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1. Foundations of Individual Behavior

3. Biographical Characteristics Age

4. Biographical Characteristics Gender

5. Biographical Characteristics Marital Status

6. Biographical Characteristics Tenure

8. Flexibility Factors Strength Factors Basic Physical Abilities Other Factors

10. Classical Conditioning

12. Operant Conditioning

14. Social Learning Theory Learn by observing others and through direct experiences Models have influence when the following processes occur: Get rewarded Reinforcement Motor Reproduction Retention Attentional Reconize Remember Do

15. Methods of Shaping Behavior Negative Reinforcement Positive Reinforcement Extinction Punishment

17. Schedules of Reinforcement Fixed- Interval Fixed- Ratio Variable- Ratio Variable- Interval Interval Ratio Variable Fixed

18. Behavior Modification: Emery Air Freight