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A Little About Me
4/29/2014 1
@sarahkuglin
Sarah Kuglin
Redwood Valley Technical Solutions
Wife and Mother
Business Owner
Coffee Nut
I’ve been called:
• Web Designer
• Internet Developer
• WordPress Designer
• Social Media Marketer
• Social Media Consultant
• Geek and Nerd
• Passionate about the Web
• Not Scared to Share My Opinion
• Addicted to my Devices
• Always Connected……..
Me with my Social Media Mentor – Mari Smith
Our Team
4/29/2014 2
Sarah Kuglin
Owner, Web Designer and
Digital Marketing Consultant
Bryanne Freitag
Digital Marketing &
Social Media Manager
Colleen Marcus
Content Marketing Manager
http://rvtechsolutions.com/
meet-the-team/
Social Media is a conversation…
3
supported by online tools.
4/29/2014 4rvtechsolutions.com
http://youtu.be/x0EnhXn5boM
Social Media
4/29/2014rvtechsolutions.com 5
The intersection of technology and social
interaction to create, share,
or connect online.
4/29/2014 6
Why Twitter For Business?
http://youtu.be/BGirUZq1WtQ
Social Media & Business
4/29/2014rvtechsolutions.com 9
10
Make
A Plan
4/29/2014 11
www.socialtimes.com
4/29/2014 12
Goals
4/29/2014rvtechsolutions.com 13
Have Clear Objectives
4/29/2014rvtechsolutions.com 14
SMART= Specific, Measurable, Attainable,
Realistic and Timely.
4/29/2014rvtechsolutions.com 15
Strategy
1. What Social Networks
2. Your Target Audience
3. When To Post & How Often
4. Attract, Engage and Inspire
4/29/2014rvtechsolutions.com 16
Strategy
4/29/2014rvtechsolutions.com 17
http://rvtechsolutions.com/find-when-your-facebook-fans-are-online/
Execute the Strategy
1. How To Use Content to
Build Relationships
2. Convert Followers Into Customers
3. Reputation Management
4. Measure Your Efforts
4/29/2014rvtechsolutions.com 18
Build Relationships
4/29/2014rvtechsolutions.com 19
People Still Do Business with
People the Like, Know Trust
4/29/2014rvtechsolutions.com 20(Photo via Flickr/C Simmons)
4/29/2014Footer Text 21
Helpful Is The New Viral
-Hubspot
4/29/2014Footer Text 22
Content Marketing Is
4/29/2014rvtechsolutions.com 23
…identifying the content your audience is
looking for, and distributing it to all the
places they look for it.
– Michael Brenner
What is Content
• Content Marketing is anything you
create to share and tell your story.
o Blog Post or Web Page
o Magazine or Newsletter Article
o Video
o Talking at an Event - Slideshow
o Email
o Tweets or Facebook Status Update
o Photos and Infographics
o Posters, Brochures and all Printed Material
4/29/2014rvtechsolutions.com 24
Content Marketing
4/29/2014rvtechsolutions.com 25
Content Marketing
4/29/2014rvtechsolutions.com 26
Social Influence
4/29/2014rvtechsolutions.com 27
Content Ideas
1. Specialized Knowledge and Expertise
2. Share Quotes – Especially as a photo or graphic
3. Curate Quality Content – “OPC”
4. Repurpose Material
5. Remind Your Community of What You Offer
6. Provide a Solution to Their Problems!!
4/29/2014rvtechsolutions.com 28
Content Ideas
4/29/2014rvtechsolutions.com 29
Solve Their Problems!
30
Content Marketing
4/29/2014rvtechsolutions.com 33
Content Curating “OPC”
Find Content and Information to Share
• Google Alerts - www.google.com/alerts
• Content Gems – www.contentgems.com
• Newsle – www.newsle.com
• Social Mention – www.socialmention.com
• Follow Influencers on Social Networks
-create Twitter Lists
• Subscribe to RSS Feeds
4/29/2014rvtechsolutions.com 34
4/29/2014Footer Text 35
4/29/2014Footer Text 36
http://rvtechsolutions.com/facebookrefer/
4/29/2014 37
Corn Capital Innovations Team
4/29/2014 38
4/29/2014 39
4/29/2014 40
4/29/2014 41
4/29/2014 42
4/29/2014 43
4/29/2014 44
4/29/2014rvtechsolutions.com 45
Contests
4/29/2014rvtechsolutions.com 46
Contests
Make Content Sharable
47
Social Hub
48
Engage
4/29/2014rvtechsolutions.com 49
Don’t forget to interact with
your fans and followers!
Convert Followers
Into Customers
• What do your followers need to do
next…
o Subscribe to my Blog
o Subscribe to my Email List
o Attend an Event
o Become a Member
o Purchase my Products or Services
4/29/2014rvtechsolutions.com 50
Content Calendar
4/29/2014rvtechsolutions.com 51
Management Tools
4/29/2014rvtechsolutions.com 52
www.hootsuite.com
Facebook Scheduler
4/29/2014rvtechsolutions.com 53
Negative Feedback
1. Treat Negative Feedback like
any other customer service
issue
2. Respond Immediately
3. Do your best to move the
conversation offline
4. Don’t remove negative posts
(with exceptions)
5. Swearing & Spamming can be
removed
4/29/2014rvtechsolutions.com 54
55
Facebook Insights
4/29/2014 56rvtechsolutions.com
Facebook Insights
4/29/2014 57rvtechsolutions.com
http://rvtechsolutions.com/find-when-your-facebook-fans-are-
online/
4/29/2014rvtechsolutions.com
4/29/2014
Changes
4/29/2014rvtechsolutions.com 60
Social Networks & Tools are always
changing, but conversations online are not.
What’s Next
4/29/2014rvtechsolutions.com 61
1. Facebook: Reach, Custom Audiences
2. New Networks
3. Mobile Marketing will be Main Stream
4. Social + Web + Email
Content & Social Media
4/29/2014rvtechsolutions.com 62
1. Make a Plan
2. Set Goal & Have Clear Objectives
3. Create a Strategy & Get Creative
4. Measure the Results
Conversations Online
QUESTIONS?
View Slides At:
Ask Questions and offer Feedback!
linkedin.com/in/sarahkuglin
facebook.com/rvtechsolutions
twitter.com/sarahkuglin
Gplus.to/rvtechsolutions
4/29/2014rvtechsolutions.com 63

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Social Media Strategy with the Redwood Area Chamber & Tourism