   2010	
   and	
   the	
   5irst	
   two	
   weeks	
  
       	
                                                                                         of	
  December	
  2010.	
  
       In	
   order	
   to	
   alleviate	
   those	
   concerns,	
   for	
   this	
   study	
     	
  
       we	
   decided	
   to	
   expand	
   the	
   brands	
   examined	
   from	
                Searches	
   were	
   executed	
   for	
   each	
   of	
   the	
   32	
   brands	
  
       the	
   original	
   12,	
   adding	
   an	
   additional	
   20	
   brands.	
             in	
   each	
   of	
   the	
   20	
   markets	
   by	
   entering	
   a	
   brand,	
  
       This	
   study	
   includes	
   32	
   total	
   automotive	
   brands:	
                  “dealer,”	
  and	
  a	
  city	
  (e.g.,	
  "Mazda	
  dealer	
  Nashville").	
  	
  
       Acura,	
   Audi,	
   BMW,	
   Buick,	
   Cadillac,	
   Chevrolet,	
                        	
  
       Chrysler,	
   Dodge,	
   Ford,	
   General	
   Motors,	
   Honda,	
                        As	
   in	
   prior	
   studies,	
   only	
   the	
   resulting	
   organic	
  
       Hyundai,	
   In#initi,	
   Isuzu,	
   Jaguar,	
   Jeep,	
   Kia	
   Motors,	
              listings	
   were	
   examined,	
   ignoring	
   paid	
   listings	
   to	
  
       Land	
  Rover,	
  Lexus,	
  Lincoln,	
  Mazda,	
  Mini,	
  Mercedes,	
                     ensure	
   that	
   the	
   performance	
   of	
   the	
   builders	
   was	
  
       Mercury,	
  Mitsubishi,	
  Nissan,	
  Porsche,	
  Saab,	
  Subaru,	
                       reliant	
   on	
   their	
   SEO	
   abilities	
   and	
   not	
   on	
   the	
  
       Suzuki,	
  Toyota,	
  and	
  Volkswagen.	
  	
                                             advertising	
  budgets	
  of	
  the	
  vehicle	
  manufacturers	
  or	
  
       	
                                                                                         their	
  dealers.	
  The	
  resulting	
  listings	
  included	
  dealer	
  
       As	
  in	
  the	
  previous	
  two	
  studies,	
  the	
  study	
  examines	
               websites,	
   third-­‐party	
   sites	
   and	
   vehicle	
  
       automotive	
   dealer	
   website	
   builder	
   performance	
   in	
                     manufacturer	
  (OEM)	
  sites.	
  	
  
       20	
   major	
   markets:	
   Atlanta,	
   Baltimore,	
   Boston,	
                        	
  
       Charlotte,	
   Chicago,	
   Cleveland,	
   Columbus,	
   Dallas,	
                         Although	
   Google	
   Places	
   is	
   gaining	
   momentum,	
   we	
  
       Denver,	
   Houston,	
   Los	
   Angeles,	
   Miami,	
   Nashville,	
                      excluded	
  them	
  from	
  the	
  study	
  since	
  dealers	
  have	
  to	
  
       New	
   York	
   City,	
   Philadelphia,	
   Salt	
   Lake	
   City,	
   San	
             verify	
  listings	
  which	
  is	
  beyond	
  the	
  website	
  builder’s	
  
       Diego,	
  San	
  Francisco,	
  Seattle,	
  and	
  Washington	
  D.C.	
                     control.	
  
       	
             	
           	
          	
            	
       	
                          	
  
       	
                                                                                         We	
   examined	
   6,400	
   search	
   results	
   from	
   284	
  
                                                                                                  different	
  website	
  builders.	
  	
  
                                                                                                  	
  
                                                                                                  The	
  search	
  results	
  were	
  cataloged	
  by:	
  
                                                                                                  	
  
                                                                                                  -­‐	
  Position	
  on	
  the	
  search	
  engine	
  results	
  page	
  
                                                                                                  	
  
                                                                                                  -­‐	
  Number	
  of	
  pages	
  indexed	
  per	
  site	
  
                                                                                                  	
  
                                                                                                  -­‐	
  Website	
  vendor	
  that	
  built	
  the	
  site	
  

       w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 
	
  




                    6
                                                                                             90% of clickthroughs
                                                                                             happen on the first page




                                                RESULTS	
  

                                                 Our	
  analysis	
  will	
  focus	
  on	
  three	
  areas	
  of	
  performance:	
  which	
  website	
  builder's	
  
                                                 sites	
  appear	
  most	
  frequently	
  in	
  the	
  top	
  ten	
  search	
  results	
  on	
  any	
  given	
  Google	
  
                                                 search	
  results	
  page	
  (SERP),	
  which	
  appear	
  most	
  frequently	
  in	
  the	
  top	
  <ive	
  on	
  the	
  
                                                 SERP,	
   and	
   *inally	
   which	
   builder	
   is	
   most	
   frequently	
   behind	
   the	
   number	
   one	
  
                                                 listing	
  on	
  the	
  SERP.	
  	
  
                                                 	
  
                                                 The	
   argument	
   behind	
   this	
   focus	
   is	
   as	
   follows:	
   Across	
   all	
   SERPs	
   that	
   Google	
  
                                                 serves	
   up,	
   90%	
   or	
   more	
   of	
   clickthroughs	
   go	
   to	
   the	
   6irst	
   ten	
   listed	
   sites,	
   roughly	
  
                                                 75%	
   are	
   on	
   the	
   )irst	
   )ive	
   listed	
   sites,	
   and	
   49%	
   are	
   on	
   the	
   )irst	
   result	
   in	
   the	
  
                                                 listing	
   (data	
   from	
   Search	
   Light	
   Digital).	
   In	
   other	
   words,	
   in	
   almost	
   half	
   of	
   all	
  
                                                 searches,	
  only	
  the	
  .irst	
  listed	
  result	
  gets	
  any	
  traf.ic	
  from	
  Google	
  organic	
  listings.	
  
                                                 	
  
                                                 In	
   addition	
   to	
   presenting	
   the	
   results	
   in	
   aggregated	
   form,	
   we	
   will	
   also	
   report	
  
                                                 website	
  builder	
  performance	
  by	
  automotive	
  brand	
  and	
  by	
  city.	
  We	
  present	
  the	
  
                                                 analysis	
  by	
  brand	
  as	
  a	
  way	
  to	
  account	
  for	
  the	
  role	
  of	
  overall	
  brand	
  presence	
  in	
  
                                                 SERP	
  results.	
  	
  
                                                 	
  
                                                 In	
   most	
   cases,	
   individual	
   dealers	
   decide	
   who	
   builds	
   their	
   website	
   and	
   manages	
  
                                                 their	
   Internet	
   presence.	
   We	
   wanted	
   to	
   understand	
   potential	
   differences	
   among	
  
                                                 the	
   brands	
   to	
   see	
   if	
   the	
   strength	
   of	
   presence	
   of,	
   for	
   instance,	
   a	
   BMW	
   dealer	
  
                                                 could	
   be	
   attributed	
   to	
   the	
   strength	
   of	
   the	
   brand,	
   or	
   if	
   the	
   website	
   builder	
   made	
  
             …Google	
  weighs	
  
                                                 a	
  signi'icant	
  difference.	
  	
  
           smaller	
  and	
  larger	
            	
  
            builders	
  evenly…	
                The	
   analysis	
   of	
   performance	
   by	
   city	
   is	
   an	
   effort	
   to	
   eliminate	
   bias	
   in	
   favor	
   of	
  
                                                 national	
   brands	
   like	
   Dealer.com	
   and	
   Cobalt	
   Group	
   to	
   see	
   if	
   we	
   could	
   identify	
  
                                                 local	
   website	
   builders	
   that	
   were	
   particularly	
   strong	
   in	
   a	
   given	
   geographical	
  
                                                 area.	
  	
  
                                                 	
  
                                                 Finally,	
   we	
   wanted	
   to	
   acknowledge	
   the	
   complaint	
   of	
   some	
   smaller	
   website	
  
                                                 builders	
   that	
   larger	
   builders	
   have	
   an	
   unfair	
   advantage	
   in	
   our	
   study,	
   since	
   (with	
  
                                                 more	
  clients)	
  those	
  larger	
  builders	
  are	
  more	
  likely	
  to	
  rank	
  better.	
  	
  
                                                 	
  
                                                 It	
  is	
  impossible	
  for	
  us	
  to	
  collect	
  data	
  on	
  the	
  number	
  of	
  clients	
  for	
  each	
  of	
  284	
  
                                                 different	
  builders	
  in	
  order	
  to	
  calculate	
  a	
  ratio	
  score	
  for	
  top	
  search	
  placements	
  
                                                 to	
   total	
   number	
   of	
   clients.	
   However,	
   a	
   smaller	
   builder	
   could	
   challenge	
   the	
  
                                                 larger	
   builders	
   to	
   a	
   ratio	
   contest,	
   and	
   we	
   encourage	
   them	
   to	
   do	
   so.	
   The	
   more	
  
                                                 information	
  dealers	
  have	
  when	
  making	
  a	
  provider	
  choice,	
  the	
  better.	
  


       w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 
	
  	
  	
  




                              7




                                                             GETTING	
  TO	
  THE	
  FIRST	
  PAGE	
  
                                                             We	
   have	
   looked	
   at	
   6,400	
   SERP	
   listings	
   across	
   20	
   markets	
   and	
   32	
   brands.	
   In	
  
                                                             5,973	
   (93.3%)	
   of	
   the	
   listings	
   examined,	
   we	
   were	
   able	
   to	
   identify	
   the	
   website	
  
                                                             builder	
   responsible	
   for	
   the	
   site.	
   For	
   the	
   remaining	
   6.7%,	
   we	
   could	
   not	
  
                                                             determine	
  the	
  vender	
  that	
  had	
  built	
  the	
  site	
  for	
  the	
  dealer;	
  these	
  listings	
  have	
  
                                                             been	
  excluded	
  from	
  the	
  analysis	
  to	
  avoid	
  omission	
  errors.	
  
                                                             	
  
                                                             As	
   in	
   previous	
   studies,	
   Dealer.com	
   emerges	
   as	
   the	
   most	
   pro7icient	
   website	
  
                       Out	
  of	
  6,400	
  search	
        builder	
  out	
  of	
  a	
  total	
  of	
  284	
  examined	
  in	
  terms	
  of	
  getting	
  the	
  largest	
  number	
  of	
  
                   results	
  we	
  were	
  able	
  to	
     placements	
   on	
   the	
   -irst	
   SERP	
   for	
   their	
   clients.	
   Number	
   two	
   is	
   Cobalt	
   Group,	
  
                       identify	
  the	
  builder	
          followed	
   by	
   three	
   aggregators,	
   Cars.com,	
   Source	
   Interlink	
   Media,	
   and	
  
                               behind	
  93.3%	
             Edmunds.com.	
   Dealer.com	
   was	
   identi3ied	
   as	
   the	
   builder	
   for	
   1,066	
   (17.8%)	
   of	
  
                                                      	
     the	
   identi(ied	
   listings;	
   770	
   sites	
   (12.9%)	
   were	
   built	
   by	
   Cobalt	
   Group,	
   and	
  
                                                             Cars.com	
  was	
  responsible	
  for	
  478	
  sites	
  (8.0%).	
  


                                                                     Top	
  10	
  Placements	
  	
                                    	
  Count	
                                	
  Share	
  
                                                                     	
  Dealer.com	
  	
                                                 	
  1,066	
  	
                          17.8%	
  
                                                                     	
  Cobalt	
  Group	
  	
                                                 	
  770	
  	
                       12.9%	
  
                                                                     	
  Cars.com	
  	
                                                        	
  478	
  	
                          8.0%	
  
                                                                     	
  Source	
  Interlink	
  Media	
  	
                                    	
  279	
  	
                          4.7%	
  
                                                                     	
  Edmunds.com	
  	
                                                     	
  277	
  	
                          4.6%	
  
                                                                     	
  AutoTrader.com	
  	
                                                  	
  237	
  	
                          4.0%	
  
                                                                     	
  Reynolds	
  Web	
  Solu.ons	
  	
                                     	
  147	
  	
                          2.5%	
  
                                                                     	
  TK	
  Carsites	
  	
                                                  	
  147	
  	
                          2.5%	
  
                                                                     	
  BZ	
  Results	
  	
                                                   	
  130	
  	
                          2.2%	
  
                                                                     	
  DealerSkins	
  	
                                                     	
  128	
  	
                          2.1%	
  
                                                              	
  




               w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 
	
  	
  	
  




                            8




                                                         MOVING	
  TOWARD	
  THE	
  HEAD	
  OF	
  THE	
  CLASS	
  
                                                         While	
   appearing	
   on	
   the	
   .irst	
   SERP	
   is	
   important,	
   the	
   closer	
   you	
   are	
   to	
   the	
   top	
   of	
  
                                                         the	
   listings	
   the	
   higher	
   the	
   chance	
   a	
   listing	
   will	
   result	
   in	
   a	
   click.	
   	
   Given	
   that	
   75%	
  
                                                         of	
   clicks	
   are	
   on	
   one	
   of	
   the	
   /irst	
   /ive	
   listed	
   results,	
   the	
   top	
   half	
   of	
   the	
   page	
   is	
  
                                                         prime	
  real	
  estate	
  for	
  an	
  automotive	
  dealer.	
  
                                                         	
  
                                                         Of	
   3,200	
   listings	
   in	
   the	
   top	
   -ive,	
   we	
   were	
   able	
   to	
   identify	
   the	
   builder	
   behind	
  
                                                         3,029	
   sites	
   (94.7%).	
   Here	
   again,	
   Dealer.com	
   and	
   Cobalt	
   Group	
   come	
   out	
   as	
  
                                                         number	
  one	
  and	
  two,	
  respectively,	
  with	
  656	
  (21.7%)	
  and	
  441	
  (14.6%)	
  results.	
  
                                                         Cars.com,	
  Edmunds.com,	
  and	
  BZ	
  Results	
  round	
  out	
  the	
  top	
  0ive.	
  	
  
                                                         	
  
                                                         Of	
   note,	
   as	
   a	
   smaller	
   builder	
   (although	
   part	
   of	
   ADP),	
   BZ	
   Results	
   proves	
   that	
  
                                                         with	
   well-­‐designed	
   sites	
   and	
   solid	
   SEO,	
   even	
   the	
   smaller	
   players	
   can	
   produce	
  
                                                         sites	
  that	
  rank	
  near	
  the	
  top	
  of	
  Google's	
  SERP.	
  
                                                         	
  


                                                                  Top	
  5	
  Placements	
  	
                                                   Count	
                                            Share	
  
                                                                  	
  Dealer.com	
  	
                                                            	
  656	
  	
                                     21.7%	
  
                                                                  	
  Cobalt	
  Group	
  	
                                                       	
  441	
  	
                                     14.6%	
  
                                                                  	
  Cars.com	
  	
                                                              	
  295	
  	
                                      9.7%	
  
                                                                  	
  Edmunds.com	
  	
                                                                	
  98	
  	
                                  3.2%	
  
                                                                  	
  BZ	
  Results	
  	
                                                              	
  90	
  	
                                  3.0%	
  
                                                                  	
  Source	
  Interlink	
  Media	
  	
                                               	
  83	
  	
                                  2.7%	
  
                                                                  	
  Reynolds	
  Web	
  Solu.ons	
  	
                                                	
  80	
  	
                                  2.6%	
  
                                                                  	
  AutoTrader.com	
  	
                                                             	
  79	
  	
                                  2.6%	
  
                                                                  	
  Motorwebs	
  	
                                                                  	
  74	
  	
                                  2.4%	
  
                                                                  	
  DealerSkins	
  	
                                                                	
  71	
  	
                                  2.3%	
  
                                                           	
  
                   Dealer.com,	
  Cobalt	
  
                           Group	
  and	
  
                        Cars.com	
  are	
  
                   consistently	
  in	
  the	
  
                                    top	
  3	
  




               w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 
	
  	
  	
  




                                  9




               REACHING	
  THE	
  TOP	
  
               As	
  49%	
  of	
  all	
  searches	
  lead	
  to	
  a	
  consumer	
  clicking	
  on	
  the	
  7irst	
  listed	
  result,	
  getting	
  that	
  coveted	
  top	
  spot	
  
               could	
  mean	
  thousands,	
  if	
  not	
  hundreds	
  of	
  thousands,	
  of	
  dollars	
  revenue	
  difference	
  to	
  a	
  dealer.	
  
               	
  
               Dealer.com	
   cements	
   its	
   status	
   as	
   the	
   most	
   skilled	
   builder,	
   with	
   the	
   highest	
   percentage	
   (25.8%)	
   of	
  
               identi&iable	
   sites	
   listed	
   in	
   the	
   top	
   spot.	
   Cobalt	
   Group	
   follows	
   with	
   114	
   listings	
   (18.8%)	
   in	
   the	
   top	
   spot.	
  
               Cars.com,	
  Reynolds	
  Web	
  Solutions,	
  and	
  TK	
  Carsites	
  round	
  out	
  the	
  top	
  +ive.	
  
               	
  
               A	
   sidenote	
   for	
   the	
   website	
   builders	
   in	
   our	
   study:	
   it	
   is	
   remarkable	
   that	
   in	
   almost	
   5%	
   of	
   the	
   top	
   sites,	
   no	
  
               mention	
  of	
  the	
  builder	
  can	
  be	
  found	
  either	
  on	
  the	
  visual	
  site	
  or	
  in	
  the	
  underlying	
  code.	
  As	
  buyers	
  of	
  website	
  
               design	
  services	
  are	
  becoming	
  more	
  savvy,	
  1inding	
  the	
  best	
  builders	
  should	
  be	
  easier.	
  Website	
  builders	
  owe	
  
               it	
  to	
  themselves	
  to	
  make	
  sure	
  they	
  get	
  those	
  leads	
  organically.	
  


                       Top	
  1	
  Placements	
  	
                                                                             	
  Count	
  	
                                               	
  Share	
  	
  
                       	
  Dealer.com	
  	
                                                                                          	
  156	
  	
                                              25.8%	
  
                       	
  Cobalt	
  Group	
  	
                                                                                     	
  114	
  	
                                              18.8%	
  
                       	
  Cars.com	
  	
                                                                                                 	
  29	
  	
                                             4.8%	
  
                       	
  Reynolds	
  Web	
  Solu.ons	
  	
                                                                              	
  21	
  	
                                             3.5%	
  
                       	
  TK	
  Carsites	
  	
                                                                                           	
  18	
  	
                                             3.0%	
  
                       	
  Click	
  Mo)ve	
  	
                                                                                           	
  17	
  	
                                             2.8%	
  
                       	
  DealerSkins	
  	
                                                                                              	
  17	
  	
                                             2.8%	
  
                       	
  Search	
  Op*cs	
  	
                                                                                          	
  16	
  	
                                             2.6%	
  
                       	
  Motorwebs	
  	
                                                                                                	
  15	
  	
                                             2.5%	
  
                       	
  eCarList	
  	
                                                                                                 	
  13	
  	
                                             2.1%	
  
                	
  
               Motorwebs	
  is	
  an	
  interesting	
  case.	
  This	
  is	
  a	
  smaller	
  company	
  that	
  dominates	
  the	
  Seattle	
  market	
  (14	
  of	
  their	
  
               15	
   number	
   one	
   listings	
   come	
   from	
   the	
   Seattle	
   metropolitan	
   area)	
   and	
   because	
   they	
   utilize	
   strong	
   SEO	
  
               practices,	
  they	
  rank	
  well	
  in	
  the	
  overall	
  study.	
  	
  
               	
  
               Looking	
  across	
  the	
  20	
  metropolitan	
  areas	
  included	
  in	
  the	
  study,	
  we	
  found	
  three	
  cases	
  in	
  which	
  a	
  smaller	
  
               builder	
   dominated	
   the	
   number	
   one	
   SERP	
   listings:	
   Search	
   Optics	
   in	
   San	
   Diego,	
   eCarList	
   in	
   Dallas,	
   and	
  
               Motorwebs	
   in	
   Seattle.	
   This	
   data	
   illustrates	
   the	
   fact	
   that	
   it	
   isn’t	
   the	
   size	
   of	
   a	
   company	
   that	
   determines	
   its	
  
               ability	
  to	
  achieve	
  top	
  results,	
  but	
  the	
  implementation	
  of	
  ef'icient	
  and	
  intelligent	
  SEO	
  practices.	
  




               w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 
	
  	
  	
  




                            10




               DIFFERENCES	
  ACROSS	
                                            Top	
  10	
  Rank	
  	
                       1	
                               2	
                       3	
  
               BRANDS	
                                                           Acura	
                         Dealer.com	
                   Click	
  Mo)ve	
           Edmunds.com	
  
               With	
   the	
   proliferation	
   of	
                            Audi	
                          Dealer.com	
                              Audi	
              Cars.com	
  
               website	
   builders	
   across	
   a	
                            BMW	
                           Dealer.com	
                         Cars.com	
            Cobalt	
  Group	
  
               range	
   of	
   dealerships	
   within	
                          Buick	
                       Cobalt	
  Group	
                 Dealer.com	
                  Cars.com	
  
               any	
  given	
  brand	
  we	
  wanted	
  to	
                      Cadillac	
                    Cobalt	
  Group	
                 Dealer.com	
                  Cars.com	
  
               establish	
   to	
   what	
   extent	
   the	
                     Chevrolet	
                   Cobalt	
  Group	
                 Dealer.com	
                Motorwebs	
  
               brand	
  was	
  responsible	
  for	
  SEO	
                        Chrysler	
                      Dealer.com	
                         Cars.com	
         Source	
  Interlink	
  
               performance	
   and	
   if	
   we	
   could	
                      Dodge	
                         Dealer.com	
                         Cars.com	
                        ADP	
  
               isolate	
  the	
  builder's	
  effect.	
  	
  
                                                                                  Ford	
                          Dealer.com	
                  Dealer	
  Direct	
             TK	
  Carsites	
  
               	
  
                                                                                  GM	
                          Cobalt	
  Group	
                      Cars.com	
             Dealer.com	
  
               We	
   looked	
   at	
   all	
   32	
   brands	
   in	
  
               all	
  20	
  markets	
  and	
  found	
  that,	
                    Honda	
                         Dealer.com	
                         Izmocars	
              TK	
  Carsites	
  
               while	
  there	
  is	
  a	
  fair	
  amount	
  of	
                Hyundai	
                       Dealer.com	
                  Cobalt	
  Group	
               Cars.com	
  
               variance	
   deeper	
   in	
   the	
                               Infini%	
                        Dealer.com	
                         Cars.com	
           Edmunds.com	
  
               rankings,	
   Dealer.com	
   and	
                                 Isuzu	
                     Source	
  Interlink	
                    Cars.com	
         AutoTrader.com	
  
               Cobalt	
   Group	
   are	
   the	
   most	
                        Jaguar	
                        Dealer.com	
                         Cars.com	
         Source	
  Interlink	
  
               frequently	
   listed	
   builders	
   by	
                        Jeep	
                          Dealer.com	
                         Cars.com	
                        ADP	
  
               far	
  across	
  all	
  32	
  brands.	
                            Kia	
  Motors	
               Cobalt	
  Group	
                 Dealer.com	
                  Cars.com	
  
                                                                                  Land	
  Rover	
                 Dealer.com	
                         Cars.com	
         AutoTrader.com	
  
                                                                                  Lexus	
                       Cobalt	
  Group	
                      Cars.com	
         Source	
  Interlink	
  
                                                                                  Lincoln	
                       Dealer.com	
                         Cars.com	
            Dealer	
  Direct	
  
                                                                                  Mazda	
                         Dealer.com	
                    DealerSkins	
                 Cars.com	
  
                                                                                  Mercedes	
                      Dealer.com	
                         Cars.com	
              Motortrak	
  
                                                                                  Mercury	
                     Dealer	
  Direct	
                Dealer.com	
                  Cars.com	
  
                                                                                  Mini	
                        Cobalt	
  Group	
              Edmunds.com	
                    Cars.com	
  
                                                                                  Mitsubishi	
                    Dealer.com	
            Source	
  Interlink	
                 Cars.com	
  
                                                                                  Nissan	
                        Dealer.com	
                  Cobalt	
  Group	
               Cars.com	
  
                                                                                  Porsche	
                       Dealer.com	
          The	
  Gary	
  Stock	
  Co.	
                Porsche	
  
                                                                                  Saab	
                        Cobalt	
  Group	
         Source	
  Interlink	
                 Cars.com	
  
                                                                                  Subaru	
                        Dealer.com	
                         Cars.com	
           Edmunds.com	
  
                                                                                  Suzuki	
                                  PSN	
                      Cars.com	
                     Suzuki	
  
                                                                                  Toyota	
                        Dealer.com	
                   gsMarke(ng	
                   Reynolds	
  
                                                                                  Volkswagen	
                  Cobalt	
  Group	
                 Dealer.com	
                  Cars.com	
  
                                                                           	
  




               w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 
	
  	
  	
  




                           11




               Cobalt	
  Group	
  clearly	
  owns	
  the	
                    Top	
  5	
  Rank	
                       1	
                    2	
                              3	
  
               General	
  Motors	
  brands	
  and	
  all	
                    Acura	
                    Dealer.com	
           Click	
  Mo)ve	
               (3)	
  Cars.com	
  
               the	
   websites	
   for	
   Buick,	
                          Audi	
                     Dealer.com	
                     Audi	
                      Cars.com	
  
               Cadillac,	
   Chevrolet,	
   and	
   Saab,	
  
                                                                              BMW	
                      Dealer.com	
          Cobalt	
  Group	
                      Cars.com	
  
               although	
   Dealer.com	
   ties	
   with	
  
                                                                              Buick	
                  Cobalt	
  Group	
            Cars.com	
           (2)	
  Dealer.com	
  
               Cobalt	
   in	
   terms	
   of	
   top-­‐ranked	
  
               listings	
   in	
   two	
   of	
   those	
   four	
            Cadillac	
               Cobalt	
  Group	
         Dealer.com	
                         Cars.com	
  
               brands	
  (Chevrolet	
  and	
  Saab).	
                        Chevrolet	
              Cobalt	
  Group	
         Dealer.com	
                   Motorwebs	
  
               	
                                                             Chrysler	
                 Dealer.com	
               Cars.com	
                   BZ	
  Results	
  
                                                                              Dodge	
                    Dealer.com	
               Cars.com	
                             ADP	
  
                                                                              Ford	
                     Dealer.com	
          Dealer	
  Direct	
               DealerSkins	
  
                                                                              GM	
                     Cobalt	
  Group	
         Dealer.com	
                    BZ	
  Results	
  
                                                                              Honda	
                    Dealer.com	
              eBizAutos	
                        Izmocars	
  
                                                                              Hyundai	
                  Dealer.com	
          Cobalt	
  Group	
                      Reynolds	
  
                                                                              Infini%	
                   Dealer.com	
               Cars.com	
               Edmunds.com	
  
                                                                              Isuzu	
                Source	
  Interlink	
          Cars.com	
         AutoTrader.com	
  
                                                                              Jaguar	
                   Dealer.com	
               Cars.com	
         AutoTrader.com	
  
                                                                              Jeep	
                     Dealer.com	
               Cars.com	
                   BZ	
  Results	
  
                                                                              Kia	
  Motors	
          Cobalt	
  Group	
         Dealer.com	
                         Cars.com	
  
                                                                              Land	
  Rover	
            Dealer.com	
               Cars.com	
         AutoTrader.com	
  
                                                                              Lexus	
                  Cobalt	
  Group	
            Cars.com	
               Edmunds.com	
  
                                                                              Lincoln	
                    Cars.com	
            Dealer.com	
                 Dealer	
  Direct	
  
                                                                              Mazda	
                    Dealer.com	
               Cars.com	
           (2)	
  DealerSkins	
  
                                                                              Mercedes	
                 Dealer.com	
               Cars.com	
                   Motortrak	
  
                                                                              Mercury	
                    Cars.com	
          Dealer	
  Direct	
        (2)	
  Dealer.com	
  
                                                                              Mini	
                   Cobalt	
  Group	
            Cars.com	
        (2)	
  Edmunds.com	
  
                                                                              Mitsubishi	
               Dealer.com	
               Cars.com	
                Cobalt	
  Group	
  
                                                                              Nissan	
                   Dealer.com	
          Cobalt	
  Group	
                      Reynolds	
  
                                                                              Porsche	
                  Dealer.com	
                Porsche	
        The	
  Gary	
  Stock	
  Co	
  
                                                                              Saab	
                   Cobalt	
  Group	
            Cars.com	
               Edmunds.com	
  
                                                                              Subaru	
                   Dealer.com	
               Cars.com	
                  DealerSkins	
  
                                                                              Suzuki	
                             PSN	
            Cars.com	
                  Dealer.com	
  
                                                                              Toyota	
                   Dealer.com	
           gsMarke(ng	
                   (2)	
  Reynolds	
  
                                                                              Volkswagen	
             Cobalt	
  Group	
         Dealer.com	
                         Cars.com	
  
                                                                       	
  



               w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 
	
  	
  	
  




                            12




               Because	
   of	
   the	
   limited	
   slots	
   of	
                    Top	
  1	
  Rank	
                    1	
                       2	
                              3	
  
               number	
   one	
   placements	
   by	
                                   Acura	
                 Click	
  Mo)ve	
             Dealer.com	
            (3)	
  TK	
  Carsites	
  
               brand	
  (20	
  possibilities)	
  and	
  the	
                           Audi	
                   Dealer.com	
   Americaneagle.com	
                                  Audi	
  
               large	
  number	
  of	
  builders	
  (284),	
                            BMW	
                    Dealer.com	
           Cobalt	
  Group	
                            ADP	
  
               there	
  were	
  a	
  fair	
  number	
  of	
  ties	
  
                                                                                        Buick	
                Cobalt	
  Group	
             Dealer.com	
                      Cars.com	
  
               in	
   the	
   top	
   categories.	
   As	
   an	
  
                                                                                        Cadillac	
             Cobalt	
  Group	
             Dealer.com	
                    BZ	
  Results	
  
               example	
   for	
   BMW,	
   9	
   different	
  
               builders	
  tie	
  for	
  third	
  place.	
  	
                          Chevrolet	
            Cobalt	
  Group	
      (1)	
  Dealer.com	
                            ADP	
  
               	
                                                                       Chrysler	
               Dealer.com	
                        ADP	
       (2)	
  Auto	
  Fusion	
  
               After	
   Dealer.com	
   (number	
   1	
                                 Dodge	
                  Dealer.com	
              Auto	
  Fusion	
             (2)	
  Cars.com	
  
               with	
  7	
  listings)	
  or	
  Cobalt	
  Group	
                        Ford	
                   Dealer.com	
           Dealer	
  Direct	
       (2)	
  DealerSkins	
  
               (number	
   2	
   with	
   3	
   listings),	
   the	
                    GM	
                   Cobalt	
  Group	
             Dealer.com	
      All	
  Auto	
  Network	
  
               next	
   9	
   website	
   builders	
   who	
                            Honda	
                  Dealer.com	
        AutoOne	
  Media	
                  Cap$velead	
  
               have	
   built	
   sites	
   for	
   BMW	
                               Hyundai	
              Cobalt	
  Group	
      (1)	
  Dealer.com	
                      Izmocars	
  
               (measured	
   on	
   a	
   national	
   scale)	
                         Infini%	
                 Dealer.com	
                 eBizAutos	
      Jazel	
  Automo,ve	
  
               are	
  even	
  in	
  terms	
  of	
  their	
  ability	
                   Isuzu	
                     Cars.com	
       Source	
  Interlink	
      AutoTrader.com	
  
               to	
   get	
   a	
   site	
   ranked	
   in	
   the	
   top	
            Jaguar	
                 Dealer.com	
                DealerSkins	
             Cobalt	
  Group	
  
               spot	
  on	
  Google	
  SERPs.	
  	
                                     Jeep	
                   Dealer.com	
                        ADP	
       (2)	
  Auto	
  Fusion	
  
               	
  
                                                                                        Kia	
  Motors	
          Dealer.com	
           Cobalt	
  Group	
                   TK	
  Carsites	
  
               Numbers	
  in	
  (	
  )	
  indicate	
  a	
  tie.	
  
                                                                                        Land	
  Rover	
          Dealer.com	
       AutoTrader.com	
                    (2)	
  Cars.com	
  
               	
  
                                                                                        Lexus	
                Cobalt	
  Group	
                eCarList	
               Dealer.com	
  
                                                                                        Lincoln	
              Dealer	
  Direct	
            Dealer.com	
               (2)	
  Reynolds	
  
                                                                                        Mazda	
                  Dealer.com	
         (1)	
  DealerSkins	
            Search	
  Op*cs	
  
                                                                                        Mercedes	
               Dealer.com	
                 eBizAutos	
             (2)	
  Motortrak	
  
                                                                                        Mercury	
              Dealer	
  Direct	
              Cars.com	
               (2)	
  Reynolds	
  
                                                                                        Mini	
                 Cobalt	
  Group	
               Cars.com	
                              NA	
  
                                                                                        Mitsubishi	
             Dealer.com	
           Cobalt	
  Group	
                      Cars.com	
  
                                                                                        Nissan	
                 Dealer.com	
           Cobalt	
  Group	
     (2)	
  Reynolds	
  Web	
  
                                                                                        Porsche	
                Dealer.com	
                   Porsche	
   The	
  Gary	
  Stock	
  Co	
  
                                                                                        Saab	
                 Cobalt	
  Group	
      (1)	
  Dealer.com	
                      Cars.com	
  
                                                                                        Subaru	
                 Dealer.com	
       AutoLotManager	
   (2)	
  AutoOne	
  Media	
  
                                                                                        Suzuki	
                           PSN	
               Cars.com	
               (2)	
  Reynolds	
  
                                                                                        Toyota	
                 Dealer.com	
            gsMarke(ng	
                          Reynolds	
  
                                                                                        Volkswagen	
           Cobalt	
  Group	
             Dealer.com	
                Auto	
  Fusion	
  
                                                                                 	
  



               w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 




                   13
                                                                                     Dealer.com is the clear
                                                                                     winner when it comes to
                                                                                     getting their clients ranked




       CONCLUSION	
  
       Automotive	
  consumers	
  researching	
  dealers	
  online	
  are	
  inundated	
  with	
  search	
  results	
  from	
  manufacturers,	
  
       dealers,	
   third-­‐party	
   aggregators,	
   and	
   lead-­‐generation	
   companies	
   across	
   organic	
   and	
   paid	
   search	
   results.	
  
       They	
  have	
  become	
  accustomed	
  to	
  the	
  “noise”	
  generated	
  on	
  search	
  engine	
  results	
  pages.	
  	
  
       	
  
       Data	
  from	
  the	
  dominant	
  player	
  in	
  the	
  search-­‐engine	
  space,	
  Google,	
  proves	
  that	
  landing	
  on	
  the	
  3irst	
  page	
  of	
  
       search	
  results	
  is	
  vital	
  to	
  drive	
  organic	
  traf2ic	
  to	
  a	
  site.	
  Being	
  on	
  the	
  ,irst	
  page	
  is	
  akin	
  to	
  showing	
  up	
  to	
  the	
  
       game.	
  If	
  you	
  want	
  to	
  be	
  competitive,	
  your	
  results	
  need	
  to	
  be	
  among	
  the	
  top	
  :ive	
  on	
  the	
  page	
  and	
  if	
  you	
  want	
  
       to	
  win,	
  showing	
  up	
  in	
  the	
  .irst	
  spot	
  on	
  an	
  SERP	
  is	
  paramount.	
  	
  
       	
  
       This	
  study	
  demonstrates	
  that	
  Dealer.com	
  and	
  Cobalt	
  consistently	
  deliver	
  results	
  for	
  their	
  clients.	
  Both	
  are	
  
       large	
   organizations	
   with	
   intelligent	
   programmers	
   who	
   optimize	
   their	
   sites	
   to	
   work	
   well	
   with	
   search	
  
       engines.	
   With	
   that	
   said,	
   this	
   study	
   also	
   showed	
   that	
   some	
   smaller	
   companies	
   have	
   'igured	
   out	
   how	
   to	
  
       compete	
   with	
   these	
   large	
   providers.	
   Search	
   Optics	
   in	
   San	
   Diego,	
   eCarList	
   in	
   Dallas,	
   and	
   Motorwebs	
   in	
  
       Seattle	
  have	
  )igured	
  out	
  how	
  to	
  deliver	
  top	
  listings	
  for	
  their	
  clients	
  in	
  their	
  distinct	
  markets,	
  proving	
  that	
  it	
  
       isn’t	
  simply	
  the	
  size	
  of	
  a	
  provider	
  that	
  brings	
  top	
  results.	
  
       	
  
       But	
  there	
  can	
  only	
  be	
  one	
  overall	
  winner,	
  and	
  that	
  award	
  goes	
  to	
  Dealer.com.	
  They	
  deliver	
  more	
  results	
  for	
  
       their	
  clients	
  on	
  the	
  ,irst	
  SERP,	
  more	
  in	
  the	
  top	
  ,ive	
  spots,	
  and	
  most	
  importantly,	
  the	
  most	
  in	
  the	
  coveted	
  top	
  
       spot.	
  Across	
  32	
  brands,	
  in	
  20	
  markets	
  and	
  competing	
  against	
  283	
  other	
  website	
  providers,	
  Dealer.com	
  is	
  
       consistently	
  the	
  builder	
  behind	
  the	
  number	
  one	
  search	
  results	
  listed	
  on	
  Google.	
  




       w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 
	
  




                  14




       APPENDIX	
  

       GOOGLE	
  SERP	
  




       w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 
	
  




                  15




       APPENDIX	
  

       BUILDERS	
  IN	
  STUDY	
  
         1969	
  Communications	
                       Automotive	
  Internet	
  Media	
     Chrome	
  Systems	
  
         4Dee	
                                         Automotive	
  Microsites	
            Chrysler	
  	
  
         4Guys	
  Interactive	
                         AutoOne	
  Media	
                    Classic	
  Auto	
  Group	
  
         4MoreHits.com	
                                AutoRevo	
                            Cleveland	
  Car	
  Dealers	
  
         About.com	
                                    Autoshops	
  Solutions	
  Inc	
       Cleveland	
  Lincoln	
  Dealers	
  
         Ace	
  Design	
  Studios	
                     AutoTrader.com	
                      Cleveland.com	
  
         Acura	
                                        Autotropolis.com	
                    Click	
  Motive	
  
         ADP	
                                          AutoWeb	
  Solutions	
                Cobalt	
  Group	
  
         Adsmith	
                                      azlDesign	
                           collectivemedia.net	
  
         Advameg	
                                      Barrier	
  Motors	
                   Commercial	
  Web	
  Services	
  
         Advanced	
  Dealer	
  Systems	
                Blogger.com	
                         CosmicHat	
  
         Alameda	
  County	
  Auction	
                 BMW	
                                 Cox	
  Media	
  
         All	
  Auto	
  Network	
                       Boston	
  webdesign-­‐SEO	
           Dailymotion	
  
         Americaneagle.com	
                            Boston.com	
                          Darkstar	
  Design	
  
         Amoka	
  International	
                       Boulevards	
                          Davis	
  Automotive	
  Group	
  
         Amura	
  Marketing	
                           Bowery	
  Presents	
                  Dburns	
  Design	
  
         Technologies	
                                 Buick	
                               Dealer	
  Active	
  
         Aol	
                                          Bullseye	
  Marketing	
  LLC	
        Dealer	
  Apex	
  
         Apogeeinvent	
                                 Business	
  Finder	
                  Dealer	
  Connexion	
  
         Asbury	
  Automotive	
  Group	
                BZ	
  Results	
                       Dealer	
  Direct	
  
         AT&T	
                                         Cadillac	
                            Dealer	
  E-­‐Process	
  
         Attilanet	
                                    California	
  Web	
  Site	
           Dealer	
  Finder	
  
         Audi	
                                         Development	
  Company	
              Dealer	
  HD	
  
         Auto	
  Dealer	
                               Camrod	
  Motorsports	
               Dealer	
  Impact	
  Systems	
  
         Auto	
  Fusion	
                               Captivelead.com	
                     Dealer	
  Interactive	
  
         Auto	
  Parts	
  Fair	
                        Car	
  Dealer	
  Sale	
               Dealer	
  Peak	
  
         Auto	
  Sales	
  Web	
                         Car	
  Research	
  XRM	
              Dealer	
  Specialties	
  
         Auto	
  Trader	
                               Carbase.com	
                         Dealer	
  Websites	
  
         Auto	
  Web	
  Solutions	
                     Cars.com	
                            Dealer.com	
  
         Autobahn	
  MotorCar	
  Group	
                Cars.net	
                            Dealer123.com	
  
         Autobase.com	
                                 CarsDirect.com	
                      DealerBytes	
  
         AutoConversion	
                               CarTHINK	
                            Dealerconnection.com	
  
         Autodata	
                                     Cascade	
  Auto	
  Group	
            DealerDNA	
  
         Autofusion	
                                   Central	
  Tech	
  Solutions	
        DealerFire	
  
         AutoLotManager.com	
                           Chris	
  Pearson	
                    Dealermade	
  


       w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 
	
  




                  16




       APPENDIX	
  

       BUILDERS	
  IN	
  STUDY	
  

         DealerOn	
                                     Gravacars.com	
                           Liquid	
  Motors	
  
         DealerPeak	
                                   gsMarketing	
                             Local.com	
  
         DealerRater.com	
                              Hearts	
  Communications	
                LotPro.com	
  
         Dealerserve.com	
                              HelloMetro	
                              Low	
  Book	
  Sales	
  
         DealerShift	
                                  High	
  Gear	
  Media	
                   LTTF.com	
  
         DealerSkins	
                                  Hilco	
  Enterprises	
                    Lunar	
  Pages	
  
         DealerSpecialties	
                            Honda	
                                   MAB	
  Advertising	
  
         DealersWebsites.com	
                          Hubpages	
                                Manhattan	
  Auto	
  mobile	
  
         DealerTown	
                                   Hyundai	
  	
                             Manning	
  Automotive	
  Marketing	
  
         DealerTrend.com	
                              Inaco	
  	
                               Manta	
  Media	
  
         DealerWebsites.com	
                           inet101	
                                 Marcsoft	
  Computing.	
  LLC	
  
         Dealix	
                                       In#initi	
                                Marigold	
  Ltd.	
  
         DEX	
                                          Innovative	
  Internet	
  Solution	
      Maryland	
  Web	
  Design	
  Corporation	
  
         DMI	
  Dealerzoom	
                            Insider	
  Pages	
                        Mazda	
  
         Dodge	
                                        Interactive	
  Data	
  Managed	
          MDDS	
  
         Dominion	
  Enterprises	
                      Solutions	
                               Media	
  News	
  Group	
  
         DoubleClick.com	
                              Internet	
  Brands	
                      Media	
  Web	
  Source	
  
         Dougs.com	
                                    Internet	
  Broadcasting	
  System	
      Mediarevo	
  
         Driving	
  Force	
                             Isuzu	
                                   Mercedes-­‐Benz	
  
         eBDC	
  solutions	
                            itsGURU	
                                 Merchantcircle.com	
  
         eBizAutos	
                                    Izmocars	
                                Metro	
  Scion	
  
         eCarList	
                                     Jaguar	
                                  Microsoft	
  	
  
         eCustomizing	
                                 Jazel	
  Auto	
  Dealer	
  Websites	
     Millernet	
  Web	
  Solutions	
  
         Edmunds.com	
                                  Jelsoft	
  Enterprises	
                  Milonic	
  Solutions	
  
         EHG	
  Media	
                                 JP	
  Automotive	
  Marketing	
           Mitsubishi	
  
         Enidus	
                                       JSWCRM	
                                  Mixed	
  Media	
  	
  
         eVox	
  Productions	
                          Keema	
                                   MJMI	
  
         Experts	
  on	
  IT	
                          Kia	
  Motors	
                           Motortrak	
  
         Flique	
  Creative	
                           LAD	
  Marketing	
                        Motorwebs	
  
         Ford	
                                         Land	
  Rover	
                           MP	
  Productions	
  
         FusionZone	
  Automotive	
                     LCPA	
                                    National	
  Trust	
  for	
  Historic	
  
         GIQ	
  Web	
  Design	
                         Lee	
  Enterprises	
                      Preservation	
  
         GM	
                                           Lexus	
                                   Network	
  Solutions	
  
         Good	
  Works	
  Media	
                       LHM	
  Advertising	
                      Nexteppe	
  
         Gotham	
  Dream	
  Cars	
                      Lincoln	
                                 Nissan	
  

       w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 
	
  




                  17




       APPENDIX	
  

       BUILDERS	
  IN	
  STUDY	
  

         NJ	
  State	
  Auto	
  Auction	
               South&ire	
  Media	
                  WorldDealer	
  
         NY	
  Daily	
  News	
                          Steadman	
  Recreation	
  Inc	
       XI	
  Group	
  
         NYCwebdesign.com	
                             Subaru	
                              Yahoo	
  
         Paul	
  Miller	
  Porsche	
                    Super	
  Media	
                      Yelp	
  
         PCG	
                                          Suzuki	
                              YouTube	
  
         Pixel	
  Motion	
  Motors	
                    Texas	
  Marketing	
  Group	
         Zap$ire	
  
         Pixion	
  Web	
  Design	
                      The	
  Gary	
  Stock	
  Company	
     Zibe	
  
         pointdynamics.com	
                            The	
  New	
  York	
  Times	
         Zoom	
  Digital	
  Dealer	
  
         Porsche	
                                      The	
  Nielsen	
  Company	
  
         ProMax	
  Online	
                             The	
  San	
  Diego	
  Tribune	
  
         PSN	
                                          TheNetLab	
  
         Purecars.com	
                                 Titus-­‐will	
  
         PureDealer	
                                   TK	
  Carsites	
  
         Quancast	
                                     Top	
  Results	
  Design	
  
         Real	
  World	
  Marketing	
                   Toyota	
  
         Red	
  Jar	
  Web	
  Design	
                  Twice	
  Interactive	
  
         Reliable	
  Chevrolet	
  Richardson	
          Ukdynamo	
  
         Reynolds	
  Web	
  Solutions	
                 Utahwebsolutions.com	
  
         Saab	
                                         UTVBlog.net	
  
         SaltLakeBusinessList	
                         Variant	
  Studios	
  
         San	
  Diego	
  Tribune	
                      Vast	
  
         School	
  Loop	
                               Vector	
  Informatics	
  
         Search	
  Boston	
                             Village	
  Automotive	
  Group	
  
         Search	
  Optics	
                             VinSolutions	
  
         Semper	
  Fi	
  Web	
  Design	
                Virtual-­‐showroom.com	
  	
  
         SEO	
  Position/	
  Blamcast	
                 VirtualIMG	
  
         Seritas	
                                      Visit	
  Ford	
  
         Sewell	
                                       Warnick	
  Design	
  Group	
  
         SiteFactor	
                                   Web	
  Tech	
  Services	
  
         Site%lier	
                                    Web	
  Trends	
  
         Sitepro	
                                      WebHostingSolutions.com	
  
         Skeete	
  Digital	
                            Website	
  Jockey	
  
         Smart	
  Web	
  Concepts	
                     WebTracker	
  
         Sokal	
  Media	
  Group	
                      Wikipedia	
  
         Source	
  Interlink	
  Media	
                 WWW	
  Communication	
  

       w w w . s o r g e n f r e i l l c . c o m 	
  


	
  
 
	
  	
  	
  	
  	
  	
  




                                      18




                                                                     Sorgenfrei,	
  LLC	
  
                                                                     320	
  Washington	
  Avenue	
  
                                                                     Brooklyn,	
  NY	
  	
  11205	
  
                                                                     Phone:	
  646-­‐875-­‐8816	
  
                                                                     Fax:	
  646-­‐390-­‐7547	
  



                           w w w . s o r g e n f r e i l l c . c o m 	
  


	
  

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2011 website builder study

  • 1.   AUTOMOTIVE DEALERSHIPS WEBSITE BUILDER RANKINGS 284 BUILDERS 20 MARKETS 32 BRANDS
  • 2.   2 Sorgenfrei,   LLC   is   a   consulting,   competitive   intelligence,   and   market   research   9irm   based  in  New  York.  The  2irm’s  principals  come  from  the  automotive,  2inancial  services,   and  consumer  goods  industries  and  have  experience  in  corporate  strategy,  marketing,   market  research,  ,inance,  and  investment  banking.  Our  focus  on  client  responsiveness   and  precise  data  analysis  has  helped  us  generate  a  client  list  consisting  of  some  of  the   world’s   most   in-luential   companies,   such   as   Toyota,   Mazda,   Sony,   and   American   Express.     NOTICE   The  content  in  this  document  represents  the  current  view  of  Sorgenfrei  as  of  the  date  of  publication.  Because   Sorgenfrei  responds  continually  to  changing  market  conditions,  this  document  should  not  be  interpreted  as  a   commitment   on   the   part   of   Sorgenfrei.   Sorgenfrei   cannot   guarantee   the   accuracy   of   any   information   presented  after  the  date  of  publication.     Copyright  ©  2011,  Sorgenfrei,  LLC.  All  rights  reserved.   Sorgenfrei,  LLC   320  Washington  Avenue   Brooklyn,  NY    11205   Phone:  646-­‐875-­‐8816   Fax:  646-­‐390-­‐7547   w w w . s o r g e n f r e i l l c . c o m    
  • 3.   3 CONTENTS   Executive  Summary   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   04   Introduction   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   04   The  Study   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   05   Methodology   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   05   Results   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   06   Getting  to  the  *irst  page   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   07   Moving  toward  the  head  of  the  class   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   08   Reaching  the  top   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   09   Differences  across  brands   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   10   Conclusion   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   13   Appendix   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   14     .       w w w . s o r g e n f r e i l l c . c o m    
  • 4.     4 284 website builders, 20 markets, 32 brands, 1 winner EXECUTIVE  SUMMARY   INTRODUCTION   This   study   examines   284   website   providers   who   This  paper  is  the  third  in  a  series  commissioned  by   serve   automotive   dealerships   in   the   United   States.   Dealer.com   to   examine   the   effectiveness   of   Speci&ically   the   study   investigates   search   results   automotive  dealer  website  builders.     using   Google   for   an   automotive   dealership   from     one   of   32   brands   in   the   20   largest   metropolitan   All   three   studies   have   looked   at   how   frequently   a   areas  of  the  country.     builder's   clients   show   up   in   the   top   rankings   on     Google’s  search  engine  results  page.   The   study   focuses   on   each   builder’s   ability   to   get     their   clients’   websites   ranked   among   the   4irst   10   The   two   previous   papers   highlighted   the   search   results   on   a   Google   Search   Engine   Results   importance   of   online   search   in   general   and   Google   Page  (SERP)   in  particular.         Two  companies  stand  out  as  the  most  pro2icient  by   In   an   effort   to   make   this   document   more   succinct   far:  Dealer.com  and  Cobalt  Group.     we  are  omitting  those  sections  here,  assuming  that     the   reader   is   aware   of   the   role   search   plays   in   the   In   more   than   25%   of   all   the   searches   we   conducted   automotive  retail  channel.     Dealer.com  is  responsible  for  the  number  one  listed     result  on  the  SERP.     The  two  previous  reports  can  both  be  downloaded     from  www.sorgenfreillc.com.   This   could   be   attributed   to   Dealer.com’s   size,     however   looking   across   brands   and   markets   the     result  is  the  same.     …  this  is  the  third   report  in  a  series   examining  the   ef#icacy  of  website   builders  catering   to  auto  dealers   w w w . s o r g e n f r e i l l c . c o m    
  • 5.     5 6,400 search results analyzed THE  STUDY   METHODOLOGY   The  two  previous  studies  elicited  valuable  feedback   In   order   to   duplicate   users’   experience   searching   from   website   builders   mentioned   in   the   studies.   Google   from   around   the   country,   we   used   Change   One   of   the   criticisms   of   the   methodology   was   that   location  and  Google’s  Adwords  targeted  ad  preview   we  had  chosen  the  automotive  brands  we  examined   tool.   The   searches   took   place   during   the   last   two   to  please  the  study's  sponsor.     weeks   of   November   2010   and   the   5irst   two   weeks     of  December  2010.   In   order   to   alleviate   those   concerns,   for   this   study     we   decided   to   expand   the   brands   examined   from   Searches   were   executed   for   each   of   the   32   brands   the   original   12,   adding   an   additional   20   brands.   in   each   of   the   20   markets   by   entering   a   brand,   This   study   includes   32   total   automotive   brands:   “dealer,”  and  a  city  (e.g.,  "Mazda  dealer  Nashville").     Acura,   Audi,   BMW,   Buick,   Cadillac,   Chevrolet,     Chrysler,   Dodge,   Ford,   General   Motors,   Honda,   As   in   prior   studies,   only   the   resulting   organic   Hyundai,   In#initi,   Isuzu,   Jaguar,   Jeep,   Kia   Motors,   listings   were   examined,   ignoring   paid   listings   to   Land  Rover,  Lexus,  Lincoln,  Mazda,  Mini,  Mercedes,   ensure   that   the   performance   of   the   builders   was   Mercury,  Mitsubishi,  Nissan,  Porsche,  Saab,  Subaru,   reliant   on   their   SEO   abilities   and   not   on   the   Suzuki,  Toyota,  and  Volkswagen.     advertising  budgets  of  the  vehicle  manufacturers  or     their  dealers.  The  resulting  listings  included  dealer   As  in  the  previous  two  studies,  the  study  examines   websites,   third-­‐party   sites   and   vehicle   automotive   dealer   website   builder   performance   in   manufacturer  (OEM)  sites.     20   major   markets:   Atlanta,   Baltimore,   Boston,     Charlotte,   Chicago,   Cleveland,   Columbus,   Dallas,   Although   Google   Places   is   gaining   momentum,   we   Denver,   Houston,   Los   Angeles,   Miami,   Nashville,   excluded  them  from  the  study  since  dealers  have  to   New   York   City,   Philadelphia,   Salt   Lake   City,   San   verify  listings  which  is  beyond  the  website  builder’s   Diego,  San  Francisco,  Seattle,  and  Washington  D.C.   control.                   We   examined   6,400   search   results   from   284   different  website  builders.       The  search  results  were  cataloged  by:     -­‐  Position  on  the  search  engine  results  page     -­‐  Number  of  pages  indexed  per  site     -­‐  Website  vendor  that  built  the  site   w w w . s o r g e n f r e i l l c . c o m    
  • 6.     6 90% of clickthroughs happen on the first page RESULTS   Our  analysis  will  focus  on  three  areas  of  performance:  which  website  builder's   sites  appear  most  frequently  in  the  top  ten  search  results  on  any  given  Google   search  results  page  (SERP),  which  appear  most  frequently  in  the  top  <ive  on  the   SERP,   and   *inally   which   builder   is   most   frequently   behind   the   number   one   listing  on  the  SERP.       The   argument   behind   this   focus   is   as   follows:   Across   all   SERPs   that   Google   serves   up,   90%   or   more   of   clickthroughs   go   to   the   6irst   ten   listed   sites,   roughly   75%   are   on   the   )irst   )ive   listed   sites,   and   49%   are   on   the   )irst   result   in   the   listing   (data   from   Search   Light   Digital).   In   other   words,   in   almost   half   of   all   searches,  only  the  .irst  listed  result  gets  any  traf.ic  from  Google  organic  listings.     In   addition   to   presenting   the   results   in   aggregated   form,   we   will   also   report   website  builder  performance  by  automotive  brand  and  by  city.  We  present  the   analysis  by  brand  as  a  way  to  account  for  the  role  of  overall  brand  presence  in   SERP  results.       In   most   cases,   individual   dealers   decide   who   builds   their   website   and   manages   their   Internet   presence.   We   wanted   to   understand   potential   differences   among   the   brands   to   see   if   the   strength   of   presence   of,   for   instance,   a   BMW   dealer   could   be   attributed   to   the   strength   of   the   brand,   or   if   the   website   builder   made   …Google  weighs   a  signi'icant  difference.     smaller  and  larger     builders  evenly…   The   analysis   of   performance   by   city   is   an   effort   to   eliminate   bias   in   favor   of   national   brands   like   Dealer.com   and   Cobalt   Group   to   see   if   we   could   identify   local   website   builders   that   were   particularly   strong   in   a   given   geographical   area.       Finally,   we   wanted   to   acknowledge   the   complaint   of   some   smaller   website   builders   that   larger   builders   have   an   unfair   advantage   in   our   study,   since   (with   more  clients)  those  larger  builders  are  more  likely  to  rank  better.       It  is  impossible  for  us  to  collect  data  on  the  number  of  clients  for  each  of  284   different  builders  in  order  to  calculate  a  ratio  score  for  top  search  placements   to   total   number   of   clients.   However,   a   smaller   builder   could   challenge   the   larger   builders   to   a   ratio   contest,   and   we   encourage   them   to   do   so.   The   more   information  dealers  have  when  making  a  provider  choice,  the  better.   w w w . s o r g e n f r e i l l c . c o m    
  • 7.         7 GETTING  TO  THE  FIRST  PAGE   We   have   looked   at   6,400   SERP   listings   across   20   markets   and   32   brands.   In   5,973   (93.3%)   of   the   listings   examined,   we   were   able   to   identify   the   website   builder   responsible   for   the   site.   For   the   remaining   6.7%,   we   could   not   determine  the  vender  that  had  built  the  site  for  the  dealer;  these  listings  have   been  excluded  from  the  analysis  to  avoid  omission  errors.     As   in   previous   studies,   Dealer.com   emerges   as   the   most   pro7icient   website   Out  of  6,400  search   builder  out  of  a  total  of  284  examined  in  terms  of  getting  the  largest  number  of   results  we  were  able  to   placements   on   the   -irst   SERP   for   their   clients.   Number   two   is   Cobalt   Group,   identify  the  builder   followed   by   three   aggregators,   Cars.com,   Source   Interlink   Media,   and   behind  93.3%   Edmunds.com.   Dealer.com   was   identi3ied   as   the   builder   for   1,066   (17.8%)   of     the   identi(ied   listings;   770   sites   (12.9%)   were   built   by   Cobalt   Group,   and   Cars.com  was  responsible  for  478  sites  (8.0%).   Top  10  Placements      Count    Share    Dealer.com      1,066     17.8%    Cobalt  Group      770     12.9%    Cars.com      478     8.0%    Source  Interlink  Media      279     4.7%    Edmunds.com      277     4.6%    AutoTrader.com      237     4.0%    Reynolds  Web  Solu.ons      147     2.5%    TK  Carsites      147     2.5%    BZ  Results      130     2.2%    DealerSkins      128     2.1%     w w w . s o r g e n f r e i l l c . c o m    
  • 8.         8 MOVING  TOWARD  THE  HEAD  OF  THE  CLASS   While   appearing   on   the   .irst   SERP   is   important,   the   closer   you   are   to   the   top   of   the   listings   the   higher   the   chance   a   listing   will   result   in   a   click.     Given   that   75%   of   clicks   are   on   one   of   the   /irst   /ive   listed   results,   the   top   half   of   the   page   is   prime  real  estate  for  an  automotive  dealer.     Of   3,200   listings   in   the   top   -ive,   we   were   able   to   identify   the   builder   behind   3,029   sites   (94.7%).   Here   again,   Dealer.com   and   Cobalt   Group   come   out   as   number  one  and  two,  respectively,  with  656  (21.7%)  and  441  (14.6%)  results.   Cars.com,  Edmunds.com,  and  BZ  Results  round  out  the  top  0ive.       Of   note,   as   a   smaller   builder   (although   part   of   ADP),   BZ   Results   proves   that   with   well-­‐designed   sites   and   solid   SEO,   even   the   smaller   players   can   produce   sites  that  rank  near  the  top  of  Google's  SERP.     Top  5  Placements     Count   Share    Dealer.com      656     21.7%    Cobalt  Group      441     14.6%    Cars.com      295     9.7%    Edmunds.com      98     3.2%    BZ  Results      90     3.0%    Source  Interlink  Media      83     2.7%    Reynolds  Web  Solu.ons      80     2.6%    AutoTrader.com      79     2.6%    Motorwebs      74     2.4%    DealerSkins      71     2.3%     Dealer.com,  Cobalt   Group  and   Cars.com  are   consistently  in  the   top  3   w w w . s o r g e n f r e i l l c . c o m    
  • 9.         9 REACHING  THE  TOP   As  49%  of  all  searches  lead  to  a  consumer  clicking  on  the  7irst  listed  result,  getting  that  coveted  top  spot   could  mean  thousands,  if  not  hundreds  of  thousands,  of  dollars  revenue  difference  to  a  dealer.     Dealer.com   cements   its   status   as   the   most   skilled   builder,   with   the   highest   percentage   (25.8%)   of   identi&iable   sites   listed   in   the   top   spot.   Cobalt   Group   follows   with   114   listings   (18.8%)   in   the   top   spot.   Cars.com,  Reynolds  Web  Solutions,  and  TK  Carsites  round  out  the  top  +ive.     A   sidenote   for   the   website   builders   in   our   study:   it   is   remarkable   that   in   almost   5%   of   the   top   sites,   no   mention  of  the  builder  can  be  found  either  on  the  visual  site  or  in  the  underlying  code.  As  buyers  of  website   design  services  are  becoming  more  savvy,  1inding  the  best  builders  should  be  easier.  Website  builders  owe   it  to  themselves  to  make  sure  they  get  those  leads  organically.   Top  1  Placements      Count      Share      Dealer.com      156     25.8%    Cobalt  Group      114     18.8%    Cars.com      29     4.8%    Reynolds  Web  Solu.ons      21     3.5%    TK  Carsites      18     3.0%    Click  Mo)ve      17     2.8%    DealerSkins      17     2.8%    Search  Op*cs      16     2.6%    Motorwebs      15     2.5%    eCarList      13     2.1%     Motorwebs  is  an  interesting  case.  This  is  a  smaller  company  that  dominates  the  Seattle  market  (14  of  their   15   number   one   listings   come   from   the   Seattle   metropolitan   area)   and   because   they   utilize   strong   SEO   practices,  they  rank  well  in  the  overall  study.       Looking  across  the  20  metropolitan  areas  included  in  the  study,  we  found  three  cases  in  which  a  smaller   builder   dominated   the   number   one   SERP   listings:   Search   Optics   in   San   Diego,   eCarList   in   Dallas,   and   Motorwebs   in   Seattle.   This   data   illustrates   the   fact   that   it   isn’t   the   size   of   a   company   that   determines   its   ability  to  achieve  top  results,  but  the  implementation  of  ef'icient  and  intelligent  SEO  practices.   w w w . s o r g e n f r e i l l c . c o m    
  • 10.         10 DIFFERENCES  ACROSS   Top  10  Rank     1   2   3   BRANDS   Acura   Dealer.com   Click  Mo)ve   Edmunds.com   With   the   proliferation   of   Audi   Dealer.com   Audi   Cars.com   website   builders   across   a   BMW   Dealer.com   Cars.com   Cobalt  Group   range   of   dealerships   within   Buick   Cobalt  Group   Dealer.com   Cars.com   any  given  brand  we  wanted  to   Cadillac   Cobalt  Group   Dealer.com   Cars.com   establish   to   what   extent   the   Chevrolet   Cobalt  Group   Dealer.com   Motorwebs   brand  was  responsible  for  SEO   Chrysler   Dealer.com   Cars.com   Source  Interlink   performance   and   if   we   could   Dodge   Dealer.com   Cars.com   ADP   isolate  the  builder's  effect.     Ford   Dealer.com   Dealer  Direct   TK  Carsites     GM   Cobalt  Group   Cars.com   Dealer.com   We   looked   at   all   32   brands   in   all  20  markets  and  found  that,   Honda   Dealer.com   Izmocars   TK  Carsites   while  there  is  a  fair  amount  of   Hyundai   Dealer.com   Cobalt  Group   Cars.com   variance   deeper   in   the   Infini%   Dealer.com   Cars.com   Edmunds.com   rankings,   Dealer.com   and   Isuzu   Source  Interlink   Cars.com   AutoTrader.com   Cobalt   Group   are   the   most   Jaguar   Dealer.com   Cars.com   Source  Interlink   frequently   listed   builders   by   Jeep   Dealer.com   Cars.com   ADP   far  across  all  32  brands.   Kia  Motors   Cobalt  Group   Dealer.com   Cars.com   Land  Rover   Dealer.com   Cars.com   AutoTrader.com   Lexus   Cobalt  Group   Cars.com   Source  Interlink   Lincoln   Dealer.com   Cars.com   Dealer  Direct   Mazda   Dealer.com   DealerSkins   Cars.com   Mercedes   Dealer.com   Cars.com   Motortrak   Mercury   Dealer  Direct   Dealer.com   Cars.com   Mini   Cobalt  Group   Edmunds.com   Cars.com   Mitsubishi   Dealer.com   Source  Interlink   Cars.com   Nissan   Dealer.com   Cobalt  Group   Cars.com   Porsche   Dealer.com   The  Gary  Stock  Co.   Porsche   Saab   Cobalt  Group   Source  Interlink   Cars.com   Subaru   Dealer.com   Cars.com   Edmunds.com   Suzuki   PSN   Cars.com   Suzuki   Toyota   Dealer.com   gsMarke(ng   Reynolds   Volkswagen   Cobalt  Group   Dealer.com   Cars.com     w w w . s o r g e n f r e i l l c . c o m    
  • 11.         11 Cobalt  Group  clearly  owns  the   Top  5  Rank   1   2   3   General  Motors  brands  and  all   Acura   Dealer.com   Click  Mo)ve   (3)  Cars.com   the   websites   for   Buick,   Audi   Dealer.com   Audi   Cars.com   Cadillac,   Chevrolet,   and   Saab,   BMW   Dealer.com   Cobalt  Group   Cars.com   although   Dealer.com   ties   with   Buick   Cobalt  Group   Cars.com   (2)  Dealer.com   Cobalt   in   terms   of   top-­‐ranked   listings   in   two   of   those   four   Cadillac   Cobalt  Group   Dealer.com   Cars.com   brands  (Chevrolet  and  Saab).   Chevrolet   Cobalt  Group   Dealer.com   Motorwebs     Chrysler   Dealer.com   Cars.com   BZ  Results   Dodge   Dealer.com   Cars.com   ADP   Ford   Dealer.com   Dealer  Direct   DealerSkins   GM   Cobalt  Group   Dealer.com   BZ  Results   Honda   Dealer.com   eBizAutos   Izmocars   Hyundai   Dealer.com   Cobalt  Group   Reynolds   Infini%   Dealer.com   Cars.com   Edmunds.com   Isuzu   Source  Interlink   Cars.com   AutoTrader.com   Jaguar   Dealer.com   Cars.com   AutoTrader.com   Jeep   Dealer.com   Cars.com   BZ  Results   Kia  Motors   Cobalt  Group   Dealer.com   Cars.com   Land  Rover   Dealer.com   Cars.com   AutoTrader.com   Lexus   Cobalt  Group   Cars.com   Edmunds.com   Lincoln   Cars.com   Dealer.com   Dealer  Direct   Mazda   Dealer.com   Cars.com   (2)  DealerSkins   Mercedes   Dealer.com   Cars.com   Motortrak   Mercury   Cars.com   Dealer  Direct   (2)  Dealer.com   Mini   Cobalt  Group   Cars.com   (2)  Edmunds.com   Mitsubishi   Dealer.com   Cars.com   Cobalt  Group   Nissan   Dealer.com   Cobalt  Group   Reynolds   Porsche   Dealer.com   Porsche   The  Gary  Stock  Co   Saab   Cobalt  Group   Cars.com   Edmunds.com   Subaru   Dealer.com   Cars.com   DealerSkins   Suzuki   PSN   Cars.com   Dealer.com   Toyota   Dealer.com   gsMarke(ng   (2)  Reynolds   Volkswagen   Cobalt  Group   Dealer.com   Cars.com     w w w . s o r g e n f r e i l l c . c o m    
  • 12.         12 Because   of   the   limited   slots   of   Top  1  Rank   1   2   3   number   one   placements   by   Acura   Click  Mo)ve   Dealer.com   (3)  TK  Carsites   brand  (20  possibilities)  and  the   Audi   Dealer.com   Americaneagle.com   Audi   large  number  of  builders  (284),   BMW   Dealer.com   Cobalt  Group   ADP   there  were  a  fair  number  of  ties   Buick   Cobalt  Group   Dealer.com   Cars.com   in   the   top   categories.   As   an   Cadillac   Cobalt  Group   Dealer.com   BZ  Results   example   for   BMW,   9   different   builders  tie  for  third  place.     Chevrolet   Cobalt  Group   (1)  Dealer.com   ADP     Chrysler   Dealer.com   ADP   (2)  Auto  Fusion   After   Dealer.com   (number   1   Dodge   Dealer.com   Auto  Fusion   (2)  Cars.com   with  7  listings)  or  Cobalt  Group   Ford   Dealer.com   Dealer  Direct   (2)  DealerSkins   (number   2   with   3   listings),   the   GM   Cobalt  Group   Dealer.com   All  Auto  Network   next   9   website   builders   who   Honda   Dealer.com   AutoOne  Media   Cap$velead   have   built   sites   for   BMW   Hyundai   Cobalt  Group   (1)  Dealer.com   Izmocars   (measured   on   a   national   scale)   Infini%   Dealer.com   eBizAutos   Jazel  Automo,ve   are  even  in  terms  of  their  ability   Isuzu   Cars.com   Source  Interlink   AutoTrader.com   to   get   a   site   ranked   in   the   top   Jaguar   Dealer.com   DealerSkins   Cobalt  Group   spot  on  Google  SERPs.     Jeep   Dealer.com   ADP   (2)  Auto  Fusion     Kia  Motors   Dealer.com   Cobalt  Group   TK  Carsites   Numbers  in  (  )  indicate  a  tie.   Land  Rover   Dealer.com   AutoTrader.com   (2)  Cars.com     Lexus   Cobalt  Group   eCarList   Dealer.com   Lincoln   Dealer  Direct   Dealer.com   (2)  Reynolds   Mazda   Dealer.com   (1)  DealerSkins   Search  Op*cs   Mercedes   Dealer.com   eBizAutos   (2)  Motortrak   Mercury   Dealer  Direct   Cars.com   (2)  Reynolds   Mini   Cobalt  Group   Cars.com   NA   Mitsubishi   Dealer.com   Cobalt  Group   Cars.com   Nissan   Dealer.com   Cobalt  Group   (2)  Reynolds  Web   Porsche   Dealer.com   Porsche   The  Gary  Stock  Co   Saab   Cobalt  Group   (1)  Dealer.com   Cars.com   Subaru   Dealer.com   AutoLotManager   (2)  AutoOne  Media   Suzuki   PSN   Cars.com   (2)  Reynolds   Toyota   Dealer.com   gsMarke(ng   Reynolds   Volkswagen   Cobalt  Group   Dealer.com   Auto  Fusion     w w w . s o r g e n f r e i l l c . c o m    
  • 13.   13 Dealer.com is the clear winner when it comes to getting their clients ranked CONCLUSION   Automotive  consumers  researching  dealers  online  are  inundated  with  search  results  from  manufacturers,   dealers,   third-­‐party   aggregators,   and   lead-­‐generation   companies   across   organic   and   paid   search   results.   They  have  become  accustomed  to  the  “noise”  generated  on  search  engine  results  pages.       Data  from  the  dominant  player  in  the  search-­‐engine  space,  Google,  proves  that  landing  on  the  3irst  page  of   search  results  is  vital  to  drive  organic  traf2ic  to  a  site.  Being  on  the  ,irst  page  is  akin  to  showing  up  to  the   game.  If  you  want  to  be  competitive,  your  results  need  to  be  among  the  top  :ive  on  the  page  and  if  you  want   to  win,  showing  up  in  the  .irst  spot  on  an  SERP  is  paramount.       This  study  demonstrates  that  Dealer.com  and  Cobalt  consistently  deliver  results  for  their  clients.  Both  are   large   organizations   with   intelligent   programmers   who   optimize   their   sites   to   work   well   with   search   engines.   With   that   said,   this   study   also   showed   that   some   smaller   companies   have   'igured   out   how   to   compete   with   these   large   providers.   Search   Optics   in   San   Diego,   eCarList   in   Dallas,   and   Motorwebs   in   Seattle  have  )igured  out  how  to  deliver  top  listings  for  their  clients  in  their  distinct  markets,  proving  that  it   isn’t  simply  the  size  of  a  provider  that  brings  top  results.     But  there  can  only  be  one  overall  winner,  and  that  award  goes  to  Dealer.com.  They  deliver  more  results  for   their  clients  on  the  ,irst  SERP,  more  in  the  top  ,ive  spots,  and  most  importantly,  the  most  in  the  coveted  top   spot.  Across  32  brands,  in  20  markets  and  competing  against  283  other  website  providers,  Dealer.com  is   consistently  the  builder  behind  the  number  one  search  results  listed  on  Google.   w w w . s o r g e n f r e i l l c . c o m    
  • 14.     14 APPENDIX   GOOGLE  SERP   w w w . s o r g e n f r e i l l c . c o m    
  • 15.     15 APPENDIX   BUILDERS  IN  STUDY   1969  Communications   Automotive  Internet  Media   Chrome  Systems   4Dee   Automotive  Microsites   Chrysler     4Guys  Interactive   AutoOne  Media   Classic  Auto  Group   4MoreHits.com   AutoRevo   Cleveland  Car  Dealers   About.com   Autoshops  Solutions  Inc   Cleveland  Lincoln  Dealers   Ace  Design  Studios   AutoTrader.com   Cleveland.com   Acura   Autotropolis.com   Click  Motive   ADP   AutoWeb  Solutions   Cobalt  Group   Adsmith   azlDesign   collectivemedia.net   Advameg   Barrier  Motors   Commercial  Web  Services   Advanced  Dealer  Systems   Blogger.com   CosmicHat   Alameda  County  Auction   BMW   Cox  Media   All  Auto  Network   Boston  webdesign-­‐SEO   Dailymotion   Americaneagle.com   Boston.com   Darkstar  Design   Amoka  International   Boulevards   Davis  Automotive  Group   Amura  Marketing   Bowery  Presents   Dburns  Design   Technologies   Buick   Dealer  Active   Aol   Bullseye  Marketing  LLC   Dealer  Apex   Apogeeinvent   Business  Finder   Dealer  Connexion   Asbury  Automotive  Group   BZ  Results   Dealer  Direct   AT&T   Cadillac   Dealer  E-­‐Process   Attilanet   California  Web  Site   Dealer  Finder   Audi   Development  Company   Dealer  HD   Auto  Dealer   Camrod  Motorsports   Dealer  Impact  Systems   Auto  Fusion   Captivelead.com   Dealer  Interactive   Auto  Parts  Fair   Car  Dealer  Sale   Dealer  Peak   Auto  Sales  Web   Car  Research  XRM   Dealer  Specialties   Auto  Trader   Carbase.com   Dealer  Websites   Auto  Web  Solutions   Cars.com   Dealer.com   Autobahn  MotorCar  Group   Cars.net   Dealer123.com   Autobase.com   CarsDirect.com   DealerBytes   AutoConversion   CarTHINK   Dealerconnection.com   Autodata   Cascade  Auto  Group   DealerDNA   Autofusion   Central  Tech  Solutions   DealerFire   AutoLotManager.com   Chris  Pearson   Dealermade   w w w . s o r g e n f r e i l l c . c o m    
  • 16.     16 APPENDIX   BUILDERS  IN  STUDY   DealerOn   Gravacars.com   Liquid  Motors   DealerPeak   gsMarketing   Local.com   DealerRater.com   Hearts  Communications   LotPro.com   Dealerserve.com   HelloMetro   Low  Book  Sales   DealerShift   High  Gear  Media   LTTF.com   DealerSkins   Hilco  Enterprises   Lunar  Pages   DealerSpecialties   Honda   MAB  Advertising   DealersWebsites.com   Hubpages   Manhattan  Auto  mobile   DealerTown   Hyundai     Manning  Automotive  Marketing   DealerTrend.com   Inaco     Manta  Media   DealerWebsites.com   inet101   Marcsoft  Computing.  LLC   Dealix   In#initi   Marigold  Ltd.   DEX   Innovative  Internet  Solution   Maryland  Web  Design  Corporation   DMI  Dealerzoom   Insider  Pages   Mazda   Dodge   Interactive  Data  Managed   MDDS   Dominion  Enterprises   Solutions   Media  News  Group   DoubleClick.com   Internet  Brands   Media  Web  Source   Dougs.com   Internet  Broadcasting  System   Mediarevo   Driving  Force   Isuzu   Mercedes-­‐Benz   eBDC  solutions   itsGURU   Merchantcircle.com   eBizAutos   Izmocars   Metro  Scion   eCarList   Jaguar   Microsoft     eCustomizing   Jazel  Auto  Dealer  Websites   Millernet  Web  Solutions   Edmunds.com   Jelsoft  Enterprises   Milonic  Solutions   EHG  Media   JP  Automotive  Marketing   Mitsubishi   Enidus   JSWCRM   Mixed  Media     eVox  Productions   Keema   MJMI   Experts  on  IT   Kia  Motors   Motortrak   Flique  Creative   LAD  Marketing   Motorwebs   Ford   Land  Rover   MP  Productions   FusionZone  Automotive   LCPA   National  Trust  for  Historic   GIQ  Web  Design   Lee  Enterprises   Preservation   GM   Lexus   Network  Solutions   Good  Works  Media   LHM  Advertising   Nexteppe   Gotham  Dream  Cars   Lincoln   Nissan   w w w . s o r g e n f r e i l l c . c o m    
  • 17.     17 APPENDIX   BUILDERS  IN  STUDY   NJ  State  Auto  Auction   South&ire  Media   WorldDealer   NY  Daily  News   Steadman  Recreation  Inc   XI  Group   NYCwebdesign.com   Subaru   Yahoo   Paul  Miller  Porsche   Super  Media   Yelp   PCG   Suzuki   YouTube   Pixel  Motion  Motors   Texas  Marketing  Group   Zap$ire   Pixion  Web  Design   The  Gary  Stock  Company   Zibe   pointdynamics.com   The  New  York  Times   Zoom  Digital  Dealer   Porsche   The  Nielsen  Company   ProMax  Online   The  San  Diego  Tribune   PSN   TheNetLab   Purecars.com   Titus-­‐will   PureDealer   TK  Carsites   Quancast   Top  Results  Design   Real  World  Marketing   Toyota   Red  Jar  Web  Design   Twice  Interactive   Reliable  Chevrolet  Richardson   Ukdynamo   Reynolds  Web  Solutions   Utahwebsolutions.com   Saab   UTVBlog.net   SaltLakeBusinessList   Variant  Studios   San  Diego  Tribune   Vast   School  Loop   Vector  Informatics   Search  Boston   Village  Automotive  Group   Search  Optics   VinSolutions   Semper  Fi  Web  Design   Virtual-­‐showroom.com     SEO  Position/  Blamcast   VirtualIMG   Seritas   Visit  Ford   Sewell   Warnick  Design  Group   SiteFactor   Web  Tech  Services   Site%lier   Web  Trends   Sitepro   WebHostingSolutions.com   Skeete  Digital   Website  Jockey   Smart  Web  Concepts   WebTracker   Sokal  Media  Group   Wikipedia   Source  Interlink  Media   WWW  Communication   w w w . s o r g e n f r e i l l c . c o m    
  • 18.               18 Sorgenfrei,  LLC   320  Washington  Avenue   Brooklyn,  NY    11205   Phone:  646-­‐875-­‐8816   Fax:  646-­‐390-­‐7547   w w w . s o r g e n f r e i l l c . c o m