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Prof	
  Shivananda	
  R	
  Koteshwar	
  
Director,	
  The	
  Amaatra	
  Academy	
  
shivoo@pes.edu	
  /	
  Facebook:	
  shivoo.koteshwar	
  
BUILDING A BETTER MARKET AND MANAGING FINANCE
A One Day Workshop For Women Entrepreneurs
Mount Carmel College, Bangalore
EXERCISE:	
  
Filling	
  the	
  canvas	
  with	
  	
  9	
  Building	
  Blocks	
  
  For	
   your	
   idea/company,	
   write	
   down	
   the	
  
business	
   9	
   essential	
   pieces	
   of	
   a	
   business	
  
model	
  
  Fill	
  the	
  canvas	
  
  http://www.slideshare.net/shivoo.koteshwar/
how-­‐to-­‐strengthen-­‐your-­‐business-­‐model	
  	
  
  Mass	
  Market	
  
  Consumer	
  Electronics	
  
  Niche	
  Market	
  
  Car	
   part	
   manufacturers	
   depend	
   heavily	
   on	
   purchases	
   from	
   major	
  
automobile	
  manufacturers	
  
  Segmented	
  
  Citi	
   Bank	
   Platinum	
   and	
   Regular	
   customers	
   :	
   Both	
   segments	
   have	
  
similar	
  but	
  varying	
  needs	
  and	
  problems	
  
  Diversified	
  
  2006	
  Amazon	
  decided	
  to	
  diversify	
  its	
  retail	
  business	
  by	
  selling	
  “cloud	
  computing”	
  
services:	
   online	
   storage	
   space	
   and	
   on-­‐demand	
   server	
   usage.	
   Thus	
   it	
   started	
  
catering	
  to	
  a	
  totally	
  different	
  Customer	
  Segment—Web	
  companies—with	
  a	
  totally	
  
different	
  Value	
  Proposition	
  
  Multi	
  sided	
  platform/markets	
  
  A	
  credit	
  card	
  company,	
  for	
  example,	
  needs	
  a	
  large	
  base	
  of	
  credit	
  card	
  
holders	
  and	
  a	
  large	
  base	
  of	
  merchants	
  who	
  accept	
  those	
  credit	
  cards	
  
  Newness	
  
  Cellphone	
  companies	
  
  Performance	
  
  Computers	
  
  Customization	
  
  Getting	
  the	
  job	
  done	
  
  Rolls-­‐Royce	
   airline	
   customers	
   rely	
  
entirely	
   on	
   them	
   	
   to	
   manufacture	
   and	
  
service	
   their	
   jet	
   engines.	
   This	
  
arrangement	
   allows	
   customers	
   to	
   focus	
  
on	
   running	
   their	
   airlines.	
   In	
   return,	
   the	
  
airlines	
   pay	
   Rolls-­‐Royce	
   a	
   fee	
   for	
   every	
  
hour	
  an	
  engine	
  runs	
  
  Design	
  
  Fashion	
   and	
   consumer	
   electronics	
  
Industry	
  
  Brand/Status	
  
  Rolex	
  or	
  LV	
  
  Price	
  
  No	
  frill	
  airlines	
  or	
  a	
  Nano	
  car	
  
  Cost	
  Reduction	
  
  Salesforce	
  sells	
  a	
  hosted	
  CRM	
  which	
  
relieves	
  buyers	
  from	
  the	
  expense	
  and	
  
trouble	
  of	
  having	
  to	
  buy,	
  install,	
  and	
  
manage	
  CRM	
  software	
  themselves	
  
  Risk	
  Reduction	
  
  For	
  a	
  used	
  car	
  buyer,	
  a	
  one-­‐year	
  service	
  
guarantee	
  reduces	
  the	
  risk	
  of	
  post-­‐
purchase	
  breakdowns	
  and	
  repairs	
  
  Accessibility	
  
  NetJets	
  popularized	
  the	
  concept	
  of	
  
fractional	
  private	
  jet	
  ownership	
  service	
  
previously	
  unaffordable	
  to	
  most	
  customer	
  
  Convenience/Usability	
  
  With	
  iPod	
  and	
  iTunes,	
  Apple	
  offered	
  
customers	
  unprecedented	
  convenience	
  
searching,	
  buying,	
  downloading,	
  and	
  
listening	
  to	
  digital	
  music	
  
  Partner	
  or	
  own	
  
  Indirect	
  or	
  direct	
  
  Direct:	
  Own	
  Stores,	
  Web	
  stores,	
  Sales	
  force	
  
  Indirect:	
  Wholesaler,	
  Partner	
  Sales	
  
  Personal	
  Assistance	
  
  May	
  happen	
  onsite	
  at	
  the	
  point	
  of	
  sale,	
  through	
  call	
  centers,	
  by	
  e-­‐mail,	
  
or	
  through	
  other	
  means.	
  
  Dedicated	
  personal	
  assistance	
  
  In	
  private	
  banking	
  services,	
  for	
  example,	
  dedicated	
  bankers	
  serve	
  high	
  
net	
  worth	
  individuals	
  
  Self	
  Service	
  
  Automated	
  Services	
  
  Personal	
   online	
   profiles	
   giving	
   customers	
   access	
   to	
   customized	
  
services	
  
  Communities	
  
  Co	
  Creation	
  
  Amazon	
  	
  invites	
  customers	
  to	
  write	
  reviews	
  and	
  thus	
  create	
  value	
  for	
  
other	
  book	
  lovers.	
  
  YouTube	
  	
  solicit	
  customers	
  to	
  create	
  content	
  for	
  public	
  consumption.	
  
  Asset	
  Sale	
  
  Usage	
  Fee	
  
  Subscription	
  Fee	
  
  Lending/Renting/Leasing	
  
  Licensing	
  
  Brokerage	
  
  Advertising	
  
  Physical	
  
  Manufacturing	
  facilities,	
  buildings,	
  vehicles,	
  machines,	
  systems,	
  
point-­‐of-­‐sales	
  systems,	
  and	
  distribution	
  networks	
  
  Walmart	
  
  Intellectual	
  
  Brands,	
   proprietary	
   knowledge,	
   patents	
   and	
   copyrights,	
  
partnerships,	
  and	
  customer	
  databases	
  
  Qualcomm	
  (Patent)	
  
  Human	
  
  Crucial	
  in	
  knowledge-­‐intensive	
  and	
  creative	
  industries	
  
  Finance	
  
  Cash,	
   lines	
   of	
   credit,	
   or	
   a	
   stock	
   option	
   pool	
   for	
   hiring	
   key	
  
employees.	
  
  Apartment	
  Selling	
  with	
  preapproved	
  bank	
  loans	
  
  Production	
  
  Manufacturing	
  Firms	
  
  Problem	
  Solving	
  
  consultancies,	
   hospitals,	
   and	
   other	
   service	
   organizations	
   are	
  
typically	
   dominated	
   by	
   problem	
   solving	
   activities.	
   Their	
  
business	
   models	
   call	
   for	
   activities	
   such	
   as	
   knowledge	
  
management	
  and	
  continuous	
  training	
  
  Platform/Network	
  
  Microsoft’s	
   business	
   model	
   requires	
   managing	
   the	
   interface	
  
between	
   other	
   vendors’	
   software	
   and	
   its	
  Windows.	
   operating	
  
system	
  platform	
  	
  
  Key	
  Activities	
  in	
  this	
  category	
  relate	
  to	
  platform	
  management,	
  
service	
  provisioning,	
  and	
  platform	
  promotion	
  
  Optimization	
  and	
  economy	
  of	
  scale	
  
  Formed	
   to	
   reduce	
   costs,	
   and	
   often	
   involve	
   outsourcing	
   or	
  
sharing	
  infrastructure	
  
  Reduction	
  of	
  risk	
  and	
  uncertainty	
  
  Blu-­‐ray	
  is	
  an	
  optical	
  disc	
  format	
  jointly	
  developed	
  by	
  a	
  group	
  of	
  
the	
   world’s	
   leading	
   consumer	
   electronics,	
   personal	
   computer,	
  
and	
  media	
  manufacturers.	
  	
  
  The	
  group	
  cooperated	
  to	
  bring	
  Blu-­‐ray	
  technology	
  to	
  market,	
  
yet	
   individual	
   members	
   compete	
   in	
   selling	
   their	
   own	
   Blu-­‐ray	
  
product	
  
  Acquisition	
  of	
  particular	
  resources	
  and	
  activities	
  
  A	
   mobile	
   phone	
   manufacturer,	
   licensing	
   an	
   operating	
   system	
  
for	
  its	
  handsets	
  rather	
  than	
  developing	
  one	
  in-­‐house	
  
  An	
  insurer	
  may	
  choose	
  to	
  rely	
  on	
  independent	
  brokers	
  to	
  sell	
  its	
  
policies	
  rather	
  than	
  develop	
  its	
  own	
  sales	
  force.	
  
  Broad	
  classes	
  of	
  business	
  model	
  Cost	
  Structures	
  	
  
  Cost	
  Driven	
  
▪  low	
  price	
  Value	
  Propositions,	
  maximum	
  automation,	
  and	
  extensive	
  outsourcing.	
  
▪  No	
  frills	
  airlines	
  
  Value	
  Driven	
  
▪  Characteristics:	
  Premium	
  Value	
  Propositions	
  and	
  a	
  high	
  degree	
  of	
  personalized	
  service	
  
  Characteristics:	
  
  Fixed	
   Costs:	
   Costs	
   that	
   remain	
   the	
   same	
   despite	
   the	
   volume	
   of	
   goods	
   or	
  
services	
   produced.	
   Examples	
   include	
   salaries,	
   rents,	
   and	
   physical	
  
manufacturing	
  facilities.	
  
  Variable	
   Costs:	
   Vary	
   proportionally	
   with	
   the	
   volume	
   of	
   goods	
   or	
   services	
  
produced	
  
  Economies	
   of	
   Scale:	
   Cost	
   advantages	
   that	
   a	
   business	
   enjoys	
   as	
   its	
   output	
  
expands.	
   Larger	
   companies,	
   for	
   instance,	
   benefit	
   from	
   lower	
   bulk	
   purchase	
  
rates.	
  
  Economies	
  of	
  Scope:	
  Cost	
  advantages	
  that	
  a	
  business	
  enjoys	
  due	
  to	
  a	
  larger	
  
scope	
  of	
  operations.	
  In	
  a	
  large	
  enterprise,	
  for	
  example,	
  the	
  same	
  marketing	
  
activities	
  or	
  Distribution	
  Channels	
  may	
  support	
  multiple	
  products	
  
Prof	
  Shivananda	
  R	
  Koteshwar	
  
Director,	
  The	
  Amaatra	
  Academy	
  
shivoo@pes.edu	
  /	
  Facebook:	
  shivoo.koteshwar	
  
BLOG:	
  http://shivookoteshwar.wordpress.com	
  
SLIDESHARE:	
  www.slideshare.net/shivoo.koteshwar	
  

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Exercise on How to strengthen your business model?

  • 1. Prof  Shivananda  R  Koteshwar   Director,  The  Amaatra  Academy   shivoo@pes.edu  /  Facebook:  shivoo.koteshwar   BUILDING A BETTER MARKET AND MANAGING FINANCE A One Day Workshop For Women Entrepreneurs Mount Carmel College, Bangalore EXERCISE:   Filling  the  canvas  with    9  Building  Blocks  
  • 2.
  • 3.   For   your   idea/company,   write   down   the   business   9   essential   pieces   of   a   business   model     Fill  the  canvas  
  • 5.
  • 6.
  • 7.   Mass  Market     Consumer  Electronics     Niche  Market     Car   part   manufacturers   depend   heavily   on   purchases   from   major   automobile  manufacturers     Segmented     Citi   Bank   Platinum   and   Regular   customers   :   Both   segments   have   similar  but  varying  needs  and  problems     Diversified     2006  Amazon  decided  to  diversify  its  retail  business  by  selling  “cloud  computing”   services:   online   storage   space   and   on-­‐demand   server   usage.   Thus   it   started   catering  to  a  totally  different  Customer  Segment—Web  companies—with  a  totally   different  Value  Proposition     Multi  sided  platform/markets     A  credit  card  company,  for  example,  needs  a  large  base  of  credit  card   holders  and  a  large  base  of  merchants  who  accept  those  credit  cards  
  • 8.   Newness     Cellphone  companies     Performance     Computers     Customization     Getting  the  job  done     Rolls-­‐Royce   airline   customers   rely   entirely   on   them     to   manufacture   and   service   their   jet   engines.   This   arrangement   allows   customers   to   focus   on   running   their   airlines.   In   return,   the   airlines   pay   Rolls-­‐Royce   a   fee   for   every   hour  an  engine  runs     Design     Fashion   and   consumer   electronics   Industry     Brand/Status     Rolex  or  LV     Price     No  frill  airlines  or  a  Nano  car     Cost  Reduction     Salesforce  sells  a  hosted  CRM  which   relieves  buyers  from  the  expense  and   trouble  of  having  to  buy,  install,  and   manage  CRM  software  themselves     Risk  Reduction     For  a  used  car  buyer,  a  one-­‐year  service   guarantee  reduces  the  risk  of  post-­‐ purchase  breakdowns  and  repairs     Accessibility     NetJets  popularized  the  concept  of   fractional  private  jet  ownership  service   previously  unaffordable  to  most  customer     Convenience/Usability     With  iPod  and  iTunes,  Apple  offered   customers  unprecedented  convenience   searching,  buying,  downloading,  and   listening  to  digital  music  
  • 9.   Partner  or  own     Indirect  or  direct     Direct:  Own  Stores,  Web  stores,  Sales  force     Indirect:  Wholesaler,  Partner  Sales  
  • 10.   Personal  Assistance     May  happen  onsite  at  the  point  of  sale,  through  call  centers,  by  e-­‐mail,   or  through  other  means.     Dedicated  personal  assistance     In  private  banking  services,  for  example,  dedicated  bankers  serve  high   net  worth  individuals     Self  Service     Automated  Services     Personal   online   profiles   giving   customers   access   to   customized   services     Communities     Co  Creation     Amazon    invites  customers  to  write  reviews  and  thus  create  value  for   other  book  lovers.     YouTube    solicit  customers  to  create  content  for  public  consumption.  
  • 11.   Asset  Sale     Usage  Fee     Subscription  Fee     Lending/Renting/Leasing     Licensing     Brokerage     Advertising  
  • 12.   Physical     Manufacturing  facilities,  buildings,  vehicles,  machines,  systems,   point-­‐of-­‐sales  systems,  and  distribution  networks     Walmart     Intellectual     Brands,   proprietary   knowledge,   patents   and   copyrights,   partnerships,  and  customer  databases     Qualcomm  (Patent)     Human     Crucial  in  knowledge-­‐intensive  and  creative  industries     Finance     Cash,   lines   of   credit,   or   a   stock   option   pool   for   hiring   key   employees.     Apartment  Selling  with  preapproved  bank  loans  
  • 13.   Production     Manufacturing  Firms     Problem  Solving     consultancies,   hospitals,   and   other   service   organizations   are   typically   dominated   by   problem   solving   activities.   Their   business   models   call   for   activities   such   as   knowledge   management  and  continuous  training     Platform/Network     Microsoft’s   business   model   requires   managing   the   interface   between   other   vendors’   software   and   its  Windows.   operating   system  platform       Key  Activities  in  this  category  relate  to  platform  management,   service  provisioning,  and  platform  promotion  
  • 14.   Optimization  and  economy  of  scale     Formed   to   reduce   costs,   and   often   involve   outsourcing   or   sharing  infrastructure     Reduction  of  risk  and  uncertainty     Blu-­‐ray  is  an  optical  disc  format  jointly  developed  by  a  group  of   the   world’s   leading   consumer   electronics,   personal   computer,   and  media  manufacturers.       The  group  cooperated  to  bring  Blu-­‐ray  technology  to  market,   yet   individual   members   compete   in   selling   their   own   Blu-­‐ray   product     Acquisition  of  particular  resources  and  activities     A   mobile   phone   manufacturer,   licensing   an   operating   system   for  its  handsets  rather  than  developing  one  in-­‐house     An  insurer  may  choose  to  rely  on  independent  brokers  to  sell  its   policies  rather  than  develop  its  own  sales  force.  
  • 15.   Broad  classes  of  business  model  Cost  Structures       Cost  Driven   ▪  low  price  Value  Propositions,  maximum  automation,  and  extensive  outsourcing.   ▪  No  frills  airlines     Value  Driven   ▪  Characteristics:  Premium  Value  Propositions  and  a  high  degree  of  personalized  service     Characteristics:     Fixed   Costs:   Costs   that   remain   the   same   despite   the   volume   of   goods   or   services   produced.   Examples   include   salaries,   rents,   and   physical   manufacturing  facilities.     Variable   Costs:   Vary   proportionally   with   the   volume   of   goods   or   services   produced     Economies   of   Scale:   Cost   advantages   that   a   business   enjoys   as   its   output   expands.   Larger   companies,   for   instance,   benefit   from   lower   bulk   purchase   rates.     Economies  of  Scope:  Cost  advantages  that  a  business  enjoys  due  to  a  larger   scope  of  operations.  In  a  large  enterprise,  for  example,  the  same  marketing   activities  or  Distribution  Channels  may  support  multiple  products  
  • 16.
  • 17. Prof  Shivananda  R  Koteshwar   Director,  The  Amaatra  Academy   shivoo@pes.edu  /  Facebook:  shivoo.koteshwar   BLOG:  http://shivookoteshwar.wordpress.com   SLIDESHARE:  www.slideshare.net/shivoo.koteshwar