Information available on: http://luxsjam.fi4si.eu

1. The 2013
Luxembourg
Service jam
event guide book
luxsjam.fi4si.eu

2. The 2013 event guide book
What: is the event about
When: Timing – Time frame – Time line
Why: Have fun designing services across fields and
disciplines/Bring answer to local needs
Who: Everybody wanting to have fun inventing and
prototyping services(Students/ Nerds/ Geeks/ Artists/
finance analyst/ Multiform engineer...)
Where: Impactory coworking space Luxembourg
How to: register

3. What : What is the event about
On the first weekend of March 2013, people interested in service and
customer experience will meet at locations all over the globe. They will be
designers, students, academics, business people, customers, mums, kids
and grand-dads.
Entrepreneurship Social inclusion
Smart city & society
within the proposed Cultural activities
theme by the GSJ you Leisure & sport activities
can pursue our own Sustainable cities
design issues and ethical
endeavours
Design for all & by all

4. When: Timing – Time line – Time frame
Teams are
encouraged to
stay/rotate and
work on site all
6 p.m Global along the event
Service Jam duration
theme revealed
Jam launched 6 p.m service
in Luxembourg concept
presentation
01 March 02 March
First jammers to start on Friday
24 hrs
01 March 6 p.m Local
Hamilton, New Zealand site (05
a.m in Luxembourg)

5. When: 2 days to invent new services
Participants are invited Sat 02/03/13
to introduce themselves
on the first phase of 10 a.m
event, to communicate
on their interests and
expertises Prototyping &
concept proofing
Fri 01/03/13 5 p.m
Welcome
Consolidate
concept pitch
Exploration
Presentation
1st concepts
As you wish p.m/a.m 20:00 p.m

6. Friday 01/03/13 Event Time Line
5 p.m
Welcome
GSJ 2013 topic release
Explorati Idea pitch
on to Idea vote & team building
ideate
Draw, illustrate, design
phase
8 p.m Expose
Break
1st concepts Illustrate service history
DAY
1
work as long as needed

7. Saturday 02/03/13 Event time line
Sat 02/03/13
09a.m Illustrate story board
Play customer service pathway
Concept &
Record service testing/ street interview
prototyping
4 p.m Demonstrate concept proofing
Break
Build concept
Consolidate service offer in a pitch
pitch
6 p.m End of
design DAY
Presentation
2
10:00 a.m

8. Why : Have fun designing services
Meet a lot of cool people at all levels of
experience Work through a whole design
process in one weekend
Experienced or completely new to the
field, you will learn more about service
design experience. Pick up a load of new
ideas and work practices
Design the best concept to win 3 months
of membership at the Impactory to bring
your service to market

9. Who: Everybody, explorers who want to have fun inventing
and prototyping
Designer Practitioner
Health Engineer
Student
Developer Analyst Multidisciplinary
Financial Co-innovation
Counsel
Economist Architect adventure
Customer
Planner
web specialist

10. Where: Impactory co-working space
29, Bd Grande-
Duchesse Charlotte
L-1331 Luxembourg

11. How to: Register and join us
luxsjam.fi4si.eu