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What Google+ Means for Marketers
A Ford leadership story



Scott Monty
Global Head of Social Media
Ford Motor Company
The Ford Google+ Story
Testing…1…2…3...
Connecting can be difficult
The party is only getting bigger   48 hours
                                   of video is
                                   uploaded
                                   to YouTube
                                   every minute
                                          Internal YouTube data 2011
And, getting shorter   56%
                       of DVR owners fast
                       forward through
                       commercials


                                   Nielsen 2010
But…
Payoff for connecting    77% 90%
has never been greater   of brand content         trust
                         is created by            recommendations
                         consumers                from people
                                                  they know
                                      360i 2009              Nielsen 2009
How do you cutthrough
and truly connect?
Identity




Relationships




  Sharing
Social is a
core human behavior,
not a destination.
Challenges within social
Problem: Messages are impersonal
What if you could share the
right content with the
right people?
How was your trip?
My mom    The guys   Jason




                             Internal Google Data 2011
Circles
The right message to the right people




                                         Quirky
                                        Comedy
                                         Fans
                                        4268
Problem: Comments aren’t conversations
What if you could have
real conversations
with your customers?
Hangouts
Real conversations with the right customers
Enabling social brand engagement
Social brand video experiences with the click of a button
Hangouts with extras
Share your screen for customer service
Hanging out with the President
The White House experiments with Google+
Problem:
 Recommendations lack staying power




Problem: Recommendations lack staying power
What if recommendations
were surfaced when they
mattered most?
Recommendations
Influence Purchases


71% 84%
 Say reviews from            Use online sources
family members or            when deciding what
 friends influence                 to buy
purchase decisions




   Harris Interactive 2010     Google research study 2011
Search & the +1 Button
Stand out on Google search with recommendations when you need them




                  Sandra Robles, Kari Clark, Daniel Friedman and 31 other people +1’d this
,   ,   ,
Problem: Social as yet another channel
What if you had
social elements
in all your efforts?
Google+ Page
Your identity on Google
Google+ Page
Your identity on Google
Cross-channel audience development
Driving followership to continue the relationship
Connect all your +1’s across the web

                     sites



       Google+
        page                    display




                 +your brand

        search                 video



                    mobile
Messages are impersonal
    Comments are not conversations

Recommendations lack staying power

        Social is yet another channel
Google+ as a common thread,
              not another channel




         Search            Video           Mobile




    Display       Offers           Local        Site
How To Get Started

Create a            Share valuable     Promote your
page & link it to   content and hold   page with badges
your site and ads   Hangouts           and offline
                                       marketing
Scott Monty

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Scott Monty

Hinweis der Redaktion

  1. What if? As a business, what if you could have real conversations with your customers? Nothing beats face-to-face interaction. Hangouts allow you to have real conversations with your customers across the globe anytime you want to, with group video chat. Create a video on YouTube? Hold a hangout and watch it live with your customers.
  2. What if: You had social elements in all your efforts?What if you could bring recommendations, identity and sharing to all your marketing activities? With Google+, we are taking social marketing outside the four walls of any particular destination with the aim of improving all the marketing you are already doing. Let’s take a look at how this works.
  3. The Impossible, possible Platforms change people don't. Social is a core behavior not a destination. That why the key to cutting through is embedding easy access social into everything you do; helping each other create and connect the world around your brand like never before. We can connect in exciting, creative ways that we couldn’t even dream of just a few years ago. We want to help you achieve even greater successes. We want to enable you to embracethe power of digital to create magic moments, connect with your audience and do what you’ve always done - but better. In 5 years, we'll look back at the Google today and we'll say, "remember when we used to search and we didn't see friends' faces and we didn't connect with brands on a personal level? remember the plain vanilla Google?" At Google, we're committed in the next weeks, months and years to help you connect to customers and fans by adding the power of relationships and sharing to all of our products. We really hope you join us.