3. ASP
Company that hosts a s/w application &
rents it out for monthly fee.
It is a business that provides computer
based services to customer over a n/w using
ASP model.
It is a company that offers individuals or
enterprises access over the internet.
By: Shehrevar Davierwala
4. It is a third party entity that manages &
distributes s/w based services & solutions to
customers across the WAN from a central
data center.
ASPS r a way for a company to outsource
some or almost all aspect of their IT needs.
By: Shehrevar Davierwala
5. According to ASP news.com it is
broken down into 5 categories:
Enterprise ASPs: deliver high end
businesses applications.
Local ASPs: supply wide Varity of appl.
Services for smaller business in local area.
Specialist ASPs: provide appl.for a specific
need .ex.website services or HR
By: Shehrevar Davierwala
6. Vertical Market ASPs: provide support to a
specific industry.ex. Healthcare
Volume Business ASPs: supply general
small/medium sized business with
prepackaged application services in volume.
By: Shehrevar Davierwala
7. Advantages of ASP
Rapid imp:
1. ASP imp.some product again & again
using same platform
2. Certain appl. Components can be
shared.this reduced human effort & total
time required for impl.
By: Shehrevar Davierwala
8. Low cost of energy & ownership:
U know ASPs rent apl. For monthly fee. This
enable customer to make small
investments to bring an appl. Online.
By: Shehrevar Davierwala
9. Reduced people headache:
1. Good people r diff. To recruit,diff.to
find.but u know this is not diff. Problem in
IT market.
2. ASPs is directly address this business by
effectively outsourcing their customer`s IT
dept.
3. IT dept.require to manage individual appl.
By: Shehrevar Davierwala
10. Availability:
1. Most ASPs advertise 24/7/365 for their
customer`s appl.
2. They r online all the time.
3. This is backed up by service level
agreement(SLA).
By: Shehrevar Davierwala
11. Scalability:
1. ASP business requires high-performance
,scalable technology.
2. ASP hav invested millions of dollars to
develop a scalable infrastructure,bcoz they
must be ready to accommodate the need of
the new economy`s company.
By: Shehrevar Davierwala
12. Disadvantages of ASPs
Limited choice:
1. Provide limited no of brands when it comes to
appl.
2. If customer wants another brands then they hav
to find another ASP.
3. ASPs r likely to host only those products with
the greatest market share.
these products r not always the best soln. For a
customer business problem.
By: Shehrevar Davierwala
13. Security:
1. data held at an ASP is very safe.
2. It is safer than data held within an
enterprise bcoz ASP must go to the
extreme level to protect infm. In the
multitire environ.
3. Many IT manager hav lot of discomfort
bcoz of safety enterprise data.
By: Shehrevar Davierwala
18. Needs analyasis
Define the CRM project by identifing
system goals, project scope, constrains &
assumptions.
Develop a conceptual design specification
for the CRM system.
Detail requirements thayt describe what the
system must do.
By: Shehrevar Davierwala
19. Prototype development
Develpo a prototype of the final CRM
system that serve as a proof-of concept to
test features,functionality & system
integration.
By: Shehrevar Davierwala
20. Implementing CRM
The implementation
Steps involved in CRM implementation
1. Preimplementation
2. Kick off meeting
3. Requirements gathering
4. Prototyping & detailed proposal
generation
By: Shehrevar Davierwala
21. 5.Development of customization
6.Power user beta test & data import
7.Training
8.Roll out & system hand off
9.Ongoing support optimization & follow up
By: Shehrevar Davierwala
23. Preimplementation
According to the preliminary work done
the time frame on this phase varies from
several weeks to several months.
People at the executive level & user level
are identified an engaged in
implementation.
By: Shehrevar Davierwala
24. In this phase s/w selection occurs based on
following criteria.
1. Scalability of s/w
2. Tools at flexibility
3. Stability of applications
4. Level of technical support
By: Shehrevar Davierwala
26. Kick off meeting
Arrange after s/w selection
Customer,vendor,consulting service firms &
the system integrator come together to
configure customer needs
The team members meet each other &
chemistry for implementation is established
By: Shehrevar Davierwala
27. The team member must include
PM,impl.leader,engineer,bussiness analyst, IT
staff, integration expert,heads of dept.
The project manager is responsible for all aspct of
impl.such as cost control,quality,testing &
customer satisfaction.
He is responsible for making changing in
statement of work.
By: Shehrevar Davierwala
28. The impl. Leader is combination of people
skill & technical knowledge.
He helps PM
System engineer plays role of coding.
By: Shehrevar Davierwala
29. From the customer viewpoint:-
1. PM owns the project
2. Business analyst are the employees who hav
functional knowledge
3. Large CRM packages hav specialized
functionality
4. Business analyst who hav good background
knowledge & also details of products being
implemented.
By: Shehrevar Davierwala
30. IT staff are the administrator who setup &
maintain the n/w for s/w.they r under great
pressure during critical period
Integration experts are guides who r entirely
dept.on what other system does.
By: Shehrevar Davierwala
31. Requirements gathering
If the scope of the project is big then length
of requiring gathering can change.
The complexity of project means this phase
is complicated.
Finance,marketing sales all hav need during
this phase.
By: Shehrevar Davierwala
32. The following r activities carried out during this
phase:
1. Customer requirements r architected into the
CRM system
2. The import & export data r decided
3. Agreement paper work is made for life of
project.
4. The partner & customer get required some data
necessary to start project
By: Shehrevar Davierwala
33. Prototyping & detailed proposal
generation
This phase is where actual hands on work
begins
The purpose of the prototype is to develop
some of the key functionality & complete
the impl.
Prototype helps to create custom reporting
system
By: Shehrevar Davierwala
34. Prototype helps to clarify customer needs by
visualization
Prototyping is required only when requirement r
not clear & process do not work well
Once the prototype is demonstrated a formal
project proposal is prepared & acceptable to both
customer & development team.
By: Shehrevar Davierwala
35. CRM projects r divided into following
phases:
1. Sales module customization
2. Marketing module customization
3. Integration with external application
4. Reporting integration
By: Shehrevar Davierwala
36. Sales module customization
The product catalogs,the account & contact
databases & sales management criteria &
other things r developed.
By: Shehrevar Davierwala
38. Integration with external application
This is an analysis of existing IT
infrastructure & n/w functionality
This work identified the integration points
between the legacy sys,CRM appl,&
possible installation & customization of
other new non-CRM appl.& system
By: Shehrevar Davierwala
39. Development of customization
The time length of customization depends on
size of project,complexity of interface,work flow
& function.
The time length is 5-7 weeks depends on
following factors:
1. Size of project
2. Complexity of interfaces,workflow,functions.
By: Shehrevar Davierwala
40. Availability of employees to work in team
Technical problems unrelated to impl.
Changes in rules & workflow
Throughout the customization period the
development team is demonstrating to
customer & its response.
By: Shehrevar Davierwala
41. It is imp. That the customer is engaged at all
times in the project
With this level of comm. & control the
project time is reduced & customer is
happy.
Finally, data routines are written,screens are
developed & customization is completed.
By: Shehrevar Davierwala
