What is rapport? How to establish it?

1. Rapport
Simone Becker
17/11/2013

2. Rapport
 Is the relationship built on trust and respect
between teachers and students.
 Rapport is the capacity to enter someone’s
world and to make him feel that you
understand him and that you have a strong
connection in common.
 It is one of the fundamental factors leading
to students’ feeling capable, competent and
creative so that they can reach to their
potential in studying english.

3. What For?
 To increase student’s enjoyment of the
teacher and subject matter.
 To motivate them to come to class more
often and pay more attention in class.
When people are communicating in rapport
they find it easy to be understood and
believe their concerns are highly regarded
by the other person.

4. Rapport Increases
1- The extent to which students accept the
goals the teacher has spelled out to the class.
2- The student and teacher “connecting”
emotionally and students’ motivation to
participate actively in their education.
3- The teacher’s ability to care genuinely for
students and to nurture their learning.

5. Create a Good Rapport with
Friendliness
Sympathy
Good working behaviors
Modesty
Honesty

6. Tips for rapport building
• Explain your course policies – what they are
and why they are.
• Smile- show the students you are happy to
be there and to see them.
• Learn to call your students by name.
• Show interest on them. Learn something
about your students’ interests, hobbies, and
aspirations.
• Share personal insights and experiences
with class.

7. • Use e-mail to increase accessibility to your
students.
• Reward student comments and questions
with verbal praise.
• Crack a joke now and then.
• Be humble.
• Be respectful.
• Be enthusiastic about teaching and
passionate about your subject matter.

8. • Instead
of giving immediate feedback, teachers should
double check the information, and they can admit that “You
learn from me, and I learn from you sometimes”
• Laugh at your own mistakes. This shows that students can
do the same; this then allows for further amusing situations
to happen later on, that students don’t feel so self
conscious that no fun can be had.
• Move around the classroom- as students get used to your
presence, they will feel less intimidated by you.
• Gestures- using lively and animated gestures
demonstrates friendliness and that the teacher is involved
in the material. It also helps keep the students alert.

9. MIRRORING
Mirroring is physically 'copying' the
behavior of another person, as if reflecting their
movements back to them. This is done with
respect. At an unconscious level the person
with whom you are communicating in this way
feels acknowledged and appreciates your
interest in them.

10. Behaviors you can duplicate
•
Body Posture
•
Hand Gestures
•
Facial Expressions
•
Breathing
•
Movement of Feet
•
Eye Movements

11. Strategies
CROSS-OVER MATCHING is choosing to match one of your
behaviors to a corresponding, but different movement of
another.
For example, if a person is blinking rapidly, you may crossover match by discreetly tapping your finger at the same rate
as they are blinking; or pace the rhythm of someone's
speaking with slight nods of your head or your breathing.
You might also:
Use your hand movement to pace another persons breathing.
Move your foot to pace another person's head movements.
Lift a finger as the other person lifts an eye-brow.

12. MISMATCHING is also a useful skill to master. Have you ever
had someone go on and on and on when having a
conversation with them...when you wonder if they will ever
stop talking?
You can break eye contact, turn your body at an angle to
them, breathe faster or slower in contrast to their breathing...in
short, do anything to break rapport by mismatching. You will
be surprised how quickly and easily the conversation will draw
to a close.

13.  Try mirroring just one aspect of another person's
behavior while talking to them--perhaps their
posture. When this is easy, gently include
another piece, like their hand gestures.
 The more you practice, the more you will
become aware of the different rhythms,
gestures, breathing patterns that you and others
have.
 You might be surprised to discover that your
'intuition' will be enhanced as you become
aware of behaviors and actions of which you
were previously unaware.

14. "You don't want customers...you
want RAVING FANS!"
Anthony Robbins

15. References
How to establish rapport in the classroom?
Submitted by Khanh Nguyen on 11 May, 2011 11:28http://www.teachingenglish.org.uk/blogs/khanh-nguyen/how-establishrapport-classroom
RAPPORT - The Magic Ingredient" Penny Tompkins e James Lawley
www.cleanlanguage.co.uk
Creating Positive Emotional Contexts for Enhancing Teaching and Learning
William Buskist and Bryan K. Saville Auburn University
http://www.socialpsychology.org/rapport.htm
Building Student Rapport - http://www.educ.ualberta.ca/staff/olenka.bilash/best
%20of%20bilash/buildingstudentrapport.html