Slides of the CeBIT 2013 keynote of Share2B Inc.'s co-founder and CTO Mirco Mueller. Share2B is available since February 2013 and the second place award winner of the German Innovations Prize IT 2013. The suite is the ideal solution for every company that wants to accelerate its business. More information and a free trial at www.share2b.com

1. 100% Social Sales, Social Intranet
& Social Collaboration
SugarCRM & Share2B
Mirco Müller - CeBIT / CRM Expo – March 2013
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

2. About Share2B
Share2B is an Enterprise
Social Network (ESN)
Software.
Commonly ESNs very often
are described as "Business
Facebook" or "Google+ for
companies".
But at the end it is much more!
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

3. Social Network or Enterprise Social
Network?
SN Social Network
ESN Enterprise
Social Network
Social
Business
Enterprise 2.0
Social Software Solution
Social Communities
Intranet Business Intranet
Solution
Social Business Suite
Social
Social Sales Business
Software Social
Collaboration
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

4. Impact Social Media Revolution
800 million
Facebook users
with over 100
billion
connections
500 million sold 300 million
SmartPhones Twitter users
versus 420 with over 1
million sold PCs billion tweets
in 2011. over 4 days.
Social
Revolution
Source: Comscore, Forrester Research
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

5. Current Situation
Knowledge workers are hindered "Oldschool communication" is
by "oldschool communication" just not ready for modern
methods to collaborate in: demands:
sharing ideas Communication via email is limited.
giving feedback Intranet systems are not integrated
answering questions into CRM or ERP processes.
working together Individual software is not user
sharing knowledge friendly.
self organizing No mobile components.
with their colleagues.
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

6. Enterprise Social Network
75%
of all companies on
enterprise level will use
or have a vet ESN in
2013.
40%
37% of all it decision
of all enterprise
makers plan to setup or
companies will
extend a given
implement an ESN until
collaboration tool.
2015.
Social
Business
Potential
Source: Gartner, McKinsey
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

7. Be connected
Sales
IT
Vendors
Customers HR
Marketing
Support
CEO
Partners
PR
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

8. A Great ESN Solves Location Challenges
62%
of all employees in
enterprise
companies work in
different
locations.
Quelle: Forrester Research
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

9. A Great ESN Integrates Present Systems
and Existing Users
People Systems
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

10. A Great ESN Integrates Seamlessly
Seamless Integration
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

11. A Great ESN Socializes and Extends CRM
Processes
CRM ESN
Address - Mgmt. People & Groups
Activity - Mgmt. Knowledge
Opp.- Mgmt. Documents & Files
Ticket - Mgmt. Apps
Quote - Mgmt. Intranet, Extranet
… …
formal, hierarchichal informal, team based
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

12. Share2B Extends CRM to Social CRM
Example of communication in key account management processes.
3. Assign and create
4. Post on given
the account
documents
Assistant
Sales manager
5. Post to the
2. Request all sales advisory
sales manager board
1. Search for
information to the 6. Integration of Sales manager
customer documents from
CEO
the DMS
9. Schedule a
strategy meeting 7. Bewertung der
Vorh. Unterlagen
8. Creation of a new
9. Search and Page to define key
communicate new account management
ideas for key account
Sales manager
management
Sales director
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

13. Oldschool Communication is Complex
Complex and time wasting communication processes.
Intranet
Lead Sales manager Back office
Call
eMail
Mail CEO Sales director
SMS
Meeting
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

14. A Great ESN Reduces this Complexity
Communication processes based on SugarCRM and Share2B
Lead Sales manager Back office
Share2B
CEO Sales director
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

15. Share2B is Social Sales
Share2B helps you to make your Sales
organization even more effective
Communication with individuals and
Groups
• Full monitoring and coordination of
customers, potentials and sales leads
• Collaboration with externals, such as
customers or service providers
• Seamless integration into existing
CRM solutions (eg. SugarCRM)
• Events & tasks
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

16. Share2B is Social Collaboration
Share2B improves collaboration and
knowledge-sharing within your company
Open- and restricted-access groups
• Full-text search for project groups,
pages and team members
• Comments, likes and links
• Surveys
• File-sharing
• Favorites / tags
• Native Office program links
• Multi-language support
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

17. Share2B is Social Intranet
Share2B helps you to optimize internal
Communication
• Detailed co-worker profiles
• Person and expert search functions
• Document management
• Editable pages for co-worker manual,
• Telephone lists et al.
• WiKis for internal knowledge
management
• SocialMag
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

18. Accelerate your Business!
Check out Share2B for free:
www.share2b.com/freetrial
USA Germany
800 Casey Key Rd, Ludwig-Erhard-Str. 14
Nokomis, FL 34275 34131 Kassel
sales@share2b.com
www.share2b.com
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo