My talk at FutureGov Forum Taiwan in Taipei on 2 Dec 2010. Gov 2.0 and citizen enabled services: leveraging social media and taking sensible risks http://www.linkedin.com/share?viewLink=&sid=s189825221&url=http%3A%2F%2Flnkd%2Ein%2FpAfUa3&urlhash=tfxa&pk=nprofile-edit-success&poster=2008674&uid=5416651612863082496&trk=NUS_UNIU_SHARE-title

1. Gov 2.0 and citizen enabled servicesleveraging social media and taking sensible risks Patrick McCormick Manager Digital Engagement Department of Justice Victoria 2 December 2010 FutureGov Forum Taiwan Taipei Unless indicated otherwise, content in this presentation is licensed:

2. Gov 2.0 and citizen enabled servicesleveraging social media and taking sensible risks understanding the context tinkering with new tools listening to the crowd responding and collaborating

3. caretaker government– views are my own

5. don’t believe the hypehttp://www.youtube.com/watch?v=sIFYPQjYhv8

6. but believe in social disruption

7. 1. understanding the context

8. what is this thing, Gov 2.0 ? Gov2.0 web 2.0 government Gov 2.0 begins with public purpose and ends with trust and is powered by… citizens, government, web 2.0 and PSI on the Internet

9. a working definition of Gov 2.0 Gov 2.0 begins with public purpose and ends with trust and is powered by… citizens, government, technology and PSI on the Internet (what we usually talk about when we talk about Gov 2.0)

10. what does this have to do with us? public sector public policy public goods public services

11. we need to go back to first principles public purpose public sector public policy public goods public services

12. public purpose trust Gov 2.0 is not about technology

13. but Gov 2.0 is powered by technology citizens technology internet government PSI

14. Gov 2.0 begins with public purposeand ends with trust technology citizens public purpose trust internet PSI government

15. the public sector is evolving read-only rigid, prescriptive, hierarchical 20th century administrative bureaucracy new public management - performance triple bottom line - shareholders and stakeholders co-productive, shared enterprise read-write agile, principled, collaborative

16. citizen expectations are changing 3 types of expectations - Charlie Leadbeater I need – essential services government must provide I want – discretionary services responding to demand I can – option to self select, participate, co-produce why now? Internet 1.0 – low or no cost production and distribution netizens 1.0 – surplus computing and doing capacity web 2.0 - new tools, behaviours, expectations

20. emerging policy platform Victoria parliamentary inquiry into PSI VPS innovation action plan Government response on PSI government 2.0 action plan Commonwealth Gov 2.0 Taskforce report APSC online engagement guidelines declaration of open government

21. 2. tinkering with the tools

22. supporting a culture of collaboration internally

23. conversations, questions, problem solving

24. workingtogether across boundaries

25. video socialises importantinformation

26. encouraging content creatives

27. sharing PSI externally to engage public, spark innovation and enable co-production

28. seeking and voting onideas openly

29. 3. listening to the crowd

30. increasingly the people’s choice (AGIMO: Australia in the Digital Economy, 2009)

31. co-production with or without us “information wants to be free” - Stewart Brand at first Hackers' Conference in 1984

32. the wisdom of 100 million phone calls

33. the direction of online conversations issues share of voice

34. identifying trends across key topics social media analysis: alcohol & street violence Month on Month Trend April 2010

35. plottingspikes against events to determine impact Violent CBD brawl Street violence talk spawned by Williams’ death

36. establishing trusted, authentic presence on new platforms

37. listening for citizen pain points

38. exceeding expectations by following up

39. building trust through open an exchange

40. CFA, Black Saturday, Flickr 4. responding and collaborating

41. seeking citizen input, educating interactively

42. sharing information toreduce costs, build trust and confirm public safety objectives

43. fostering sharedresponsibility through citizen engagement andcontent creation

44. the worst natural disaster in Australia’s history Victorian Fire Map 9 February 2009, dse.vic.gov.au

45. maintaining community engagement to bolster emergency response Yarra Valley, Black Saturday, Flickr

46. informing and supporting resilient communities Kinglake, Aerial view, news.com.au

47. sharing emergency information in timely, convenient way extends frontline response to community

48. going where people are to build trust and improve access to information 9,300 fans x average of 150 friends =1,209,000 people

49. because peoplewant to help and government is well placed to facilitate

50. seeking citizen support for emergency volunteersVital. Valued. Victorians.

51. mobile apps enable citizens to help themselves and their neighbors

52. geospatial data and location awareness put powerful tools in the hands of citizens

53. community based crowd-sourcing

54. Gov 2.0 and citizen enabled servicesleveraging social media and taking sensible risks understanding the context tinkering with new tools listening to the crowd responding and collaborating

55. 多謝 Thanks! Questions? Patrick McCormick pat.mccormick@justice.vic.gov.au @ solutist @ justice_vic

56. re-using this presentation? the fine print… Parts of this presentation not under copyright or licensed to others (as indicated) have been made available under the Creative Commons Licence 3.0 Put simply, this means: you are free to share, copy and distribute this work you can remix and adapt this work Under the following conditions you must attribute the work to the author: Patrick McCormick(pat.mccormick@justice.vic.gov.au or paddy@post.harvard.edu) you must share alike – so if you alter or build upon this work you have to keep these same conditions Unless stated otherwise, the information in this presentation is the personal view of the author and does not represent official policy or position of his employer