3. INDEX
DEFINATION
TYPES
OF BPO
KEY TERMS
BPO SERVICES
BPO (UESES)
ADVANTAGES
DISADVANTAGES
TOP BPO COMPANIES
4. DEFINATION
BPO
is contracting of certain tasks
such as HR and customer service to
third party service provider
BPO allows companies to focus on
core business process
BPO
is implemented as cost saving
measure for the task that the
company requires
5. TYPES OF BPO
BACK OFFICE
• Includes internal function like billing
and purchasing
FRONT OFFICE
• Includes customer related services
like marketing and tech support
11. DISADVANTAGES
POOR
LACK
RISK
QUALITY CONTROL
OF LOYAL EMPLOYEES
OF EXPOSING CONFIDENTIAL DATA
REDUCTION
HIDDEN
IN STRATEGIC ALLIGNMENT
COSTS
18. KPO (USES)
Business
and Technical Analysis
E-Learning Solutions
Cartoon Animation & Design
Legal Services or Legal Process
Outsourcing
Media Outsourcing
Intellectual Property (IP) Research
Network Management
Corporate Training & Consultancy
19. ADVANTAGES
TRAINED
PROFESSIONALS AT WORK
INCREASE
IN PROFITS
STANDARD
OPTION
OPERATIONAL EFFICIENCY
TO RECRUIT LARGE WORK
FORCE WITHOUT RAISING COST
20. DISADVANTAGES
QUALITY
OF PERSONNEL AND WORK
CANNOT BE GUARNTEED
SHORTAGE
OF SKILLED EMPLOYEES
REDUCTION
IN COMMUNICATION DUE
TO LANGUAGE BARRIER
INABILITY
TO PROTECT COMPANYS
INTELLECT PROPERTY
25. METER
BPO
K
cess for client
Low end process
High end
required
Low
High
client
Low
High
Less than US $15
Can go up
Less .
High
Volume driven
Insight dri
xity
