Everything I learned about IT
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SF HDI Chapter Presentation given by Rebecca Blau
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Everything I learned about IT
- 1. Everything I Learned about IT I Learnedin 1983 as a Roller Rink Manager
- 2. Is it plugged in? Is it turned on? Start with the basics Always start with the basics first Prioritizing your troubleshooting Standardized & document your procedures Speak the language of your customers Customer Service Managing your staff Project management
- 3. Cops are in the parking lot,the soda machine is leaking & thereβs a kid with a broken arm in the sound booth Prioritizing your troubleshooting Always start with the basics first Prioritizing your troubleshooting Standardized & document your procedures Speak the language of your customers Customer Service Managing your staff Project management
- 4. If it is October⦠it must be the Halloween All-Night Skate Standardize & document your procedures Always start with the basics first Prioritizing your troubleshooting Standardized & document your procedures Speak the language of your customers Customer Service Managing your staff Project management
- 5. βAll you bring are the kids & the cakeβ Speak the language of your customers Always start with the basics first Prioritizing your troubleshooting Standardized & document your procedures Speak the language of your customers Customer Service Managing your staff Project management
- 6. 500 Kids on Skates & an Irate Parent Itβs all about Customer Service Always start with the basics first Prioritizing your troubleshooting Standardized & document your procedures Speak the language of your customers Customer Service Managing your staff Project management
- 7. Say it not only so that it can be understood, but so that it canβt be misunderstood Managing your Staff Always start with the basics first Prioritizing your troubleshooting Standardized & document your procedures Speak the language of your customers Customer Service Managing your staff Project management
- 8. Painting the Walls Project Management Always start with the basics first Prioritizing your troubleshooting Standardized & document your procedures Speak the language of your customers Customer Service Managing your staff Project management
- 9. The End