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            BIG DATA
Understanding your Customer Journey
Dominik Johnson
Executive Manager Global Performance Alliance

        on twitter @dominik_johnson
        on facebook /dominik.johnson




Yamondo.com - 15 partners around the globe
Agenda


         - Big Data
         - Customer Journey
         - Case Study
Video (Placeholder)
http://www.youtube.com/watch?v=SMKScopMnKI




                           Source: YouTube Video The Guardian
Big Data

                                   Digital
                                   Advertisement
                                   Eco-System
                                   in the USA




           Source: Luma Partners
Big Data

                                                 Digital
                                                 Advertisement
                                                 Eco-System
                                                 in Turkey




           Source: Digitouch member of Yamondo
Big Data
40 Million                                        42%
Online Bank Accounts in Germany                   Of Germans bought something online
                             Source: BDB/Bitkom                                  Source: Vuma




28 Million                                        2/5
Germans are using Online Banking                  Of Retail Sales generated cashless
                             Source: BDB/Bitkom                                  Source: HDE




             39%
             Of Germans using Internet via mobile devices
                                                            Source: TNS
Big Data
3/5                                                 30%
companies in Germany want to start                  Of Germans worries about the misuse
with Big Data                                       of Big Data
                           Source: TNS, T-Systems                                 Source: Allensbach




                   3/5
                   Of Germans using real names in Social Networks
                   and 20% are using fantasy or fake names
                                                                  Source: Forsa
Big Data
Awareness                          Favorability
sensitize and create a need        hunger for information



Consideration                      Intent To Purchase
narrow down alternatives           trigger the decision



                              Conversion
                                                  Source: explido
Customer Journey




                   Source: explido
Customer Journey




                   Source: explido
Case Study




             Source: explido
Case Study
March’12 - April’12 Channels
Period of Time (Case Study)         Pay Per Click - Affiliate Marketing -
                                    Social Media - Email Marketing -
                                    Display - Cooperations


Ad Formats                          Parties
Google AdWords, HTML Newsletter,    5 inclusive client
Facebook Apps,YouTube Channel,
Affiliate Ads, Display Ads and one
website of a Cooperation partner
                                                    Source: explido
Case Study


         Video (Placeholder)
         http://www.youtube.com/watch?v=KG0_zLk7vKo
Case Study
Question
by FONIC within Kick-Off-Workshop



Which are the top 10 purchase decision
phases that my customers are taking?
#1


                                    Source: explido
Case Study
Question
by FONIC within Kick-Off-Workshop



How should an efficient budget allocation
look like?
#2


                                    Source: explido
Case Study
1/2 Billion Views          2 Million Clicks
Data                       Data



2,92 Touchpoints           6 Days
Average Customer Journey   Average Customer Journey




                                        Source: explido
Case Study




             Source: explido
Case Study
Case Study
Case Study
Question
by FONIC within Kick-Off-Workshop



How should an efficient budget allocation
look like?
#2


                                    Source: explido
Case Study
                                          PPC
30%                                       Content Network didn‘t work for
Display Budget Optimization w/in the      Awareness Phase therefore the defined
Awareness Phase                           budget can be shifted to the
                                          Favorability Phase and Consideration
                                          Phase
4,5%
Finish Rate - In terms the Social Media
Channel is a very cost effective          9%
managed channel it might be useful to     Display Budget Optimization within the
invest a part of the allocated budget     Consideration Phase
into new campaign or new apps.
                                                        Source: explido
Dominik Johnson
               Executive Manager Global Performance Alliance
               explido WebMarketing GmbH & Co. KG
               Curt-Frenzel-Str. 10a
               86167 Augsburg
               Germany




Спасибо вам.
               homepage	

    www.yamondo.com
               twitter	

     twitter.com/yamondo
               facebook	

    facebook.com/yamondo
               google+	

     plus.google.com/107653396540503500957

               homepage	

    www.explido.com
               twitter:	

    twitter.com/explido
               facebook:	

   facebook.com/explido
               google+	

     plus.google.com/103795736783609924357

               Telephone: +49 821 / 21 77 95 - 631
               eMail: 	

 dominik.johnson@explido.de

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2 johnson

  • 1. Инструменты веб-аналитики BIG DATA Understanding your Customer Journey
  • 2. Dominik Johnson Executive Manager Global Performance Alliance on twitter @dominik_johnson on facebook /dominik.johnson Yamondo.com - 15 partners around the globe
  • 3. Agenda - Big Data - Customer Journey - Case Study
  • 5. Big Data Digital Advertisement Eco-System in the USA Source: Luma Partners
  • 6. Big Data Digital Advertisement Eco-System in Turkey Source: Digitouch member of Yamondo
  • 7. Big Data 40 Million 42% Online Bank Accounts in Germany Of Germans bought something online Source: BDB/Bitkom Source: Vuma 28 Million 2/5 Germans are using Online Banking Of Retail Sales generated cashless Source: BDB/Bitkom Source: HDE 39% Of Germans using Internet via mobile devices Source: TNS
  • 8. Big Data 3/5 30% companies in Germany want to start Of Germans worries about the misuse with Big Data of Big Data Source: TNS, T-Systems Source: Allensbach 3/5 Of Germans using real names in Social Networks and 20% are using fantasy or fake names Source: Forsa
  • 9. Big Data Awareness Favorability sensitize and create a need hunger for information Consideration Intent To Purchase narrow down alternatives trigger the decision Conversion Source: explido
  • 10. Customer Journey Source: explido
  • 11. Customer Journey Source: explido
  • 12. Case Study Source: explido
  • 13. Case Study March’12 - April’12 Channels Period of Time (Case Study) Pay Per Click - Affiliate Marketing - Social Media - Email Marketing - Display - Cooperations Ad Formats Parties Google AdWords, HTML Newsletter, 5 inclusive client Facebook Apps,YouTube Channel, Affiliate Ads, Display Ads and one website of a Cooperation partner Source: explido
  • 14. Case Study Video (Placeholder) http://www.youtube.com/watch?v=KG0_zLk7vKo
  • 15. Case Study Question by FONIC within Kick-Off-Workshop Which are the top 10 purchase decision phases that my customers are taking? #1 Source: explido
  • 16. Case Study Question by FONIC within Kick-Off-Workshop How should an efficient budget allocation look like? #2 Source: explido
  • 17. Case Study 1/2 Billion Views 2 Million Clicks Data Data 2,92 Touchpoints 6 Days Average Customer Journey Average Customer Journey Source: explido
  • 18. Case Study Source: explido
  • 21. Case Study Question by FONIC within Kick-Off-Workshop How should an efficient budget allocation look like? #2 Source: explido
  • 22. Case Study PPC 30% Content Network didn‘t work for Display Budget Optimization w/in the Awareness Phase therefore the defined Awareness Phase budget can be shifted to the Favorability Phase and Consideration Phase 4,5% Finish Rate - In terms the Social Media Channel is a very cost effective 9% managed channel it might be useful to Display Budget Optimization within the invest a part of the allocated budget Consideration Phase into new campaign or new apps. Source: explido
  • 23. Dominik Johnson Executive Manager Global Performance Alliance explido WebMarketing GmbH & Co. KG Curt-Frenzel-Str. 10a 86167 Augsburg Germany Спасибо вам. homepage www.yamondo.com twitter twitter.com/yamondo facebook facebook.com/yamondo google+ plus.google.com/107653396540503500957 homepage www.explido.com twitter: twitter.com/explido facebook: facebook.com/explido google+ plus.google.com/103795736783609924357 Telephone: +49 821 / 21 77 95 - 631 eMail: dominik.johnson@explido.de