1. Esplendor
restraurant&beach club &bar
.risk analysis - crisis management
(research-response-recovery)
SİNEM CENGİZ
20090301021

2. •Esplendor
restraurant&beachclub
&bar
-owner of operation is yağız atasoy
-in cesme/İZMİR
-beachside
-seasonal(may-september)
-since 2004

3. İNFORMATİON ABOUT ESPLENDOR
RESTAURANT&BEACH CLUB&BAR
-between 10 and 19.30-beach service
-20.30-23.30 restaurant service with live
music(piano-cello)
-24.00-4.00 bar service with special dj
Menu: pastas, pizzas, seafood
• desserts
• beverages(alcholic&nonalcholic)

4. •Rısk analysis
•Act of god: earthquake, flood ,fire

5. Rısk analysis
Technological:
-corruption of music system:
-instrumental corruption

6. Rısk analysis
Technological:
-dj equipment ( turntable, speaker ,etc.)

7. Rısk analysis
• Financial problems:
-proprietary interest
(problem of supply, marketing)
(problem of payroll distribution
to personnel)
-many competitors
-economic crisis

8. Rısk analysis
•The safety of customers/security
problem:
•- drown
•- poisoning
•-abuse
- lack of crowd management
-Attack

9. Crisis team
- Manager of human resources
- Manager of financial departman
- Manager of public relations

10. The attack was occurred….
•armed assault
- No one was injured

11. Crisis period
- unexpected
- Agreement (consensus)
- Determine the spokesperson
- Calm down
- Appropriate and effective internal
communication

12. Crisis period
- Both danger and opportunity
- Accept the mistake
- New security staff
- Media updating – (give a very clear
message and prevent gossip)

13. Public speech
- Establish a power communication
with media
- Reputation is important

14. Crisis period
•FASTER …..

15. THANK YOU FOR
LİSTENİNG