SKL Services is an IP and colocation specialist that has been in business since 1998. They offer a managed VoIP hosted IP PBX solution through their partnership with Level 3 Communications. This solution provides businesses with a flexible VoIP system that eliminates the need for on-premise phone systems and allows remote access from any internet connection. The system offers extensive calling features that are managed through an easy-to-use web administration portal.

1. 2008
1998
www.sklservices.com sales@sklservices.com
TF: 888-755-6864 P:281-756-9800 F:281-754-4436
2004 by Level 3 Communications, Inc. All rights reserved. 1
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2. Managed VoIP PBX Hosted
Solution
A New Choice In
Telecommunications
Level(3)Enabled and the Level(3)Enabled logo are service marks of Level 3 Communications, Inc. in the United
States and/or other countries. Other trademarks and service marks are the property of their respective owners.
2004 by Level 3 Communications, Inc. All rights reserved. 2
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3. Company Overview
As the business world moves its focus to the digital world, having the right
technology in place can mean success or failure. At SKL Services Inc., we
are partnered with the leader in IP transport technology to help you stay
one step ahead of the competition.
Our broad footprint of consistently designed quality facilities virtually
eliminates the hassle of trying to find another vendor as your needs evolve
and grow. Our proven technology and network gives SKL the edge to be
your Strategic Technology Partner for colocation and VoIP.
SKL Services Inc. has the uniqueness to be flexible. We understand every
client has different needs and concerns. We are able to service all
colocation and IT outsourcing needs regardless of size or location. SKL
Service’s partner status with Level 3 gives us the ability to offer and perform
services that truly “Take your business to the next level!”
VoIP for Business
• IP Technology and Colocation Specialist
Level 3 Enabled SM Partner
•
• Established 1998
2004 by Level 3 Communications, Inc. All rights reserved. 3
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4. Freedom from your old phone
system is closer than you think.
Your antiquated phone system will hold you captive no longer.
Introducing VirtualTone, the leading provider of Internet-based telephone
system solutions. With VirtualTone, you can break free from old PBX
technology that keeps your employees tied to a phone network in your
office. Anywhere you have Internet access, you have VirtualTone – at a
significant cost savings over your current PBX system. And your new
VirtualTone service is hosted on a private dedicated switch, not a server
shared with thousands of other customers like other Internet phone
services you’ve heard about.
All you need is an Internet-ready (SIP or IAX compatible) phone – which
we provide, if needed – and you’re ready to go.
2004 by Level 3 Communications, Inc. All rights reserved. 4
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5. Managed VoIP Hosted IP PBX
Hosted IP voice service for local and long distance voice
Individual handset phone number assignment and dial-tone
Long list of Class 5 features
With experience building, owning, and operating a world-class
network, SKL has enabled this innovative Hosted VoIP voice
service
This Hosted IP voice service provides
IP-enabled productivity tools for managing moves, adds, changes
Audio conferencing service
One service for voice and voicemail, voicemail to email
Admin Web Portal for end-user management and personalization
of the service
2004 by Level 3 Communications, Inc. All rights reserved. 5
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6. What You’re Saying About Legacy Phone Systems
• Features hidden and difficult to use
• No control over moves, adds, changes
• No support for remote workers
• Multiple locations costly and hard to manage
• Upgrades and expansions too costly and unpredictable
• Can’t justify retaining phone system expert on-staff
• Difficult maintaining communication between branch offices
• Difficult to manage multiple phone numbers and voicemails
• No ability for traveling employees to access company PBX
• Help create work-flow management
How does your current system stack up against these challenges?
2004 by Level 3 Communications, Inc. All rights reserved. 6
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7. Now there’s a Better Way!
Managed VoIP Hosted IP PBX
VoIP for Business
2004 by Level 3 Communications, Inc. All rights reserved. 7
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8. Why Managed VoIP Hosted IP
PBX Service?
No more headaches
Inexpensive to implement
Simple to control, configure, customize
No more upgrades (i.e., protection from obsolescence)
Unparalleled productivity gains
Scale according to your needs
When you make an investment in new communications services,
these are the solutions you should expect!
2004 by Level 3 Communications, Inc. All rights reserved. 8
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9. How will Managed VoIP Hosted
IP PBX Service make your life
simpler?
2004 by Level 3 Communications, Inc. All rights reserved. 9
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10. Sample End-User Applications
• Add, move, or change voice
lines in minutes instead of the
traditional days or months
• Connect to same phone
• Provide customers one
• End users determine how and
system as HQ
number to reach you
when to be contacted, freeing
• Enjoy all the benefits of the
anywhere
up admin time
“office” in all remote offices
• Assign VIP treatment for
• Forward voicemails back to
Administrative hot prospects so calls
corporate
aren’t missed
Telecommuter • Track calling activity with
and SOHO
one click
Sales
Mobile
Employees
IT
• Access to the User Web Portal through any
Internet connection
• Implement efficient communications
•Distribute a single phone number to all potential
system with minimal time, effort, and cost
callers – the right callers will always reach you
• More time to focus on systems and issues
2004 by Level 3 Communications, Inc. All rights reserved. 10
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11. Managed VoIP Hosted IP PBX Business Differentiation
Service
Virtual Tone PBX
Element
• IP Phones and router
Capital Expense • System purchase averages $25 – $100K
• No system or infrastructure
Upgrades or New • No new capital investment • New investment
Features • Browser-based • Installation required
Remote User • Custom network design
• Work from any broadband Internet connection
Features • Special equipment
Facilities/Reach • Global is on-net • Customer premise management
• Loss of service outages possible
Disaster • Reliability of SKL network and platform
• Must purchase extra equipment for
Recovery/SLAs • IP allows instantaneous re-routing of traffic
redundancy
Telephones • IP, analog, and digital • Proprietary
Operational
• Office Administrator tool for reduces expense • Maintain staff in-house or on-call
Expense
2004 by Level 3 Communications, Inc. All rights reserved. 11
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12. Managed VoIP Hosted IP PBX Service
Features
Hosted IP Voice Service offers an extensive set of features
that surpass traditional offerings
Class 5 Features (continued)
Class 5 Features
• Flexible Feature Mapping
• Dial Tone
• Handset Volume Control
• Caller ID
• Hands-free Dialing
• Call Forwarding, Hold, Park,
Pick-up, and Transfer • Hook Flash
• Call Waiting Unified Messaging
• Conference Calling • Single point of integration for
voicemail, and voicemail to e-mail
• Last Number Redial
Third Party Plug-ins Available
• Music On-hold
• Integration with Outlook to allow such
• Direct Inward/Outward Dial
functions as contact management and
(DID/DOD)
click-to-call from defined contact lists
• Do Not Disturb
• IP Switchboard gives a user the ability
• Speed Dialing
to see who is on the phone, record
• Hunt Group phone calls and more.
• Outgoing Dialing Plan Remote Calling
• Access hosted IP voice services from
any broadband connection (as if you
were in the office)
2004 by Level 3 Communications, Inc. All rights reserved. 12
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13. Easy Login From
Any Browser
2004 by Level 3 Communications, Inc. All rights reserved. 13
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14. Easy to use Administration Web Interface
Manage PBX functions
from your Admin Web
Portal
Available from any Web
browser
Access to Call Detail
Reports
Built in Operator Panel
2004 by Level 3 Communications, Inc. All rights reserved. 14
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15. Incoming Calls
Route incoming calls according
to time of day
Send calls to an automated
receptionist, call group, call
queue or extension
Override feature is available
2004 by Level 3 Communications, Inc. All rights reserved. 15
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16. Create and Manage Extensions
Configure
Extensions via
Browser
Set Caller ID
Grant access to call groups
Choose from the following codecs
Ulaw
Alaw
G729
Others available upon request
Set username and password
NAT capabilities
Admin Web Portal
2004 by Level 3 Communications, Inc. All rights reserved. 16
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17. Create and Manage Voicemail/Company Directory
Enable Voicemail and Directory
functions
Set voicemail password for web
and phone access
Send voicemail wav files to any
email address
Send Voicemail notifications to
and cell phone or pager
2004 by Level 3 Communications, Inc. All rights reserved. 17
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18. Create and Manage Ring Groups
Assign extensions to call groups
Caller ID Name prefix shows group
the caller chose
Set maximum seconds to ring group
Route call to other groups,
extensions, queues or voicemail
2004 by Level 3 Communications, Inc. All rights reserved. 18
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19. Create and Manage Call Queues
Assign Agents to queues
Set max callers per queue
Configure ring strategies
Announce hold position and time
Assign failover destinations
Many more options available
2004 by Level 3 Communications, Inc. All rights reserved. 19
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20. Create and Manage Digital Receptionists
Easy to use wizard walks you
through creating your own
personalized voice menu prompts in
minutes
Create as many menus and sub
menus as you need
Assign call routing actions for every
menu prompt created
Assign menus to multiple DIDs,
extensions, groups, queues or
voicemails
2004 by Level 3 Communications, Inc. All rights reserved. 20
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21. Create and Manage Trunks
The ability to create multiple trunks
among several providers
Types of trunks available
ZAP
IAX2
SIP
ENUM
The following trunk options are
available to configure
Outbound Caller ID
Cap Maximum Simultaneous Calls
Outbound Dial Rules
Outbound Dial Prefix
2004 by Level 3 Communications, Inc. All rights reserved. 21
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22. Create and Manage Outbound Routing
Configure outbound calls to go out
specific trunks
Configure outbound dialing patterns
(a unique set of digits that will select
a specific trunk)
2004 by Level 3 Communications, Inc. All rights reserved. 22
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23. Create and Manage DID Routes
Route DIDs to one of the following
destinations
Digital Receptionist
Extension
Voicemail
Call Group
Call Queue
Default Incoming Call Settings
2004 by Level 3 Communications, Inc. All rights reserved. 23
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24. Create and Manage Hold Music Categories
Create categories for the following
examples
Infomercials per department
Different categories of hold music
Upload and delete mp3 files via the
Admin interface
2004 by Level 3 Communications, Inc. All rights reserved. 24
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25. Work From Any High Speed
Internet Connection
Work from home
Work from hotel
Work from client’s
office
Work from
anywhere!
2004 by Level 3 Communications, Inc. All rights reserved. 25
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26. Call Center Features
Reps Check-in/Check-out
Includes On-hold Music
Includes Simple Announcements
Best for smaller offices
“Hunt Group”
2004 by Level 3 Communications, Inc. All rights reserved. 26
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27. Are You a Managed VoIP Hosted IP PBX
Service Candidate?
Is the phone a critical part of your business?
Is your business highly collaborative? Do you use conferencing today?
Do you want to eliminate the costs and management associated with having branch
offices?
Do you have a mobile sales force?
Is your business focused on customer service?
Do you anticipate rapid or uncertain growth?
Are you planning an office move soon?
Are you looking to increase business productivity?
Do you want control and management over moves, adds, and changes?
Do you want to eliminate costly upgrades or expansions?
Do you want immediate access to new features?
2004 by Level 3 Communications, Inc. All rights reserved. 27
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28. How is Managed Hosted IP
PBX Voice Service Deployed?
2004 by Level 3 Communications, Inc. All rights reserved. 28
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29. Traditional Deployment
Standard PBX and IP PBX functionality
Separate providers for voice and data services
Unique proprietary systems and support
Limited functionality and feature support
2004 by Level 3 Communications, Inc. All rights reserved. 29
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30. Hosted IP PBX Voice Service Deployment
Hosted IP Services
Hosted IP Voice, Conferencing, and Unified Messaging all in one
Integrated User Web Portal
Legacy integration (use existing equipment)
Standards-based solutions
2004 by Level 3 Communications, Inc. All rights reserved. 30
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31. Network Topology
Hosted IP voice service converges all services and features on a nationwide
backbone and delivers interconnection to PSTN solutions.
2004 by Level 3 Communications, Inc. All rights reserved. 31
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32. Call Flows
2004 by Level 3 Communications, Inc. All rights reserved. 32
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33. Legacy Topology
Enterprise Site Location Voice and Data Networks
Local Circuits
Telecom LD Circuits
PBX
VOICE
Inter-site Circuits
FW
WAN
LAN Internet
Access
DATA
Router
Remote
Access
DATA
Server
Dial-up
2004 by Level 3 Communications, Inc. All rights reserved. 33
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34. Hosted IP Voice Implementation
Enterprise Site Location Voice and Data Networks
VOIP
Local, LD, WAN,
FW
Partners,
Internet, and
VOICE
LAN Access Remote access
and
Router
DATA
2004 by Level 3 Communications, Inc. All rights reserved. 34
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35. Next Steps
Schedule a time for a Sales Engineer to
Demonstration
LAN Assessment
ROI comparison
Detailed custom design of features
Complete coordinated installation of service
Remote training for your employees
2004 by Level 3 Communications, Inc. All rights reserved. 35
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36. As We End Our Session
Increases your productivity
Cuts monthly telecom costs
Scales with your needs
Simple to control, configure, and customize
Allows you to focus on your business instead of your
communications systems
2004 by Level 3 Communications, Inc. All rights reserved. 36
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37. VoIP for Business
Make the New Choice In
Telecommunications
2004 by Level 3 Communications, Inc. All rights reserved. 37
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38. Thank you
We would like to take this opportunity to thank you for the privilege to gain your business and build a
partnership for the future. We trust our sales and technical staff answered your questions and
concerns. We understand the value of the dollars spent to obtain your goals. The investment in the
network that you will rely on to make your product available 24/7/365 through development to
production and beyond carries a large weight on you and your company, but it is absolutely necessary
to compete in the global economy. We feel you understand quite well the infrastructure available to
you and the reliability we bring to the table. We offer substantial resources to back you up.
As the business world moves its focus to digital technology, having the right infrastructure, medium
and support in place can mean success or failure to a company. At SKL Services Inc., we are partnered
with the leader in IP transport technology to help you stay one step ahead of the competition. Our
broad footprint of consistently designed quality facilities virtually eliminates the hassle of trying to
find another vendor as your needs evolve and grow. Our proven technology and network gives SKL
the edge to be your Strategic Technology Partner for Hosted VoIP.
Again, thank you for the opportunity to gain your business.
Respectfully,
SKL Sales Team
2004 by Level 3 Communications, Inc. All rights reserved. 38
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