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Philippe Borremans
                      Social Media @ Van Marcke Group   Chief Social Media Officer
                                                        Van Marcke Group

woensdag 2 mei 2012
Social Media is a “group level” topic & responsibility...


woensdag 2 mei 2012
CSMO is based in HQ & has a global responsibility - Reports to CEO Caroline Van Marcke


woensdag 2 mei 2012
Why Social Media ?




woensdag 2 mei 2012
Social Media is not your objective




            If you can not tie your social media activity to a real
         business strategy with clear communications objectives...
                                Don’t start !




woensdag 2 mei 2012
Social CRM: The New Rules of Relationship Management
                                   18 Use Cases That Show Business How to Finally Put Customers First
                      March 5, 2010 - By R “Ray” Wang and Jeremiah Owyang with Christine Tran - Edited by Charlene Li


woensdag 2 mei 2012
External




woensdag 2 mei 2012
Monitoring




                                        Listen first !
               If not it’s like sailing blindly through the Gulf of Biscay
                           (which is pretty rough, believe me).




woensdag 2 mei 2012
Monitoring




woensdag 2 mei 2012
Blogging




woensdag 2 mei 2012
Instant Updates - CSR




woensdag 2 mei 2012
Flickr Account




woensdag 2 mei 2012
Issuu Account




woensdag 2 mei 2012
SMPR - social media press release




woensdag 2 mei 2012
Results: service & support - Twitter




woensdag 2 mei 2012
Internal




woensdag 2 mei 2012
“If you can’t trust your employees,
                  you have one of two problems,”
              “You are hiring the wrong people or
                you are not properly training the
                       people you hire.”

                      BL. Ochman - http://www.stopblocking.org/?p=87




woensdag 2 mei 2012
woensdag 2 mei 2012
Final thoughts...

                      Social Media Communications is not “on top”


             Use where and when it makes sense - “you do not have to”


                       Listen first.... start small & respect the rules


                             Don’t be afraid to ask questions


                      Access to information/internet is a human right

woensdag 2 mei 2012
Twitter: @horationelson
                      Let’s connect !   Mail: pborremans@vanmarcke.be


woensdag 2 mei 2012

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Corporate social media - Philip Borremans

  • 1. Philippe Borremans Social Media @ Van Marcke Group Chief Social Media Officer Van Marcke Group woensdag 2 mei 2012
  • 2. Social Media is a “group level” topic & responsibility... woensdag 2 mei 2012
  • 3. CSMO is based in HQ & has a global responsibility - Reports to CEO Caroline Van Marcke woensdag 2 mei 2012
  • 4. Why Social Media ? woensdag 2 mei 2012
  • 5. Social Media is not your objective If you can not tie your social media activity to a real business strategy with clear communications objectives... Don’t start ! woensdag 2 mei 2012
  • 6. Social CRM: The New Rules of Relationship Management 18 Use Cases That Show Business How to Finally Put Customers First March 5, 2010 - By R “Ray” Wang and Jeremiah Owyang with Christine Tran - Edited by Charlene Li woensdag 2 mei 2012
  • 8. Monitoring Listen first ! If not it’s like sailing blindly through the Gulf of Biscay (which is pretty rough, believe me). woensdag 2 mei 2012
  • 11. Instant Updates - CSR woensdag 2 mei 2012
  • 14. SMPR - social media press release woensdag 2 mei 2012
  • 15. Results: service & support - Twitter woensdag 2 mei 2012
  • 17. “If you can’t trust your employees, you have one of two problems,” “You are hiring the wrong people or you are not properly training the people you hire.” BL. Ochman - http://www.stopblocking.org/?p=87 woensdag 2 mei 2012
  • 19. Final thoughts... Social Media Communications is not “on top” Use where and when it makes sense - “you do not have to” Listen first.... start small & respect the rules Don’t be afraid to ask questions Access to information/internet is a human right woensdag 2 mei 2012
  • 20. Twitter: @horationelson Let’s connect ! Mail: pborremans@vanmarcke.be woensdag 2 mei 2012