Hoy en día nos enfrentamos a importantes retos ambientales, sociales y culturales. La innovación y el diseño pueden ayudar, pero sólo si abrimos el proceso de diseño a todos. La co-creación pone las herramientas de innovación en manos de los destinatarios finales del diseño.
En esta conferencia se mapea las actividades de co-creación y las relaciones de los asistentes con estas y se abrirá un debate a partir de este ejercicio.
3. Where are we now?
What’s the Prototype(s) Development Rollout
Problem? What’s Refined Validation
The Solution? Prototype(s) Assessment
The stage gate process assumes that outcomes of each phase
are knowable; can be anticipated.
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5. Where are we now?
Fuzzy front end Gap Traditional design development process
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6. Where are we now?
Fuzzy front end Gap Traditional design development process
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7. Where are we now?
co-creator
participant
adapter
user
consumer
customer
1980’s 1990’s 2000’s
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8. Where are we now?
Co-creation
User-centered
Expert-driven
1980’s 1990’s 2000’s
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9. Where are we now?
Co-creation
User-centered
Frank Gehry
Expert-driven
1980’s 1990’s 2000’s
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13. The three types of value in co‐creation
Production Business Customers Marketplace results Short‐term
Consumption Commercial Consumers Business
advancement
Maximization of Economic
shareholder wealth Products that sell
Positive experiences Experience‐driven End‐users Products and services Long‐term
that people need and
Personalization Service orientation Empowered want From life stage to
consumers lifetime
Customization
Improved quality of Human‐centered Partners Transformation Very long‐term
life
Ecological Participants Ownership Over many
Sustainability generations
Owners Happiness
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14. The three types of value in co‐creation
Production Business Customers Marketplace results Short‐term
Consumption Commercial Consumers Business
advancement
Maximization of Economic
shareholder wealth Products that sell
Positive experiences Experience‐driven End‐users Products and services Long‐term
that people need and
Personalization Service orientation Empowered want From life stage to
consumers lifetime
Customization
Improved quality of Human‐centered Partners Transformation Very long‐term
life
Ecological Participants Ownership Over many
Sustainability generations
Owners Happiness
18/10/10 ESCUELA DE ORGANIZACIÓN INDUSTRIAL MAKETOOLS, LLC
15. The three types of value in co‐creation
Production Business Customers Marketplace results Short‐term
Consumption Commercial Consumers Business
advancement
Maximization of Economic
shareholder wealth Products that sell
Positive experiences Experience‐driven End‐users Products and services Long‐term
that people need and
Personalization Service orientation Empowered want From life stage to
consumers lifetime
Customization
Improved quality of Human‐centered Partners Transformation Very long‐term
life
Ecological Participants Ownership Over many
Sustainability generations
Owners Happiness
18/10/10 ESCUELA DE ORGANIZACIÓN INDUSTRIAL MAKETOOLS, LLC
16. The three types of value in co‐creation
Production Business Customers Marketplace results Short‐term
Consumption Commercial Consumers Business
advancement
Maximization of Economic
shareholder wealth Products that sell
Positive experiences Experience‐driven End‐users Products and services Long‐term
that people need and
Personalization Service orientation Empowered want From life stage to
consumers lifetime
Customization
Improved quality of Human‐centered Partners Transformation Very long‐term
life
Ecological Participants Ownership Over many
Sustainability generations
Owners Happiness
18/10/10 ESCUELA DE ORGANIZACIÓN INDUSTRIAL MAKETOOLS, LLC
17. The three types of value in co‐creation
Production Business Customers Marketplace results Short‐term
Consumption Commercial Consumers Business
advancement
Maximization of Economic
shareholder wealth Products that sell
Positive experiences Experience‐driven End‐users Products and services Long‐term
that people need and
Personalization Service orientation Empowered want From life stage to
consumers lifetime
Customization
Improved quality of Human‐centered Partners Transformation Very long‐term
life
Ecological Participants Ownership Over many
Sustainability generations
Owners Happiness
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26. Exploring experience in the front end
Fuzzy front end Gap Traditional design development process
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30. Exploring experience in the front end
future
ms
d rea
rs
fea
s
m orie
me are
s
tm
nigh the moment
past
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33. Participatory prototyping in the front end
Make
2‐D collages using visual and verbal triggers on
backgrounds with timelines, circles, etc.
2‐D mappings using visual and verbal components
on patterned backgrounds
3‐D mock‐ups using foam, clay, Legos or Velcro‐
modeling
Low‐tech prototypes
Provotypes and design artifacts from the future
3‐D space models (small scale) such as the doll
house toolkit
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48. Participatory prototyping in the front end
Tell
Stories and storyboarding through writing, drawing, blogs,
wikis, photos, video, etc.
Diaries and daily logs through writing, drawing, blogs,
photos, video, etc.
Self observation through photos, video, blogs, writing,
drawing, etc.
Documentaries and movie‐making
Experience timelines or maps
Paper spaces to collect, organize, categorize, reframe, chart
and/or make decisions about ideas or concepts.
Cards to organize, categorize and prioritize ideas
Voting dots to prioritize ideas.
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53. Participatory prototyping in the front end
PostSecret confessions
An anonymous postcard activity in
which people draw, write or otherwise
record a secret about the topic at hand.
This works especially well with topics of a
sensitive nature that participants might
not otherwise be willing to admit.
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54. Participatory prototyping in the front end
Enact
Props and black boxes
3‐D space models (full scale)
Scenario‐making in the space models or through
sandplay
Participatory envisioning and enactment by
setting users in future situations
Improvisation
Acting out, skits and play acting
Role playing with actors, pretenders, puppets,
dolls, etc.
Bodystorming and informative performance
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62. New spaces for co‐creation
The embodiment of the idea
is the deliverable of the design
process.
The conceptual design space
consists of all the territory that
Embodiment has been or will be navigated in
the exploration.
Conceptual
The contextual design space is
Contextual described by the current domains
relevant to design development
including manufacturing, sales,
use, etc.
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63. New spaces for co‐creation
The intentional design space
is focused on the solving of
wicked problems and on the
identification of latent
opportunities.
The intentional space
is generative and invites
co‐creativity.
The intentional design space
points toward the future.
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64. New spaces for co‐creation
Design embodiments that emerge
from an exploration of intentional
design space include:
~ behavioral change
~ organizational transformation
~ social transformation.
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67. Where are we going?
I have become increasingly aware of the fact that women are
better at co-creation than men……It’s a terrible conclusion
to reach, particularly for a guy. I wonder if this makes me a
gender racist, and whether I will ostracize one-half of the
populations I will address from here on. But I increasingly
believe it is statistically true.
http://francisgouillart.com/
October 3, 2010
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