3. Online customer service A to Z services Analysis of customers’ needs Destination country information Videos on the website Personalized proposal Trip management Passport, visa Online registration for cruises, tours and flights Online check in before travel Insurance coverage Transport services pre and post travel Selection of private guides before destination
4. Travelwizard vs. Expedia Expedia Travel Wizard Global leader of online travel agency with points of sale in more than 55 countries Targets all customer segments Has many country websites in multiple languages Provides only website services One point of sale in California USA for the Virtuoso travel agency network Targets sophisticated upscale travelers One English website Provides online and personal advisers services
5. Customer communication methods Via the website By phone at their main office in California USA at any time of the year By email : Concierge@travelwizard.com The Concierge analyses customer needs and directs them to one of the Virtuoso professionals who specializes in the client’s destination.
6. The partners Top 1% of travel agencies (300 Virtuoso network) Luxury cruise companies Luxury hotels Customized tour operators
