Negotiating Sales Success & Customer Loyalty 10-13 October 2016 Kuala Lumpur,...
Sky-High Etiquette Proposal
1. Details of the Courses
A- Dining Etiquette Course
Sky-High & Etiquette Wise
Savoir Vivre & Business Etiquette Proposal
2. Dining Etiquette Course
Knowing and using good table manners is an important social skill that can help people fit
more rapidly in their workplace and reflect a better image of themselves and their corporation.
The idea behind learning what seem to be small details about dining is that they can walk
into any dining situation and immediately feel comfortable, portray confidence and focus on
whatever business or social needs to be addressed.
During the dining course participants will enjoy a delicious four-course meal while learning
how to: use the utensils, eat bread and butter, salad, main course and finally the dessert.
Dining course at Intercontinental, Le Vendome Beirut.
Anytime between 11:00 a.m. and 8:00 p.m. at Au Premier Restaurant.
Dining course at Scoozi, Verdun.
Time 5:00 p.m. to 7:30 p.m.
Private dining course for individuals, couples, families and groups
3. Social Etiquette
The program covers a range of every-day etiquette topics including appropriate greeting
behavior and social etiquette, situational and seasonal tips, communication and gender
guidelines, and much more. The course covers the following topics.
A- Social IQ: B- Personal and Professional Development:
Greetings and Introductions Organizational Skills
First impressions Time management
Good Handshakes Coping With Stress
Phone and cell phone etiquette Appropriate Dress
Personal grooming Positive Attitude
Gift giving Polite Demeanor
Invitations and RSVP’s
Thank you notes
The perfect host/hostess
Dining etiquette (theoretical)
Posture
4. Business Etiquette Courses
The programs focus on the key elements that individuals will need to enhance their image and
become more confident in dealing with other people in a more professional and universal
way.
A- Communicating Respect and Leadership:
Everything you need to know to help individuals and groups in business settings communicate
with confidence and courtesy. Topics include pinpointing communication problems and over-
coming communication catastrophes.
Course covers the following topics:
Communicating Professionalism
Nonverbal Communication (first impressions, handshakes, use of business cards etc.)
Verbal Communication (voice, word choice etc.)
High Tech Talk – Technology and Courtesy
Office Politics for the Nonpolitical – Workplace Communication
5. B- The Power of Professional Presence:
Knowledge about how to present yourself professionally gives a powerful edge over the
competition. First impressions do matter and there’s a lot more to professionalism than an
expensive suit. Success in modern business is determined by a combination of confidence,
competence, attitude, demeanor, and communication. These are enhanced by a polished
executive image. This content includes tips on how to leave a positive lasting impression, dis-
cusses what “professionalism” means in relation to appearance and attitude, details about
what “performance” attire is, recognizing behaviors that undermine your credibility, nonver-
bal communication and utilizing posture and stance to communicate more effectively.
Lasting Impressions
Professional Dress for Men
Professional Dress for Woman
Building and Projecting Confidence
Elements of Professionalism: Demeanor and Attitude
6. C- Leveraging Your Social IQ
Among other things, success in modern business is typically achieved through a combina-
tion of technical skills, timing, character, attitude, and Social IQ. Increasingly, Social IQ is one
quality which when leveraged can boost success. This content covers the basics of Social IQ
including theories and why it is important. In addition to the basics of Social IQ - as related to
business environments, materials include: key facets of productivity, ten steps to gaining con-
fidence and how to eliminate self-defeating behaviors, decision-making skills, negotiating,
time and priorities management strategies and more.
Boost Your Social IQ
Productivity and Priorities
Making Minutes Count: Time Management
Decision Making and Negotiating Skills
10 Steps to Gaining Confidence (how to eliminate self-defeating behavior)
7. D- Setting the Standard:
This course covers essential business entertaining and corporate courtesy. Topics include
everything from formal business dining, to networking and reception etiquette, corporate
gift giving, proper use of thank you cards and business correspondence, etc…
Business Dining (Theoretical)
Networking
Corporate Courtesies
Meetings and Presentations
Travel Etiquette
Regards,
Sky-High Company
Etiquette Wise Company
