The document describes Roedl & Partner's integration products for connecting Microsoft Dynamics CRM 2011 and ERP systems. Key products include an event pipeline solution to export CRM events, an adapter for the CRM WCF interface, and an accelerator that provides templates for common integration interfaces and patterns like exception handling and monitoring. The accelerator aims to speed up interface development between CRM and ERP systems like SAP.
Integration bwtween Dynamics CRM 2011 and SAP with BizTalk Server 2010
1. Accelerator Microsoft Dynamics CRM 2011 and ERP
for BizTalk Server 2010 and 2013
Who we are
Rödl Accelerator
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
Become a Partner
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1
2. Roedl & Partner
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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3. Where is Roedl & Partner world wide
Austria ▪ Belarus ▪ Bosnia
Brazil ▪ Bulgaria ▪ China
Croatia ▪ Czech Republic
Estonia ▪ France
Georgians ▪ Germany
Hong Kong ▪ Hungary
India ▪ Indonesia ▪ Italy
Kazakhstan ▪ Latvia
Lithuania ▪ Mexico
Moldova ▪ Poland
Romania ▪ Russian Federation
Singapore ▪ Slovak Republic
Slovenia ▪ South Africa
Spain ▪ Sweden ▪ Switzerland
Thailand ▪ Turkey ▪ Ukraine
United Arab Emirates ▪ United Kingdom
United States of America ▪ Vietnam
3.200 colleagues - 87 offices - 39 countries
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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4. What we do in consulting
Finance
Management
• Sourcing
• Accounting
Corporate Finance
• M&A Transaction
Consulting
• Outsourcing
• Business Finance
• Internal audit,
• IPO-Consulting
• Risk Management
Strategy- &
Organisation
Consulting
Strategie
• Growth- and
Innovation Strategies
Organisation
Consulting
• Organisation
Consulting
• Post Merger
Integration
IT Solutions
ERP - Solutions
IT Consulting
• SAP
• MS Dynamics AX
• MS Dynamics NAV
• DATEV
• Microsoft World
• Cloud / Azure
CRM - Solutions
• Targenio!
• SAP CRM
• AX CRM
• MS Dynamics CRM
SCM - Solutions
• eProcurement
• Desktop Purchasing
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
IT Services
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IT Outsourcing
• Data Center for SAP
and Microsoft
Systems
EAI / BPM / ESB
• MS BizTalk Server
• Azure BizTalk
Services
• Integration Services
• SSIS
• SAP PI
Back
5
6. Why BizTalk Server?
BizTalk Server is an established product
V1
BizTalk
Server
2000
XML
B2B
V2
BizTalk
Server
2002
EAI
(Partner
Adapter)
Vertical
B2B
V3
BizTalk
Server
2004
BPM
Partner
Adapter
V4
BizTalk
Server
2006
SOA/ESB
Adapters
in Box
Host
Integration
V5
BizTalk
Server
2006 R2
SOA/ESB
WS*
Standards
BPM
Extend
B2B
EDI/AS2
RFID
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
V6
BizTalk
Server
2009
SOA/ESB
WS*
Standards
BPM
Extend B2B
EDI/AS2
RFID
VS 2008
SQL 2008
ESB
V7
BizTalk
Server
2010
SOA
WCF
Standards
.NET 4.0
RFID 2
VS 2010
SQL
2008R2
ESB 2
Better GUI
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V8
BizTalk
Server
2013
more EDI
.NET 4.5
VS 2012
SQL 2012
ESB
included
Azure
Ready
ESB
Ready
7
7. Why BizTalk Server?
Elevator Pitches and Main Skills
Fast and easy Integration from…
• …applications (EAI)
• …processes (BPM)
• …business partners (EDI)
Easy Monitoring of Processes with…
• … live monitoring
• … active information management
• … central exception management
That means…
• … faster developing
• … secure and certified interfaces
• … realtime integration
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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8. Why BizTalk Server?
Philosophy
Realms of Interfaces
Most properties
Incomplete documentation
High cost
Slight flexibility
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
Few, strong defined interfaces
Based on standards
Implicit documentation
Low cost
High flexibility
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9. Why BizTalk Server?
Transactional functionality
Message
Incoming CRM
Message
CRM
Encoding
Authenticati
on
Receive
Port
Receive
Port
Receive
SAP
Message
Send
SAP
Message
XML Messages
Send
Port
SAP
Decoding
Send
Port
SAP
Authenticati
on
Send
Port
BizTalk Receive
Pipeline
BizTalk
Message
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
Box
SAP
Send
Adapter
Receive
CRM
Message
Send
SAP
Message
Outgoing SAP
Message
Send
Receive
Receive
Adapter
BizTalk Business
Process
Orchestration (Workflow)
BizTalk Send
Pipeline
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10. Why BizTalk Server?
Implicit documentation
•
•
•
Datastructure inside XML-Schemas
Workflow shown in Orchestrations
Confersion of data visible in mappings
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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11. Included Adapters in BizTalk Server 2010
BizTalk Server – “Adapters In the Box”
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
MQ
MSMQ
WSE
HTTP
SMTP
File
FTP / SFTP
POP3
SOAP
SWIFT
HL7
RosettaNet
HIPAA
SQL
WCF Adapter
SharePoint
•
•
•
•
•
•
•
•
•
•
•
•
PeopleSoft
JD Edwards
Oracle ODBC
Siebel
TIBCO Rendezvous
TIBCO EMS
SAP ERP
Microsoft Dynamics NAV
Microsoft Dynamics AX
Microsoft Dynamics GP
Microsoft Dynamics CRM
EDI/AS2
•
X12 and EDIFACT
support
•
Drummond
Interoperability
Certification
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
•
•
•
Host Applications
•
IBM mainframe
zSeries
(CICS and IMS)
•
Midrange iSeries
(AS/400)
IBM DB2
•
Mainframe DB2
for z/OS
•
Midrange DB2/400
•
DB2 Universal
Database for open
platforms
(AIX, Linux, Solaris,
and Windows)
Host Files
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Back
12
12. Our Products for you
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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13. Why Roedl Integration products?
MS Dynamics CRM has no event triggering to outside by default
MS Dynamics CRM WCF interface is not mapping friendly
MS Dynamics CRM Online WCF Interface is not available for BizTalk by default
Template driven interface development (more product then project)
Secure, fast and complete solution (exception handling, monitoring, debugging etc.)
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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14. Our BizTalk Integration Products for MS CRM
Roedl MS CRM 2011/2013 Event Pipeline
Export of internal MS CRM events outside the system
Transfer to xml files, Windows Azure Service Bus and WCF endpoints
Running with Microsoft Dynamics CRM on premise and online
Standard and Custom entities suported
Simple and fast customisation
Roedl Adapter for MS CRM 2011/2013
Interface creation via schemas with „strong named entities“ and „strong named and strong
typed attributes“
CRM and XRM service methods accesible
Quick drug and drop mapping
Roedl Accelerator for MS CRM 2011/2013
Template based implementation of interfaces between CRM and ERP
Time efficient & resource saving integration process
Including templates for „Business Activity Monitoring“
Including templates for „Exception Handling“
Including templates for the most required Interfaces (orchestration and mappings)
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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15. Rödl Accelerator Microsoft Dynamics CRM – ERP
1
Rödl Microsoft Dynamics CRM 2011 Event Pipeline Solution
2
Rödl Microsoft Dynamics CRM Adapter for BizTalk Server
3
Standard interfaces of most important entities
4
Ticket system for controlled calls of ERPand CRM
5
BAM Templates for interface monitoring
6
ESB Toolkit Templates for exception handling
7
Rödl BizTalk Server Runtime Monitor Service
8
Rödl
MS CRM
ERP
Accelerator
Accelerator function library
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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16. Rödl Accelerator Microsoft Dynamics CRM – ERP
1
Rödl Microsoft Dynamics CRM 2011 Event Pipeline Solution
2
Rödl Microsoft Dynamics CRM Adapter for BizTalk Server
3
Standard interfaces of most important entities
4
Ticket system for controlled calls of ERP and CRM
5
BAM Templates for interface monitoring
6
ESB Toolkit Templates for exception handling
7
Rödl BizTalk Server Runtime Monitor Service
8
Rödl
MS CRM
ERP
Accelerator
Accelerator function library
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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17. Rödl Event Pipeline Plugin for Microsoft Dynamics CRM 2011
•
•
•
•
•
calling by Entity events like save, change, delete, won, lost etc. or by Option Set entry
generic for all entities, also for user defined entities
easy definition direct in Microsoft Dynamics CRM
more endpoints (WCF, File, Azure Service Bus) parallel customizable (for dev, test, live, etc.)
XML files transfer, WCF connect or Azure Service Bus connect to BizTalk Server
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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18. Our Event Pipeline with Microsoft Dynamics CRM Online
Roedl
Pipeline Plugin
Event
Azure Service Bus,
Queues and Topics
Rödl
ERP LOB
Adapter
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
Adapter
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19. Our Event Pipeline with Microsoft Dynamics CRM on Premise
Roedl
Pipeline Plugin
Rödl
ERP LOB
Adapter
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
Adapter
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20. Rödl Accelerator Microsoft Dynamics CRM – ERP
1
Rödl Microsoft Dynamics CRM 2011 Event Pipeline Solution
2
Rödl Microsoft Dynamics CRM Adapter for BizTalk Server
3
Standard interfaces of most important entities
4
Ticket system for controlled calls of ERP and CRM
5
BAM Templates for interface monitoring
6
ESB Toolkit Templates for exception handling
7
Rödl BizTalk Server Runtime Monitor Service
8
Rödl
MS CRM
ERP
Accelerator
Accelerator function library
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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21. Der Rödl Microsoft Dynamics CRM 2011 WCF - Adapter
Event Pipeline
(asynchronous)
Event Pipeline
(synchronous)
Microsoft
BizTalk Server
Create
Update
Delete
Fetch
Entity
Request / Response
for CRM Methods
Microsoft
Dynamics
CRM
On Premises
and
Online
Request / Response
for XRM Methods
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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22. SAP Connection with BizTalk Server SAP Adapter
(T)RFC / BAPI
(T)RFC
Microsoft
BizTalk
Server
SAP ERP
SAP CRM
SAP BI
IDOC
IDOC
Webservices
Webservices
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
SAP
PI
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23. Rödl Microsoft Dynamics CRM 2011 - Adapter
Original WCF Interface
•
•
•
•
•
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
One generic schema for all entities
Attributes only accessible through key-value
pairs
Attribute names have to be known
Named attribute mapping not possible
No visible mapping
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24. Roedl Microsoft Dynamics CRM 2011 WCF Adapter
Rödl WCF Dynamics CRM Adapter
•
•
•
•
•
Well-known and strong named entities
Strong typed attributes
Simple directly and real visible attribute mapping
Completely generic fetches
Security Token for AD, Live-ID, Office 365
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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25. Example of ROI for Adapter
Time in hours
Examble for an Interface with number Entities: 5
Minutes
Without
With Adapter
Save
All Mappings from CRM with fetches
1200
150
1050
All Mappings to CRM with fetches
2000
150
1850
Adapter Installation
0
10
-10
Adapter Configuration
0
15
-15
Schema calling from CRM
2
20
-18
QA / Testing / Projektmanagement
300
30
270
Summary
3202
345
3127
Hours
53,37
5,75
52,12
53.37
5,67
With Adapter
Without Adapter
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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26. Rödl Accelerator Microsoft Dynamics CRM – SAP / R3
1
Rödl Microsoft Dynamics CRM 2011 Event Pipeline Solution
2
Rödl Microsoft Dynamics CRM Adapter for BizTalk Server
3
Standard interfaces of most important entities
4
Ticket system for controlled calls of ERP and CRM
5
BAM Templates for interface monitoring
6
ESB Toolkit Templates for exception handling
7
Rödl BizTalk Server Runtime Monitor Service
8
Rödl
MS CRM
ERP
Accelerator
Accelerator function library
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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27. Standard Templates
Microsoft Dynamics CRM
ERP
Product
Material
Account
Debitors
Contact
Contact Person
Adresses
Partner Roles
Oportunity
Oportunity
Quote
Quotation
Salesorder
Order
Salesorder (Customize)
Outbound Delivery
Delivery
Invoice
Invoice
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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28. Rödl Accelerator Microsoft Dynamics CRM – SAP / R3
1
Rödl Microsoft Dynamics CRM 2011 Event Pipeline Solution
2
Rödl Microsoft Dynamics CRM Adapter for BizTalk Server
3
Standard interfaces of most important entities
4
Ticket system for controlled calls of ERP and CRM
5
BAM Templates for interface monitoring
6
ESB Toolkit Templates for exception handling
7
Rödl BizTalk Server Runtime Monitor Service
8
Rödl
MS CRM
ERP
Accelerator
Accelerator function library
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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29. Ticket system of the Accelerator
...
BizTalk
Server
Start
...
...
...
...
Message for
Microsoft
CRM
...
Send
Message
Tickets
System
Order
ticket
...
Evaluate
answer
∑ ...
End
Approve
ticket
Open
ticket
Microsoft
CRM
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
...
Execute
Anfordern
Anfordern
Message
von Daten
Von Daten
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30. Traffic Transfer Control
•
•
•
•
Flexibility to determine a number of data transfer
Prevention of system standby
Believeble ticket types creatable
Believeble number ticket definable
...
...
Server
BizTalk
System
Tickets
CRM
Microsoft
Start
...
...
...
Message for
Microsoft
CRM
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
...
Send
Message
Order
Ticket
...
Answer
Evaluation
...
∑ ...
End
Ticket
Return
Ticket
Receiption
Execute
Anfordern
Anfordern
message
von Daten
Von Daten
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31. Rödl Accelerator Microsoft Dynamics CRM – ERP
1
Rödl Microsoft Dynamics CRM 2011 Event Pipeline Solution
2
Rödl Microsoft Dynamics CRM Adapter for BizTalk Server
3
Standard interfaces of most important entities
4
Ticket system for controlled calls of SAP and CRM
5
BAM Templates for interface monitoring
6
ESB Toolkit Templates for exception handling
7
Rödl BizTalk Server Runtime Monitor Service
8
Rödl
MS CRM
ERP
Accelerator
Accelerator function library
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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32. Monitoring with BAM Portal
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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33. Live monitoring
•
•
•
•
•
Graphical view of running interfaces
Dynamic reports
Includes Excel Pivot Tables
Accessible via Internet Explorer
Standard interface templates included
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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34. Rödl Accelerator Microsoft Dynamics CRM – ERP
1
Rödl Microsoft Dynamics CRM 2011 Event Pipeline Solution
2
Rödl Microsoft Dynamics CRM Adapter for BizTalk Server
3
Standard interfaces of most important entities
4
Ticket system for controlled calls of ERP and CRM
5
BAM Templates for interface monitoring
6
ESB Toolkit Templates for exception handling
7
Rödl BizTalk Server Runtime Monitor Service
8
Rödl
MS CRM
ERP
Accelerator
Accelerator function library
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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35. Troubleshooting with ESB Toolkit
•
•
•
•
Graphical view of all Exceptions in the BizTalk Server enviroment
Deap Dive in the Exceptions from rear view to single message
Accessible via Internet Explorer
Standard templates included
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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36. Rödl Accelerator- Return of Investment
Number of Standard Entities 4
Number of Custom Entities 4
Activity
Accelerator Installation
Accelerator Configuration
BAM Functionality
ESB Exception Handling
Create Mapping
New Interfaces Implementation
Event Messages Implementation
QA / Testing / Projektmanagement
Summary
61,00
Time in Hours
Days
Time in Hours
Without Accelerator With Accelerator
0,0
4,0
0,0
8,0
40,0
4,0
64,0
8,0
128,0
8,0
128,0
32,0
64,0
0,8
64,0
16,0
488,0
80,8
10,10
Saving
-4,0
-8,0
36,0
56,0
120,0
96,0
63,2
48,0
407,2
50,90
61
10.1
With Adapter
Without Adapter
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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37. Rödl Accelerator Microsoft Dynamics CRM – ERP / R3
1
Rödl Microsoft Dynamics CRM 2011 Event Pipeline Solution
2
Rödl Microsoft Dynamics CRM Adapter for BizTalk Server
3
Standard interfaces of most important entities
4
Ticket system for controlled calls of ERP and CRM
5
BAM Templates for interface monitoring
6
ESB Toolkit Templates for exception handling
7
Rödl BizTalk Server Runtime Monitor Service
8
Rödl
MS CRM
ERP
Accelerator
Accelerator function library
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
12.11.2013
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38. Rödl BizTalk Server Runtime Monitor Service
Microsoft BizTalk Server has by design the problem that
Receive Locations stoped working, when the source for
the messages is not avalilable!
For that, Roedl writes the Biztalk Server Runtime Monitor!
Automatic recognize of deactivate Receive Locations
Automatic recognize of deactivate Send Ports
Automatic recognize of deactivate Host Instances
Automatic starting of each Receive Location, Send Port or Host Instance is
possible
Sending of Emails to the Administrator, when Receive Locations, Send
Ports or Host Instances are down
Working in background as a service
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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39. Rödl BizTalk Server Runtime Monitor Service
<BiztalkMonitor>
<ConnectionString>server=.;database=BizTalkMgmtDb;Integrated
Security=SSPI</ConnectionString>
<EMailSender>jd@logisma.de</EMailSender>
<SMTPPassword></SMTPPassword>
<SMTPServer>200.204.26.10</SMTPServer>
<EMailTo>jAdministrator@Roedl.com</EMailTo>
<EMailSubject>Error in BizTalk customization</EMailSubject>
<Applications>
<Application name="ESBTest">
<ReceiveLocations>
<ReceiveLocation portname="FileInRP" name="FileInRL" autostart="true">
</ReceiveLocation>
<ReceiveLocation portname="RP1" name="Receive Location1">
</ReceiveLocation>
</ReceiveLocations>
</Application>
<Application name="Biztalk Application 1">
<ReceiveLocations>
<ReceiveLocation portname="RPBA1" name="Receive Location2">
</ReceiveLocation>
</ReceiveLocations>
</Application>
</Applications>
<HostInstances>
<HostInstance name="BiztalkServerApplication" autostart="true" />
</HostInstances>
</BiztalkMonitor>
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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40. Rödl Accelerator Microsoft Dynamics CRM – ERP / R3
1
Rödl Microsoft Dynamics CRM 2011 Event Pipeline Solution
2
Rödl Microsoft Dynamics CRM Adapter for BizTalk Server
3
Standard interfaces of most important entities
4
Ticket system for controlled calls of ERP and CRM
5
BAM Templates for interface monitoring
6
ESB Toolkit Templates for exception handling
7
Rödl BizTalk Server Runtime Monitor Service
8
Rödl
MS CRM
ERP
Accelerator
Accelerator function library
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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41. Accelerator function library
Message
Manipulations
Dynamic Config
read / write
Value Mappings
e.g. for Picklists
Message
Builder
Rödl
Accelerator
Helper Library
Debug Logger
Orchestrations for
Exceptionhandling
Functoide / Functions
e.g. Typecasts
Fetch
Builder
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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Back
46
42. Our partner program
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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43. Rödl Partner Program
1
No Financial Investement on entering cooperation by default
2
Standard 20% Margin + flexible prices
3
Additional benefit from consulting and support services
4
Free of charge advisory hours for Partners
5
Full products training including BizTalk know- how
6
Transfer of qualified leads in Partner location
7
Become
a Partner
Mutual marketing efforts
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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44. in the competitive Market
...
...
Integration Expertize
Consulting
Development
Support
Training
Integrated solution
delivery
From project to
solution focus
Consulting
Development
Support
Training
Market extension
Outsourcing
Outsourcing
Competitive
presence in the
Market
Clients/ Partners
360° Approach in Service Delivery
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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45. Business Impact
Bigger Projects
More consulting hours
More developement hours
Bigger Services Portfolio
More visibility in the Market
Company Growth
From appication to solution provider
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
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46. Additional value for our partners and customers
Microsoft BizTalk Server
SAP/R3
Microsoft Dynamics NAV Project Management
Microsoft Dynamics AX Microsoft Dynamics CRM
With us:
One dedicated contact person
Costs / ROI
In-house developed adapter
In-house developed accelerator
Individualized standard interface
More then 50% less development
effort
Time to Market
Realization of the interface
Risk
Standard software based solution
Microsoft BizTalk Server
Excellent Gartner rating
More than 20.000 BTS installations
wordwide
Security Stability
SAP Partner
Microsoft Gold Partner
Acting upon Sure Step Method
Certified SAP-Adapter
Experience in over 50 Projects
Extensive documentation
Number of contact
persons for project
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
Simple entities can be exchanged on
the first day
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47. Reference Würth AG
Company Profile
Interfaces
World market leader in the trade with connecting
materials
The Würth Group is world market leader in its core
business, the trade in assembly and fastening material. It
currently consists of over 400 companies in more than 80
countries and has more than 65,000 employees on its
payroll. Over 32,000 of these are permanently employed
sales representatives. In the first six months ot the business
year 2012, the Würth Group generated total sales of EUR 5
billion.
In the core business, the Würth Line, the product range for
craft and industry comprises over 100,000 products: From
screws, screw accessories and anchors to tools, chemicaltechnical products and personal protection equipment.
The specialty in this project are the huge numbers of entites
we have to transfer
within certain timeframes (like 10 million+ CRM calls
within 45 hours aka during the weekend)
Interfaces SAP – CRM via SAP Idoc (first DEBMAS06, later
a custom developed Idoc)
Other Serrvices
•
•
•
•
•
•
•
SAP consulting
Microsoft Dynamics CRM consulting
BizTalk Server Consulting
MS Call supervision
IT Infrastructure consulting and configuration
Process consulting
high end performance optimization
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
•
•
•
•
Account
Contact
Partnerroles
Systemuser
Webservices resolving entity relationships and SAP
masterdata to CRM
•
•
•
•
•
•
•
•
•
•
Notes
Business Units
Year-to-Year characteristic numbers
Relationship Primary and Secondary Salesman
Salesman Masterdata
Picklist Masterdata / Optionset Metadatahandling
Teams
Systemuser
Systemuser Team Relationships
Shop informations
Interfaces CRM – SAP via RFC Calls
•
•
Account
Contact
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48. Reference Media Broadcast
Company Profile
Interfaces
In order to allow our customers to react quickly and flexibly
to their digital switchover, we at MEDIA BROADCAST focus
our operations in dedicated business units closely with the
key markets:
• TV
• Radio
• Networks
• Satellite transmission
• Internet Media Services
Interfaces from SAP to CRM via SAP IDOC´s
• Account
• Contact
• Salesorder
Each business unit comprises product and sales
management together with appropriate support
services, thereby bundling our expertise into one
comprehensive package which benefits you the customer.
Efficient processes mean faster reaction times and clear
lines of responsibility.
We are able to guarantee optimal standards of customer
care across the whole process chain – from production to
playout, from distribution through to archiving.
We are focusing our resources by taking on central
responsibility for innovative broadcasting solutions. At the
same time, we are making sure that our customers will
continue to have a tried and tested partner they can turn to
with confidence for joint projects concerning the shaping of
future technologies and markets.
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
Interfaces from Dynamics CRM to SAP via SAP IDOC´s
• Account
Interfaces Dynamics CRM to SAP via RFC´s or BAPI´s
• Quotes
• Salesorder
Other Services
•
•
•
•
•
•
SAP consulting
SAP Customizing
Microsoft Dynamics CRM consulting
BizTalk Server Consulting
IT Infrastructure consulting and configuration
Process consulting
Business Process Manangement Consulting
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49. Reference CAMLOG AG
Company Profile
Interfaces
CAMLOG Biotechnologies AG is an established manufacturer
and supplier of internationally recognized integrated systems and
products for implant dentistry and restorative dentistry.
Manufacturing responsibility within the Swiss/German CAMLOG
Group has been entrusted to ALTATEC GmbH, founded in 1995.
Built on our expertise
Since the introduction of the CAMLOG® Implant System in
1999, we have been able to establish an important position in the
market. The system, characterized by an ideal number of system
components and easy and efficient handling properties, is based
on many years' experience in implant dentistry and was
developed by a team created under the guidance of Dr. Axel
Kirsch. Together with Dr. Karl-Ludwig Ackermann, ZTM (master
dental technician) Gerhard Neuendorff and Walter Dürr, the
CAMLOG® Implant System has been optimized to overcome the
deficiencies in the handling properties as well as the functional
and esthetic limitations of conventional systems currently offered
on the market. The CAMLOG® Implant System thus makes new
and innovative therapeutic concepts a real possibility. Since 2011
the CONELOG® Implant System with conical implant-abutmentconnection has been added to the CAMLOG® Implant System
with its established Tube-in-Tube™ design.
CAMLOG is convinced that future success in the implant market
will be closely connected with the company’s own research and
development efforts. This is why we attach great importance to
developing all our own scientifically-proven products.
Interfaces from SAP to CRM via SAP IDOC´s
• Account
• Contact
• Material
• Salesorder
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
Interfaces Microsoft Dynamics CRM to SAP via RFC´s or
BAPI´s
• Quotes
• Salesorder
Other Serrvices
•
•
•
•
•
•
SAP consulting
Microsoft Dynamics CRM consulting
BizTalk Server Consulting and Training
BizTalk Server Installation and Configuration
BizTalk Server Monitoring
Process consulting
22.04.2013
54
50. Some other references
Roedl & Partner Integration Suite for Microsoft Dynamics CRM 2011 and ERP
22.04.2013
55
Hinweis der Redaktion
Hier bitte erklären, was WS* Standards sind, das weiß noch nicht jeder.