Talk delivered by Craig Smith at Agile 2016 in Atlanta, USA on 24 July 2016. When you look for inspiration in the Agile Coaching community, the name Gordon Ramsay is probably not the first name to come to mind. He has been known to be belligerent, condescending and downright rude, but underneath this brute facade is a treasure trove of skills and talents that influence change. In this presentation we will draw insights from his ‘Kitchen Nightmare’ escapades and draw parallels with how much his work aligns with that of an Agile Coach and the goal to successfully drive change and introduce a number of models and techniques that are indispensable in the coaching toolkit. Learning Outcomes: * Understand the difference between coaching, advising and mentoring * Approaches to having confronting coaching conversations * Dealing with denial and unengaged staff * The criticality of a burning platform to invoke change * Why it is important to have coaches as experts * Agile coaching is more than the GROW model (or other coaching models)

1. CRAIG SMITH
@SMITHCDAU
COACHING
LESSONS WECANLEARN
FROM GORDONRAMSAY
AGILE

2. WELCOME…
Image:http://img.thesun.co.uk/aidemitlum/archive/01866/gordon-m_1866934a.jpg
@agilerenee

3. Image:©ITVStudiosAmericahttp://s.sidereel.com/tv_shows/34287/giant_2x/KN3X4Showcard.jpg
©OnePotatoTwoPotatohttps://tribzap2it.files.wordpress.com/2012/08/gordon-ramsay-hotel-hell.jpg
LOVE
OR
HATE?

4. LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS
SHOW FORMULA

5. COACHING FORMULA - GROW
Image:http://study.com/cimages/multimages/16/grow-model_v01.png

6. RESPONSIBILITY PROCESS
ResponsibilityProcess®byChristopherAvery&TheLeadershipGift

7. ACI COMPETENCY FRAMEWORK
AgileCoachingInstitureCoachingCompetencyFramework

8. COACHING KATA
Image:©ColumbiaPictureshttps://nypdecider.files.wordpress.com/2014/11/the-karate-kid-15.png

9. LISTEN &
LEARN
https://www.youtube.com/watch?v=HjW-xKbelUc
KitchenNightmares©ITVStudios

10. KATA:
POWERFUL QUESTIONS
LISTEN &
LEARN

11. LISTEN &
LEARN WHAT DID WE OBSERVE?
Goal /
Reality
Pre-Responsibility
/ Denial /
Lay Blame
Coaching

12. POWERFUL QUESTIONS
WHAT DID YOU OBSERVE?
WHAT ELSE COULD YOU ASK?

13. ACTIVE LISTENING

14. EMPATHY

15. COACHING ALLIANCE
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg

16. OBSERVE
https://www.youtube.com/watch?v=YJ8dRorGtTw
itchenNightmares©ITVStudios

17. KATA:
CONFLICT
OBSERVE

18. OBSERVE
WHAT DID WE OBSERVE?
Reality /
Options Denial
Mentoring /
Mastery

19. GEMBA > GO SEE
Image:©ShineAustraliahttp://cdn.newsapi.com.au/image/v1/0e30ff85bb5b1058ec5393be9097d96b

20. CONFLICT
WHAT CONFLICT DID YOU OBSERVE?
WAS CONFLICT USEFUL AS A COACH?

21. ROOT CAUSE ANALYSIS

22. HOLD A
MIRROR
https://www.youtube.com/watch?v=1Dhkjmup7PQ
KitchenNightmares©ITVStudios

23. HOLD A
MIRROR
KATA:
USE THE MODELS

24. HOLD A
MIRROR WHAT DID WE OBSERVE?
Reality Lay Blame /
Justify / Shame
Coaching /
Mastery

25. THE TRUTH CAN HURT
Image:©ShineAustraliahttp://iprx.ten.com.au/ImageHandler.ashx?f=jpg&u=https%3A%2F%2Fnetworkten-
a.akamaihd.net%2Fnew%2F2199827728001%2F201507%2F1980%2F2199827728001_4351096459001_EP51-BCS.jpg%3FpubId%3D2199827728

26. LOOK FOR METRICS
KitchenNightmares©ITVStudios

27. Image:http://cdn.funnyisms.com/79faa0dd-8148-4208-8c98-8b2b78eb3866.jpg
POKE THE BEAR

28. NON-VIOLENT COMMUNICATION

29. ASK TO
COMMIT
https://www.youtube.com/watch?v=kPGsIf0Lrrs
KitchenNightmares©ITVStudios

30. KATA:
BODY LANGUAGE
ASK TO
COMMIT
Image:http://i.telegraph.co.uk/multimedia/archive/03170/gordon_3170843b.jpg

31. ASK TO
COMMIT WHAT DID WE OBSERVE?
Reality /
Options
Quit / Shame /
Obligation /
Responsibility
Coaching /
Mentoring

32. Image:http://i.telegraph.co.uk/multimedia/archive/03170/gordon_3170843b.jpg
BODY LANGUAGE
WHAT BODY LANGUAGE DID YOU SEE?

33. ENERGISE /
TEACH /
MENTOR
https://www.youtube.com/watch?v=MSkmLoF6d0Q
KitchenNightmares©ITVStudios

34. KATA:
AGILE PRINCIPLES
ENERGISE /
TEACH /
MENTOR
Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg

35. ENERGISE /
TEACH /
MENTOR
WHAT DID WE OBSERVE?
Options /
Way Forward
Responsibility Mentoring /
Facilitating /
Mastery

36. Image:
AGILE PRINCIPLES
Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg
WHAT PRINCIPLES WERE PRESENT HERE?
 Business people and developers must work together daily
throughout the project.
 Build projects around motivated individuals. Give them the
environment and support they need, and trust them to get the
job done.
 The most efficient and effective method of conveying
information to and within a development team is face-to-face
conversation.
 Continuous attention to technical excellence and good
design enhances agility.
 The best architectures, requirements, and designs emerge
from self-organizing teams.

37. Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg
KEEP IT SIMPLE

38. ENVIRONMENT & TOOLS
Image:http://ww1.prweb.com/prfiles/2012/12/07/10530558/Zocalo_Ramsay4.png

39. MENTOR / LEAD BY EXAMPLE
Image:https://i.ytimg.com/vi/J9H0dijXztA/maxresdefault.jpg

40. PROBLEM IS THE SYSTEM, NOT PEOPLE

41. STAND
WITH THE
TEAM
https://www.youtube.com/watch?v=Iy7wD9Yyg8w
KitchenNightmares©ITVStudios

42. STAND
WITH THE
TEAM
KATA:
USE THE MODELS

43. STAND
WITH THE
TEAM
WHAT DID WE OBSERVE?
Way Forward Responsibility Coaching /
Mastery

44. STAND “WITH” THE TEAM
Image:http://www.cbc.ca/punchline/content/images/punchroll/ramsay-mandarin.jpg

45. BUILD QUALITY IN
Image:https://heavyeditorial.files.wordpress.com/2016/06/gordon-ramsay-meme-4.jpg?quality=65&strip=all

46. REFLECT &
NEXT
ACTIONS
https://www.youtube.com/watch?v=mHxT4CLtHn0
KitchenNightmares©ITVStudios

47. Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
KATA:
COACHING ALLIANCE
REFLECT &
NEXT
ACTIONS

48. REFLECT &
NEXT
ACTIONS
WHAT DID WE OBSERVE?
Way Forward Responsibility Coaching

49. Image:http://lemerg.com/data/wallpapers/41/861892.jpg
SEAGULL COACHING

50. RETROSPECT & NEXT ACTIONS
Image:http://weisbart.com/wp-content/uploads/2011/09/cookie-header.jpg

51. MAKE YOUR COACHING STICK

52. COACHING ALLIANCE
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS

53. COACHING ALLIANCE
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
LISTEN &
LEARN
LISTEN &
LEARN
LISTEN &
LEARN
OBSERVE
OBSERVE
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS

54. WRAP UP
Image:https://thehungryswans.files.wordpress.com/2014/12/img_2526.jpg

55. LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS
KNOW YOUR PROCESS

56. USE YOUR TOOLS

57. REMEMBER THE GOAL
Image:©20thCenturyFoxhttps://marketingdebareserestaurantes.files.wordpress.com/2011/11/alta-cocina-simpson-chefs-e1321395334342.jpg?w=5

58. BE YOURSELF AND PRACTICE
Image:http://static.lakana.com/media.fox5atlanta.com/photo/2016/03/18/cookie1_1458297474348_34331943_ver1.0_640_480_1458338876318_104

59. COACHING QUESTIONS?
AGILE
http://www.craigsmith.id.au
craig@craigsmith.id.au
@smithcdau
CRAIG SMITH