The document discusses the importance of effective communication for individuals, groups, and organizations. It defines communication and outlines why it is important for building relationships, sharing knowledge and information, influencing others, and achieving common goals. It also identifies different types of communication and barriers to communication, as well as essential elements for good communication such as conciseness, completeness, courtesy, clarity, and correctness.

1. Communication Skills 

2. Family Neighbors Subordinate Friends Colleague Boss Acquaintance Fellow Travelers Groups Groups Groups Groups Organisation Have you ever thought !! Relationship Building Influence Others Achieve Objectives To be Effective

3. Definitions Communication comes from a Latin verb ‘Communicare’ which means to impart, to participate, to share or to make common Communication is the process by which two or more persons come together to exchange ideas and understanding amongst themselves’ ( Koontz and O’Donnell )

7. Why Communication (Contd.) Organisational Communication Achieve Coordinated Action *Organisational Goals *Share Information *Task Directives *Result of Efforts *Decision Making Express Feelings and Emotions

9. Communication Networks Wheel Chain Circle Manager Subordinate Subordinate Subordinate Subordinate Task force Member Task force Member Task force Member Task force Member Informal Group Member Informal Group Member Informal Group Member Informal Group Member All Channel Senior Manager Manager Assistant Manager Management Trainee

23. Communication–A Continuous Process Communication at all times must be WIN-WIN Communication Effective Communication Action for Effective Communication Antithesis Synthesis Thesis