This presentation describes the e-learning basic concepts; identify the main benefits of e-learning vs. classroom training; try to give some clues about how to integrate both types of training; gives a short description of specific e-learning technology; and finally, introduces the idea of closing "loop" integrating e-learning with knowledge management.

1. What is e-learning Some answers and a lot of questions

2. Contents Learning is much more than training The difference between information and education Learning design steps e-learning features E-learning justification E-learning benefits: costs, quality, reach, responsiveness Integration of e-learning and classroom education Changes in education paradigms E-learning challenges Learning redesign models E-learning technology E-learning specific technologies: authorware and LMS Integration with other information systems Closing knowledge management loop Integration of e-learning and knowledge management e-learning | Presentation 2

3. Learning is much more than training “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn” Alvin Toffler

4. Training is student-centered, information is content-centered Training Information Specialistdefinedpurpose Target needs Userdefinedpurpose Discipline carachteristics Student Content Sequencedforoptimalretention Presentation, practice, feedback and assessment Sequencedforoptimalreference Presentation e-learning | Presentation 4

5. The design of a training program has four steps: objectives, strategy, resources and control Certification design Media selection Strategy design Objectives definition e-learning | Presentation 5

6. E-learning features are: inmediacy, universality and continuity e-learning leverages Internet advantages, allowing updating, storing, recovering, distributing and sharing of information and training Can reach a wide target as is using standard Internet technology Learning is not over when training is finished, but performance assistance tools can be provided e-learning | Presentation 6

7. e-learning justification Nucleus Research analysts independently assessed the IBM training program “Basic Blue” and found that the company has got a return of investment (ROI) of 2284%

8. Deployment of an e-learning system is justified by the business value contribution Training qualityimprovement Business value Accesibility and convenienceincrease Costssaving Changeadaptabilityimprovement July 2007 e-learning | Presentation 8

9. Costs can be decreased due to greater efficiency and mostly by shorter opportunity costs E-learning is more efficient Training time for equivalente program used to be between 25% and 60% shorter There is no need of introduction, pauses, lunch time, etc. A suitable design allows the student to skip known chapters and doesn’t have to go the slower student speed e-learning used to have a more rigorous design process, due to the fact that is not so teacher supported There is no need to travel Most savings are due to the working hours not lost. Savings are direct to students department or company. e-learning | Presentation 9

10. Quality is translated in learning effectiveness and business results Business indicators Behaviouralchanges Knowledgeadquisitionassessment Studentsatisfactionassessment e-learning | Presentation 10

11. E-learning can be more convenient and can make business more adaptable E-learning systems are effective if all that need them can access them in the right time and with a right service Training is a critical factor in employee satisfaction Training does not finish when class is over Speed and flexibility are other value criteria. Lead time could be drastically decreased Training can be delivered to all target in the same time There is no trainers capacity limit There is no problem with students availability Content does not get obsolet in the training time July 2007 e-learning | Presentation 11

12. E-learning opportunities come in strategic reasons or in tactical needs IT applications Sales force, customersupport and sales channel Mandatoryeducation Professional development e-learning | Presentation 12

13. Integration of e-learning and classroom training “Personally, I am always ready to learn, although I do not always like being taught” Winston Churchill

14. Internet is going to change classroom training paradigm... Classroom will not be default training Classroom training and e-learning synergies will increase progressively Teacher will become a facilitator Training manuals will become Internet o intranet guides continously updated Training schedules will become irrelevant e-learning | Presentation 14

15. ...but there are big challenges to face To be part of a global learning strategy integrated in HR strategy and suitable to corporate culture To be suitable to student needs (pretest, skills profile, expert system, tutor) To keep student interest and attention during all training event To be user friendly To relate learning to business objectives To measure learning application and impact in business results To provide suitable support for student difficulties e-learning | Presentation 15

17. LCMS

18. -Web collaboration

19. -AuthoringtoolsSynchronous LearningfromCollaboration Discussit, Practicewithothers, Create virtual communities of practise CollaborativeLearning Virtual classrooms, e-Labs, Web conferences, e-Teams InteractiveLearning, Games and Simulations CBT/WBT, Multimedia, Games, Simulations Learning from Interaction Examine it, try it, interact with it Asynchronous Performance Support and ReferenceMaterials Web sites, video, audio, books, e-books Learning from Information Read it, watch it, listen to it e-learning | Presentation 16

20. A complete e-learning model must cover the whole process, from concept to execution Planning Deploying Creation Technology Execution Content Design Planning LMS LCMS Authortools Learningcontenthosting Training plan design Certification plan design Learninginfrastructuredesign/assessment Virtual campus design Training managementsystemdesign e-learningstrategyconsulting Training modeselectionworkshop Training programmanagement StudentHelpDesk Tutoring LearningOutsourcing Customcontentdevelopment Training solutionscatalog e-learning | Presentation 17

21. e-learning technology “Internet content is the King but infrastructure is God" Tom Kelly World Education VP, Cisco Systems

22. Technology capability must be assessed before installing any e-learning system Is there a defined strategy for the training portal? Does the organization have a LMS? Has everyone Internet access? Are there the right skills to install and deploy an e-learning system? Are the IT and training departments aligned? Are the different corporate areas coordinated? e-learning | Presentation 19

23. The two specific e-learning technologies areauthorware and learning management system (LMS) Estructure Multimedia Learningmaterialsmanagement Collaborativelearningsupport Statisticaltools User interface ERP Knowledgemanagement HR Systems. Learning Management System Authortool e-learning | Presentation 20

24. Authorware helps to build online courses but is not a substitute for learning specialists e-learning | Presentation 21

25. LMS selection criteria are related to functionality, technology, guarantee and cost User interface Enrollmentsystem Learning tracking Customization Testing Curriculumplanningsupport Security Collaborativelearningsupport Vendor Referencie Support Standard compliance Independence fromauthorware Independence fromcontentsource Independence fromnavigator Infrastructure Multiplataform Plug-insrequired in workstation Escalability Firewall Response speed E-mail integration Updates Programmingtools(APIs) Guarantee Funcionality Tecnology Price e-learning | Presentation 22

26. Closing the knowledge loopLearning 2.0

27. Explicitation and exchange are essential tools for knowledge management e-learning | Presentation 24

28. A complete learning solution should integrate knowledge management techniques in all cycle 2 Modelreview and practice Knowledgemaps Bestpracticesadoption Experts Interviews 1 Selfassessment Scenario 3 Scenario Support and tutoring Experiencereview 6 Improvementproposals Selfassessment Mentoring 4 Tests Exercises 5 Discussion Practicecommunities e-learning | Presentation 25

29. Santiago Moral Managing Partner smoral@adhoclearning.com http://www.adhoclearning.com/ Phone: From Germany: +49 (0) 151 2830 7404 From Spain: +34 639 241 094 26