ATD - Western Michigan September Meeting

Copyright © 2016 Float. All rights reserved.www.gowithfloat.com
MOBILE LEARNING AND TECHNOLOGY TRENDS
1

Copyright © 2016 Float. All rights reserved.www.gowtihfloat.com
About Chad Udell
Managing Director at Float, co-Founded in 2010
Faculty for over 10 years at Bradley University in Interactive Media
Been designing and developing web and learning solutions for 20 years
A bit of a hacker/tinkerer, and a learning technology and design geek
chadu@gowithfloat.com - @visualrinse on Twitter
Author of Learning Everywhere: How Mobile Content Strategies are Transforming Training
Editor and Author of Mastering Mobile Learning: Tips and Techniques for Success

What’s Up with Mobile
Learning?
4

Where are we?
5

Where are we?
6

Let’s dive in…
7
Phase Year Examples
Tech Trigger 2010-2011 iPad, Apple education ads
Inflated Expectations 2012-2013
All the HTML5 stuff,
“There’s an app for that”
Trough of Disillusionment 2014-2015
Mobile LMS, mobile
authoring tools
Slope of Enlightenment 2016-
Microlearning, standards,
better tools, LMS changes

Let’s dive in…
8
Phase Year Examples
Tech Trigger 2010-2011 iPad, Apple education ads
Inflated Expectations 2012-2013
All the HTML5 stuff,
“There’s an app for that”
Trough of Disillusionment 2014-2015
Mobile LMS, mobile
authoring tools
Slope of Enlightenment 2016-
Microlearning, standards,
better tools, LMS changes

Let’s analyze these trends.
9

Microlearning
• Acknowledges how people consume
mobile content
• Embraces those small moments
• Focuses on one key learning
takeaway, not monolithic
• Not assessment centric,
engagement centric
• It’s so hot right now… FocusOn
2016 (16 sessions!)
10
Unsplash: Jorigė Kuzmaitė

Standards
• XAPI is all the rage, right?
• It’s flexible – which is a strength
• It’s flexible – which is a weakness
• CMI-5 is emerging as the xAPI on
rails – a recipe book of sorts
• completed vs finished
• began vs started
• experienced vs learned
11
Unsplash: Andy Chilton

Better Tools
• Mobile first approach, not a “hack”
• Designed with the end user
experience in mind
• Not as “slide-focused”
• Web-based, cloud friendly
• Examples
• Adapt (https://www.adaptlearning.org/)
• Gomo (http://www.gomolearning.com/)
• Web Frameworks (Bootstrap,
Foundation)
12
Unsplash: Ashim D’Silva

Why is the LMS
changing?
• Not user friendly
• Not accessible
• Not micro learning focused
• Not mobile compatible
• My enterprise customers are
“abandoning” it for greener pastures
• Relegated to compliance and HR
13
Unsplash: Martin Bisof

What do these look like in
the real world?
14

Some of our Best
Examples…
15
Images removed to protect client confidentiality.

Flashcards and games as
an early win…
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www.gowithfloat.com Copyright © 2016 Float. All rights reserved.
quick,
accurate product
information recall is
a key performance
metric for us.
our sales teams
need help.
Our product line is complicated, and
- Source removed to protect confidentiality.
If we are to remain competitive in this type of
competitive climate,
“

Project Rationale
Learning content is expensive to produce. The reuse of this content
continues to decline. Creating large, time consuming courses that take 30-
60 minutes or more to complete is a losing battle in the competition for
time and engagement of our learners. Gaming has been shown to be an
effective form of teaching for many uses. Let’s create something that our
teams love to use and embrace their competitive nature.
We need to
engage and increase
repeat usage.

People crave fun.
Create an engaging experience and encourage repeat usage
19

Adapt and expand…Take a winning recipe and move it forward
20

Keep it up! Quick reference
with deeper selling tools
next…
21

assistance that
positively impacts
customer service
and results in
upsell.
and training is
too costly.
Our learning audience is diverse
- Source removed to protect confidentiality.
We need real-time decision
“

Project Rationale
Roles with high levels of attrition and where onboarding is considered a
“nice-to-have” rather than a normal part of professional development don’t
get the training they need to make informed decisions and provide good
customer service. This is especially true when product knowledge is low
and the buying process is complicated. The LMS is too slow and too
difficult to use for this.
We need to
give quicker, more
effective answers to
our associates.

Quick reference with deeper selling tools
Up-sell, cross-sell and solution sell for enhanced in-aisle experience
24

Integrated Performance
Support for the Win
(FTW)…
25

an
unauthorized
person can gain
access to the
information
are frequently
unprotected
Mobile computing devices can store large
amounts of data, are highly portable and
- Stanford University, 2015
https://uit.stanford.edu/security
They are easy to steal or lose, and unless
precautions are taken,
“

Project Rationale
With the surge in usage and the expanding role mobile devices have in
day-to-day activity, military and law enforcement active, operational
agents, and service members are often using devices in new and
potentially unsafe ways and may be contributing to a technology landscape
that could jeopardize operational effectiveness and safety for others.
We need to
Educate and Protect
End Users.

In Simple Terms…
http://www.veteransnewsnow.com/2014/06/01/406035-what-the-us-withdrawal-from-
afghanistan-means/
Insurgents Used Cell Phone
Geotags to Destroy AH-64s
in Iraq
http://www.defensetech.org/2012/03/15/insurgents-used-cell-phone-geotags-to-destroy-ah-
64s-in-iraq/
A U.S. soldier takes a picture with his cellphone, December 2010. Photo: US Army Photograph: Jonathan Ernst/Reuters
A US soldier takes a “selfie”
as President Barack Obama
greets troops at Bagram Air
Base in Kabul.

Security Threats and Common Vectors
Personal Experiences and SMEs
News and Resources
Common Threats and Human Factors
Social Engineering
Insecure Computing Practices
Documenting Sites via Photos, etc.
Jailbreaking and Rooting
Lack of ISA Training
Improper Network Access
Misplaced Trust
Malware, Adware, Other Systems
Detection Options
Permissions
Bluetooth
Wifi
Location Access
Installed Apps
Profiles
Passwords
Data Encryption
Add-ons and Keyboards
Other Device Sensors
OWASP
CRN
CWE
Sophos
Kaspersky
HackerNews
FireEye
McAfee
Norton
Avast
Trend Micro
Errata Security
Analysts: Software:

Microlearning and Rich Media
Text and Quick Tips
Motion Graphics and Video
“Tell me, Show me, Let me Do”
Performance Support Solutions
Printable and Shareable
Reminders and Notifications
Updatable
Flexible Deployment
Public App Stores
Private MAM/MDM
Web-Based and Over-the-Air

The Results
Training and Performance Support via Configuration Assistance

ATD - Western Michigan September Meeting

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