1. MICA (P) 160/12/2011
SEP–DEC 2011
Integrated, Complete, Diverse and Inclusive
A message from Patrick Bergstedt,
President, Asia Pacific, MSD
Dear Colleagues,
A very Happy New Year to you and your loved ones as we
usher in 2012.
First, let me thank you for the immense passion, energy
and commitment you invested in MSD last year. Through
your contribution, 2011 was a good year for us overall in
Asia Pacific (AP). Indications are encouraging that we
are likely to have achieved our 2011 operating income
goals (although results won’t be out until later in
January). I’m very happy to say that we maintained
the excellent momentum of our business across the
region, through our market share for key brands and
above-market growth in most countries.
Focus
Pg3 Pg9 Pg16
Committed Merrymaking Building
to Singapore by the Beach Talent in
MSD
2. Well Done, MSD!
If there is one word to summarize 2012, it is Diversified Brands
“challenging”. We will continue to face price • Portfolio marketing and sales
cuts that will exert extreme cost pressure on our • Strategic alliances
business, as well as a very tough environment in • Trade channel management
the face of global economic uncertainty – but this • Commercial capabilities
should never deter us from our vision to become
the healthcare leader in Asia. Our volume of Innovative Branded Generics
business in each and every AP country is projected • Develop new country strategies and business
to be sizeable across 2012–2016. And I want to models to launch and commercialize innovative
emphasize again that our fundamentals are very branded generics
sound indeed – a testimony to the great foundation
you’ve all built across the region – and one which I’m relying on each and every one of you to make
you should feel good about. all this happen, and I’m firmly committed to building
your capability and managing all the talent we have
I also want to stress another key point. Innovation in this Company. In the next few months, you’ll hear
is crucial to our success, today and tomorrow. In an more about this commitment with the forthcoming
era of patent cliffs and generics, innovation cannot MSD University and other integrated learning and
come solely from products, as it did before. It must development programs.
now come from how we interact with our customers
every day be they patients, payers, prescribers, or
– In conclusion, I’m very energized by all the
governments – and how we can provide incremental opportunities and the challenges ahead of us. I
and superior value. expect us to drive growth together. I expect you
to be passionate about serving your customers,
How do we achieve our goals? Our AP strategic always. And I want you to act with speed and
priorities (“AP House”) remain firmly aligned with urgency. Of course, in doing all this, you must
the four pillars of the Company’s overall Emerging also conduct your business in the right way,
Markets strategy: commensurate with our MSD Values and Standards.
Together, as a team, we can achieve our vision to
In-line Core Brands become the healthcare leader in Asia.
• Achieve market leadership in key therapeutic
areas: diabetes, atherosclerosis, hepatitis, Be well.
women’s health, and vaccines
New Product Launches
• Accelerate time to market Patrick Bergstedt
• Flawless execution President
Asia Pacific
2
3. SEP–DEC 2011
Committed to Singapore
MSD will expand its operations here
Dr Beh Swan Gin, Managing Director,
EDB (left), with Willie Deese,
Executive Vice President and President, MMD.
M SD will be expanding its presence in Singapore through MSD is pleased to expand
new manufacturing, marketing and research investments over its already substantial
the next 10 years.
operations in Singapore
Under an agreement signed with the Singapore Economic with new, far-reaching
Development Board (EDB), MSD will invest over US$250 million commitments that will
over the next ten years in site improvements at its manufacturing support MSD’s global
facilities in Tuas, Singapore, expanding its biotech operations, mission of meeting patient
adding technology capability to support new product launches needs with innovative
and committing to new expenditures of S$700 million on local medicines for use around
research activities. MSD will also help to further develop the
the world.
skills and broaden the technical expertise of its Singapore-based
workforce through collaborations with local universities and
training opportunities at other MSD facilities around the world.
Willie Deese, Executive Vice President and President, MMD,
said: “MSD is pleased to expand its already substantial operations
in Singapore with new, far-reaching commitments that will support
MSD’s global mission of meeting patient needs with innovative
medicines for use around the world.”
3
4. Challenges and Opportunities in 2012
Leaders look ahead to 2012 and urge their sites to scale to greater heights in the new year
The new year brings new opportunities and
challenges. And the biggest challenge is to
turn these challenges into more opportunities
to drive the Company’s growth.
Gaetan Angoh
Managing Director
Against the backdrop of a Singapore MMD Singapore
economy that’s expected to be slowing
down and a highly competitive and regulated 2012 will be an exciting year ahead!
marketplace, MSD Human Health will be
launching several new products, including 2011 was a year full of big and exciting changes. On the
Elonva and VICTRELIS, in 2012. It will be corporate level, we celebrated the inclusion of the Singapore
an exciting and intriguing year! site into the Commercial Operation Network. On the local
level, we continued to recognize our long-time partnership
I believe we can overcome these obstacles with the Singapore Economic Development Board. These
by focusing our efforts and resources on are important and delightful changes to ensure the long-term
driving the performance of our key franchises future of MSD in Singapore.
to grow the business.
We continued to perform well for three of our KPIs, namely
To achieve launch excellence, flawless Delivery Performance, Profit Plan, and Value Capture
execution is fundamental, particularly in and Deviation reduction targets. I thank all of you for the
priming and preparing the market well in tremendous achievements that you have contributed to these
anticipation of the launch. three areas. We have had numerous regulatory audits and
have done extremely well in all of them. However, we were
Also, in this competitive climate, we must unable to meet the Safety KPI on Lost Time Injury Rate and
continue to demonstrate the value of our Recordable Injury Rate, and I urge all colleagues to continue
products and services to become the to work safely and remain vigilant.
preferred partner for our customers.
Looking forward, in 2012, we will continue to focus on our
I look forward to a year of extraordinary business priorities of Compliance, Supply and Profit Plan and
opportunities and accomplishments. We implementing and supporting our strategy in:
have the people and the portfolio. Ignited
• Embracing Merck Production System (MPS) and Core
by passion and energy, we will
Inclusion
work together to achieve
our vision of becoming the • Working together as a cross-functional team and as One
leading healthcare company MSD
in Singapore. • Increasing efficiency in our cost structure
• Execute new product introduction flawlessly
Annie Chin Together, we will work hand in hand to continue our journey
Managing Director to reach our goals of Target 15.
Human Health
Singapore
Last of all, I would like to wish you and your family a Happy
New Year.
4
5. SEP–DEC 2011
The Asia Pacific is the region with the largest
aquaculture production in the world. Capture fishery
is expected to decline and aquaculture is set to
become a key source of sustainable animal protein
to meet the demands of a growing world population.
We are in a unique position to tap this growth
Brian Henry opportunity with our commitment towards finding
Head, Translational Medicine solutions for the aquaculture industry.
Research Centre Singapore
2012 will be an eventful year for Intervet Norbio
2011 was a year of unprecedented change for Singapore, with several products developed by the
Merck Research Laboratories (MRL). Discovery site coming to fruition. I believe that these products
and Preclinical Sciences (DPS) implemented a new will have positive impact on the aquaculture industry,
operating model with a commitment to invest in and that by maintaining focus on
innovation while managing costs. A key element of product development with our
this model is collaboration with external research customers’ needs in mind,
partners to deliver products to market in a new and we will continue to make a
more flexible manner. difference to the industry.
Over the past two years, the Translational Medicine
Research Centre (TMRC) has developed an Chang Siow Foong
externalization framework with local Singapore- R&D Site Manager
based research partners and, as such, it is leading Intervet Norbio Singapore
the way in implementing this new operating
model. MSD’s recent commitment of S$700 million
expenditure on local research activities represents a 2011 was a challenging year for all of us. As we
huge boost in confidence for research in Singapore welcome 2012, Shared Business Services (SBS) is
and demonstrates the commitment MRL is excited to embark on the next phase of our journey
making to innovation. This investment represents – “Breakthrough”. We are gearing ourselves to
a unique opportunity for MRL to develop research support the various exciting opportunities that lie
collaborations in Singapore. ahead of us. We have established collaborative and
transparent partnerships with our business partners
In 2012, to ensure we realize this opportunity, TMRC and clients. SBS will continue in our efforts to
will focus to work collaboratively and as one team provide value-added service offerings and to extend
with internal and external partners to leverage the beyond multifunctional and divisional scopes.
investment in our research capabilities, increase
the number of projects and franchise support while The areas that we will be focusing on
continuing to add value by enabling early-stage MRL in 2012 include meeting services,
pipeline decisions. Change is never easy, but with analytics and support for our clients’
determination, commitment, teamwork and a flexible business transformation initiatives.
collaborative approach focused on activities to We’ll also be accelerating functional,
impact the pipeline, I am confident that our talent at divisional and cultural realization –
TMRC will scale to new heights in the coming year. towards the common goal of making
2012 another successful and stunning
year for MSD and SBS.
Sanjay Patel
Executive Director,
Shared Business Services,
Asia Pacific/Japan
5
6. Business
New Leadership at the
MRL Translational Medicine
Research Centre
The Translational Medicine Research Centre (TMRC) welcomes Brian Henry
as the new Site Head. Brian moves into the position with almost 14 years
of pharmaceutical research experience gained in the legacy companies,
including Organon and Schering-Plough in the United Kingdom, Netherlands
and, most recently, Singapore.
Brian received his first degree in molecular cell biology and PhD in molecular
and behavioral neuroscience and has experience in leading all stages of
drug discovery projects across multiple therapeutic areas. He has authored
or co-authored over 40 peer-reviewed scientific publications and moves
into the role following a three-year assignment as the Head of the
Translational Imaging Section at TMRC.
Getting to Know Singapore
Lisa Shipley visits TMRC
Lisa Shipley, Vice President, Pharmacokinetics, A department of
Pharmacodynamics and Drug Metabolism (PPDM), approximately 500
who is based in West Point, United States, visited people, PPDM
the Translational Medicine Research Centre (TMRC) now has a global
at Biopolis from 25 to 28 October 2011. footprint with
representation in
PPDM, part of the Merck Research Laboratories all the major sites
Discovery and Preclinical Sciences (DPS) in the US, Oss (the
organization, was recently formed by the merger Netherlands) and Singapore. Lisa was joined by
of Drug Metabolism and Pharmacokinetics, Hans Mueller, Finance Director, PPDM. Their visit
Molecular Biomarkers, and TMRC. was focused on getting to know TMRC’s personnel,
current projects and strategic direction.
Lisa and Hans also met key collaboration partners
in Singapore, including the Economic Development
Board. The visit was extremely positive for all
involved and ended with Lisa committing to visit
TMRC at least once every quarter.
6
7. SEP–DEC 2011
MSD Holds Successful
Hepatitis Advisory Board Meeting
Clinical experts convene for medical updates
ahead of VICTRELIS launch in Singapore
The objective of the meeting was to provide scientific
TM updates on pivotal phase 3 clinical data on protease
inhibitors and to gain local insights into the future
clinical use of direct acting antiviral agents (DAAs)
such as VICTRELIS. Annie Chin, Managing Director,
2 011 has seen an extraordinary breakthrough in the Human Health Singapore, provided the opening
treatment of Hepatitis C through the approval and address on the importance of and MSD’s commitment
launch of Boceprevir in the United States. Boceprevir, to the hepatitis portfolio. This was followed by a
sold under the brand name VICTRELIS, is a first-in- medical update by Dr Fernando Bognar, Regional
class drug (protease inhibitor) that can boost and Director, Medical Affairs for Hepatology.
nearly double cure rates for patients infected with
Hepatitis C Virus. The highlight of the event was the case presentation
by renowned hepatologist Professor Robert Gish, from
VICTRELIS is an important milestone in MSD’s the University of California San Diego, who dialed into
continued efforts to establish itself as a global leader the meeting via teleconference at 2am (San Diego
in the hepatitis arena. Moreover, Singapore has a time). His presentation of three clinical scenarios of
pivotal role to play in the success of VICTRELIS as patients treated with VICTRELIS in the United States
the drug is manufactured at the MMD Tuas plant. spurred a lively discussion among the audience on the
MSD Singapore can proudly say: “VICTRELIS is current and future use of DAAs.
made in Singapore!”
The feedback received was overwhelmingly positive.
To prepare for the launch of VICTRELIS in Singapore The doctors commented in unison that such an
in 2012, MSD Singapore undertook a key strategic interactive meeting on a common platform would help
activity – the delivery of a successful local advisory facilitate feedback and enhance collaboration with
board meeting. Taking place on 15 October 2011 at MSD or among clinician leaders in the future. With
Sheraton Towers, the meeting was graced by nine this in mind, MSD now has the responsibility to
local experts in hepatology and gastroenterology convince as many doctors and patients as possible
from Singapore’s major public and private hospitals of the benefits of VICTRELIS by executing a world-
as well as local and regional MSD staff. class launch.
7
8. Business
Doing More for Aquaculture
Animal Health focuses on solutions for local and regional customers
A sian aquaculture is a rapidly evolving industry. However, survival rates
are poor due to diseases. Many veterinary authorities in this region now
recognize the need for good-quality vaccines to support the sustainability
and expansion of their aquaculture industry while enhancing food safety
through less reliance on antimicrobials.
Having a direct hand in the growth of the industry is both exciting and
challenging for Intervet Norbio Singapore. Over the last 11 years, the site
has provided a combination of veterinary services as well as research
and development in collaboration with large and emerging tilapia and
marine fish farms both in Singapore and the region.
By working closely with the farmers, the epidemiology of major production
diseases affecting aquaculture is now clearer. Armed with a bank of good-
quality vaccines developed at Intervet Norbio Singapore, the site is in a
good position to provide a holistic health management package, which
includes diagnostic support, implementation of bio-security and
large-scale vaccination programs to serve the industry better.
8
9. Special Feature
Merrymaking
by the Beach
MSD has a blast at Family Day 2011
Tonight has been wonderful for
my family. We loved the games
the most as they welcomed
participants of all ages.
Kesumawati Sattar,
IPT Pharm South
E very good party has non-stop fun from start
to finish, just like MSD’s Family Day, held on
3 December 2011. Close to 1,000 colleagues,
family members and friends of MSD Singapore
participated in the evening event, appropriately
called “MSD Moonlight Beach Blast”, at Sentosa.
9
10. s.
morie
Checking in. e me
for th
One
Arts and craf
ts time!
The proceedings kicked off in the early evening
with heart-thumping music from Ngee Ann
Polytechnic’s percussion band. The adults first
made a beeline for the masseurs, while the kids
jumped to their hearts’ content in the Bouncy e MSD spirit.
g to get into th
Castle. Of course, the tasty cold desserts and Never too youn
kacang puteh booths had their share of fans too.
It was thus no coincidence that the games,
This year’s theme of “Engagement and such as the Amazing Race Flag Off and the
Collaboration” was echoed by Gaetan Angoh, sandcastle-building competition, required a big
Managing Director, MMD Singapore. He said: dose of teamwork and communication. The former
“I hope to see our MSD friends let their hair down had teams combing Palawan Beach to answer
tonight and take this opportunity to develop questions while the latter saw families sculpting
greater understanding of our various divisions, creative structures with nothing but only mini
so we can all look forward to working together plastic pails and spades.
harmoniously.”
The beach is an excellent choice for this nice
and breezy weather. We’re also enjoying
everything there is to see and eat.
Allan Umandap, IPT Pharm South
11. Entertainmen
t by Ngee An
energetic pe n Polytechni
rcussion ba c’s
nd. Gettin
g the
knots
out.
e a princess!”
“I wanna look lik
Although it rained for about two hours, there The children also had fun with a hula hoop-
was no stopping the team games on stage. Four spinning competition and tons of kid-friendly
teams went on stage to compete in three games. activities from hair-beading to cookie-painting.
Everybody else had a great time supporting
his favourite team, but the loudest cheers were Throughout the evening, game and lucky draw
reserved for the “lucky” men who had to dress up winners took home prizes such as Apple iPad 2s
as exotic Hawaiian girls. and food and shopping vouchers.
When it was time for dinner – a mix of delectable
Needless to say, the wet weather couldn’t curb the
local and international fare – the musical duo of vibrant atmosphere – all went home with smiles on
Sherman and Bryan wowed the audience with their faces.
their acoustic renditions of radio hits.
12. SEP–DEC 2011
It’s showtime!
o got the
“beauties” wh
The Hawaiian
.
loudest cheers
up cheer to drive
Nothing like a gro
adrenaline up !
stage.
in the fun on
Kiddies joining
Good fun is
never compl
sumptuous ete without
feast. a
12
13. SEP–DEC 2011
Outsourcing
Update
More on Shared Business Services’
Business Process Outsourcing Project MSD and Genpact teams celebrating the end of
on-the-job training on 11 November 2011.
If you had queries relating to purchase order Genpact is a global leader in business process
processing, iExpense or master data management outsourcing (BPO). MSD’s leverage on Genpact’s
recently, you were likely served by an employee capabilities and depth of experience will enable it to
from Genpact, the outsourcing partner of Shared achieve operational excellence and meet its future
Business Services (SBS). growth in demand.
SBS is moving up the value chain and expanding Since the pilot went live in November 2011, the
the scope of its services across multiple functions. processes in these three areas have remained the
In order to create capacity while remaining lean same. SBS aims to continue to provide all its clients
and flexible, SBS has engaged Genpact’s services with the same level of support and quality while
in three areas, namely Procure-to-Pay (PtP), EEM enabling new business capabilities and positioning
(Employee Expenses Management) and Master Data MSD for greater success.
Management (MDM).
Up Next:
New Compensation and
Career Framework
The New structure to be launched
structure:
bands,
in mid 2012
pathway
and
levels
MSD employees can look The compensation portion defines The CCF is aimed at helping
forward to a new global integration and differentiates jobs for all types employees attain the Company’s
initiative called the Compensation of movement – lateral, promotions, goals of transforming and
and Career Framework (CCF) in downward, etc. It also assigns performing at optimal levels
mid 2012. pay, which includes salary ranges, within the industry. It will ensure
bonus targets and long-term a sustainable, market-aligned
The CCF is a structure for incentive targets, to these jobs. cost structure that positions MSD
organizing jobs, career well to compete in the global
development and pay within the The career portion provides clear marketplace in the long term.
Company. It does not use Legacy career development options,
Merck grades or Legacy Schering- including criteria and competencies People managers will receive
Plough bands and has been to be successful, and fosters training to prepare for the CCF’s
designed to uniquely support MSD. opportunities within and across implementation and employees
functions and divisions. will hear more about it in the
coming months. So stay tuned!
13
14. News
On a Plant Tour
Employees’ family members tour IPT Pharm South
Employees and their family members gathering at South Campus canteen.
Father-an
Some 70 employees and their family members enjoyed an insider d-son bo
n
the plant ding during
look at pharmaceutical manufacturing, warehousing and laboratory tour.
work on 1 December 2011.
The IPT Pharm South plant tour provided a great opportunity for
employees’ families to see where their loved ones work. It was also
one of the Human Resource Department’s family-friendly initiatives.
Gaetan Angoh, Managing Director, MMD Singapore, and
Daniel Knapp, IPT Pharm South Leader, presented an
overview of the organizational structure and products
made in Singapore.
Many of the participants were very excited, as it was
the first time they visited the facilities. Being gowned up
certainly added to the thrill.
While the adults and older children were touring the
facilities, the younger children watched a movie in the Prize presentation by
conference room. The event ended with more fun, laughter Daniel Knapp, IPT Pharm
and family bonding at a tea reception. South Leader.
14
15. SEP–DEC 2011
Living Inclusion as the HOW
Raising awareness of and practicing Inclusion across the MMD sites
Inclusion Roadshows at MMD (above).
T he Inclusion Roadshow hit the MMD site with great
impact in September and October 2011. Attended by
some 98% of employees, the roadshow raised their
awareness of Inclusion and gave life to the 12 Inclusive
Behaviors through videos featuring the enactment of daily
examples of Inclusion. Most importantly, it helped spark
One success story of Inclusion came new behaviors, which can now be seen across the sites.
in an email from an internal customer
in Cramlington, United Kingdom, to
Pharm West. Colleagues have been showing their appreciation to
colleagues for jobs well done. The Appreciation Boards were
excellent platforms to link to ideas and give energy back.
A note of appreciation.
In fact, some boards were so overwhelmed that colleagues
had to compete with one another for the limited space!
The Inclusion journey doesn’t just stop here. To keep the
momentum going, POD meetings have already begun.
Meeting norms with the behaviors and the launch of
Inclusion as the HOW Wave II are some of the activities
that have been lined up for the months ahead. So jump
on the bandwagon and look out for more opportunities to
embrace this change!
Great job! The I learned to interpret The Inclusion Roadshow
roadshow sets and relate Inclusion made me realize that Merck is
things up nicely Behaviors to serious about implementing
for the start of the business benefits. Inclusion at all levels in order
Inclusion journey. Prafulla Patil to drive business goals.
Carlo Shiu Global Technical Operations Mae Ann Pamfilo
Global Technical Operations Quality
15
16. News
Building Talent in MSD
Human Health colleagues switch roles
as part of their career development
Samuel Koh (left) and Henry Lee (right).
How did you end up switching roles?
Henry: Samuel had been doing product management since
September 2007 while I had been in sales management since
January 2008. We’d talked about switching roles; Samuel wanted
to move to sales management and I, to product management while
continuing to drive the Arcoxia/Fosamax business. We mooted
the idea to Pang Lai Li, Cardiovascular/Musculoskeletal Business
Unit Director, who agreed to let us swap roles.
How did MSD prepare you for your new role?
Henry: The transition was extremely smooth, as both of us are still
supporting the Franchise and we were switching portfolios with each
other. Instead of the usual handover period of two to four weeks,
Samuel and I took to our new roles quickly and could advice each
other whenever queries arise.
M SD recognizes the importance
of career development and provides Lai Li gave Samuel and me early exposure to sales management
structured processes, tools and and product management respectively. I attended Merck Marketing
a culture to meet the continuous in Principles/Merck Marketing in Action courses, Regional Product
learning needs of employees and Team brand forums and product teleconferencing and was exposed
help them achieve their full potential. to regional Product Managers, Regional Marketing Leaders and
brand strategies. I also had hands-on experience in building the
Profit Planning/Long Range Operating Plan.
The Company offers both internal
and external learning initiatives as
Samuel: I’ve attended internal workshops on coaching. In 2012, I’ll
well as on-the-job development be attending the Managing at Merck workshop as well as external
opportunities such as stretch ones on people management. All these will better equip me for my
assignments, mentoring, and current role.
rotational and leadership programs.
What has been the biggest challenge so far?
Human Health’s Samuel Koh and Henry: There are new processes to be learnt as well as numerous
Henry Lee were previously Product projects, such as the Non-Steroidal Anti-Inflammatory Drugs
Manager and Sales Manager for awareness campaign, to be rolled out in 2012. I do wish there is
more time. But I’ve managed to overcome the challenges of time
the Arcoxia/Fosamax Franchise
management by prioritizing tasks and projects and working with a
respectively. As part of their career
super-efficient team.
development, they switched roles
with each other in October 2011. Samuel: My challenge lies in people management. I moved from
Samuel is now Sales Manager and handling processes and marketing plans to managing thinking
Henry, Product Manager. 3Sixtyº has representatives with emotions. I have to be mindful of the
a chat with them. implications of my words and actions.
16
17. SEP–DEC 2011
Talent Attraction
MSD reaches out to potential recruits in ITE Career Fair
M SD had the opportunity to promote itself as an employer of
choice to young talent once again.
The ITE Career Fair 2011 on 3 November 2011, held at the
ITE East campus, attracted more than 7,000 students and
some alumni from various disciplines, from chemical process
technology and biomedical sciences, to nursing, business and
accountancy.
Jobseekers crowding the booth for more On site to attract talent were almost 70 companies, including
information on the opportunities at MSD.
multinationals such as DHL and Hewlett Packard as well as large
local companies like SingTel and Marina Bay Sands.
Sujit Kinge (Business Improvement Lead, IPT Pharm West),
Ruth Lim (Staffing Leader) and Cai Peirong (Staffing Specialist)
were on hand to interact and engage with the participants and
answer their questions. Interviews were conducted on the spot,
and suitable candidates were then referred to hiring managers.
Pamphlets with job descriptions were also handed out.
Opening ceremony for the ITE
Career Fair (left); MSD’s booth (right).
17
18. Happy Retirement, Patrick!
A heartwarming farewell surprise from MSD Singapore
What’s a surpris
e party
without cake?
On 21 October 2011, Patrick Gyselinck arrived Willie Deese, Executive Vice President and President,
MMD, and Gaetan Angoh, Managing Director, MMD
at MMD South Campus, thinking he would be
Singapore, thanked Patrick in their speeches. Patrick
attending a Town Hall meeting. Little did he know
said that while he was looking forward to his life in
what was in store for him – a surprise party to
retirement, he would also miss working in MSD.
celebrate his retirement!
MSD wishes him all the best in his future endeavors!
Held in appreciation of Patrick’s contributions to
MSD over the years, the event saw employees
from the various MSD Singapore sites joining in the
celebrations.
Patrick was indeed caught off guard by the surprise.
When he made his entrance, colleagues erupted
in cheers and applause to welcome him. A video
montage showing his contributions to MSD’s
achievements also brought back memories for many.
Willie Deese (centre) and Gaetan Angoh (left) presenting
a token of appreciation to Patrick (right).
18
19. SEP–DEC 2011
At Your Service
Swapping experiences and having fun
at the first-ever GS Singapore Day
Mr Clarence Ti, Chief Executive, Vital, shared about service delivery in his presentation.
It isn’t every day that Global Services staff are able to get together
to share ideas and experiences on service delivery.
The inaugural Global Services (GS) Singapore Day on 21 October
2011 gave some 200 staff the opportunity to do just that.
The participants first enjoyed a presentation by Mr Clarence Ti, who
is the Chief Executive of Vital, a company that serves 80,000 clients
in the Singapore public sector. His speech touched on the human The attendees picked up valuable
aspects of service delivery and struck a chord with the audience, lessons on service delivery.
who felt encouraged to stay focused and engaged to deliver
excellent service to their clients.
During lunch, the participants mingled with one another and
visited the booths to learn more about the different
GS functions.
The last but most fun part of the day was the
three-hour iMazing Race. Fifteen teams of 14
each had a whale of a time scurrying around;
not even heavy rain could dampen the mood.
Fortunately, the skies soon cleared and
everyone returned to celebrate the conclusion
of GS Singapore Day.
The iMazing Race had everyone in smiles.
19
20. Congratulations to the quiz winners of issue May–Aug 2011
Please collect your prize from Junis Goh (Human Health),
Khor Ee Leen (Regional)
Jastina Mohd Kamal (Regional Office),
Wong Siew Eng Shannie (MRL) Grace Neo (Research, Animal Health, SBS) and
Ng Hui Ling Esther (HH) Averil Lee (MMD).
Chua Yue Xiang Vivian (MMD)
Chua Hong Meng (MMD)
Md Zaid Bin Bachik (MMD)
WORD SEARCH
Look for clues in this issue’s articles. Circle the correct
answers and stand to win a $30 shopping voucher!
Please drop your entry into the boxes labeled 3Sixtyº at the
designated locations by 29 Feb 2012.
W Z R V K Y I Y G V O O T K X CLUES
R A Q U A C U L T U R E Y M D 1. Animal Health is focusing on
T G W E A G D E T Y U L H H G solutions for the _______________
industry.
Y M X R K H F S W U K Y N Y G
2. Family Day 2011 was themed “MSD
H B E T T B O V M Y A T T K M
________________ Beach Blast”.
N E C A Y U F T O E A A Y T B
3. MSD reached out to potential recruits
R G V B R E E R O F C B H Y N at the ITE __________ Fair.
T M E C O M P E N S A T I O N
4. Genpact is the business process
A B I I T N K U L V K Y I Y G ____________ partner of Shared
B N S W Y F T L I J K U J K D Business Services.
G H V K H I Y G G R T Y U S L 5. MSD will launch the ____________
R A Z D N C D S H Y Y E E N P and Career Framework in mid 2012.
J S X E T D Z A T O B F I O P
* Locations of drop boxes:
Name: ___________________________________________________________________ • MMD Tuas – Canteens
• Regional Office Parkview/Intervet
Contact No: ______________________________________________________________ (Animal Health) Perahu Road/Research
(TMRC) Biopolis/Gateway 31st and 36th
Levels – Reception Counters
Division#: MMD / Human Health / Regional Office / Animal Health / Research / SBS #
Delete where applicable
Adviser: Victor Chen Editor: Evelyn Yip Newsletter Committee: Junis Goh, Jastina Mohd Kamal, Averil Lee, Cynthia Lim,
Ong Lay Har, Sam Rizk, Sujit Punjaji Kinge, Sheryl Tay, Ivan Yu
Special thanks to contributors: Chang Siow Foong, Joey Chung, Welch Er, Junis Goh, Brian Henry, Samuel Koh, Eve Lau,
Henry Lee, Lee Kuan Wun, Ruth Lim, Sam Rizk, Bernard Tan, Tan Buck Kwee, Daphne Tan, Sharon Tan, Geraldine Tay
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