This document details a hospital emergency room visit. It begins with an estimated wait time of 1 hour that decreases over time as 15 and 30 minute updates are provided. An ambulance patient then arrives and the wait time apologizes for any delay. Process and feedback sections are listed but not described.
simulation of the stanford emergency department experience with time scaled down to seconds as opposed to hours.
We found a lot of needs, but in the scope of this project. Decided to transform this experience. In particular transform the situation where the wait time seems infitnite to one where you have a better idea of how long you have to wait.