1. The Right Capability at the Right
g p y g
Place, at the Right Time…...
Daryl Beck
Director IT Excellence

2. Agenda
Introduction
The Why – the Changing World
The What – the New IT Model
The How – the Challenges

3. 150 million times a day, someone
somewhere chooses a Unilever product.
From feeding your family to keeping
F f di f il t k i
your home clean and fresh, our brands
are part of everyday life.
Operate in about 100
countries
174 000 employees
2008 Turnover €40billion

4. 150 million times a day, someone
somewhere chooses a Unilever product.
From feeding your family to keeping
F f di f il t k i
your home clean and fresh, our brands
are part of everyday life.
12 “billion € brands”
400 Brands across 14 Categories
R&D SSpend €927
d €927m

5. The Why – Changing World of Unilever IT
The Drivers of Change…….
Regionalisation and Globalisation
New Innovations require a faster
time to market
Technology is enabling New Ways
of Working
The “IT Plumbing” is not a strategic
advantage
Critical Focus on IT Investments -
the Strategic Advantage
Specialisation of Skills
S i li ti f Skill
Relationships with Strategic
Vendors

6. The New IT Model - Four Quadrant Model
IT Excellence

7. The Four Quadrant Model
Business Partnering
Primary contact with the Customer
y
To identify those strategic opportunities
The Internal Consultant/Broker/Account Manager
No longer the “order taker”
Relationship Skills
Custo
Knowledge of the overall business and the functional
processes
omers
Trusted Partner
IT Excellence

8. The Four Quadrant Model
ategic Vendors
s
Custo
Innovation
V
omers
Project & Programme Management
Business Process Change
Business Analysis
Stra
Combination of internal & external
IT Excellence

9. The Four Quadrant Model
Services
Service Management
Vendor Partnering/Management
IT Analysis & Development
y p
ategic Vendors
s
Largely outsourced
Custo
Drive down cost with quality service
Strategic Vendor Management Skills are
g g
V
omers
unique
Stra
IT Excellence

10. The Four Quadrant Model
ategic Vendors
s
Custo
V
omers
Stra
IT Excellence

11. The Four Quadrant Model
IT Excellence

12. The How – The Challenges
Standard Roles & Profiles
Aligned to Industry Best
Practice (SFIA)
External Accreditation
New Skills
Business Partnering/Relationship
Management
Strategic Vendor Management
Portfolio Management
o t o o a age e t
New Ways of Working
New Dynamics working with
Strategic Partners
Changing Mindset
g g

13. We have commenced our Change!
Have you?
H ?
THANK YOU & QUESTIONS