Italian citizen portal: Linea Amica

The italian’s web portal Linea Amica on the web October 2011

European on line services principles ,[object Object],[object Object],[object Object],[object Object],[object Object]

Simple and direct one stop shop Main Title Slider Go to page News in evidence … more news Last news | Most viewed| Recommended Search on public web Web chat: help to search /navigate Asking help on line to Linea Amica contact center, toll free 803.001 Reading answers in Questions and Answers encyclopedia Getting services on the web: informations, forms, transactions Evaluating voting, reporting, discussing and participating Knowing rights of citizenship and how exercise Controlling monitoring and verifying how it works and costs Yellow pages of goverment Maps Apps Open data Go

Simple and direct one stop shop Main Title Slider Go to page News in evidence … more news Last news | Most viewed| Recommended Search on public web Web chat: help to search /navigate Asking help on line to Linea Amica contact center, toll free 803.001 Reading answers in Questions and Answers encyclopedia Getting services on the web: informations, forms, transactions Evaluating voting, reporting, discussing and participating Knowing rights of citizenship and how exercise Controlling monitoring and verifying how it works and costs Yellow pages of goverment Maps Apps Open data Last news, Twitter, on line radio, RSS fedd Searching engine developed for italian Public Administration Linea Amica Contact center, 90 operator toll free number Solved Question and Answers Resources for the aknowledgement of citizens rights Open data and applications Evaluate and control PubblicAdministration activities Adresses, telephones, emails, web sites, maps of PA On line services at a glance Go

A data ecosystem Editing Content editing by operators Interoperability Data exchange based on semantic standards Input DATA Crawler Searching content using searching spiders Crowdsourcing Update by users Form XML API Crawler Wiki Navigate Browsing web pages by menus and directories Open data Free reuse of open data and linked open data Browser App WebApp App WebApp XML API RDF Search Searching engine with facets filtering Output Applications Get information through widgets, maps and apps for smartphone

italia.gov.it searching engine ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Search “passaporto” list public pages: polizia di stato, linea amica… Choosing polizia di stato you get more relevant informations

Last news ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],User voted news put in evidence the more relevant contents.

Help ,[object Object],[object Object],[object Object],[object Object],[object Object],By the on line form is possible ask an operator to take in charge a problem….

Question and answers ,[object Object],[object Object],[object Object],[object Object],[object Object],Searching in Q&A you can find and vote generalised solutions and Q&A browsed with that one by users.

Awareness of citizen’s rights ,[object Object],[object Object],[object Object],[object Object],I I want to understand what I can do with cjertified email I find a summary, a video, a learning object, related Q&A, links.

On line services ,[object Object],[object Object],[object Object],In security section I find direct access to on line police services

Evaluation and participation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Give positive or negative feedback (vote or comment) on a specific public service (totem, web, phone) and read other reviews

Yellow pages and maps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Starting from where I am now, I can visualize all public offices and select the category I’m interested on

Open data ,[object Object],[object Object],[object Object],[object Object],[object Object],List of open dataset described by CKAN metadata

A collaborative platform ,[object Object],[object Object],[object Object],[object Object]

Italian citizen portal: Linea Amica

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Italian citizen portal: Linea Amica