Hybrid Service - a service that combines the ICT management and development services of Sofigate with the ICT services of Atos, Enfo and Fujitsu. Learn more at www.hybridservice.com Presentation design by Sofigate Presentation Studio

1. Meet Steven
Vice President of Global Business Corp.
”
People, processes, data and ICT solutions
are my core assets.
I need to have commodity ICT solutions
that my people love to use.
My focus is on unique business concepts
that utilize new technology opportunities.
™

2. Why Is the World Becoming Hybrid?
Business expects agile development combined with reliable service delivery.
High
Business Value High
Service Efficiency
™

3. What Is Expected from a CIO?
To balance between two opposing demands from the business
High High
Business Service
Value Efficiency
Build New Capabilities Cut Costs
Customize Standardize
Make Business Agile Make IT Predictable
Business Unit Goals Enterprise Goals
Source: ’CIOs Dilemma’ by Abbie Lundberg, former editor-in-chief of CIO magazine

4. How Can Hybrid Service Solve CIO’s Dilemma?
New business
opportunities Unique
High concepts
Business Business
Value oriented Business
planning value
Towards optimal results using end-to-end service management
Process Business
High oriented continuity
Service delivery
Efficiency Standard
New solutions
technology
™

5. Hybrid Service Is a Service That Combines
ICT Management and Development with ICT Delivery
™

6. How Does Hybrid Service Reach the Optimal Result?
The service includes management practices. It constantly strives toward the best possible setting under
customer’s control.
Governance and Decision Making by Customer
Demand Management: Develop Business with ICT
Decision Making Apps Center
DELIVERY ECOSYSTEM
BUSINESS ECOSYSTEM
Reporting
Infra Center
Best Practices Data Center
High Business
Value High Service
Efficiency
Delivery Management: Deliver Reliable Services
KPIs, Objectives and Benchmarking by Customer
™

7. Why Hybrid Service Supersedes Traditional Service?
Traditional Service Hybrid Service
Focus on Service Governance Focus on Business Value
Conflicting interests on different Focus on optimal E2E service
sides of the barrier for the Business
™

8. Development Meets Delivery
Development Manager Delivery Manager
• Customer Interaction • Service Operation
• Business – ICT Development • ICT Implementation and
Realization
• Manage Service Expectations
• Manage Service Fulfillment
• Manage ICT Business
Continuity • Resolve ICT Business
Continuity Issues
™

9. End-to-End Service Management and Transparency
Process and Service
Management
Management
System
Dashboard
Management
™

10. Hybrid Service Is Lean and Mean
• Direct communication
• Less layers in the middle
• Agile development of service
• Business oriented governance
• End-to-end service management
• Ready-to-use tools and practices
™

11. More Business Value
with Hybrid Service
www.hybridservice.com
™