1. Department Based Recruitment Retention Plans Shane Lenson MRCNA Emergency Department Calvary Health Care ACT

3. Background

4. How did we get here……

7. The State of Play Patient Satisfaction Survey CHCACT PG Survey 2008 99th percentile 1st percentile Our ED 1 st Percentile 2008

8. The State of Play Patient Satisfaction Survey 1 st percentile 99 th percentile Our ED 1 st Percentile 2008 CHCACT PG Survey 2008

11. Summary……..

12. My Response……..

15. We needed a plan!!!!

25. High Performers Eager for clinical improvement in the department. Always working towards professional development Knowledge & competence Demonstrates a strong commitment to improving the department and organisation Team Work Adheres to department policy and professional behavior Professionalism Comes to work on time , Good Attitude , Problem Solver , Your relaxed when their on shift , Good influence , Brings Solutions Definition

26. High Performers Works within safe work practices. Always follows all precautions Safety Awareness Comes to work with a positive attitude and wants to bring out the best in people Communication

27. Middle Performers Invested in their professional development. May need support & coaching to fully execute. Knowledge & competence Committed to improve the department and organisation. May need support and coaching to fully execute Team Work Normally adherers to department policy and, professional behavior Professionalism Good attendance , Loyal most of the time, Influenced by high and low performers Wants to do a good job , Helps the manager identify problems Definition

28. Middle Performers Works within safe work practices. Always follows all precautions Safety Awareness Often has a positive attitude but can be influenced by high & low performers Communication

29. Low Performers Shows little interest in clinical development in the department & organisation. Will only undertake professional development when asked/ made or self interest. Knowledge & competence Demonstrates little commitment to the development of the department & organisation Team Work Likely to have longer breaks, take personnel calls in the workplace Professionalism Points out problems in a negative way , Positions leadership poorly , Masters of the we/they Says the mangers are the problem Definition

30. Low Performers Performs work with little regard to safety awareness Safety Awareness Often comes to work with a negative altitude and brings others down. Communication

32. Career Paths Education Advanced Clinical Practice Research Management ED Nurse

33. Career Paths ED Nurse Management Research Advanced Clinical Practice Education

36. So where are we now??

39. The New State of Play Patient Satisfaction Survey 1 st percentile 99 th percentile Our ED 38th Percentile 2009

42. Summary……..

44. Questions……..