1. COPING WITH CONFLICT AND
NEGOTIATION

2. What is CONFLICT?

3. Everybody happy…

4. Everybody not
happy…

5. Transitions in Conflict Thought

6. Conflict is viewed negatively
The Traditional View of Conflict
Conflict is a natural occurrence
The Human Relations View of Conflict

7. Conflict is absolutely necessary for a group to perform
effectively
The Interactionist View of Conflict

8. The Conflict Process
has five stages…

9. STAGE I:
Potential Opposition or Incompatibility

10. Three Categories
• Communication
-misunderstandings and noise
• Structure
-degree of specialization, leadership styles,
reward systems
• Personal Variables
-include personality, emotions, values

11. WHAT?!

12. LEADERS?!

13. WHY
HAPPY?!

14. STAGE II:
Cognition and Personalization

15. • Perceived Conflict

16. • Felt Conflict

17. Keep in mind two points..
• Stage II is important because its where conflict
issues tend to be defined.
• Emotions play a major role in shaping
perceptions.

18. Stage 3: Intentions
COLLABORATING
Assertive
COMPETING
Assertiveness
COMPROMISING
Unassertive
AVOIDING
ACCOMODATING
Uncooperative Cooperative
Cooperativeness

19. Stage 4: Behavior
Annihilatory Overt efforts to destroy the other party
Conflict
Aggressive physical attacks
Threats and ultimatum
Assertive verbal attacks
Overt questioning or challenging of others
Minor disagreements or misunderstanding
No Conflict

20. Stage 4: Behavior
Conflict-resolution Techniques
Problem Solving
Super ordinate Goals
Expansion of Resources
Avoidance
Smoothing
Compromise
Authoritative Command
Altering the Human Variable
Altering the Structural Variables

21. Stage 4: Behavior
Conflict-Stimulation Techniques
Communication
Bringing in Outsiders
Restructuring the Organization
Appointing a Devil’s Advocate

22. Stage 5: Outcomes
•Functional Outcomes
•Dysfunctional Outcomes