Sigma Infosolutions leveraged its expertise in data aggregation and .NET to develop a mobile and web application for a client. The application aggregates reviews from various social media sites to provide businesses with analytics and insights into their online reputation and social ranking. It helps businesses understand customer sentiment and take actions to improve their reputation. Sigma Infosolutions successfully overcame challenges with data access and built a custom feed engine to power the application.

1. Online Reputation Management
Social Reputation Scoring, Social Indexing, Data Aggregation & Social Media Monitoring
Help protect your Brand, Individual or Business Name Online
www.sigmainfo.net

2. The Client is a global player in providing social reputation management tool
which helps in bringing all reviews across various social review web sites in
one place which is usable and actionable. Headquartered in California, it
services a host of international clients online.
The Client
Client envisioned a versatile, dynamic and an interactive solution for their
service space. The solution will compute social media standing as an
aggregate score, considering reviews from various sites are based on rating,
age of review and the number of reviews received. The application will help
its users to analyze social media presence. A dashboard which provides an
easy to interpret analysis reviews received are trending positive or negative.
User will have an option to compare present & historical reviews, has an
ability to track the score, and work towards improving the scores by taking
actions on the reviews. The action center allows tracking of 'trouble' issues
and corrective action logging and allows making decisions on this data. Real
time analytics will help the user to rate against the competition and compare
against others in various genres, cities and even against specific competitors
to see where the business rank against them and what do the competitors say.
The word center can identify the keywords users' mention when they are
reviewing the business. With this vision, the client partnered with Sigma
Infosolutions to built the solution from scratch.
Business Case
sales@sigmainfo.net
Challenges
 Data concealing: Some sites don't allow the ability to access all the data
via the browser application. For example, Yelp –Allows only 1000 business
listing.
 Blocking: Sites block the requests when the threshold exceeds.
“40% cost savings
on functionality
development
Executive Summary
Sigma Infosolutions leveraged its
expertise on Data Aggregation Capability
using .Net to develop mobile application
along with its web engine. Most small and
medium-sized businesses simply do not
have the time, knowledge or resources to
effectively manage or capitalize on the
new opportunities the social web
creates. Client wanted to build a solution
which will help to such businesses to
understand their social reputation and
ability to act on them to improve their
social ranking.
Successes
 Sigma Infosolutions built custom feed engine with alternative streaming
URLs for data concealing.
 Designed smart proxy request mechanism to overcome the same.

3. Technology
 Desktop Application: MS .Net Suite
[ASP .Net]
 Middleware: REST APIs in MS .Net
Suite
 Data Aggregation: Java/J2EE
 Database: MySQL
 Test Automation: Selenium
 Platform: IIS on Windows Server
2003 and Linux Servers for
Database server and Aggregation
Engine
 iOS
 Andriod
Business Benefits
 Monthly technical availability is
more than 98%
 An empowered solution to optimize
processes across the retail supply
chain
 Complete set of data, functioning
alarms in real-time
 Ongoing operating costs at or better
than budget
 Low system Overhead and lower
support costs
Solution
Sigma Infosolutions’ BI team successfully compiled .Net architecture required for the
project. Built the desktop and middle tier as part of the initial engagement.
Subsequently customer engaged us for the following:
Key Modules Developed
o Andriod & IPhone application development
o Aggregation Engine development [pulled it out from another vendor]
o Testing &Automation Services
o Application Maintenance & Monitoring Services
Some integrations with 3rd party products or components
o Recurly for Subscription Billing
o jQuery for DHTML
Google Charts for Charts
o JSoup for HTMLParsing
o XStream for XMLHandling
o Scooter Framework for Database Interactions
o OpenCloud for creating & managing tag cloud
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Major Breakthroughs
o Picked up a failed data aggregation project and fixed the same
o Data Aggregation Capability with infrastructure to support any review sites in
future
o Online Reputation Solution Capability
o First full Scale .Net Project

4. Built a frictionless process for
Social Media Monitoring & Social Indexing Solution
About Sigma Infosolutions
“
 Sigma Group, an Indian conglomerate has more than 4 decades of experience in Mining, Chemicals Manufacturing & Export,
Handicrafts Manufacturing & Exports, and Software Development
 Sigma Infosolutions is a TUV certified ISO 9001:2008 and ISO 27001:2005 company
 Headquartered in US with development center in India
 Some of our esteemed customers include Airtel, Zyme Solutions, Yodlee, Celerity Consulting, Resolution Economics, Birla
Global Asset Finance, Fosroc Chemicals, Surgery Planet etc.
 Sigma Infosolutions’ services comprises of application development, application management, IT Consulting, Offshore testing,
and Website and Portal Development
Sigma Infosolutions, Sigma Towers, #66/A, 13th Cross
6th Main, JP Nagar, 3rd Phase, Bangalore- 560078
Telephone: +91-80-40865100
Sigma Infosolutions, 2082 Michelson Dr.
Suite 100, Irvine, CA 92612
Telephone: +1-714-717-1826
Fax: +1-866-405-6750, Toll Free: 1-888-861-7360
Website: www.sigmainfo.net
E-mail: sales@sigmainfo.net
Toll Free: 1-888-861-7360