19th Learning EB Scholarly Presentation of WorkPlace Bullying

1. Psychosocial Safety Climate and Workplace
Bullying as Predictors of Turnover Intentions
among BPO Employees:
A Basis for a Work Enhancement Program
Alethea Patricia L. del Castillo
M.A. in I/O Psychology

2. Definition of Terms
• Business Processing Outsourcing (BPO) - hiring an
external or a third party contractor to do the services
for the organization that was previously done in-house
(Snell & Bohlander, 2010; Nag, 2004; Belcourt, 2006).
• Psychosocial Safety Climate (PSC) - a shared perception
of organizational policies, practices and procedures for
the protection of workers’ psychological health and
safety (Law et al., 2011; Dollard & Bakker, 2010; Hall et. al., 2010)

3. Definition of Terms
• Workplace Bullying (WB) - harassing, offending, socially
secluding someone or negatively affecting someone’s
work tasks by their supervisor, subordinate, co-workers
or customers which occurs repeatedly and regularly
over a period of time that will make the target end up in
an inferior position (Samnani & Singh, 2012).
• Turnover Intention (TI) – plans to leave the
organization; main determinant of actual turnover
when employees are not satisfied with their works (Yildiz,
2009)

4. Rationale
• Why BPO?
- Directly follows the occurrence of diversity (globalization)
- Adopters of BPO focus on its benefits rather than the psychosocial
risks that goes along with it
• Why PSC and WB as predictors?
- PSC is the lead indicator of psychosocial hazards (work-related)
- WB is psychological in nature and can lead to thoughts of quitting
job (TI)

6. UPDATE: Current statistics of ongoing data gathering..

7. UPDATE: Current statistics of ongoing data gathering..
0
10
20
30
40
50
Strongly
Agree
Agree
Neither
agree or
disagree
Disagree
Strongly
Disagree
PSC
PSC

8. UPDATE: Current statistics of ongoing data gathering..
0
5
10
15
20
25
30
35
TIS
TIS

9. UPDATE: Current statistics of ongoing data gathering..
0
10
20
30
40
50
60
NAQ
NAQ

10. You can access the questionnaire at this link:
https://docs.google.com/forms/d/14I8bjkyuU
FGPqOAsxsIHVORhfxqkNn9oxl2T_EXWPfU/vie
wform

11. Should you have further questions, please
feel free to contact the researcher at
aletheadc@yahoo.com.
Thank you very much for participating in this
research. :)