Echatbots can help your website visitors to find what they are looking for. Any questions they have can immediately be answered, resulting in more leads and sales for your business.

1. ecreation Chatbot solutions
Let us do your talking…

2. Sjoerd van Dijk
Managing Director

3. • Who we are?
• Who we work for…
• Our solution…
• Case studies…
• Project steps…
• Pricing…

4. • Concept, creation and development of websites, apps and social engagement
• Since 1999
• Flexible and dedicated team
• We build around the the business case
• And place the user in the middle
• Innovative and Creative
“We are a creative company with a passion for Online”

6. Echatbots help you by talking to your website visitors.
Extend your reach
Reach more people by being where they are.
Your chatbot connects to your website, your
social media presence such as Facebook,
and is always online.

7. Echatbots help your customer to find what they need.
Know your audience
By analyzing the questions and responses of
your website visitors, you can see exactly
what they think and do. Doing so you can
optimize the knowledge of your chatbot
and/or your website to increase your
conversion

8. Echatbots answers your customers questions.
Save time and costs
Your chatbot is available for chat 24/7, taking
care of answering your frequently asked
questions. This can reduce your customer
support costs by at least 20%!

9. Echatbots start a dialog with your customers and increase your conversion .
Reach your goals
Echatbots can help your website visitors to
find what they are looking for. Any questions
they have can immediately be answered,
resulting in more leads and sales for your
business.

10. Nothing to download or install
You can access your KMS (Knowledge
Management System) directly from your
browser. It doesn’t matter where or when you
are. As long as you have an internet
connection, you’re good to go.
Manage Personalize Proven Engage Go the extra Mile

11. Give it character
Our experienced team of editors can work
with you to make the chatbot respond exactly
the way you want it. Not only to business
questions, to common topics as well.
Additionally we can help you find the perfect
photo, animation or video to serve as the face
of your chatbot.
Manage Personalize Proven Engage Go the extra Mile

12. Proven track record
Our proprietary software was first launched in
2005 and is being updated continuously to
help you work on your chatbot as easy and
fast as possible.
Manage Personalize Proven Engage Go the extra Mile

13. Engage
Want to know more about your audience?
Your chatbot can ask questions to discover
your audience’s gender, age or location. We
let your brand talk…
Manage Personalize Proven Engage Go the extra Mile

14. Navigation by Conversation
Your chatbot can seamlessly open pages with
additional information during a conversation. It
can just as easy show videos or product
presentations.
Manage Personalize Proven Engage Go the extra Mile

15. Standard Features
All features below are part of our default chatbot solution.
Chatbot on web, IM or
social media
Basic chat window
Knowledge
Management System
accessView conversation
logs
Define appearance
HostingBasic knowledge
Stock photo avatar
RSS headlines
View missing
knowledge
View reports

16. Wait... there’s more!
We have suggestions for special features that let your chatbot stand out from the crowd.
Custom designed
chat window
Text-to-Speech
Navigation by
Conversation
Product Feed
integration
LiveChat
Collect user data
Search Engine
Response
Track & Trace
Need something truly
unique?Video or animated
avatar

17. Some of our cases
Speaking chatbot Vera developed for pension fund - Client: SPF Beheer
Spoorwegpensioenfonds, was looking for new possibilities to expand their
personal services. They chose to deploy a custom built chatbot on their
website. This way they are able to respond 24/7 to visitors looking for
information. Vera answers all possible pension-related questions and if
requested she can open webpages and documents. By integrating
ReadSpeaker technology the answers can be pronounced. This way all
information is also accessible for people with a visual impairment.
URL
http://www.spov.nl/Content/Veelgesteldevragen.aspx

18. Some of our cases
EVE From Enea - Client: ENEA Polska
Eve is a fully interactive Virtual Assistant created for ENEA, an energy
supplier in Poland. Eve answers questions about the wide range of products
for companies and consumers. With NBC (Navigation by Conversation), the
user is automatically redirected to relevant website pages that contain more
information. Although Eve is a very professional chatbot, she likes it when
you give her a compliment from time to time. Eve features pre-recorded
video and a real-time text-to-speech engine.
URL
http://enea.ecreation.nl/

19. Some of our cases
Floor - Client: HTM Netherlands
The Dutch tramway company called HTM, operating for The Hague,
launched the virtual agent Floor. Floor is implemented in the website and
helps visitors when they need a traveling advice or want additional
information about the HTM. The traveling advice can also, if requested, be
send by mail.

20. Some of our cases
The Bieber Buddy - Client: nineMSN & Nokia
Acting upon instructions from R/GA London a chatbot was developed for
Nokia. The chatbot, called The Annoying Orange, can be accessed through
different mobile applications. The Annoying Orange is a popular character
on Youtube. Nokia uses this character as a chatbot to promote the Instant
Messaging services for mobile devices. Badges can be earned by chatting
with the chatbot. When a user obtains a badge, he has the possibility to
share the information on Facebook. The Annoying Orange chatbot is
accessible via Gtalk, Ovi chat, Windows Live Messenger and Yahoo
Messenger
References
https://www.youtube.com/watch?v=3puVSVT5IyQ
https://www.youtube.com/watch?v=VUKWWiwsyg8
http://www.figarodigital.co.uk/case-study/nokia.aspx
http://work.iamtheo.com/Nokia-Chatterboxing

21. Some of our cases
The Bieber Buddy - Client: nineMSN
The chatbot Bieber Buddy is launched to promote Justin Bieber’s “My World
Tour” in Australia. To win tickets to his concert, the Bieber Buddy possesses
a daily codeword that he will only reveal for half an hour each day. Users
who have added the Bieber Buddy to their Windows Live Messenger
friendlist receive a notification when the daily codeword is available on
weekdays between the hours of 4pm and 7pm. They address the chatbot
asking: "What is today's codeword?" The chatbot will also provide a link to
the competition entry page. It is also possible to enter the competition by
uploading a 30 second videoclip.

22. Some of our cases
Lifeguard - Client: WNF
The World Wildlife Fund (WWF) requested a chatbot widget for the Dutch
social media platform Hyves. Users can add the widget to their profile to
show their support for the foundation. The World Wildlife Fund use this
chatbot to increase their brand awareness and sales among their target
group. The chatbot can be managed from the Knowledge Management
System. This system also provides information on the number of
conversations, messages and unique users per day.

23. Some of our cases
Robo Coke - Client: Carnation / Coca Cola
Robocoke is a chatbot developed for Coca-Cola in Hungary, in cooperation
with local agency Carnation. This chatbots promotes the brand Coca-Cola
and entertains users by chatting with them, telling them their daily
horoscope and play a game with them. In a quiz, Robocoke lets the user
guess an artist, by giving several hints. The chatbot can also suggest music
which the user might like, based on previously entered preferences.
References
https://www.youtube.com/watch?v=H6wsApaLr7A
http://www.carnationgroup.com/works/the-coca-cola-
company/coke/robocoke-the-coke-msn-agent

24. Some of our cases
1 vs 100 - Client: Postcode Lotery / lbi Interactive
This chatbot has been developed for the very popular TV show - 1 against
100. It gives Live Messenger users the possibility to play the game “1 VS
100” against friends and family. This is the first multi-player game ever
made on the Microsoft Live Messenger platform

25. Some of our cases
Chat with Bzz - Client: Stop Aids NOW!
Bzz is the worlds first chatbot that answers questions related to alcohol,
drugs and (safe) sex. Bzz was developed for Trimbos-instituut and SOA
Aids Nederland (two Dutch companies related to alcohol, drugs and (safe)
sex) because they wanted to offer a service that was a quick and reliable
source of information about topics young people might not want to discuss
in open public. This chatbot is integrated into the Windows Live Messenger
service, a service commonly used by young people.
References
Attached Case Study

26. Some of our cases
Quizzo - Client: Microsoft BING / Thin Martian UK
Thin Martian hired us to create this chatbot, that offers Britain's first online
Messenger quiz. Subscribed contestants will receive a message alert from
Bing Master right before the quiz starts. During the quiz, contestants can
look up the answer using the new Bing search engine. This chatbot has
been developed in coorporation with Thin Martian.

27. Some of our cases
Max Factor - Client: Thin Martian UK
The Max Factor chatbot gives users in the United Kingdom the best make-
up tips via the Windows Live Messenger service. The chatbot will provide
the user with this information, by directing them to content on Facebook and
YouTube. The chatbot can show users exclusive videos of Caroline Barnes.
She is a famous Max Factor make-up artist from England. These videos are
viewable within an activity window which has been developed in corporation
with Thin Martian.

28. Our webbased KMS
Overview of AI Items

29. Our webbased KMS
Add new AI Items

30. Our webbased KMS
Added AI Item

31. Our webbased KMS
No-Match list

32. 1. Exploration if the case
2. Detailed case (Goals & Target group)
4. Creation of the textueel character
3. Content analyses & strategy
5. Creation / Integration graphical character
6. Adding the Small-talk, Character and textual content
7. KMS Training
8. Internal test with focus-group, acceptation
9. Live, Reports, Analyze, Optimization, Editorial support

33. DEMO
http://bot.echatbot.com

34. Chatbot Alice iOS App
https://itunes.apple.com/en/ap
p/world-of-alice-
chatbot/id494831683?mt=8