2. Content Description of the sequence of events My feelings Issues that are relevant to the incident Comments who involved during incident Reflection on the incident Alternative choices or actions For own future plan
3. Description of the Sequence of Events Two problems Cashers between from KMN and from the clients’ Between the marketing department and the account department When the cashers of the KMN went to the clients for the money which have been collected When the cashers went to the client’s office and take the money back Poor performance of cash collecting
4. My Feelings Relationship between the clients and KMN Quality of the staffs from KMN Company Image
5. Issues that are Relevant to the Incident May be so many facts Lack of systematic cash collection Strong and flexible relationship between the staffs of KMN Poor information linkage
6. Comments who Involved during Incident Quite good even level between human power and workload is very different Try hard to solve Take responsibilities Very patient to the other persons not only from KMN but also from the others
7. Reflection on the Incident Most are very appropriate and can solve well
8. Alternative Choices and Actions Training to the others for collecting the cash Marketing collect from the client and give it to the Account
9. For own Future Plan Sometime helping the others are good but sometime it make troubles Establish the small team especially for the collection Develop the computer software
