SlideShare a Scribd company logo
1 of 16
Download to read offline
Managing a Global Business Process Expert Team (BPx) Shawn Grubb, Procter & Gamble
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Today's Top 3 Learning Points: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Best Practice 1: Laying the groundwork ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HoN Innovation Business Ability Base Capability Process Metrics Mastery
Best Practice 2: Expertise Vs Mastery ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Best Practice 2: Expertise Vs Mastery ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BP 2: Expertise and Mastery Defined ,[object Object],Y Z x x x x Expertise Inventory Mgmt. Sales / distribution Production Execution Mastery Mastery
Practical Tips and Tricks #1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Practical Tips and Tricks #2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Practical Tips and Tricks #3 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Practical Tips and Tricks #3+ (Bonus!) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Summary of Today's Top 3 Learning Points: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Q & A
[object Object],[ ] SESSION CODE:  24193 Please remember to complete and return your  evaluation form following this session. For ongoing education on this area of focus, visit the Year-Round Community page at  www.asug.com/yrc

More Related Content

Similar to Managing a Global Business Process Expert Team (BPx)

Applying And Interviewing At Management Consultancies
Applying And Interviewing At Management ConsultanciesApplying And Interviewing At Management Consultancies
Applying And Interviewing At Management Consultanciesstewartr
 
Strategy Performance
Strategy PerformanceStrategy Performance
Strategy Performancestevepollard
 
Scottish Borders ASSIST seminar 2013
Scottish Borders ASSIST seminar 2013Scottish Borders ASSIST seminar 2013
Scottish Borders ASSIST seminar 2013cunners
 
Xs All Hands Dec 2008 Professional Development
Xs All Hands Dec 2008   Professional DevelopmentXs All Hands Dec 2008   Professional Development
Xs All Hands Dec 2008 Professional Developmentwhberger
 
The Written Business Plan Jjp
The Written Business Plan   JjpThe Written Business Plan   Jjp
The Written Business Plan JjpHeather Reynolds
 
Cn 5 Day Presentation
Cn 5 Day PresentationCn 5 Day Presentation
Cn 5 Day Presentationdeidredutcher
 
SALES COACHING FEEDBACK LOOP
SALES COACHING FEEDBACK LOOPSALES COACHING FEEDBACK LOOP
SALES COACHING FEEDBACK LOOPAndré Harrell
 
Linda Dulye IABC 2010 Global Conference Presentation
Linda Dulye IABC 2010 Global Conference PresentationLinda Dulye IABC 2010 Global Conference Presentation
Linda Dulye IABC 2010 Global Conference PresentationDulye
 
2013 sbe c-vs_for_mba_students
2013 sbe c-vs_for_mba_students2013 sbe c-vs_for_mba_students
2013 sbe c-vs_for_mba_studentsDapo Taiwo
 
Interview presentation
Interview presentationInterview presentation
Interview presentationJavier Sanz
 
Media industry hiring
Media industry hiringMedia industry hiring
Media industry hiringAnwesh Raajan
 
Revitalized Training Program
Revitalized Training ProgramRevitalized Training Program
Revitalized Training Programjdtamisen
 
Ken sandy- Productized Masterclasses
Ken sandy- Productized Masterclasses Ken sandy- Productized Masterclasses
Ken sandy- Productized Masterclasses Productized
 
10-Step Strategic Account Alignment Process
10-Step Strategic Account Alignment Process10-Step Strategic Account Alignment Process
10-Step Strategic Account Alignment ProcessGlobal Partners Inc.
 
Culture Sales Presentation
Culture Sales PresentationCulture Sales Presentation
Culture Sales Presentationcdemosthenous
 
Mm Webinar 7th October 2010
Mm Webinar   7th October 2010Mm Webinar   7th October 2010
Mm Webinar 7th October 2010rosiephipps
 
Resume Sections. 7. Projects or Portfolio:For role
Resume Sections. 7. Projects or Portfolio:For roleResume Sections. 7. Projects or Portfolio:For role
Resume Sections. 7. Projects or Portfolio:For roleKimberly Willis
 
Five Practical Strategies for Improving Communication, Dialogue and Influenci...
Five Practical Strategies for Improving Communication, Dialogue and Influenci...Five Practical Strategies for Improving Communication, Dialogue and Influenci...
Five Practical Strategies for Improving Communication, Dialogue and Influenci...Integrity Solutions
 

Similar to Managing a Global Business Process Expert Team (BPx) (20)

Applying And Interviewing At Management Consultancies
Applying And Interviewing At Management ConsultanciesApplying And Interviewing At Management Consultancies
Applying And Interviewing At Management Consultancies
 
Strategy Performance
Strategy PerformanceStrategy Performance
Strategy Performance
 
Scottish Borders ASSIST seminar 2013
Scottish Borders ASSIST seminar 2013Scottish Borders ASSIST seminar 2013
Scottish Borders ASSIST seminar 2013
 
Xs All Hands Dec 2008 Professional Development
Xs All Hands Dec 2008   Professional DevelopmentXs All Hands Dec 2008   Professional Development
Xs All Hands Dec 2008 Professional Development
 
The Written Business Plan Jjp
The Written Business Plan   JjpThe Written Business Plan   Jjp
The Written Business Plan Jjp
 
Cn 5 Day Presentation
Cn 5 Day PresentationCn 5 Day Presentation
Cn 5 Day Presentation
 
SALES COACHING FEEDBACK LOOP
SALES COACHING FEEDBACK LOOPSALES COACHING FEEDBACK LOOP
SALES COACHING FEEDBACK LOOP
 
Linda Dulye IABC 2010 Global Conference Presentation
Linda Dulye IABC 2010 Global Conference PresentationLinda Dulye IABC 2010 Global Conference Presentation
Linda Dulye IABC 2010 Global Conference Presentation
 
2013 sbe c-vs_for_mba_students
2013 sbe c-vs_for_mba_students2013 sbe c-vs_for_mba_students
2013 sbe c-vs_for_mba_students
 
Interview presentation
Interview presentationInterview presentation
Interview presentation
 
Media industry hiring
Media industry hiringMedia industry hiring
Media industry hiring
 
Revitalized Training Program
Revitalized Training ProgramRevitalized Training Program
Revitalized Training Program
 
DTA Toolkit_Reference
DTA Toolkit_ReferenceDTA Toolkit_Reference
DTA Toolkit_Reference
 
Ken sandy- Productized Masterclasses
Ken sandy- Productized Masterclasses Ken sandy- Productized Masterclasses
Ken sandy- Productized Masterclasses
 
10-Step Strategic Account Alignment Process
10-Step Strategic Account Alignment Process10-Step Strategic Account Alignment Process
10-Step Strategic Account Alignment Process
 
Culture Sales Presentation
Culture Sales PresentationCulture Sales Presentation
Culture Sales Presentation
 
Benefits management, Wednesday 21st January 2015
Benefits management, Wednesday 21st January 2015Benefits management, Wednesday 21st January 2015
Benefits management, Wednesday 21st January 2015
 
Mm Webinar 7th October 2010
Mm Webinar   7th October 2010Mm Webinar   7th October 2010
Mm Webinar 7th October 2010
 
Resume Sections. 7. Projects or Portfolio:For role
Resume Sections. 7. Projects or Portfolio:For roleResume Sections. 7. Projects or Portfolio:For role
Resume Sections. 7. Projects or Portfolio:For role
 
Five Practical Strategies for Improving Communication, Dialogue and Influenci...
Five Practical Strategies for Improving Communication, Dialogue and Influenci...Five Practical Strategies for Improving Communication, Dialogue and Influenci...
Five Practical Strategies for Improving Communication, Dialogue and Influenci...
 

More from Shawn Grubb

Diagramming personal ethics shawn's black or white box
Diagramming personal ethics shawn's black or white boxDiagramming personal ethics shawn's black or white box
Diagramming personal ethics shawn's black or white boxShawn Grubb
 
10 lessons learned breakfast with a venture capitalist
10 lessons learned breakfast with a venture capitalist10 lessons learned breakfast with a venture capitalist
10 lessons learned breakfast with a venture capitalistShawn Grubb
 
Physician owned labs do they still make sense
Physician owned labs do they still make sensePhysician owned labs do they still make sense
Physician owned labs do they still make senseShawn Grubb
 
Barriers to Enterprise 2.0
Barriers to  Enterprise 2.0Barriers to  Enterprise 2.0
Barriers to Enterprise 2.0Shawn Grubb
 
Intro to Social Media
Intro to Social MediaIntro to Social Media
Intro to Social MediaShawn Grubb
 
Web 2.0 / Enterprise 2.0 - Why Bother?
Web 2.0 / Enterprise 2.0 - Why Bother? Web 2.0 / Enterprise 2.0 - Why Bother?
Web 2.0 / Enterprise 2.0 - Why Bother? Shawn Grubb
 
Vuca Victims And Vuca Masters
Vuca Victims And Vuca MastersVuca Victims And Vuca Masters
Vuca Victims And Vuca MastersShawn Grubb
 
Managing Virtual Project Teams
Managing Virtual Project TeamsManaging Virtual Project Teams
Managing Virtual Project TeamsShawn Grubb
 
Career Journey Map - Shawn Grubb
Career Journey Map - Shawn GrubbCareer Journey Map - Shawn Grubb
Career Journey Map - Shawn GrubbShawn Grubb
 

More from Shawn Grubb (9)

Diagramming personal ethics shawn's black or white box
Diagramming personal ethics shawn's black or white boxDiagramming personal ethics shawn's black or white box
Diagramming personal ethics shawn's black or white box
 
10 lessons learned breakfast with a venture capitalist
10 lessons learned breakfast with a venture capitalist10 lessons learned breakfast with a venture capitalist
10 lessons learned breakfast with a venture capitalist
 
Physician owned labs do they still make sense
Physician owned labs do they still make sensePhysician owned labs do they still make sense
Physician owned labs do they still make sense
 
Barriers to Enterprise 2.0
Barriers to  Enterprise 2.0Barriers to  Enterprise 2.0
Barriers to Enterprise 2.0
 
Intro to Social Media
Intro to Social MediaIntro to Social Media
Intro to Social Media
 
Web 2.0 / Enterprise 2.0 - Why Bother?
Web 2.0 / Enterprise 2.0 - Why Bother? Web 2.0 / Enterprise 2.0 - Why Bother?
Web 2.0 / Enterprise 2.0 - Why Bother?
 
Vuca Victims And Vuca Masters
Vuca Victims And Vuca MastersVuca Victims And Vuca Masters
Vuca Victims And Vuca Masters
 
Managing Virtual Project Teams
Managing Virtual Project TeamsManaging Virtual Project Teams
Managing Virtual Project Teams
 
Career Journey Map - Shawn Grubb
Career Journey Map - Shawn GrubbCareer Journey Map - Shawn Grubb
Career Journey Map - Shawn Grubb
 

Recently uploaded

Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examplesamberjiles31
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhangmcgroupjeya
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Lviv Startup Club
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGlokeshwarmaha
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfHajeJanKamps
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
Entrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsEntrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsP&CO
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZKanakChauhan5
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Winbusinessin
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..dlewis191
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Reportamberjiles31
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessAPCO
 
A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.mcshagufta46
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...IMARC Group
 

Recently uploaded (20)

Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examples
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhang
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
Entrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsEntrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizations
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZ
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Report
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
 
A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
 

Managing a Global Business Process Expert Team (BPx)

Editor's Notes

  1. Review the big brands: Crest tooth paste Tide laundry detergent Pringles chips Duracell Batteries Pampers
  2. ACTONEL is a prescription medication that prevents and treats postmenopausal osteoporosis. ACTONEL helps protect bones from fracture by helping to block cells that can make bones fragile ASACOL: Used to treat ulcerative colitis and Crohn's disease (a type of bowel disease) ENABLEX: treats the symptoms of Overactive Bladder by reducing leaks and wetting accidents, strong, sudden urges, and frequent trips to the bathroom.
  3. Why does this apply Specifically to a Global BPX team? Ensure Focus on the right priorities Reduces discussion when something “new and hot” comes but base capability is missing Reapplies concepts (mastery, metrics processes) across all sites, (reduce silos and strategic planning needs) Flow resource from one region to another Ex: Project was in Spain, project manger was in Canada, resources were in US, Germany, France and Puerto Rico
  4. Expertise: I know the boundaries of my responsibilities, I take personal ownership for elements inside my area of responsibility Example: Issue resolution, process improvement, project execution Mastery: I am a recognized expert, I take ownership to help get support for elements outside my area of responsibility Where required, I provide support for elements just outside my area of responsibility (working with the area owner)
  5. Why Mastery over Expertise: Ex: as an end user its frustrating to hear “oh that belongs to Purchasing, you have to go talk to them” Ex: Site in France needing immediate support for a WM, but resource is in NA Ex: process question: the “master” points to the standard work process and answers questions Ex: Issue: “master” helps, but follows up with the area owner Watchout: Ex: “on site” risk: “masters” tend to get all questions, push to the right support path if time permits, if not, jump in and help solve Ex: “stronger” team member need to resist the urge to jump in and look for building each other up Resolution: properly train the KUs
  6. Curve represents mastery Bars represent expertise Question: How would a master answer question “Y” Question: How would a master answer question “Z”
  7. Must be comfortable in chosen language The best business process expert is less effective if the language is a barrier Ex: KU in WE that knew more than most, but could not communicate Consider operational people first Know the business inside and out What about IT? Ex: telling a plant manager he needed to change his picking processes, needing a plant guy to tell him Manage work in undefined spaces Someone who knows it, vs someone who can learn
  8. Sphere of trust: Phone meetings are difficult for non native speakers (tend to multi task) Cultural exchanges “to the point” vs “expounding on the the meaning of life” Production site resource, may be first introductions to the global environment Creating a sense of trust: English for native speakers (slang, reference to TV shows) Ex: “Can you hear me now?” phone requisition Watch for cultural mis-understandings Ex: Moroccan project “Laaa” vs English “No” Clarify & agree on norms to avoid cultural faux-pas Ex: Italian project managed from Germany: “can you give me a summary?” Develop comfort zone trainings Ex: guy from the warehouse in Canada to leading projects in W. Europe Treat mistakes as “key learnings” and move on Some cultures are more prone to identifying the person who made the mistake If you don’t, people stop taking risks Treat as a Key Learning, and move on Take a step back for good work, stand right next to them for bad Need to feel supported especially if you are sitting somewhere else Be the one they trust. Example: You lead the good meetings, (if you want) I can lead the bad
  9. Consistent consistent consistent norms: Virtual teams require more rigor, keep your meetings consistent Ex: avoid canceling the meetings… if you do you get the “are we really having a meeting?” Ex: Start starting “exactly on time”, anyone :01 late receives a good natured “your late” International Travel: Use sensitivity when scheduling annual semi annual meetings Ex: Germany during the world cup, Morocco during Ramadan, anywhere in Europe in August. Ex: Don’t assume everyone has a passport Ex: remind first time people to receive Ex: set the date well in advance and don’t change (Example is the meeting really going to happen in October?) Meetings via phone Expect Multi-tasking & plan accordingly
  10. Diversity: "Diversity” is different in countries Example: North America is Race and gender orientated Example: EMEA Nationally focused, religiously Example: N. Africa primarily gender focused Example: Asia?? Good news Friday: Ex: No culture likes “End of week” (Friday) afternoon issues Ex: The dreaded 4pm customer service issue BUT, you have to support the business, if it cannot wait, work it.