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คณะนิเทศศาสตร ์ จฬาลงกรณ์มหาวทยาลย
                 ุ           ิ ั
E-MARKETING IN DIGITAL LIBRARIES

     Product                 Price of Service                   Place          Promotion           Process

• reference,               • direct and                 • delivery and      • how libraries    • How do people
• web access                 indirect costs               distribution of     let users know     consume
                             to produce                   the products        what products      services?
                             and deliver the              and services,       are available.   • What
                             product, or                  location of                            processes do
                             actual fees                  services,                              they have to
                                                        • availability,                          go through to
                                                          and                                    acquire the
                                                          accessibility                          services?
                                                                                               • Where do they
                                                                                                 find the
                                                                                                 availability of
                                                                                                 the service?


 Soraya Ziaei
 Islamic Azad University, Sciences and Research Campus, Tehran, Iran
 E-MARKETING IN DIGITAL LIBRARIES
 IADIS International Conference e-Society 2007
our intricate attempts to describe
                        and present a few choice collections
                        have resulted in expensive, but little-
 Erway &                used websites. And the rest of our
 Schaffer
 (2007, pg. 7)
                        collections remain largely invisible ...
                        discovery happens
                        elsewhere".
Robert A. Schrier
Syracuse University
Digital Librarianship & Social Media: the Digital Library as Conversation Facilitator
D-Lib Magazine, July/August 2011
Volume 17, Number 7/8
58%                       84%                      only 1%
                                                   who said they went
of respondents did not    of respondents used      to a library search
know that their library   a web-based search       engine first
held electronically       engine as
accessible full-text      their first choice for
materials                 search




(Buczynski, 2007).
Listening



                                                                                              Participatio
                                         Strategy
                                                                                                   n
                                                                         Social
                                                                         Media

                                                                                        Transparen
                                                        Policy
                                                                                            cy

Robert A. Schrier
Syracuse University
Digital Librarianship & Social Media: the Digital Library as Conversation Facilitator
D-Lib Magazine, July/August 2011
Volume 17, Number 7/8
Tactics

                                                                                                     Guerrilla
      E-mail                  Opinion polls                Newsletter:       Viral marketing:
                                                                                                    marketing:

• Using this tool          • Via such                   • Providing          • To do this,       • This is a
  library can                services,                    general              visitors are        reactive and
  provide virtual            visitors’                    information          asked to            opportunistic
  reference                  opinions as                  about                introduce           marketing. In
  services,                  well as                      activities and       library site to     future world of
  selective                  feedback can                 news of              others.             information
  dissemination              be easily and                library.                                 library users
  of information             speedily                   • Also, this plays                         want to access
  (SDI) and so               determined                   a current                                their needed
  forth.                                                  awareness                                information as
                                                          services (CAS).                          soon as
                                                                                                   possible.


 Soraya Ziaei
 Islamic Azad University, Sciences and Research Campus, Tehran, Iran
 E-MARKETING IN DIGITAL LIBRARIES
 IADIS International Conference e-Society 2007
If digital libraries truly
                        want to create a lasting and rewarding social
                        media program, they need to think ahead about
                        who will be responsible
                        for creating content, maintaining the
                        site, and responding to users when
                        necessary.

Robert A. Schrier
Syracuse University
Digital Librarianship & Social Media: the Digital Library as Conversation Facilitator
D-Lib Magazine, July/August 2011
Volume 17, Number 7/8
Internet Access:
      The big picture
                                   The
             1995                Internet
                                  users	
  

                      1999                      2011
                1.5 Million Thais
                                              25 Million Thais


Demographics:
Elite, educated, urban people
** Rural people rely mainly on
mainstream media

** Rapid increase in the Internet users
Penetration disparities:
* Income divide proportional with Digital Divide




                                       75%
                                                    60.7%
         36%


        Thailand                    Singapore      Malaysia
Salary & Internet Price
** Limited government policy or action

                                         Salary                       Internet Price




  Bangkok	
                     37,000            THB                 590          THB




    Poorer	
  
                                 18,700           THB                  590          THB
                            ** Avg. salary = 700 US / month   ** Avg. price = 20 US / month	
  
Current and Future Internet Usage
 by Population and Demographics


                                                       Young generation
                                                       - Age and time spent


Where do they go online
** More than nine in 10 online users visit
                                               98%              98%

                                                                               63.4%
                                                             Visit
                                                             social
                                             News            networking       Entertainment
                                             portals         sites            sites

 (Source: NBTC, 2011)	
  
Current and Future Internet Usage
  by Population and Demographics

  What they do online
  The most popular activities among Thai netizens are……
  (Source: Nielsen, 2011)




                            85%                        79%                         74%
                    Sending Email                  Reading news             Private message




      70%                                69%                      68%                         12%
Reading comments                     Sharing posts       Watch or download video    Watch online television
 about Products                     Or images online                                 or listen web radio
Mobile phone access
                                                 12.9%
 Mobile phone
84 million                                       Thais use
                                                 smart phones

subscribers

                                   Smart phone    33.3%
                                                 of Bangkok
                                                 people use
                                                 smart phones




                                                  19%
                                                 of people in
                                                 Northern
                                                 provinces use
** Thai population is 70 million                 smart phones
Social media in Thailand



                                              90%
How often do
they use it?                       8%
                                 5-6 times
                                  a week

                   22.4%
                    once a day
                                             Thai online users used
                                             social networking sites
                                               in the past 30 days.




                 46.9%
                   more than
                   once a day
Social media in Thailand

                                                 What do they do?

94.5%
of users chat with
                           63.4%
                            of users check
 their friends and         the sites to update
read their friends’            their status,
updates on social           share photos,
networking sites.           information, or
                                 news.
Social media in Thailand

How much time do they spend?

     29.8%                        13.9%                          11.1%                         5.2%



 total time spent            total time spent             total time spent               total time spent
      online 	
               entertainment	
               portal sites	
             instant messengers	
  


                     5%                           3.9%                            2%



               total time spent               total time spent              total time spent
                    games	
                         email	
               search / navigation	
  
Social media in Thailand
                                   18.3 million
                                   users in 2012, Thailand   Bangkok had
                                   has become the 13th       70% (12.8 million)
                                   largest nation of         of the Facebook users of
                                   Facebook users.           the whole nation.
How many people are                (Socialbakers)

using it?

                       The largest
                                 user group is                88% of all
                                                              Internet users
                       the 18-24 years old,                   in Thailand use
                                                              Facebook (Internet
                       accounting for                         World Stats, 2012).

                       5.65 million people,
                       or one-third of all users.
                       (comScore, 2012b).
Social media in Thailand



                   1.8                                        Entertainer	
  
                                                              TV	
  host	
  –	
  
                                                              Woody	
  

                Million                                       Milintachinda	
  	
  
                                                              920,000	
               Poli9cian	
         Journalist	
  

                users                                         followers	
  
                                                                                      Abhisit	
  
                                                                                      Vejjajiva	
  	
  
                                                                                      467,000	
  
                                                                                      followers	
  
                                                                                                          Chief	
  director	
  
                                                                                                          of	
  Na2on	
  
                                                                                                          Group	
  
                                                                                                          -­‐Suthichai	
  
                                                                                                          Yoon	
  	
  
                                                                                                          374,000	
  
                                                                                                          followers	
  

1.8 million users in Thailand in 2012, which represents the
second largest group of users in Southeast Asia.
(Zocialrank, 2012)


Thais use Twitter to get quick updates from news
organizations and from sources like politicians or
entertainment artists.

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Digital Library

  • 1. LIVE AND LEARN เพลนไปกบสอออนไลน์ ิ ั ่ื บรรยายโดย อ.สมิทธิ์ บุญชุตมา ิ คณะนิเทศศาสตร ์ จฬาลงกรณ์มหาวทยาลย ุ ิ ั
  • 2. E-MARKETING IN DIGITAL LIBRARIES Product Price of Service Place Promotion Process • reference, • direct and • delivery and • how libraries • How do people • web access indirect costs distribution of let users know consume to produce the products what products services? and deliver the and services, are available. • What product, or location of processes do actual fees services, they have to • availability, go through to and acquire the accessibility services? • Where do they find the availability of the service? Soraya Ziaei Islamic Azad University, Sciences and Research Campus, Tehran, Iran E-MARKETING IN DIGITAL LIBRARIES IADIS International Conference e-Society 2007
  • 3. our intricate attempts to describe and present a few choice collections have resulted in expensive, but little- Erway & used websites. And the rest of our Schaffer (2007, pg. 7) collections remain largely invisible ... discovery happens elsewhere". Robert A. Schrier Syracuse University Digital Librarianship & Social Media: the Digital Library as Conversation Facilitator D-Lib Magazine, July/August 2011 Volume 17, Number 7/8
  • 4. 58% 84% only 1% who said they went of respondents did not of respondents used to a library search know that their library a web-based search engine first held electronically engine as accessible full-text their first choice for materials search (Buczynski, 2007).
  • 5. Listening Participatio Strategy n Social Media Transparen Policy cy Robert A. Schrier Syracuse University Digital Librarianship & Social Media: the Digital Library as Conversation Facilitator D-Lib Magazine, July/August 2011 Volume 17, Number 7/8
  • 6.
  • 7. Tactics Guerrilla E-mail Opinion polls Newsletter: Viral marketing: marketing: • Using this tool • Via such • Providing • To do this, • This is a library can services, general visitors are reactive and provide virtual visitors’ information asked to opportunistic reference opinions as about introduce marketing. In services, well as activities and library site to future world of selective feedback can news of others. information dissemination be easily and library. library users of information speedily • Also, this plays want to access (SDI) and so determined a current their needed forth. awareness information as services (CAS). soon as possible. Soraya Ziaei Islamic Azad University, Sciences and Research Campus, Tehran, Iran E-MARKETING IN DIGITAL LIBRARIES IADIS International Conference e-Society 2007
  • 8. If digital libraries truly want to create a lasting and rewarding social media program, they need to think ahead about who will be responsible for creating content, maintaining the site, and responding to users when necessary. Robert A. Schrier Syracuse University Digital Librarianship & Social Media: the Digital Library as Conversation Facilitator D-Lib Magazine, July/August 2011 Volume 17, Number 7/8
  • 9. Internet Access: The big picture The 1995 Internet users   1999 2011 1.5 Million Thais 25 Million Thais Demographics: Elite, educated, urban people ** Rural people rely mainly on mainstream media ** Rapid increase in the Internet users
  • 10. Penetration disparities: * Income divide proportional with Digital Divide 75% 60.7% 36% Thailand Singapore Malaysia
  • 11. Salary & Internet Price ** Limited government policy or action Salary Internet Price Bangkok   37,000 THB 590 THB Poorer   18,700 THB 590 THB ** Avg. salary = 700 US / month ** Avg. price = 20 US / month  
  • 12. Current and Future Internet Usage by Population and Demographics Young generation - Age and time spent Where do they go online ** More than nine in 10 online users visit 98% 98% 63.4% Visit social News networking Entertainment portals sites sites (Source: NBTC, 2011)  
  • 13. Current and Future Internet Usage by Population and Demographics What they do online The most popular activities among Thai netizens are…… (Source: Nielsen, 2011) 85% 79% 74% Sending Email Reading news Private message 70% 69% 68% 12% Reading comments Sharing posts Watch or download video Watch online television about Products Or images online or listen web radio
  • 14. Mobile phone access 12.9% Mobile phone 84 million Thais use smart phones subscribers Smart phone 33.3% of Bangkok people use smart phones 19% of people in Northern provinces use ** Thai population is 70 million smart phones
  • 15. Social media in Thailand 90% How often do they use it? 8% 5-6 times a week 22.4% once a day Thai online users used social networking sites in the past 30 days. 46.9% more than once a day
  • 16. Social media in Thailand What do they do? 94.5% of users chat with 63.4% of users check their friends and the sites to update read their friends’ their status, updates on social share photos, networking sites. information, or news.
  • 17. Social media in Thailand How much time do they spend? 29.8% 13.9% 11.1% 5.2% total time spent total time spent total time spent total time spent online   entertainment   portal sites   instant messengers   5% 3.9% 2% total time spent total time spent total time spent games   email   search / navigation  
  • 18. Social media in Thailand 18.3 million users in 2012, Thailand Bangkok had has become the 13th 70% (12.8 million) largest nation of of the Facebook users of Facebook users. the whole nation. How many people are (Socialbakers) using it? The largest user group is 88% of all Internet users the 18-24 years old, in Thailand use Facebook (Internet accounting for World Stats, 2012). 5.65 million people, or one-third of all users. (comScore, 2012b).
  • 19. Social media in Thailand 1.8 Entertainer   TV  host  –   Woody   Million Milintachinda     920,000   Poli9cian   Journalist   users followers   Abhisit   Vejjajiva     467,000   followers   Chief  director   of  Na2on   Group   -­‐Suthichai   Yoon     374,000   followers   1.8 million users in Thailand in 2012, which represents the second largest group of users in Southeast Asia. (Zocialrank, 2012) Thais use Twitter to get quick updates from news organizations and from sources like politicians or entertainment artists.