Creating Smarter Cities 2011 - 03 - Joe Dignan - Microsoft - Connected government framework for Smart Cities
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Cities are the world’s economic engines and we are in the grips of a second great migration to the city. The analyst community has highlighted that the critical enabling mechanism to ameliorate these challenges is a gestalt ICT framework. Microsoft is a partner for a majority of the world’s cities and is taking up the challenge to define a global ICT framework for cities as part of their connected government framework.
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Creating Smarter Cities 2011 - 03 - Joe Dignan - Microsoft - Connected government framework for Smart Cities
- 1. Connected Government Framework for Smart Cities Joe Dignan Industry Managing Director, LRG, World Wide Public Sector, Microsoft joedigna@microsoft.com
- 2. CITIES HAVE A COMMUNITY OF DECISION MAKERS PPP with the private sectors Developers/SIs/Banks City Governance
- 3. WHO HAVE A COMPLEX ARENA Transportation Health & Human Environment & Services Sustainability Education
- 4. That is being enabled by new technology Mobile Cloud Computing Technology Operating Pervasive sensor Anytime Anyplace Any Any technology service network Framework (Gartner) Consumerization of IT Pervasive broadband
- 5. That works best through a common OT The Analyst view of what a smart city needs- “ A framework approach: • A smart city subsystem contains a variety of ICT and Operating Technology elements that are integrated in a smart solution that spans multiple policy areas or agencies. • This forms the foundation for global frameworks • Technology providers have to develop a smart city subsystem solution (using best practice cases), with a view, ultimately, to offering a solution that is competitive from a technological and price perspective.” Gartner Market Trends: Smart Cities Are the New Revenue Frontier for Technology Providers, 2011
- 6. Our Vision for a Connected City Citizens Service Delivery and Engagement Workers Workplace Modernization Leaders Insight and City Outcomes City Processes Accountability and Aspirations and Services Partner ICT Solution Infrastructure Areas
- 7. Connected Government Framework City outcomes and Aspirations City Processes and Services Solution Areas ICT Infrastructure
- 8. Scenarios for a Connected Government in Cities • Citizen Portals • Employee portals & search • ERP • Contact Centers • Case Management / xRM • GIS • Citizen Mobile Apps • Doc & Records Management • Advanced analytics • Citizen Identity • Gov LoB / Tier 1 apps • BI for Performance • Citizen Service Apps • Office Business Applications Management • Social Engagement • Remote & online collab. • Data interoperability • Desktop/Device Mgmt • Open Data & Apps • Employee Identity • Master Data Management
- 9. CGF in the City-case study 9
- 10. CGF Implementation—LoveCleanLondon Government Outcomes and Aspirations • Cleaner City for Olympics • Efficiency Gains • Community Support Government Processes and Services • Enabled Reporting of Issues • Citizen Direct Access to Reports • Integrated Front and Back Office • Social Media Sharing of Information Solution Areas • Solution Area: Service Delivery and Engagement • Partner: Bbits • Love Clean Streets Engine Microsoft Platform • Dynamics CRM • Windows Azure • Windows Phone 7