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Social Brand Management Panel at Search and Social Woot 2010

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Shashi Bellamkonda
Shashi Bellamkonda

From managing customer service through Twitter and Facebook to keeping the positive comments flowing in the blogosphere

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Social Brand Management Shashi Bellamkonda Network Solutions #sswoot 2010
Edelman Trust barometer : Conversation with Employees increases credibility Edelman Trust Barometer
Emarketer :Social Media is Trustworthy http://www.emarketer.com/Article.aspx?R=1007863
The Social Customer Engagement Index : Industry wise distribution http://bit.ly/cmV8MT
Still relatively new http://bit.ly/cmV8MThttp://thesocialcustomer.com
Lone Rangers or Teams? http://bit.ly/cmV8MThttp://thesocialcustomer.com
Budgets http://bit.ly/cmV8MThttp://thesocialcustomer.com
How much of Customer Service is done in Social Channels http://bit.ly/cmV8MThttp://thesocialcustomer.com
Social Networks used http://bit.ly/cmV8MThttp://thesocialcustomer.com
Networks most effective http://bit.ly/cmV8MThttp://thesocialcustomer.com
Impact of Social Customer Service http://bit.ly/cmV8MThttp://thesocialcustomer.com
Challenge http://bit.ly/cmV8MThttp://thesocialcustomer.com
Satisfaction http://bit.ly/cmV8MThttp://thesocialcustomer.com
Small Business Social Media usage
Small Business Expectations of Social Media use
Network Solutions Case Study
Customer Socialgraphics http://www.web-strategist.com/blog/2010/01/21/socialgraphics-help-you-to-understand-your-customers-slides-and-recording/
Happy Birthday
Social Brand Management Panel at Search and Social Woot 2010

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